monday.com Reviews

Our product development team uses this to manage projects as most of our employees are remote. 

Each project gets its own pulse and we maintain updates about the status of projects on each pulse. 

Each week, we have a meeting to review the status of projects and it’s so nice to have Monday to refer to for these meetings because everything is laid out - from designs to copy to production lead times and everything in between. 

Monday is our home base for everything product-related, but we also use it for other teams as well.

Since there are a lot of different aspects of any given project, it helps our team stay on track with deadlines and be accountable. For example, our supervisors can log on and check-in at any given time to see where something is and determine if it is on schedule with the projected timeline. Even the projected timeline is something we plug right into Monday. Monday is really customizable to suit any team in our company, so we all use it to manage our tasks and keep all of our info organized.

Being able to assign our individual tasks helps us a ton. I’ve worked with other companies that did not use Monday, and sometimes things would fall through the cracks as there were misunderstandings about who’s the responsibility it was to do something.

I also really like establishing a focus of the day so I can refer back to it after sitting through meetings or having a break. It helps keep me organized and motivated throughout the day. Truthfully, I do love all of the features on Monday, I can’t just choose one.

It would be so cool to have live chat with team members when needed instead of having three different apps for work-related tasks. 

Right now, we have our task management service, which is Monday. Then, we have a separate app that allows us to shoot out messages to each other or even different teams to check in throughout the workday. This app is nice because you can let someone know when you’re still logged in for the day, when you’ve logged off, when you’re on vacation, etc. it would be great to just combine Monday and this other service.

I've used the solution for four years.

We’ve used this service for four or more years without stability issues.

It is extremely scalable.

The customer service has always been helpful, although I haven’t had to use very often.

Positive

We’ve used Monday since I’ve been with the company.

The initial setup is straightforward.

An in-house team handled the implementation.

I’m not sure what the ROI is.

I don’t personally know the cost.

I’m not sure if we've evaluated other options.

We use Monday.com to keep track of custom orders and backorders. Lots of our work needs to be tracked throughout each stage so we use the different columns to easily link to CRM pages and invoice pages of each order. 

We also use this to keep track of deposit and balance payments as well as add tracking information and delivery statuses. This helps to show all orders and their statuses at a glance. Thanks to Monday, we avoid having orders forgotten or sent at the incorrect time.                

We are able to efficiently keep track of orders throughout each stage from ordering to dispatch. Monday.com displays this in an easy-to-view way. We use the link option to easily link our orders to our customer CRM pages and invoices. We also use the status columns to keep track of payment and dispatch. We have transitioned from Excel to Monday.com and have seen a huge decrease in errors. With its easy-to-use features, we are much more efficient and effective in processing orders.

We use the status column quite frequently and the search bar to easily find specific customers and orders. 

It also helps to be able to organize boards under different categories with folders to make them easy to locate. 

We use the collapse group function to help us easily locate current orders and business matters without needing to lose information from past orders. 

It’s been helpful to be able to allocate items to different staff members and notifications help to make sure that we do not forget any tasks.

It would be good to include more automated features that are easy to set up between different boards. For example, if the status in one board were to be changed to a certain status, this would trigger an action in a different board. 

It would also help to be able to have a better day view of allocated tasks with due dates. Improved integration with different software would also be helpful to make processing orders much more efficient and reduce the risk of human error. These improvements would help to make the process much more streamlined.

I've used the solution for one year.

We are impressed by the stability of Monday.com.

We’re very impressed by the custom abilities of Monday.com and how this can adapt to all our needs.

We used Excel and chose to switch as it was too manual and open to human error.

The setup process was very straightforward as the setup prompts were clear and easy to follow.

We did the implementation in-house.

We are happy with the pricing.

Yes, we considered many options, however, they were all too complicated and not what we were looking for.

I am the manager of onboarding and support. I use Monday.com to manage all clients in the onboarding process. 

I can easily see what phase they are at in the process (through groups), see the statuses of certain parts of the OB process (through the status category), and understand what tasks have been completed and still need to be completed through the subitems. 

Monday.com also allows us to easily store all client information in one place so that the team can easily access it. I also used Monday.com for my own personal note-taking and meeting agendas.

It has improved our organization and specifically the onboarding team. It has brought a sense of organization, structure, and clarity into the department. Thanks to the clarity it provides, it has become much easier for someone to go on vacation and allow another person to pick up where they left off. 

The subitems make it crystal clear what tasks are done, in progress, or complete.

The "My Work" section allows me to filter by certain employees so I can see exactly what is on their plate for the day/week, and allows me to keep the workload balanced. 

We use the boards the most. We have one for new client onboarding, upgrade clients (existing clients that are adding an additional service that we have to get them onboarded into), and one for offboards for when a client stops working with our company.

Within the board, we rely heavily on the subitems. These allow us to easily see all the tasks that need to be completed (by either the client or our team), as well as all the tasks that are in progress or completed. We set due dates when a client first signs with us, so we rely on those to keep us on track to hit our desired timeline.

We also use statuses and automation within the boards to see a high-level view of where clients are at and to move people from one group to the next. 

It is difficult to create templates for repeat use cases. For example, I have created six different items that have unique subitems based on the service or package someone has. When a client signs, I choose the appropriate item "template" based on their package. I then have to duplicate that item and move the subitems to the new client's item that was created. Once that is done, I then have to update all the subitems within that item to assign them to the correct owners. We rotate implementation specialists and designers, so we can't have this preset. 

I've used the solution for nine months.

The stability is great.

The scalability is so-so. We reached our maximum capacity on a board very quickly. I had to duplicate the board and remove all live clients from it. I now have two boards: one for actively onboarding clients, and one for all of those that are live. 

The technical support is great. I have not reached out often, however, when I do they are responsive.

Positive

Before Monday.com we used Notion.

The initial setup is very straightforward. There are some limitations much like any solution once you get in there, however, I could do most of what I needed to do.

The product was implemented in-house.

The ROI is hard to quantify.

It's pretty straightforward. I did all the set up myself so I did not pay someone to do it for me

We also looked into Basecamp and Clickup.

My team and I use Monday.com for project management, task tracking, and internal communication. Also to keep version control and go back to the latest version or a final approved version of a particular project. 

In our company we support many business units with different needs and goals, we use Monday.com to plan our strategic communications and marketing efforts such as daily tasks, product launch progress, ongoing long-term projects, or media covering tracking.

The environment is a user-friendly interface that is easy to use and learn, yet it is very powerful and available in a browser as well as in an app.

The solution has helped us keep track of our work, by helping us keep organized in an environment that is friendly and easy to navigate. The automatic notifications on tasks help for visibility at a high level and the reminders on tasks and timelines help staff keep on top of their work.

Previous to using Monday.com at another company I was using other solutions Team Gantt and even Excel documents for project management. Those solutions are not powerful enough and definitely wouldn't fit the current needs at my job right now.

The most valuable aspects of the solution include:

1. Automatic notifications
This helps us keep track of everything. In the case of leaders of a project, they can see when a change was made within a task or when a task is done. In the case of staff, they get notifications once they're assigned to a task and keep getting reminders so they don't lose sight of the task.

2. Color coding and labels
Color coding and labels help us keep the interface lively and friendly with the benefit of assigning colors to different things such as the status of a task or in our case, different business units within the company.

3. The ability to add new members and keep communication flowing.
This is crucial for us to be able to share what's happening with different members of the organization outside of our department.

Perhaps a direct interface integration with social media channels would be ideal. We use Monday to schedule our social media posts. However, once everything is approved on Monday.com, we copy and paste it to another platform and then published it on a specific social media platform. Ideally, we could just publish straight from Monday.com.

Currently, we use Falcon to schedule and publish on our social media channels, however, the whole planning and approval process takes place on Monday.com.

A social integration directly from Monday.com will take away one step and the cost of another platform.

I have been using Monday.com for just over a year now.

It is rare that we have any issues with the app or the platform itself. It has been down every once in a while but it was not alarming, I'd say the solution is very stable.

Stability is great. In a previous role, only a handful of people used Monday.com in a separate department, in this new company a larger group uses it so it can be scalable to fit the needs of any business size.

I haven't had to use customer support yet. I haven't heard anything bad about it from my colleagues.

Positive

I was using TeamGantt. I left that company and we use Monday here.

the setup was straightforward and was set up by my IT department with just a quick sign-in.

Implementation took place before my time.

I'd advise users to do the research and not always go for what's the cheapest option. Users need to look at what's the right solution for their needs.

I was not part of the choosing team.

I am impressed with the interface and the look and feel without compromising performance.

The solution is used to keep track of time and effort on my job. It is also used to keep track of company projects such as event planning, social media planning, and to-do lists for everyday tasks. 

It's also a great way to stand up to an audit as we are funded by the US Department of Education. I find it to be very helpful in helping me see what my staff is up to on a daily basis and account for what was done and not done in the event of an issue with my boss. Our environment is very fast-paced and there is a lot to do all the time so Monday provides a quick solution. 

It provides us with an easy way to keep up with company projects and keep track of what each employee is doing. It's an awesome tool for us as all supervisors are able to look at their employee's work and account for the time that was used with our boss. 

It also does a great job with adding new features that have made our jobs easier such as giving us the option to upload files and pictures and it's super nice that they allow us to post gifs and bring a fun feel to our workspaces. 

The board function allows you to create a digitized to-do list. My agency plans a lot of events - from college tours to large back to school events, to large community events. Being able to keep up with all the different moving parts and keeping it all In one once place is really helpful for me. There is no way I was able to pull off our back to school fest with over 500+ people if it had not been for being able to create a list of tasks and go through one by one and keep track of progress on each task in relation to that event. 

They have glitches every once in a while that will put employers in a position to not be able to use the platform. 

A few weeks ago, Monday.com wouldn't even come up, and on a normal day that poses a huge problem as we use this platform to ensure that employees are working on a daily basis. 

When you're not able to do that, that is a problem. I had to tell employees to record their work through email and that just creates a bunch of extra steps as opposed to logging on to Monday. I do not like this as it happened more than once. 

I've used Monday for about four years.

The stability is great.

The scalability is very good.

They offer very good customer support. 

Positive

I do not know if a previous solution was used. 

The set up was fairly easy. 

We implemented one-on-one with the company. 

Our ROI is very high.

I am not in on that process of licensing, therefore, I can speak to this question. 

We did not look into other options. 

I just want all the tech kinks to be worked out. It is an awesome platform. 

We use the solution for project management for designers, marketing, and comms teams. It's used for collaborating on campaigns and big projects alongside monitoring day-to-day tasks. Our work environment is in fast-moving consumer goods (FMCG) so we have a lot of fast turnaround projects for multiple brands. 

Monday helps us manage and organize these efficiently while allowing for total transparency to other people in the business, so they can check the statuses of their projects and liaise with different teams accordingly on details or updates.

It's made our lives so much easier. Managing multiple projects with various deadlines, updates, people and costs has become a breeze with Monday. 

We previously were using Excel and it was an absolute nightmare as it was so rigid, uncollaborative, and of course, didn't include anywhere near the number of features that Monday provides. 

It has also allowed transparency within the business in regards to workloads, timelines, and time management and allows team members to check up on their projects without lots of emails flying around.

Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files. 

As a design team, we work very closely with the marketing team on bringing projects and ideas to life. It's great to have a system that allows us to do that fluidly and have visible conversations in case anyone further needs feedback or input at different stages on the project. 

Monday provides great capacity for storing files, conversations, and seeing the history of a project.

It would be good to have a countdown timer to a deadline date so you could see 'days remaining' to work on a project to help schedule time, as currently it only shows the end date. 

Also, a way to ensure sub-items in a project has a bit more visibility would be ideal, rather than being hidden in a drop-down.

It would be good as well to include some more interactive features within Monday, for example, for mood-boarding ideas and an easier way to live comment/feedback on files without having to leave multiple separate comments in the notes section.

I've used the solution for two years.

The solution is very stable.

For SMEs in particular, it's very scalable. It's great

I have a rep and she's always been helpful. We don't need much support as the system is very straightforward.

Positive

No previous solution was there, other than Excel.

The initial setup was easy and straightforward.

We did the setup using an in-house team.

The cost seems expensive, to begin with, however, it is well worth it if you utilize the system.

We also looked at Trello.

We use Monday.com in our business as our main and core business strategy tracking platform allowing our strategy to be put in place, assigned to the relevant departments/team members, and then updates provided through the platform. Monday allows for all of this to be put in one place and the constant changes within the system allow for us to constantly grow our business strategy and ensure core objectives are reached throughout the year.

We are an e-commerce-based business that has multiple brands.

The system has helped improve our organization through better objective tracking. This has allowed us to put in place our business strategy and departmental strategy all into one platform and assign it to relevant team members who have specialities within the area.

Using Monday has also allowed us to use the time tracking feature which allows us to ensure the workload of our team isn't too high therefore ensuring that objective are still reached within the timeframe.

The best feature for us would be the automation and how they can be set up to email, provide an update, and assign to different people all on different triggers. The possibilities surrounding the automation allows for the platform to run itself with very little manual work behind it for objectives which may have fallen overdue etc.

A further additional feature that is useful is the inbox which allows you to see all updates that have occurred throughout the company on a given day. This ensures you don't miss an important objective update.

I would really like to see the reporting functionality updated. Sometimes it feels as if the reports are too visual and lack the hardcore data behind it. If you could get reports all in one place that would then allows reporting across multiple workspaces and boards, this would be awesome. 

Additionally, albeit small, being able to create smaller more custom automation would be beneficial and would allow for further enhancements to the system. 

Overall, Monday is a good platform and the improvements suggested are minimal and would only support the positive experience. 

We have been using Monday.com for one year or more.

We previously used Cascade (Executive Strategy).

The pricing structure is all very transparent.

The solution has helped us with customer management as well as team communication. We rent commercial vehicles and it is imperative that my team be able to know what's going on. Monday.com allows our sales team to effectively follow each step of our closing process. It gives the team leaders a quick glance at what's happening without having to disturb the team. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something. Money is time.  

It's given us the ability to always know what is happening with our customers. It has allowed for more communication between team leaders and support staff. Questions can be asked and answered without having to interrupt. The flow of my office has improved tenfold since we started using Monday.com. It is a staple in every office. The organization of Monday.com allows the influx of data to be categorized effectively which results in less time spent searching for something. 

The coolest thing is the way the files or documents can be uploaded to subitems. This allows all pertinent information to be readily available to whomever. If someone is out of the office I do not have to worry about locating a file/folder of a customer. All of the documents are right there at anyone's fingertips. With quick access to everything, leaders can quickly glance over and approve or deny closings and be able to step in when needed. 

We thoroughly enjoy Monday.com and all of its features. Sometimes we did not know we needed feature until the feature was there - and then we are thinking "Where has this been all of our life!" 

I do wish that admins could edit everything, no matter who created a post/board/subitems, etc. There are a few instances that we needed to edit customer info and had to recreated the data so that a new person could add/remove info that had changed over time. 

Everything is great and we appreciate it.

I've used the solution for almost three years.

It's stable. Any downtime is quickly fixed. 

I give it a ten out of ten for scalability. 

The technical support has been quick and effective.

Positive

We did not use a different solution previously.

The initial setup is easy. 

We handled the setup in-house.

It's hard to put a number on ROI. Being able to effectively communicate better is priceless.

It's worth it! 

We did not evaluate other options first.