monday.com Reviews

We are a small team of five just starting an agency. We have no offices and needed something that everyone could access to track projects, schedules, tasks, administrative needs, contacts, and more.     

It has allowed our small team of five to deliver more projects on time and with quality as well as instill trust with clients that their projects do not fall through the cracks. It has been instrumental.

We have found the ability to export outboards to Excel, the schedule and charts you can create, and the ability to connect boards for custom automated workflows all invaluable.

I don't have any comments on current improvements to what is there, however, a new feature that we would love is the ability to create custom reports from our workspaces. It would negate the need to export boards individually and then take all that data and make our own reports with third-party software. We'd even pay for this upgrade as I could see this being something we could gain a ROI on for clients as well.

We have been using the product for two years.

The solution is very stable. In two years, we only had one outage and it was minimal downtime.

The product is very scalable for small to medium-sized teams and businesses. However, larger firms need a robust CRM tool and features that Monday doesn't provide. For example, an enterprise would likely need accounting projections, HR functions for staff data, etc.

The technical support is great! They are quick and responsive.

We did not previously use a different solution.

The initial setup is straightforward and easy.

We handled the setup in-house.

There is no price you can pout on the quality, on-time delivery, and peace of mind our CEO gets. Work is moving through the agency with no delays.

It is very affordable and a great option for small businesses. 

We evaluated Slack and Trello as well. 

We love Monday!

We primarily use the solution for both sales tracking and project management. In the case of sales tracking, we have a list of potential customers qualified in different ways, as well as customers. This allows us to contact customers, review past proposals, and update them. Potential customers can vary in terms of type of industry they are in, the size of the company, requirements and needs, etc. In the case of project management, it's used for customers which we need to perform services for. It also helps us with Gantt charts and budget planning for current customers.

The solution helps us track sales opportunities much better. We lost many potential customers as there was a lack of follow-up or even knowledge of their existence. Now, it's easy to find quotes, specific information about customers, locations, or anything related that can provide a guideline on how to approach a certain customer with a follow-up. It helps us be organized much better with current projects, potential customers, and also historic data with past projects. In the case of ongoing projects, it helps us track expenses, dates, and other specific details that eventually make a huge difference in day-to-day activities.

We like the aspects of adding files, creating tables or workspaces, easy to use tools to update existing information in workspaces. There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them. 

Probably the feature I like the most is how easy it is to create a new item in a table. You have several ways to do it and all of them are easy and intuitive. It allows you to create new items, with all the columns available for that item. This sounds like something that is easy and should be a given in every type of platform, however, it is not easy or a given. It is a good feature that makes things easy for users.

We'd like it if it was possible to create two separate environments that mirror each other - one productive ("real") and the other for testing. That would be kind of like what some ERPs have, just to allow users to move and experiment and throw around different formats. When you finish, you could apply changes to a productive environment. That would be a cool feature.

Another feature I would like to see is to have a brief explanation of what a certain function does. Maybe a mouseover, or, as you roll the mouse to the top right of the page, it displays a text describing the end results that you can achieve with a specific function.

I've used the solution for more than two years.

Sometimes the solution fails. That said, is not common. I would say it has an availability above 97%.

The solution is scalable, however, I would advise planning on how to organize workspaces and tables before starting to load information into them. It can save thousands of hours invested in changing or adapting once you have already started using it.

Technical support is ok. It's not perfect and not bad either. 

Positive

We did not really use a different solution. We used Excel, however, it's not the same type of software.

The setup was complex. We had to learn on the run.

We did not use a vendor team.

We haven't tracked the ROI.

It's expensive, especially if you are in Mexico as we are. That said, it's worth giving it a shot. As with any other software, the information that users feed the system with will eventually determine if it is valuable or not. It doesn't matter if the software is the best in history, if the information that users provide is flawed, it will be a problem. As long as it is used correctly, I recommend Monday.

We evaluated Zoho and Sugar.

We use Monday.com as our primary tracking tool. We have developed several boards to help track progress from sales to employee training and reviews. We have found that dashboard views to be most helpful in giving our staff a visual into the progress of their performance. The ability to communicate back and forth as well as house files essential to the boards right on Monday is priceless to the continuation of managing our projects. That is why we primarily use this as a tracking tool. We can communicate progress and chat in real-time all while looking at the same information.

It has really given us a level of communication on a central platform that far exceeds what we have endured in the past. We are able to get all pertinent personnel information in a real-time manner which is key with the bulk of employees on the go or in different states. We have collaborated with our joint ventures too by using boards in a shareable manner to give them a window into the progress of the projects we are currently progressing on. It has given us a way to present items inside and outside our corporation with another layer of professionalism by using views as charts, et cetera. 

Automation is definitely a favorite of mine. I use it to create efficiency in moving items to groups as well as triggering reminders to coworkers. This area of Monday.com alone has helped keep me on track with tasks as well as giving me a level of security in knowing that if I put the automation in place I can go about my day, focusing on other priorities and not having to remember all of my tasks. 

I also really find the linking of boards to stream information across worth its weight in gold as we navigate anywhere from tool tracking and logging to Gantt charts which we share with customers outside of Monday.

Sometimes the limit of parts on a board (500 units) can inhibit growth. I have used multiple boards to achieve things that I had hoped to do on with one due to this limit. 

Also, there needs to be an implementation of a better way to time track in order to use Monday as a payroll tracking system for employees. A clear clock in and clock out that can track up to 1/4 hours would be useful. This improvement to the time tracking would be what I would most like to see come out on a future release. It would definitely bridge so many gaps that lack in the accounting software that we use on a daily basis.

Our company has been using the product for approximately three years.

Monday.com is very stable overall. I have only experienced a few downtimes in all the years we have used it. I can say we use it right along with our accounting software and email every day.

I am impressed with the scalability options I have seen so far.

Technical support has been great. I mentioned earlier about the part item limitations; I reached out and the team was very responsive.

Positive

We did not have another tool like this previously.

If you have a basic knowledge of software, the initial set up is straightforward. 

I was not part of the initial setup, however, believe it was through a vendor team.

I would estimate it was less than 6 months until we saw an ROI. Knowing what you want is the key. The next step is just getting your employees to buy-in. Once that happens, they can see the value very quickly.

If I talk about Monday I encourage people to use the Pro Plan. The lower plans are a good place to start, however, what you gain on a Pro Plan is where I believe you get the most bang for your buck. 

I have heard of other tools and some of our employees like Microsoft Teams, however, I feel that Monday is superior in the manner it can work with Teams and other platforms to provide a more complete service.

If I were a private business consultant, I would recommend Monday.com all day long as a no-nonsense solution to improve any business. The capabilities are unmatched by the price point given by Monday.com.

We use Monday primarily as a task/project manager. Some boards are simple "to-do" punch lists. Some boards are for full-team collaborations on product and packaging design. Within our Monday account, a product is researched, pitched, briefed, concepted, reviewed, revised, submitted for a quote, sent to mass production, checked for quality control, launched, marketed, and supported into its future. We maintain due dates, assign responsibilities within larger tasks, critique and punch up creative material, record budgets, and utilize automation to move tasks between teams and internal processes.

We moved from Asana to Monday in 2018. We needed a task management solution that would fit the varied internal processes of our business. Some teams and tasks are pure creative, some pure logistics. Everyone has different KPIs that matter to them.

Monday allowed us to customize a unique board full of targeted information for each team and process while keeping all team members on the same shared platform. We value teams across functions being able to stay attuned to each other's work. It creates accountability and reduces siloing.

Big Picture: Being able to add and subtract columns from a board. We see only what we want to see, and it's there, top-level, at a glance. Being able to see the physical status of a single team without having to drill down to the task level is very valuable.

Small Picture: The status boxes are super impactful. The changing colors are visually distinct and powerful, but the wild amount of customization they offer for different contexts, and even being able to comment directly on a changed status adds a ton of clarity to a team's progress (or lack thereof).

I wish the Time Tracking features were a little more robust. We are interested in replacing Toggl with Monday's in-built time tracking features so that we can consolidate more of our internal software into Monday, but the time tracking features aren't quite there yet.

For example, if a task is assigned to multiple people, and User One tracks two hours while User Two tracks three hours, Monday's reporting through their dashboard will show that both users tracked five hours, and it looks like ten hours were spent in total. Since so many of our processes are in collaboration, this feature as it stands is pretty useless to us and forces us to use an external piece of software to handle it (and we don't particularly like Toggl's reporting).

I've used the solution for just over four years.

The stability is dependable. Over the course of four years, Monday has been down in a way that affected our workflow fewer times than I can count on both my hands.

We went from small to mid-size while using Monday. It has plenty of features that would allow it to scale with us further, including important permissions and visibility features. We also have dedicated ways to section off content, reorganize by importance, and place boards into folders.

Technical support is speedy and professional. Thorough. Responsive. We haven't had an issue go unresolved. In the earlier days of the service, some of our limitations were eventually remedied with feature updates.

Positive

We previously used Asana. At the time we were simply pricing out alternatives, as our team had grown into a new pricing bracket with Asana, Monday was priced competitively for our size. We were given a two-week test drive of Monday and then understood that it wasn't simply a cheaper option. It was a more flexible option for our business.

The initial setup was complex. We needed a champion to get set up and moved over from Asana and understand any new limitations. It was not something we could just toss to any/every employee and expect success. However, the documentation and help files are very clear and kept up to date. It's easy to pick up and learn.

We implemented through an in-house team.

Monday is a big part of our entire product lifecycle, and we're launching hundreds of products a year. The price tag starts to look pretty miniscule.

To a complete novice, Monday 'feels' a little more complex than competitors and 'feels' a little overwhelming. You'll need a champion or two in your workplace to learn the ins and outs and set up boards to a baseline configuration. That said, once folks are comfortable and customizing it to their needs, it really starts to sing.

We evaluated a few other services of varying levels of complexity, Basecamp and Trello amongst them. Some raw time-tracking and to-do list software that would've required additional administration, some fuller-service options.

We use Monday.com boards to track our financial analysis for month-end financials and assign monthly tasks to specific analysts. 

This is helpful to our team. It helps us to keep track of what tasks have been completed so far and maybe what needs to be prioritized and then we can refresh the board back to the original once everything is done. 

We also use it to track potential acquisitions so the executive team and ownership can easily see what is in the pipeline and fill in the big picture. We are able to put in all the necessary information and update easily with automation features.  

The team works about 75% of the time from home. 

Since we moved from Basecamp to Monday.com, we have definitely seen an improvement in how our projects are tracked, and missed deadlines have decreased dramatically. 

We have also been able to cut down on meetings where we would discuss what projects we are working on since the projects are tracked on the Monday.com boards.      

The team has also been able to create multiple boards for deeper tracking of projects. Having all of the tracking and breakdowns of projects has definitely increased efficiency. 

We like creating statuses and assigning line items to different team members. 

The automation aspect is also extremely helpful. We have been able to keep our projects and acquisitions more organized by using the automation features to move line items over new sections based on the status. 

Being able to integrate different apps and programs has also been very helpful with communication with other teams within the company. The suggested automation and integrations are helpful for those who aren't as skilled at creating boards. 

The exporting function could be improved to offer more raw data instead of being formatted like the online view. This would be helpful for exporting boards from other departments that teams might need to work from. 

Also, the limited client access could be improved. When sharing boards with clients outside of the company, it can be very difficult for them to navigate to do anything within the board. Monday could add more project management tools and tracking features to make it even better at project management and tracking. 

Monday.com doesn’t have subtasks or task dependencies, meaning that users can’t break down project plans to a granular level or allow tasks to be dependent on the completion of others.

I've used the solution for two years.

We used to use Basecamp. We switched due to the fact that Basecamp was just awful and outdated.

I was not privy to evaluation discussions.

We are a start-up based in Mexico City that's mostly focused on selling online courses and giving consultancies to parishes and universities. We use Monday to keep track of our online presence on social media (followers, engagement rate, and so on). 

We use it to keep track of our database and the CRM of our customers and allies. We also find it very helpful to make forms for events and to channel all the information in one specific board and then at the end of the month to see it all visually really impacts our decision-making process to make improvements. 

It has saved us a lot of time in emails and going back and forth with feedback about processes, especially for our community manager in the area of the content approval to upload.  

It has also helped us to have all the historic decisions we've made for the past four years in a single click, we don't have to deep dive into our computers because we have it all on our boards. It has also helped us to easily to see all our databases in charts and drawings. 

To be honest, we know that we don't use half as much of the things that are offered to us by Monday.com but we are looking forward to helping it improving more our day-to-day. 

The Monday features that we find more helpful are these three: 

1. The structure it has, the sites, the boards, and how easily you can transfer information from one place to the other is great. 

2. The integrations. Even though we haven't used nearly 1/4 of the ones that Monday offers, we have managed to reduce time going from app to app with just one integration. 

3. The import option from an Excel doc into a board is great. Sometimes this option doesn't work as well. It appears to have some error that deletes it immediately and doesn't allow us to change the names of the columns.

It would help to have the option to use formulas horizontally as well as vertically in order to keep track of certain things that are accumulative.  Also, we would like the integration of mails EMAP for us to be able to use our company email and not only with the Gmail integration. 

Another thing that we would find helpful is to have an integration with Meta Business, so the analytics report would automatically be uploaded to the boards for us to have a report visually with all the other ones. 

Alongside the integrations, a Mailchimp one would help to add tags directly from Monday to the Mailchimp account. 

I've used the solution for more than four years.

I work in an online gambling company. We deal on daily basis with internal and external B2B and B2C projects. Our use case includes all possible scenarios: project management (high level and detailed), Teams management, and collaboration via vacation boards and boards with the tasks. We use forms in Monday boards to log in requests from different departments in one place, we use Monday.com to manage GDPR requests and customer journeys, HR tasks and statistics, we even used board to manage company bookings. Long story short, Monday.com can suit every possible use case that you may have.

Since we started using Monday.com (until now), this system improved a lot of things in our company. We moved from old-fashioned Excel tables to the new, fresh, modern, engaging, and collaborative environment, which is full of creativity and provides us with better visibility and collaboration over all projects and tasks, vacations, and schedules that our teams use. The part that we like the most is that this system could be easily automated and integrated with other tools like Outlook/Zendesk or Teams.

I can say that all features are vital. I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case. 

I personally like the feature "recent updates". With this tool, I can easily open every board and see quickly what are the recent changes made. Additionally, I like the mirroring column feature it helps us divide projects between a high level and detail and update things on another board without switching tabs. Also, I like reminders and in-app notifications, they're very helpful and could be easily customized.

It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded. 

Maybe automation could be reconsidered and updated a bit. We managed to find the automation that will fit our use case. Regarding automation, I would like to see an improved search area as it's not always user-friendly as well. 

I've gotten feedback from the team that it will be very helpful if Monday.com would allow filtering by "creation date" and "last update" columns.

I've used the solution for three or more years.

We did use Asana. It wasn't that user-friendly or loved by the team.

I cannot say what the pricing is.

I cannot say what we evaluated previously.

We have several music schools where we provide students of all ages private music lessons and group classes. We teach private lessons on guitar, bass, drums, piano, ukulele, voice, and almost every other instrument you can imagine. We use Monday.com for lead management and form collection on our website. 

When a parent goes to our site, reviews what we offer, and chooses to learn more, there is a Monday.com form for sign-up. We then are able to use the Monday.com board to efficiently delegate and follow-up on the lead. We also use the form as an organizational tool when building programs for our students, using its powerful tools to help us with logistics and coordination.

Monday.com immensely improved our organization and allowed us to simplify our sales lead processes. We looked at other products, like Salesforce, that are way too expensive and way too complicated for our needs. Once we found Monday.com, we were up and running within 5 minutes. It was surprising that a new product, which I am normally resistant to implementing across my team, was so easy to implement and was so quickly accepted as the solution by my team. 

Additionally, the form collection tool eliminated the need for Integromat and other intermediary solutions to take data from our old form and put it in a spreadsheet for processing. Monday.com eliminated redundancies, costs and time.

The solution offers the simplicity of use with no need for 'experts' to build a suitable product for us (like Salesforce does, for example). The appearance as well makes it a right-off-the-bat winner for us. 

The submission form collection and collaborative tools have been amazing for us and have completely changed how we process new leads and related data. The form collection tool eliminated the need for products like iItegromat and other intermediary solutions to move the data from a Squarespace form to a spreadsheet, which wasn't very user-friendly or consistent. 

All-in-all, Monday.com has changed how we worked for the better and easily saves us dozens of man-hours a week.

I'd love it if there was an instant messenger built into the product so I could talk with other teammates live in-product, as opposed to needing another solution like Slack, Google for chat, or Signal. 

I'd also like to see conditional logic on forms included in future releases (kind of like typeform.com conditional logic). 

I would love if there was an integration with Calendly.com to make call scheduling a bit easier and more integrated. At this time, I have to manually move data, updates, and appointments between Calendly and Monday.com.

We've been using Monday.com for two years.

It's been very good in terms of stability, aside from a few days of downtime which were inconvenient. 

This can be scaled very highly if the board is built properly.

We used a gross-looking spreadsheet as products like Salesforce.com were too robust, costly, and difficult to implement. When we found Monday.com, we knew we had found our solution.

The initial setup is very simple.

The setup was done completely in-house. I didn't want to use vendors.

The ROI is very high. We save dozens of man-hours a week thanks to Monday.com and it has made processing leads so much easier.

I found it to be very transparent. You start with the lowest tier and work up to a middle or higher tier as is needed.

We looked into Salesforce.com and a few other options that I don't remember.