monday.com Reviews

We are a sales training company, and the instructional design and creative teams use Monday to keep projects on track, moving from design, to review, to proofing and communicating internally throughout the project. 

We have also started using it with the marketing department, and hope to move the entire company on it by the end of 2022. We have an internal team that is using Smartsheets, so we might use a third-party integration to get the two platforms to talk to each other. However, Monday is more fun.  

It has saved a million emails from flying into our inboxes. With multiple team members on multiple teams through the complicated process of designing a curriculum, this has really created a single place for file sharing, project management, and communication and also gives me an opportunity to have a high-level look at all the work that is happening in the department. 

I cannot imagine operating without it. Additionally, since it is so user-friendly, most people can get the hang of it after a day or so. 

Automation is great. We have mastered the automation and find it incredibly helpful. I personally like the ability to color-code and create our own labels for things. This way everyone can organize a system that works for them.

Additionally, the dashboards and the llamas might be my favorite part. We have even adopted the llama as our marketing department mascot and have some stuffed llamas around. 

I like that it integrates with Slack. I keep the notifications off of my email and just hear them in Slack to keep my day from getting too chaotic.

We'd like to see cross-board automation. My marketing department has a board for the content writer and uses that content to pull into the email and social media calendars. She has not been able to figure out a way to make the two boards talk to each other. That can be a user error on our part, however, if it is not, having the two boards' ability to link - like when one project is completed off a board it gets updated and moved to the new board - sort of like a cross-departmental function within the platform

I've used the solution for over a year.

Over the past couple of weeks, we have noticed a couple of days where Monday was down. Other than that it has been fairly reliable.

It is easily scalable; we have done it ourselves.

We haven't needed their help at all. 

Neutral

We used Trello and I did not like the interface at all.

The initial setup is easy.

We handled the solution in-house.

Productivity is hard to measure, however, I would say I am satisfied.

The pricing for us is secondary to just getting something that will work the best for our team. 

Our creative director reviewed Smartsheets as well. 

We use the solution for the organization of projects for different departments. We have different departments including marketing, customer service, production, analytics/accounting, and IT. Having the ability to separate these by department makes our lives 10 times better. I personally found it useful for inventory reports and upcoming projects. 

Overall, we use Monday to help in keeping everyone on track and to assign certain projects to departments in order to fulfill our monthly goals. The cleanliness of Monday helps in doing so.

It has kept us up-to-speed with each department and kept everyone on track to improving our company. 

We originally used Jira for our projects in the past. Since Jira is mainly a ticket-based system, it did not help us in the long run when it came to tracking time for each project and things like inventory reports, project sub-items, etc. 

In other words, Monday provides more options for us to be able to perform our wishes of assigning projects and creating ideas that will further improve our company. 

Items and boards are ideal as they help in keeping everything in a single location without any confusion. Those have been used to help organize each department's ideas/projects so that everyone has a space to bring up cool ideas that can benefit the company. 

Being able to integrate with certain apps helps us in communicating between all of our 3rd-party apps so we don't have to take the extra step in updating those. 

I personally enjoy the number of options you have in terms of columns. You can create almost anything within Monday. 

Load time and glitches do occur on the site. There are times when I have trouble loading a certain pulse, or board because the site would glitch or take a very long time to load. 

There is a limitation to the automation process. I wish there was more variety in terms of the things you can automate on boards/items. Maybe they need to invest in a desktop app as that will run a lot faster than on a website. Plus, all people need to do is download an app on their computer/phone to access their projects from anywhere. 

I've used the solution for six months.

Monday.com is my main organizer for all my video production projects, film distribution projects, future project research, and brainstorming sandboxes. I sometimes use it for social media management as well. It's great for intern management and task liability/tracking.   

I'm also currently using it to review an opening animation for a TV series I'm directing/editing. It's great due to the fact that the Illustrator and I can comment on individual shots and portions of the sequence all separately but under one umbrella as well. It would be a nightmare doing it via email and such.

I first got it to keep track of the equivalent of sales leads, which in the film distribution world was keeping track of each company, org, person, etc. who wanted to purchase a group/community screening. Tracking what point in the process we were, keeping track of each step of communication via email ports, facilitating what stage in the process, etc. 

Now, it's expanded 5X in other areas. 

Integration with things like Gmail makes tracking leads of possible screening organizations and our communications so much more streamlined.

Creating super-smart to-do lists, intern management, and sales leads lists has been huge. Organizing all the brainstorming and pre-production aspects of a proposed or actual new project, web design stuff for my nonprofit, and film festival entrances (the list goes on) is easy. All of the individual features, integrations, automations, and customization makes it amazing. It also helps keep things organized much better for my team members as well across a variety of different production-related tasks.

The only thing I'd adjust is this little tiny user interface thing. And that's if I'm being super nitpicky. As far as I know, when I make a new entry on a Board, and I'm putting in the first piece of information, you can't just hit return or tab to the next element. It clicks off on the screen somewhere and clicks back. i.e. Enter Name, but then you finish, and if the next option is Status of Conversation you have to click off and then click it to edit it. 

I've been using the solution for two years and running!

I've never had any technical issues whatsoever.

It scales as broadly as needed.

I haven't needed much experience with support, however, when I do need them, it's timely.

Positive

I tried Asana and didn't like it. I use Google Drive for a lot of things (storage of video, image assets, and file management), however, there was a gap missing that Monday makes a lot easier.

They have a library of training videos and offer free phone/web consultations, as well as webinars. That's plenty for me.

I set it up in-house.

I'd advise others to look at the options and see what works for you. That's personal to your projects, budget, etc.

I looked into Asana. I tried one other one, however, I can't remember which. I have some other tools I integrate with it like Hootsuite and Squarespace.

I'm not sure what I'd do without Monday.com at this point.

We use the solution for company project management and projects project management. We are a marketing agency consisting of 25 people. We are using Monday to basically manage the whole company including HR, time tracking, project management, and personal management.

I use Monday to plan and manage my personal and work tasks. We use Monday to manage our teams and also to manage projects with our clients. Basically we would not be able to operate without Monday at current moment. All of our processes are currently build around Monday.com.

Our company switched to Monday four years ago and it changed our everyday lives. We are managing our HR processes, our client's projects, and our various teams via Monday and are extremely pleased with it.

The solution helps the most with effectiveness and has great overviews to visualize our team's work. Thanks to Monday, everyone in our organization can keep up to date with all the tasks being done and we are doing it extremely effectively. We have tried several other PM solutions before without luck. The best part is, it is a good fit for everyone in our company and this does not happen often.

The tablewise approach, file management, adjustability, ability to invite clients to collaborate are all valuable aspects of the solution.

We can have different boards for different needs. Each of our team has got its own board (design, copywriters, strategists, web developers) and they manage their workload there. Each project is using its own board and everything is interconnected. 

We are using time-tracking on Monday which has changed the way we are working on projects and invoicing them. Also, unlimited storage within tasks is great thing to have as we are able to go back in history to find all materials that everyone worked on really easily.

Reliability has had issues these last few weeks. We noticed that the platform is down from time to time for several minutes.

Some boards are just buggy. For example, we are not able to see tracked times from other people and cannot add a new update. After contacting support they were unable to help. The problem is strangely happening on just one account and the only fix that we have found was to create a duplicate board where the problem looks fixed. 

Other than reliability problems we are really happy with the solution itself.

I've used the solution for four years.

It used to be stable, however, in the last few weeks we have noticed some problems with the reliability where the solution was down from time to time.

To understand the context, we have all tasks for each team set up within Monday. When we are planning a work for a team there is a meeting scheduled. When meeting starts and Monday is down, we can't really evaluate work or plan anything until it is back up. Also when a specialist is assigned a task in Monday, and Monday does not work they are unable to know what to work on. That happened several times in the last few weeks. It was not an issue before, the last two weeks or so seem okay again.

I can't really answer as to if this solution is scalable. 

Technical support is all good.

Positive

We used to use Wrike, Trello, and Asana. None of them worked for everyone or for every team and for every task. On Monday we can adjust to everyone's needs.

The initial setup was straightforward. 

We handled the setup in-house.

The ROI was immediate.

New users should just go ahead and try it out. If you have been struggling in the past with PM solutions, you won't be anymore.

We did not evaluate any other solutions. 

We use Monday to help manage our software development projects. Its flexible boards also allow us to easily record a variety of business data. 

Monday's workspace functionality allows us to group boards by relevance. When we have a client for whom we do a lot of projects we can have a workspace dedicated to them. This also allows us to share certain boards with clients where necessary. That way they can see progress and contribute by providing information for marking tasks as complete. 

We also have some administration boards which contain sensitive business data that can be made private.

Since Monday is so flexible, it allows us to maintain projects in our own way. It doesn't force us to use a particular structure or make it difficult to add information which we find useful.

Having the ability to build what is essentially a more feature-rich spreadsheet and then pull reports from that is excellent from a reporting perspective. Using statuses allows you to enforce what information a user can enter and is colour-coded without faffing with conditional formatting. It is also possible to create formula columns and hide columns if you want to do more complex operations.

Being able to extend boards to include dashboards is very useful. We can have a board summarising an area of our business and see at a glance the status of everything going on there. Being able to build these into graphs and formulae provides good insights into progress (or lack thereof).

We have a large board which provides an overview of our business. The dashboards we have created then give us an instant oversight as to what is happening and what potentially might happen. As you can add multiple dashboards to the same board you can filter them to summarise the data from a variety of standpoints.

There are infrequent periods of downtime which can have an impact on our usage. Since we rely very heavily on Monday, when it goes down we really feel it. These happen a little too often for our liking, however, to say they happen all the time would be an exaggeration.

There are some small usability issues which can be an inconvenience. Changing deadlines often causes the date to jump or change unexpectedly. The application tries to be live so that your colleagues changes happen in real-time. This sometimes causes problems though and it gets confused, showing you old data which you've already updated yourself.

I've used the solution for around two years.

We have previously used Basecamp and ActiveCollab. Both of those are excellent products, however, Monday has more flexibility when it comes to the data we are using.

The cost is fairly high yet not unreasonable. It can take some time to set up your boards. That said, the time invested is worth it. You can also duplicate an existing board or create templates making the task near enough instant the next time you have to do it.

We looked at more general project management solutions like Trello and Jira. However, those would not suit our requirements.

Explore the range of different columns, automation, and apps available within Monday when you first start using it. It seems simple at first yet there is a lot of depth available to suit almost any of your needs.

We use the solution for managing internal resources and client needs publicly. For example, client inductions with a marketing agency are fairly similar, therefore templating the process allows efficiencies in time and ensures everything is 'on brand' and everything is done the way we choose. 

Allowing clients to see exactly where all of their projects are and what reliances are on them saves difficult conversations that may occur later, particularly around timeframes and deadlines. 

Internally, everyone works differently, therefore having a fixed record that everyone defaults to helps amalgamate different working styles. 

The solution has improved our organization in terms of efficiencies in communication, project management, and openness and transparency (both internally and externally) as to the progress of items, while also assisting with recognizing bottlenecks and operational issues that stall progress.

Historically, weekly status reports/client contact reports were the norm, taking account managers/directors out of action to update their clients. However, with Monday, this is updated as they would update a to-do list, therefore removing duplicate effort (or as much as feasibly possible).

The Gantt chart with dependencies allows for all timescales to move when one changes, holding everyone accountable. 

File upload and communication save hunting for messages or files across devices and shared areas.

The Gantt chart function saves spending time creating a visual that is static. Within Monday a simple update on tasks moves the Gantt chart without removing the history - therefore the archive trail allows us to have a nice record. 

File upload and communication just keep everything concise, neat, and organized. Many firms use Google Drive, Slack, email etc. With so many places to find files, it all gets very messy very quickly. 

It is a touch expensive, especially when just starting out. Perhaps a simple per-user scaling that starts small would attract smaller Monday.com clients who are potentially priced out. 

A new feature would be more sophisticated calendar integration, perhaps deadline reminders. Sometimes, we don't want to have prescriptive minute-by-minute 'calendarization' of tasks, however, a simple list of deadlines for the day/week (similar to 'Your Work') would allow an easy and simple checkpoint for all members of the team.

I've used the solution for around six years.

It's only been 'Down' once in the six years that I've noticed.

The solution is very, very scalable, however, it would require investment (time) from the outset to agree to parameters and process. 

We tried Trello, however, it isn't the same. 

We handled the setup in-house.

ROI we are unable to calculate, however, it is certainly positive. 

Licensing is a tad expensive. That said, it depends how you value your own time and profitability gains from efficiency.

We had a quick look at Asana, however, Monday.com is superior by far.

We use the product for recording and keeping track of all sales and transactions going on in our company. This includes sales, returns, descriptions and order numbers. 

It provides our company with a customizable web and mobile work management platform, designed to help teams and organizations with operational efficiency by tracking projects. 

We use the platform on a daily basis since all our tracking, status updates, and descriptions are all logged in real-time. Also, the updates are all real-time as well which makes it an important tool in our daily cycle

In terms of being more organized, Monday has greatly improved overall productivity in the workplace. All the data and information is stored in one place. It is extremely easy to use and does all the project planning and management work for you. 

It can also integrate with quite a few systems to automate processes like creating an inventory, sales, and customer report database which makes it easy to track all updates on one platform. Our whole team uses this platform daily and so far it has been a big help. 

The sales sheet where we keep track of all transactions including transaction history, customers, and all necessary records is great. Every team member has access which makes it easy to tag which customer belongs to who. As for interacting with the project and its tasks, it's very easy. We can set status, assignee, dates, add items, etc. Notifications are a great tool to stay on top of things, especially with customer updates which are critical. You can see all your tasks without scrolling through long items in a project.

Adding more features would be ideal since there are limitations as far as scalability. For example, we'd like a field for adding attachments, especially since, for recording purposes, customers submit documents. It would also be nice if there are training or quick access tools for new features since there are actually a lot of decent unexplored services that we may have not been using. They might actually be helpful in our day-to-day operations if we were aware of them. We continue to use the platform since all our data is stored in one location and the whole team relies on it.  

I've been using the solution for a little over a year.

The solution is very stable and reliable.

I would rate scalability a seven out of ten.

We have not reached out to customer support yet.

Positive

We previously used Google Sheets.

The initial setup was easy.

We did have assistance. I'd rate the process a seven out of ten.

The ROI is still the same.

It is a very cost-effective solution.

We did not evaluate other options so far.

We use Monday primarily as a task/project manager. Some boards are simple "to-do" punch lists. Some boards are for full-team collaborations on product and packaging design. Within our Monday account, a product is researched, pitched, briefed, concepted, reviewed, revised, submitted for a quote, sent to mass production, checked for quality control, launched, marketed, and supported into its future. We maintain due dates, assign responsibilities within larger tasks, critique and punch up creative material, record budgets, and utilize automation to move tasks between teams and internal processes.

We moved from Asana to Monday in 2018. We needed a task management solution that would fit the varied internal processes of our business. Some teams and tasks are pure creative, some pure logistics. Everyone has different KPIs that matter to them.

Monday allowed us to customize a unique board full of targeted information for each team and process while keeping all team members on the same shared platform. We value teams across functions being able to stay attuned to each other's work. It creates accountability and reduces siloing.

Big Picture: Being able to add and subtract columns from a board. We see only what we want to see, and it's there, top-level, at a glance. Being able to see the physical status of a single team without having to drill down to the task level is very valuable.

Small Picture: The status boxes are super impactful. The changing colors are visually distinct and powerful, but the wild amount of customization they offer for different contexts, and even being able to comment directly on a changed status adds a ton of clarity to a team's progress (or lack thereof).

I wish the Time Tracking features were a little more robust. We are interested in replacing Toggl with Monday's in-built time tracking features so that we can consolidate more of our internal software into Monday, but the time tracking features aren't quite there yet.

For example, if a task is assigned to multiple people, and User One tracks two hours while User Two tracks three hours, Monday's reporting through their dashboard will show that both users tracked five hours, and it looks like ten hours were spent in total. Since so many of our processes are in collaboration, this feature as it stands is pretty useless to us and forces us to use an external piece of software to handle it (and we don't particularly like Toggl's reporting).

I've used the solution for just over four years.

The stability is dependable. Over the course of four years, Monday has been down in a way that affected our workflow fewer times than I can count on both my hands.

We went from small to mid-size while using Monday. It has plenty of features that would allow it to scale with us further, including important permissions and visibility features. We also have dedicated ways to section off content, reorganize by importance, and place boards into folders.

Technical support is speedy and professional. Thorough. Responsive. We haven't had an issue go unresolved. In the earlier days of the service, some of our limitations were eventually remedied with feature updates.

Positive

We previously used Asana. At the time we were simply pricing out alternatives, as our team had grown into a new pricing bracket with Asana, Monday was priced competitively for our size. We were given a two-week test drive of Monday and then understood that it wasn't simply a cheaper option. It was a more flexible option for our business.

The initial setup was complex. We needed a champion to get set up and moved over from Asana and understand any new limitations. It was not something we could just toss to any/every employee and expect success. However, the documentation and help files are very clear and kept up to date. It's easy to pick up and learn.

We implemented through an in-house team.

Monday is a big part of our entire product lifecycle, and we're launching hundreds of products a year. The price tag starts to look pretty miniscule.

To a complete novice, Monday 'feels' a little more complex than competitors and 'feels' a little overwhelming. You'll need a champion or two in your workplace to learn the ins and outs and set up boards to a baseline configuration. That said, once folks are comfortable and customizing it to their needs, it really starts to sing.

We evaluated a few other services of varying levels of complexity, Basecamp and Trello amongst them. Some raw time-tracking and to-do list software that would've required additional administration, some fuller-service options.