monday.com Reviews

We use this solution for organizational purposes including when certain actions are needed from other members of the team. 

It also lets others know what stage we are in our processes. The status updates make meetings smoother by having specific questions based off notes that are inputted into items needing to be collected. The assigning feature also delegates tasks to certain memebers which can be alleviating to those who do not want to constantly tell other what to do. It is a nice touch to just notify someone that a certain task is their responsibility

It has made us more efficient by cutting back and forth conversations that can be eliminated with a glance of the workflow board. 

The certain board views for users that use different functions are amazing too as the board can become very overwhelming when there is a bunch of information on there. This view can help digest items that pertain to the tasks that you mainly focus on. 

I also noticed that people were more aware of what is needed when notating properly. This can help efficient ways to request items that are falling by the wayside.

I have found the automation very useful for reminders. There are constant reminders of important items that need to be taken care of at a certain time in our loan processes and these reminders eliminate any compliance issues that we may run into by forgetting to send certain disclosures out. The timeline of loans is always on its own timeline and has its unique constraints that make timing very valuable to us. 

The more time we save having fewer conversations about where we are at in the process the more time we have to execute other items.

More demos on how to navigate and set up certain functions could be helpful. There are a lot of features that do not get utilized for the simple reason that people do not know how to make them work. If there were more step-by-step processes, the public could learn how to utilize every feature Monday has to offer. There is a learning curve to having the board work for you. However, overall, it is very simple to use and the features need more exposure to help those who may take advantage of the automation.

We have been using this for one and a half years.

The stability can be spotty at times, however, it happens very rarely.

The scalability is impressive. The amount of users that can engage with this is unlimited.

I have not had to call them quite yet.

Positive

We were using Trello beforehand and we had more sale volume to the point that it was not supporting us well. Monday helped alleviate a lot of pain points that we ran into when trying to find an organizational tool to help our workflow

The setup was straightforward with the exception of the coding features.

One of our associates set up the whole system. It took many meetings to agree on how the board should look and what we should focus on.

I can't quantify ROI quite yet.

It is very reasonably priced and worth the effort to get workflows down as there are many features that can help other businesses function efficiently.

We honestly tried this solution shortly after Trello and did not find any other competitors that we were interested in. Although Salesforce is one of the other platforms we were considering, the costs did not make sense for us.

I advise that the company has one person curate the website. It can be messy having many editors and items getting deleted by accident.

We are a small marketing team of about five. I was the first marketing hire. I chose Monday out of a variety of other solutions as I liked the flexibility of it and my product designer liked the look of it. 

I started managing our strategy and goals in here so our team could stay connected even though we don't live near each other or go into the same office or work in the same room. It helps us all look at the same goals and stay connected to the same mission so we are all moving in the same direction.

In short - it keeps a remote asynchronous team in sync. I keep our quarterly goals on their own board, then our monthly goals, then our weekly team items. Each function also has its own boards. For example, website development has its own project management board. SEO has its own rankings board. Our content calendar is on Monday with a space to track ideas and another space to track existing SEO rankings of published blogs and articles. Our department head and CEO can check Monday at any point to see where we are at with our marketing strategy and plan and see what the team is doing. 

The templates are extremely valuable. I wouldn't know where to start when creating something new. I like the variety in templates and the ability to customize pretty much anything. Assigning owners is also helpful. Everyone can filter the board by themselves to just see items that relate to them. The filter options give each team member a bit of brain space and allow them to prioritize what is meant exactly for them. I also like the docs to be able to brainstorm free flow, but wish they had some updates so they could be more usable.

The docs could be improved. We need docs where we can manage content management inside of Monday. Ideally, even being able to loop in some basic SEO in a panel on the side like Frase.ai would be a powerful solution and would make it difficult for businesses to pull out if everything is managed inside of Monday. 

It would be nice to see changes made, who made them, and have an approval process similar to Google Docs. Having a panel where you can pull in whatever integrations (like Frase) could help you create documents. 

The more integrated people are into the product, the better.

We need the solution to integrate with Craft. We might have to switch to Airtable as the solution doesn't integrate with Craft.

I've been using the solution for two years.

The product is very stable.

The solution is very scalable for large teams.

I've never used technical support.

Neutral

We did not previously use a different solution.

The initial setup is simple.

We did the implementation using our in-house team.

We've seen ROI across the complete organization. I don't have a number, however, we need Monday to operate

We looked into Airtable and Google Tasks.

We primarily use the solution for both sales tracking and project management. In the case of sales tracking, we have a list of potential customers qualified in different ways, as well as customers. This allows us to contact customers, review past proposals, and update them. Potential customers can vary in terms of type of industry they are in, the size of the company, requirements and needs, etc. In the case of project management, it's used for customers which we need to perform services for. It also helps us with Gantt charts and budget planning for current customers.

The solution helps us track sales opportunities much better. We lost many potential customers as there was a lack of follow-up or even knowledge of their existence. Now, it's easy to find quotes, specific information about customers, locations, or anything related that can provide a guideline on how to approach a certain customer with a follow-up. It helps us be organized much better with current projects, potential customers, and also historic data with past projects. In the case of ongoing projects, it helps us track expenses, dates, and other specific details that eventually make a huge difference in day-to-day activities.

We like the aspects of adding files, creating tables or workspaces, easy to use tools to update existing information in workspaces. There are a lot of features and once you understand how to use them, it's quite easy to get the benefit out of them. 

Probably the feature I like the most is how easy it is to create a new item in a table. You have several ways to do it and all of them are easy and intuitive. It allows you to create new items, with all the columns available for that item. This sounds like something that is easy and should be a given in every type of platform, however, it is not easy or a given. It is a good feature that makes things easy for users.

We'd like it if it was possible to create two separate environments that mirror each other - one productive ("real") and the other for testing. That would be kind of like what some ERPs have, just to allow users to move and experiment and throw around different formats. When you finish, you could apply changes to a productive environment. That would be a cool feature.

Another feature I would like to see is to have a brief explanation of what a certain function does. Maybe a mouseover, or, as you roll the mouse to the top right of the page, it displays a text describing the end results that you can achieve with a specific function.

I've used the solution for more than two years.

Sometimes the solution fails. That said, is not common. I would say it has an availability above 97%.

The solution is scalable, however, I would advise planning on how to organize workspaces and tables before starting to load information into them. It can save thousands of hours invested in changing or adapting once you have already started using it.

Technical support is ok. It's not perfect and not bad either. 

Positive

We did not really use a different solution. We used Excel, however, it's not the same type of software.

The setup was complex. We had to learn on the run.

We did not use a vendor team.

We haven't tracked the ROI.

It's expensive, especially if you are in Mexico as we are. That said, it's worth giving it a shot. As with any other software, the information that users feed the system with will eventually determine if it is valuable or not. It doesn't matter if the software is the best in history, if the information that users provide is flawed, it will be a problem. As long as it is used correctly, I recommend Monday.

We evaluated Zoho and Sugar.

We use Monday.com as our primary tracking tool. We have developed several boards to help track progress from sales to employee training and reviews. We have found that dashboard views to be most helpful in giving our staff a visual into the progress of their performance. The ability to communicate back and forth as well as house files essential to the boards right on Monday is priceless to the continuation of managing our projects. That is why we primarily use this as a tracking tool. We can communicate progress and chat in real-time all while looking at the same information.

It has really given us a level of communication on a central platform that far exceeds what we have endured in the past. We are able to get all pertinent personnel information in a real-time manner which is key with the bulk of employees on the go or in different states. We have collaborated with our joint ventures too by using boards in a shareable manner to give them a window into the progress of the projects we are currently progressing on. It has given us a way to present items inside and outside our corporation with another layer of professionalism by using views as charts, et cetera. 

Automation is definitely a favorite of mine. I use it to create efficiency in moving items to groups as well as triggering reminders to coworkers. This area of Monday.com alone has helped keep me on track with tasks as well as giving me a level of security in knowing that if I put the automation in place I can go about my day, focusing on other priorities and not having to remember all of my tasks. 

I also really find the linking of boards to stream information across worth its weight in gold as we navigate anywhere from tool tracking and logging to Gantt charts which we share with customers outside of Monday.

Sometimes the limit of parts on a board (500 units) can inhibit growth. I have used multiple boards to achieve things that I had hoped to do on with one due to this limit. 

Also, there needs to be an implementation of a better way to time track in order to use Monday as a payroll tracking system for employees. A clear clock in and clock out that can track up to 1/4 hours would be useful. This improvement to the time tracking would be what I would most like to see come out on a future release. It would definitely bridge so many gaps that lack in the accounting software that we use on a daily basis.

Our company has been using the product for approximately three years.

Monday.com is very stable overall. I have only experienced a few downtimes in all the years we have used it. I can say we use it right along with our accounting software and email every day.

I am impressed with the scalability options I have seen so far.

Technical support has been great. I mentioned earlier about the part item limitations; I reached out and the team was very responsive.

Positive

We did not have another tool like this previously.

If you have a basic knowledge of software, the initial set up is straightforward. 

I was not part of the initial setup, however, believe it was through a vendor team.

I would estimate it was less than 6 months until we saw an ROI. Knowing what you want is the key. The next step is just getting your employees to buy-in. Once that happens, they can see the value very quickly.

If I talk about Monday I encourage people to use the Pro Plan. The lower plans are a good place to start, however, what you gain on a Pro Plan is where I believe you get the most bang for your buck. 

I have heard of other tools and some of our employees like Microsoft Teams, however, I feel that Monday is superior in the manner it can work with Teams and other platforms to provide a more complete service.

If I were a private business consultant, I would recommend Monday.com all day long as a no-nonsense solution to improve any business. The capabilities are unmatched by the price point given by Monday.com.

I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday. 

We are also looking at customer support (tickets) and a board for company objectives and KPIs.

Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

There is also a continuous stream of improved functionality that opens up new possibilities. 

Without having to go to the Enterprise level, I would love to see better:

Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

I've used the solution for almost three years.

The stability is excellent.

The scalability is excellent.

I did reach out to support once or twice and they were helpful and fast.

Positive

I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

The initial setup is simple.

We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

ROI has been very good.

We looked at both Asana and Trello.

When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

We use Monday.com boards to track our financial analysis for month-end financials and assign monthly tasks to specific analysts. 

This is helpful to our team. It helps us to keep track of what tasks have been completed so far and maybe what needs to be prioritized and then we can refresh the board back to the original once everything is done. 

We also use it to track potential acquisitions so the executive team and ownership can easily see what is in the pipeline and fill in the big picture. We are able to put in all the necessary information and update easily with automation features.  

The team works about 75% of the time from home. 

Since we moved from Basecamp to Monday.com, we have definitely seen an improvement in how our projects are tracked, and missed deadlines have decreased dramatically. 

We have also been able to cut down on meetings where we would discuss what projects we are working on since the projects are tracked on the Monday.com boards.      

The team has also been able to create multiple boards for deeper tracking of projects. Having all of the tracking and breakdowns of projects has definitely increased efficiency. 

We like creating statuses and assigning line items to different team members. 

The automation aspect is also extremely helpful. We have been able to keep our projects and acquisitions more organized by using the automation features to move line items over new sections based on the status. 

Being able to integrate different apps and programs has also been very helpful with communication with other teams within the company. The suggested automation and integrations are helpful for those who aren't as skilled at creating boards. 

The exporting function could be improved to offer more raw data instead of being formatted like the online view. This would be helpful for exporting boards from other departments that teams might need to work from. 

Also, the limited client access could be improved. When sharing boards with clients outside of the company, it can be very difficult for them to navigate to do anything within the board. Monday could add more project management tools and tracking features to make it even better at project management and tracking. 

Monday.com doesn’t have subtasks or task dependencies, meaning that users can’t break down project plans to a granular level or allow tasks to be dependent on the completion of others.

I've used the solution for two years.

We used to use Basecamp. We switched due to the fact that Basecamp was just awful and outdated.

I was not privy to evaluation discussions.

We use Monday.com as our primary method of communication in an entirely remote agency environment. 

The agency went remote at the beginning of the pandemic and needed a communication and file sharing solution as we were no longer sharing office space. 

We use Monday.com not only to communicate throughout the workday but also use it to manage individual jobs and deadlines for these jobs. We also use Monday.com to share project files with one another so that we can work collaboratively on our projects.

Before we started using Monday.com we were using an alternative project management software, however, the features were relatively limited in comparison to Monday.com. 

Monday.com has improved the efficiency in which we manage jobs and clients. It has also improved our overall company communication and effectiveness. Monday.com has allowed us to maintain a company culture and working structure while working completely remotely. It helps us manage our deadlines effectively and ensure that we stay on top of all of our deadlines.

Personally, my favorite feature on Monday.com is the Inbox. The Inbox helps me identify the most important notifications as these are the ones that I specifically mentioned. This ensures that I don't miss any pressing questions or briefs from my team. 

I also find that board customization is an incredibly valuable feature, we are able to customize the columns of our boards according to our needs and the role that a particular board plays in our organization. Board customization helps us to make Monday.com fit our individual needs as an organization.

I am incredibly happy with the desktop experience of Monday.com, however, I struggle to use the mobile version of Monday.com. Monday.com's mobile app would be an incredibly useful tool allowing me to manage jobs and touch base with my team on the go, however, the mobile app is not suited to a mobile user's experience. The Monday.com mobile app is similar to the desktop app just smaller; I find that the information is cramped and hard to navigate. The desktop format is not suited for a mobile user experience and I think that the user experience of the Monday.com mobile app needs to be completely rethought.

I've used the solution for about two and a half years.

Monday.com is very stable. In the last 2.5 years of using the platform, it has only been down once or twice and for relatively short periods of time and did not disrupt the workflow.

I work in a relatively small team and Monday.com is incredibly useful for our team size in regards to communication and costing. However, the platform is scalable and would help the efficiency of larger teams and companies as well.

We, fortunately, have not had issues with Monday.com where we have needed customer support, however, on the few occasions where the platform has had outages their website. https://status.monday.com/ has been invaluable in keeping us in the loop in regards to the outage and what is being done about it.

Positive

Prior to using Monday.com, the company made use of Trello. Trello was a useful software and easy to use but did not have as many features or as much customization as Monday.com. 

Yes, Monday.com was very straightforward in terms of setup. I did not find that starting on the platform was complicated and got the hang of using the platform very quickly.

We used the solution in-house.

Monday.com is incredibly useful for smaller teams as you pay per user on the platform. We use the Pro package, however, there are other plans for different prices as well.

We looked at staying with Trello and we looked at other software such as Todoist and Microsoft Teams. 

Monday.com is by far my favorite work-from-home solution.

I work in an online gambling company. We deal on daily basis with internal and external B2B and B2C projects. Our use case includes all possible scenarios: project management (high level and detailed), Teams management, and collaboration via vacation boards and boards with the tasks. We use forms in Monday boards to log in requests from different departments in one place, we use Monday.com to manage GDPR requests and customer journeys, HR tasks and statistics, we even used board to manage company bookings. Long story short, Monday.com can suit every possible use case that you may have.

Since we started using Monday.com (until now), this system improved a lot of things in our company. We moved from old-fashioned Excel tables to the new, fresh, modern, engaging, and collaborative environment, which is full of creativity and provides us with better visibility and collaboration over all projects and tasks, vacations, and schedules that our teams use. The part that we like the most is that this system could be easily automated and integrated with other tools like Outlook/Zendesk or Teams.

I can say that all features are vital. I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case. 

I personally like the feature "recent updates". With this tool, I can easily open every board and see quickly what are the recent changes made. Additionally, I like the mirroring column feature it helps us divide projects between a high level and detail and update things on another board without switching tabs. Also, I like reminders and in-app notifications, they're very helpful and could be easily customized.

It would be good if we could have the option to choose custom colors for the status fields and groups so we can make some boards more branded. 

Maybe automation could be reconsidered and updated a bit. We managed to find the automation that will fit our use case. Regarding automation, I would like to see an improved search area as it's not always user-friendly as well. 

I've gotten feedback from the team that it will be very helpful if Monday.com would allow filtering by "creation date" and "last update" columns.

I've used the solution for three or more years.

We did use Asana. It wasn't that user-friendly or loved by the team.

I cannot say what the pricing is.

I cannot say what we evaluated previously.