monday.com Reviews

We use the product mainly as a project management tool. We need to provide an impact report every year to different stakeholders. These reports have different deadlines and usually need the participation of several members of our organization. We are a large organization and we close several partnerships year after year, and the amount of reporting that needs to be produced and coordinated is very high. Also, these reports are crucial for the continued success of our unit.

Monday.com has helped us to automate processes and develop a space where different members of our team can communicate and share information. 

Monday.com has helped us to meet all our deadlines by allowing us to be proactive and develop the different reports way in advance. 

Monday.com is able to show us on one page all the different commitments we have in the future, allowing us to assign responsibilities and manage our resources efficiently. Ultimately, Monday.com is a tool that has improved our internal communication.

The number one feature is the ability to automate pretty much everything. This feature has allowed me to save so much time by avoiding repetitive tasks. 

I love how flexible and easy to customize it is. I have been able to build a different board for different projects, and every single time Monday.com has been able to provide the right tool to build something that works for my team. 

Monday.com is a user-friendly platform. It is very intuitive and easy to use. I am able to build new tools or boards in no time.

I have small criticisms since it's excellent and simple to use. 

I would recommend developers to continue focusing on the user experience and putting the consumer at the core of their functionality. Due to the fact that it is so comprehensive, it can be difficult to understand each functionality at times. 

The tool is beneficial for some businesses yet prohibitively expensive for others. 

Something that would be beneficial for me would be the ability to download or export many of the graphs or boards so that I can quickly share them with other colleagues who don't use Monday.

I've used the solution for two years.

Monday.com helps us streamline our documentation and asset creation process. We also have integrations in our social media environment to assist with the content scheduling and cross-functional communication between the marketing and sales departments. 

Monday has helped us track our open projects, and complete projects more efficiently for our marketing and sales teams, it also provides visibility into the work we are doing and the cycle time from when a project is opened to when it is marked as completed. 

We also use Monday in our weekly team meetings to discuss our upcoming focus areas for the week and prioritize the work we will be doing. 

Our sales team felt 'out of the loop' when it came to upcoming social media posts and newly published sales collateral. Thanks to Monday.com's many integrations, we were able to establish a new channel within Microsoft Teams and Slack where the sales team can go to preview upcoming sales and marketing content, thus streamlining our communication process between the marketing, communications, and sales departments. 

It also provides visibility for our leadership team as to how much time we spend responding to cross-functional requests versus marketing communications projects/pieces. 

Our team uses the platform for many different functions, and the ability to have multiple Kanban boards that are integrated into various other platforms our team uses has helped us become more efficient in our content creation strategies. 

We also use dashboards to track how our projects are progressing and view how many open requests we have to complete. 

As I have mentioned before, the integrations between Monday.com and various other software platforms have allowed us to streamline our communications and content creation processes, thus reducing the amount of time our team spends dedicated to these various tasks.

It would be helpful to have a direct comparison table/spreadsheet for Monday.com versus Asana and the many other project management software platforms. Our department recognizes that Monday.com is the right tool for us to use given our team size and use case, however, our IT department has been pushing us to consolidate software platforms and the use case for Monday.com has been brought into question since they are most familiar with Asana. 

It would also be helpful to have a social media connection between the Monday.com platform and the various social channels (i.e. Facebook, Twitter, LinkedIn, YouTube, etc.). It would eliminate our need to use Monday.com and a social media management tool when publishing social content. 

Our department has been using monday.com since 2018. 

It is highly stable and we have never had any technical issues.

Monday is a highly scalable solution. It has helped us when we were at our peak business and as a growing organization, it also helped us when business was slow and we had to reduce our workforce. 

We have never had any technical support issues, however, the customer support team was very responsive when we were looking to add more user seats. 

Positive

The initial setup was extremely straightforward as there are many board templates to help new users get started with the platform.

We implemented the product using only our in-house marketing communications and IT teams. 

ROI isn't something we track since the pricing is so reasonable.

There is a large variety of pricing and plans to help meet the needs of any organization. 

Our information technology department has pushed us to use Asana, however, with our large archive of past projects and open requests, it is more efficient for us to continue using the Monday platform.

I run a marketing team that utilizes Monday.com for all facets of marketing and creative, including: graphic design, web design and development, copywriting, photography and videography, online syndication, radio scripts, and much more. 

We have a team of 13 people with a variety of skills and backgrounds. We utilize Monday to log all of our projects and to keep on task. 

I particularly use it to see our team's workload and ensure that I assign tasks and deliver all necessary information to the team members when we initiate projects. 

Monday.com is our central hub for project management and keeps our team on track to deliver assets to our clients on time and facilitates collaboration between our creative department and stakeholders alike. We use Monday to gauge how many projects each team member can handle at once for scale, to determine how often deadlines are hit or missed, and to centralize our entire task load into one place allowing visibility to all team members and management. We utilize the functions in Monday.com to see how many tasks we receive from each of our clients, what types of tasks are coming in, and keep track of our team members' productivity. Without Monday.com we would be lost.

The customization of dashboards and the ability to see all tasks from a bird's eye view, along with the ability to categorize types of tasks and which clients have requested them to allow us to use the tool to know how much workload we can handle, and at what point we need to add more resources to our team. 

We use it to log projects and tasks. It provides us with data to know how and when to scale. We see which team members are heavy on tasks and if we need to add more resources in the future with certain backgrounds - graphic design, web development, etc. 

The user experience of Monday.com is exceptional. It's very easy to navigate and customize to our needs. It's an outstanding product.

We'd like to have the ability to start a screen record or screen grab that a user can initiate from Monday.com. Then we could start a recording or screenshot directly from the project management tool and upload it directly into a task. If it needs to be redone, you simply don't attach it. If it's good to go, post it in the task and tag the needed resources to see it.

A ticketing system for outside users should be researched. We currently integrate Typeform into Monday.com and have outside clients make requests there that populate Monday with the details. Monday.com should create its own ticketing system so clients can make requests that assign to our team, receive a ticket number, and get updates as we move the project along. Once the project is finished, the requestor receives an automated email letting them know it's complete.   

I've used the solution for two years.

This is a very stable solution for growing a business, and with the ongoing updates, it continues to improve. 

My opinion is that Monday.com is a fantastic tool for scalability. 

We have not had many reasons to contact support, however, when we have they've been extremely helpful and efficient. 

Positive

We previously used Wrike. It was a good product and we adapted to its capabilities. The customization of Monday with the dashboards promoted us to make the switch to Monday.com

It was simple and straightforward to set up. There were a few learning curves, but the video tutorials were very helpful. Once we got a solid understanding of the functionality, it was very easy to use. 

We used an in-house team.

ROI is difficult to calculate. We use Monday.com to organize projects for roughly 20 clients. Whatever the number is, it's extremely favorable and a very solid investment.

I'd advise new users to think ahead to how many users you might want to integrate into this tool. It has great capabilities and functionalities and can be integrated into more than one department for organizational workflow. Consider how many people in the organization can use it to improve workflow and err on adding more users than not.

We did not evaluate other options. 

As a national medical practice consulting firm, we use Monday.com to manage all of our team member's daily tasks and all our client projects. We also use Monday.com to manage all of our marketing, website, and speaking engagement projects, as well as our lead nurturing process. 

We have created boards for each client and are sure to keep track of items that we've worked on for our clients by month and have created a time tracking column where we're able to log how much time was spent and bill our clients accordingly. 

We're able to seamlessly stay on top of all deadlines for our marketing, website, and speaking engagement initiatives and Monday.com is a huge contributor to our success in staying on top of our lead management.

Monday.com is an amazing project management tool. I cannot say enough great things about it. 

It has helped us to stay organized and on track with deadlines. We're also able to effectively manage our to-do lists and can easily track what deadlines are overdue, due today, due this week, and due next week in the "My Work" section. 

We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place. We can communicate well as a team in the updates section, add notes, links, files, etc. The platform is always updating so there's now a collaborative doc we can use similar to Google Docs and also we love the automation.

The features of Monday.com that our consulting firm has found the most valuable include the time tracking column, the ability to create multiple boards for each specific client as well as projects/tasks pertaining to a specific area in our company (marketing), automatons that move items once they are complete as well as automation that notifies our team when a task is complete with specific details we've customized (who completed the task, for which client and how long it took them to complete).

The "My Work" section is my ultimate favorite part of the tool. 

Making adjustments to the My Work section so that it includes deadlines for multiple columns on a board instead of just one column, would be very useful. Since the update/transition was done not too long ago from the previous " My Week" section, this has been a major flaw in the My Work section. Many of our boards have multiple deadline columns and it would be great to see all of the columns in the "My Work" section, not just one. We believe this may be an issue for multiple teams, not just ours.

I've used the solution for three years.

I'm very confident that Monday.com is a stable solution. The team is great and they're providing wonderful customer service. They are extremely knowledgable, skilled, and innovative - creating a seamless platform that is always growing and improving to be even more efficient!

Monday.com has given me one of the best customer service experiences I've ever had. They are extremely responsive and helpful.

Positive

We previously used HighRise. It was not a strong enough tool for project management. 

Yes, we evaluated Asana. 

Monday.com is the best and we are huge fans.

We use Monday.com to manage our projects as a construction company. We also use it to keep track of many things, such as employees and their safety certificates. We generate emails based on data in the projects. We schedule safety meetings and generate emails automatically. I have multiple boards for the same projects. One is for our orders, one is for a site overview and one we share with our customers. We have a service schedule that automatically generates a covid-19 form that the homeowner can fill out and submit directly to Monday.com

Before Monday.com we used to write our schedule on a whiteboard and use an Outlook calendar. Looking back now, I don't know how we did it. We would never go back. We are now organized across our company. There is accountability now since all conversations are recorded on our items. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

All of the features are valuable. Especially, creating tickets for projects and assigning workers. Having trackable conversations and archive items for reference. We offer our customers a live update of their project by sharing a board directly with them. This allows them to comment or submit documents directly to Monday.com. We do the same with some of our contractors. They have the ability to manipulate the dates that the project will be worked on and I set it so I get a notification if the date is changed, so I am always up to date with delays in our projects.

Service being down happens to often. They need to create a desktop version that stores the info locally so that when their servers are down, I can keep working and accessing my data. Then it could be uploaded when their servers are online.

I would like to also see improvements to the map and phone number columns. I think Monday.com is based out of the UK. When entering locations, it always suggests addresses not in our country. When adding phone numbers, it doesn't recognize some area code and it enters it as if it was a European number. 

We have been using Monday.com since September 2021.

For the most part, Monday.com is stable and works great, but when its servers are down, it can be a nightmare for us here at the office. I am really left in the dark and we don't have a backup. We depend on the Monday.com schedule. I think this needs to be addressed and I've already voiced my concerns with Monday.com.

I feel that Monday.com would be able to grow with our company. If we doubled in size then I am confident that Monday.com would still get the job done for us.

Support is very quick and helpful. They have address all my concerns in a timely manner. They send videos that they create specifically for your concern and it helps.

Positive

We used Outlook calendar before and it was lacking in so many ways. It only fulfilled the scheduling aspect and did not give us options to organize other areas of our company. 

It is complex to start up. Luckily, I grasped it well and ran with it. I have since, been in charge of the maintenance of Monday.com. 

I set up Monday.com myself using the tutorial they have on their website. Mostly through trial and error. I seem to have it set up exactly how we like it. Monday.com is very versatile so the options are endless which can make it daunting at first. I would suggest building the boards, keeping them simple and tweaking them as needed until you find the best way to display your info.

It's worth the cost depending on the size of your company. We have a pro plan and use most features for our company. The automations are key for us and the size of our company, the Pro plan makes sense.

I was referred by my sister, Michelle Kapila. She used Monday.com and showed me when I was hunting for a new service. I don't remember the other platforms that were options to switch to. Once I found Monday.com, I never looked back.

I recommend Monday.com for those stuck using white boards/paper schedules. Since having Monday.com, I've seen the lack of organization in companies we deal with and how Monday.com would help them so much.

The product is a platform for all employees to share their: 

1. email updates (pulse update from Gmail) 
2. personal updates (write down findings) 
3. files and information of a case in each site we manage. 

They can also automize some routine admin tasks.

Emails to our contractors are stored in an individual's Gmail account, by updating to Monday, we know what is going on in each case from the different correspondence of different employees.

We use email integration to send out auto emails to chase up a report/document/response which we receive on a regular basis. 

We no longer have to type things down in a shared excel spreadsheet where the formats and presentation are not so likeable.

It also helped us better keep track of cases/items. 

The reminder function and tagging function work really well. Things won't be left unattended. 

The email integration and the new file section in the item is a day-to-day feature we use. 

Every employee can write down the contractors contract details, the phone numbers and email address are no longer just stored on a person's phone.  

People not added to our Monday account can also use pulse updates now. We used to manually forward other people's responses to the item.

Files can let us view all the files in one item. Sometimes files are not uploaded to infobox, so files on Monday are a good way to find it. 

Groups in a board is also valuable. I have closed cases and in-progress cases. Whenver a case is closed, the automation moves it to the close section so that I don't have to worry about it anymore. 

The customized automation feature that was recently added is a huge game-changer. We can tailor what we need in each board now. 

They should maybe add a filter feature in files in the item filter: .jpg, .pdf, .doc. (different files). It may be helpful to combine or flag duplicate file names. 

The solution shouldn't let the system directly pull out Outlook (the Windows default mail system) whenever we click on an email address. Both in the column and in the update context. We're not sure if this is a Monday issue or a Window setting issue. 

Custom Automations should have more customized options. For example, when a date changes. Not all the features in the automation are brought into the Custom Automation, however, I'm not able to name all of them. 

I've been using the solution since April 2020. 

Stability is pretty good. An outage is rare.

Scalability is good and you can always change plans. 

If your company expands and need more to register more people to the system, it's easy to change user plans from the website.

The scalability of Email Integration features is also fascinating, we once sent a batch email to 70 contractors, and it was sent within a second. 

Technical support responds very quickly. 

Sometimes I asked a question they couldn't solve and don't have a solution yet. They really take the time and effort to understand what the real problem is and are really honest about the lack of some features. However, they will bring back suggestions to the dev team.

Positive

We were only using a shared Google Drive Sheet for everyone. 

Moving from the Excel sheet to Monday took us about two weeks of manual transfering

We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale. 

We did compare Asana and Monday.com.

We use the solution for marketing tasks. I manage our social media, photography, and videography teams. We plan out and collaborate on projects, and provide assets, branding guidelines, and resources for the team.

It's also useful for collaboration. We work in a team of about 25 people in automotive and we focus on PR and digital marketing. It's perfect for assigning tasks for events or for new releases. Our designer also communicates there with everyone.

We can use it to store resources. We connect everything through Monday. We use it to centralize as we keep some things in Dropbox and some things in Google Sheets. Now everything can be connected in the same place and we love it.

We used to use Wrike however, it didn't work on mobile and this does. I like having boards for certain items. I like that everyone can also have their own private boards if they prefer to keep their own notes 

It doesn't take long to load.

It keeps my team accountable to keep track of their tasks.

It's colorful and easy to learn to use for all types of employee positions.

I also enjoy that it is so mainstream that anyone can use it. They use it in universities as well. Most of the designers we work with and web developers are very comfortable using it too.

We like the mobile app, as well as more integrations, calendar features, and private boards. 

The mobile app is super helpful since our auto groups span four counties. 

The calendar view makes everything easy to see.

It has integrations with using all the programs we use too.

Monday is super inexpensive compared to other stuff we use.

It is very easy to maneuver around. I love the search bar feature where I can just search the entire board with the information I need. This makes it very fast and easy. 

In a dynamic workplace where we are working on several campaigns at a time, it's very important to us to have something that helps us move faster.

The tablet display is confusing and difficult to use. Most of my team works on tablets and they prefer the desktop view since it compresses some items.

For possible features maybe some more aggressive notifications - like "this comment was added and mentioned no one, would you like to see it?" Sometimes we forget to mention it and someone replied and we never saw it till we opened it up.

Notifications could be controlled by management instead of per person. I have a few employees that forget to mark off their tasks. However, if we could automate to alert them that would be better.

We need a broken link checker.

I've used the solution for a few years.

The solution is really great and reliable. It never crashed. 

The scalability is really great.

I dont know if I have ever had to use technical support due to the ease of use of the tool.

Positive

We used to use Wrike. It was very expensive. In two years it broke on us - which was terrible. We couldn't download our information off of it either so we had to start all over when we left them. 

It was very easy to set up. I taught myself and then I taught my team. 

I did the setup myself. 

The ROI has been pretty huge.

I had no problem with the pricing at all. it was less than 1/2 of what we were spending with Wrike with more functionality.

I went through reviews and more and more just kept talking about Monday.com Plus, the local university uses it and that made it easier to choose Monday.com.

I love it! i have no issues. 

I primarily use Monday as a tool to assist in the management and organization of our flood book of business across our many insurance providers. Keeping track of underwriting requests and upcoming renewals that need to be requoted, as well as big picture things for the future of the company that needs to be investigated and researched. 

Monday allows us to track who is working on what task and how long it has been active. We can see how many quotes are processed in a given time as well as how much new business is closed.

I am not a naturally organized person, and the whiteboard I used to use to keep track of my tasks was a mess. Monday has been a lifesaver in helping me to prevent things from falling through the cracks. 

The ability to better organize and execute at my job has helped me to make a better impression on my peers and supervisor and has allowed me to take an active part in the growth and expansion of the company. 

Without Monday, it would have been impossible for us to achieve the same level of success that we have recently seen.

The feature that I get the most use out of is the boards and groups that allow me to track my daily tasks and to mark which quotes or underwriting requests are top priority and which ones have been sitting the longest. 

Monday has allowed us to create a comprehensive database of all of our active policies with each carrier, the total premiums for each carrier, and each individual policy's expiration date to help us keep track of our renewals. 

Before signing on with Monday, we had no idea what the total value of our book of business was, and keeping track of renewing policies was very difficult. 

The web page can be a bit buggy at times, especially after I switch to a different tab and then come back to the Monday site after leaving it idle for a few minutes. 

Certain functions like moving tasks to different groups/boards will suddenly not actually work. The page will say "X has been moved" however it will still be sitting there on the same page where it started. Sometimes I will try to organize a group of information and the page will give an error and not allow the change to happen.

My usual response is just to refresh the page, and the issue almost always resolves itself.

I've used the solution for a little over a year.

I'm impressed with the stability.

It's very versatile and can be easily shifted to suit almost any need.

I have only had one call with support, however, they were very kind and helpful.

Positive

We did not previously have an alternative.

It was quite straight forward and there are many wonderful tutorials available to help.

The setup was all done in-house.

I don't have a quantifiable number for ROI, however, it's my understanding that it is significant. We certainly would have missed out on some business opportunities over the last year if not for Monday helping us to keep things organized.

I am the primary user of the Monday site, however, not the administrator who set it up or manages payments. I assume we are all happy though.

I was not the one who initially signed us up on Monday. I could not say what was evaluated if any.

This site has been a lifesaver.