monday.com Reviews

I work in an accounting and auditing firm and I use Monday.com every day.

We use it for many purposes, mainly for keeping track of all the clients in the company as well as what work is required and when such work is due.

We use Monday.com to store passwords and completed financials, tax returns, and so forth.

Allocating work and keeping time spent on a project is always helpful along with due dates, emails, and reminders being sent and storing contact details, the multiple columns, and pages, Monday.com does it all.

Monday.com has improved our organization in many ways including planning, amongst many employees and many projects, and tracking time spent on a project as well as who does the work. 

We are able to store valuable information such as digital files, contact information, due dates, and so forth and not have to worry about whether it is safe or not.

Since we started using Monday.com, we have been able to do work more efficiently and keep track of everything. Everyone enjoys using Monday.com and cannot go a day without it. 

The feature that I have found most valuable is the boards on Monday which allow for allocation, time tracking, and storing of important information. This is quite valuable when it comes to an organization that is big, has many clients, and many employees.

We are able to keep track of clients and what they require and who needs to do what and we can get rid of the old whiteboard/pen and paper, saving us time and money and helping us go green. It is very user-friendly and the interface is clean.

The product can be improved by allowing for some sort of autonomous deadline creation. I'm not very certain of the possibility, however, it would be great.

Another aspect of improvement that would be great would be integration with other websites or applications such as Sage and CaseWare. Being able to directly upload information and so forth back and forth between two websites or applications would create a huge game-changer, that would completely allow Monday.com to the true title of "all in one place".

I've used the solution for two years.

The stability is excellent. There have been no issues on my side.

The scalability is good.

I have not had a need to reach out to support and therefore have no experience yet.

We did not use a different solution previously.

It was straightforward and we did not have any issues. It was just your normal expected setup.

We had an in-house implementation.

The ROI is impressive and has improved in many aspects. We are quite highly satisfied.

Getting Monday is the best decision you can make - it is worth it.

We did look into Notion.

It changed the way our business works and it is great.

We use the product for internal project management for every department in the business: marketing, product launches, finance, logistics etc. 

We also invite our external agencies to internal projects like SEO, Ads and Press.  

We are a small full remote team. As we grew, the complexity of projects grew as well as the number of projects. Monday helped us scale easily, understand bottlenecks, and plan accordingly. It's also been a life saver as I don't need to remember anything. It's all on Monday! We've totally moved away from emails. 

It gives managers a clear view on how projets are moving forward and they are able to give support where needed without having to constantly follow-up.  

Board templates are really good when you have recurring projects. 

Automations are perfect to save time and remind people of various tasks. 

Overall the product is really good and can adapt to any team with specific columns for each board. 

"My Work" gives you a great view of all the tasks that are due and upcoming.

The dependencies and Gantt chart could be better. I would love it to have personal views with hidden columns per board. Sometimes it can get quite overwhelming. 

I'm not a big fan of the new left panel organization by workspace. Maybe this is due to the fact that we are in a small business. 

We'd like to send emails via Monday. Ideally, being able to cc Monday tasks from our mail account could be better. (ie. sending attachments, being able to cc the task with people not in Monday (they received an error message when replying).  

I'd love it if their could be feature to plan for work time for a task (not a timeline as it shows in your "My Work" view)

We've used the solution for three years.

Stability is pretty good. Every now and then server is down. 

The scalability is very good although it would be great to have more onboarding videos. 

Technical support is super helpful and very fast to respond.

Positive

We did not use solutions.

The initial setup is super straightforward. We imported our Excel files.

We handled the setup in-house.

The ROI has been very good.

We looked into Asana, Trello, and Notion.

I run a laser treatments business and use Monday.com to keep all my important information together in one place. 

I run a laser treatments business and use monday.com to keep all my important information together in one place. 

Automation is definitely my favorite feature as it makes our lives so much easier. Also, being able to create a hiring process on Monday.com which links a form to our website has definitely helped us a lot.

Monday.com is always upgrading its features. I struggle to keep up with it all as I am not a tech expert. However, if I had to pick an area that could be improved it would be the user-friendliness of the platform compared to other similar apps. 

I've used the solution for three years. 

It seems pretty stable to me. I've never been concerned. 

It could be as big as Microsoft. It's scalable.

Customer support at Monday.com is great. They are always giving fast replies and useful answers. 

Positive

I did not previously use a different solution.

The initial setup is very straightforward. 

I handled the initial setup in-house. 

I've seen an ROI of 350%

The product offers fair pricing.

I also looked into Asana.

The solution helps to organize our workflow, to stay on top of projects and too manage team projects and to see if our team is overworked. 

We use it for our graphic department and our video production, making it easy to see where are we with the projects. The request forms saved us a lot of time and made things more organised, without them we would have a big mess and miss communication with our creative team. Our main use case is to track our projects if they are done in time so we don't miss any deadlines or if the team is overworked. 

Monday has drastically improved our workflow by helping us stay on top of up-and-coming projects or our internal projects. 

Before using Monday we were sending e-mails for project requests. The number of emails made everything confusing and some projects missed their deadlines since we weren't organized. 

Since we started using Monday about a year ago, our creative team has been organized and we don't miss any deadlines. We stay on top of projects and see what has a higher priority and what can be done later. 

The best feature is the form for requests for new projects. This made our workflow much easier. Before the creative request, we tried to enter requests manually, however, that lead to misinformation or missing key features. Since we started implementing the request form, our creative team has more than enough information to start creating and making the deadline. Project tracking is also one of the best features so we know where the project is and how close to the finished product it is.

The solution could be improved by adding more plugins for Adobe (not just Photoshop) and adding a plugin for Discord. Our creative team loves using Discord as the main source for communications. If there was a plugin that would combine the two that would be amazing. Similar to the plugin for Photoshop, we would love to see another plugin where we could see in the threads updates of the projects, if the project is done, and if the project is stuck (and needs some helping hands). If this would be all synchronized it would help our team a lot.

We have been using the service for about one year.

We haven't had any problems with Monday. We are impressed with the stability of this site. We didn't notice any crashes with the app (iOS and Android) so the stability is excellent.

Scaling means being able to create and control customer experiences for any type of customer, any size group of customers, and for any or all portions of a business. Ever since we started using Monday, this solution made us scale much faster. 

Support is excellent.

Positive

We tried using Trello. For our line of business, Monday is the only solution that we need.

For our new members of our team, Monday was and is the easiest solution to pick up and start working on. For users that never met with this solution, it was surprisingly easy for them to pick up and start working on projects.

We implemented this through our in-house creative team.

We are well organised with the solution, which, for us, represents a 25% ROI.

We advise upgrading to a pro user account. The features alone that you get will save you time and money in the long run.

We Googled a lot of other solutions, however, we found out that Monday is the one we need and is easier to pick up for new members.

We would just like to see more plugin support, like a plugin for Discord

Our marketing team uses Monday.com as a project management system. We are currently a two-person team and this solution helps us stay on track and provide updates about various projects. We look forward to expanding the use of Monday.com into other departments. 

When I used Monday at my last job, we had a team of four which meant there were so many moving pieces and projects. Monday helped us silo everything we were working on into one place. Our boss could easily see items needing review and could get a status update pretty easily.

Instead of using flagged emails, a spreadsheet, or a paper calendar as a way to keep track of various projects, I can easily create an item on Monday. Nothing gets lost, and I can add notes and details to each item. 

Subitems really help me stay organized when a project has more than one piece. (Which happens more often than not.) The automation is very helpful in the review process on many projects. Having an email sent to the person requesting the project automatically when the status changes save so much time.

The introduction of subitems has been a game-changer. I love being able to group together different pieces of projects under one item. It keeps me more organized. 

I also love having different automation set up to make our workflow between us and different departments seamless. I have boards for each month so I know what I should be focusing on. 

I also like being able to sort projects based on who owns them or how I've tagged them. I've just recently started looking into the different ways to view a board, and I can't wait to dig in further.

There are so many bells and whistles that I don't feel like I'm using Monday to its full potential. I know that's on me, however, maybe offering more webinars or having users show other users how they use Monday, in full detail with examples would help. Perhaps having industry-related groups that could have a "show and tell" every month would be helpful. I'd love to find someone who has a job similar to mine in the same industry show me how they use Monday. There are so many options and ways to use it effectively. 

I've used Monday.com since late 2018. I liked it so much that I also took it with me to my new job in 2019.

I've never had an issue with stability. It works exactly like I want it to when I want it to.

Monday can be fully customized and used in so many different ways. I can't even imagine the possibilities. 

My other solution was using my Inbox, a paper calendar, and a spreadsheet. Using Monday makes way more sense. 

I thought it was straightforward, however, having all of the options available make it a little overwhelming at first.

It was set up in-house by me.

I'm unsure as to if we've seen an ROI.

Any setup cost or money spent will be well worth it by all of the time you get back into your day.

I did not evaluate other options.

I cannot say enough good things about Monday.com. I'm a customer for life.

The primary use case of Monday.com in our office experience is for event planning, organization, promotion, and execution. It is helpful in the process of identifying what needs to be done, who needs to do it, and when it needs to be done. 

Overall, it is really helpful in the behind-the-scenes processes of event planning. Our environment for event planning is a non-profit educational organization and our events range from 50 to 12,000 people in attendance. We primarily use it for mid-size events, however, it has been helpful in other types, too. 

It has helped us organize details and tasks that need to take place leading up to an event. 

It helpfully can assign tasks to co-workers while also notifying them. There are several sections where they can fill in more information about details. 

In event planning, it is easy to let small things slip through the cracks as you are attempting to execute the big picture of the event, however, details like name cards, reserved signs, table numbers, and smaller gifts can be forgotten in the process. Monday.com is helpful in reminding us who is helping with those small things.

The features that are most valuable to us include creating sections of lists in an event, being able to assign tasks to different people (and having them automatically get notified), assigning different aspects like dates/details to these tasks, and also being able to attach important documents to tasks like schedules, menus, and other event details. 

Monday.com has been helpful to us in multiple ways, however, primarily it has been great in the ability to think through details and assign them to different coworkers. 

Monday.com can be improved by becoming even more simplistic in settings/layout. 

I have had multiple co-workers tell me about their confusion at first glance of the website. However, they typically get used to it. 

I would recommend creating an even simpler layout of the main screen as well as of the settings. I have had difficulty trying to figure out how to adjust the settings for various items, including setting up notifications. 

Overall, I think Monday.com is user-friendly, however, improvements can be made.

I've used the solution for about two years.

We tried using Slack, however, it was not very user-friendly because I have had many co-workers tell me they could not understand how to use it. Comparatively, Monday.com was easier to learn to use on a daily basis. 

It is a little pricey, yet worth it if you have the extra revenue stream.

We have not yet evaluated other options.

I work at an architecture firm with 12 employees, two offices, and one fully remote employee. We often have 20+ projects going at any given moment, of varying scales. 

We utilize Monday for project management, project schedules and tracking, and office production scheduling. We use it for a bird's eye view of projects as well as more detailed down to individual tasks per project, depending on the project. We also create a production schedule each week using Monday to assign project tasks to each employee. 

It has allowed us to keep track of everyone's tasks and organize which personnel is working on what and for when, as well as track deadlines and tasks more efficiently. 

We are able to compare project timelines and see where due dates and deadlines may overlap so that we can properly space out project schedules and properly staff the right people on the right projects at the right time. 

It also allows project managers to keep track of the tasks needed to be completed on any given project and assign those tasks to any given employee. 

The features our company has found most valuable are the timelines, the calendars, and the Gantt Charts. 

Within our company's workspace, we use these features to create production schedules, project schedules, allow employees to make production requests, and make task lists and track their progress. We even use these for general office concerns, lists, and organizing events. 

The ability to assign members to tasks and then have them update the status on them and even ask related questions under the task has been very helpful. The company has absolutely benefitted from this tool as a project management tool and is great for remote work as well. 

As a new hire, it was a bit complex for me to learn and understand how to use Monday. Part of that may be due to the complexities in which my company uses it, and part of that may be due to Monday. The user interface was a bit daunting at first. Although it makes sense to me now, it was hard to follow in the beginning. Now, I enjoy using it and find it very beneficial. 

In the next release, including a chat feature would be incredibly beneficial. We can comment back and forth under certain topics, however, being able to chat/instant message individually, per project, and company-wide would be helpful. 

I've used the solution for approximately one year.

We are unsure of the stability as management has more knowledge in this department.

I have only been at the company a year. I am not sure what was used before. 

I'm unsure how the setup went. Management has more knowledge in this department. However, setting up new boards and spaces is a bit complex even for me. 

The setup is handled in-house.

I'm unsure of the ROI as management has more knowledge in this department. 

I do not have much knowledge regarding pricing/setup/licensing as my company's management takes care of that, however, I imagine setting it up to be perfectly tailored to our company took some time. 

I often find Monday compared to Slack the most, although I have not used Slack before. 

I use the product for project and task management and communications between different departments. It's great for design requests and updates on deliverables. 

We use the software at the marketing agency, where having different clients sure gets overwhelming at some points. How we’ve designed our boards, makes it easier to keep track of all the clients and the progress status of their services as well as review the weekly KPI analytical reporting for each client. 

The platform is also pretty easy and straight forward to use. 

It has helped us be super creative with how we divide our boards between departments. 

Now we have one main workspace for launching clients, one for waiting, one for recurring, and one for internal. 

Under the internal we have it sectioned per department, per client and per service signed up. We also have sections for analytics reporting so that we have all our info in one place. Each client gets a board with all their needed information and links. 

This has definitely made it easier for everyone on the team to be updated.

The templates they provide are super helpful to make you start off right the way. The automation available is also a great way to take things off of your hands by automating the process behind it. The ability to track the timelines of every single project and see all the comments and updates makes it easier for upper management to easily review work and keep track of the progress we’ve come through. 

We actually base all our internal team meetings on Monday, where we start going through each workspace and client boards. 

Often we receive technical difficulties on the platform and the entire website will be down. We’ve noticed this happens more often recently which interrupts our internal process as we work on the platform on a daily basis. 

It would be great if the platform has a Kanban look and board to track all projects and tasks from backlog, to to-do, to in progress, in review, approved, and all the steps necessary so all requests are going through all steps to ensure seamless operations between all departments.

I've used the solution for over four years now.

The stability looks promising.

The platform needs to be more US-focused with local offices and local talent. 

We've never gotten into Monday support.

Positive

We used Asana and Jira. Monday has better aesthetics.

The setup is pretty simple and easy to get the hang of.

We handled the initial setup in-house.

We've seen an ROI of at least 5X.

The enterprise plan can be a bit cheaper.

We evaluated Asana and Jira.

We use Monday to help manage our software development projects. Its flexible boards also allow us to easily record a variety of business data. 

Monday's workspace functionality allows us to group boards by relevance. When we have a client for whom we do a lot of projects we can have a workspace dedicated to them. This also allows us to share certain boards with clients where necessary. That way they can see progress and contribute by providing information for marking tasks as complete. 

We also have some administration boards which contain sensitive business data that can be made private.

Since Monday is so flexible, it allows us to maintain projects in our own way. It doesn't force us to use a particular structure or make it difficult to add information which we find useful.

Having the ability to build what is essentially a more feature-rich spreadsheet and then pull reports from that is excellent from a reporting perspective. Using statuses allows you to enforce what information a user can enter and is colour-coded without faffing with conditional formatting. It is also possible to create formula columns and hide columns if you want to do more complex operations.

Being able to extend boards to include dashboards is very useful. We can have a board summarising an area of our business and see at a glance the status of everything going on there. Being able to build these into graphs and formulae provides good insights into progress (or lack thereof).

We have a large board which provides an overview of our business. The dashboards we have created then give us an instant oversight as to what is happening and what potentially might happen. As you can add multiple dashboards to the same board you can filter them to summarise the data from a variety of standpoints.

There are infrequent periods of downtime which can have an impact on our usage. Since we rely very heavily on Monday, when it goes down we really feel it. These happen a little too often for our liking, however, to say they happen all the time would be an exaggeration.

There are some small usability issues which can be an inconvenience. Changing deadlines often causes the date to jump or change unexpectedly. The application tries to be live so that your colleagues changes happen in real-time. This sometimes causes problems though and it gets confused, showing you old data which you've already updated yourself.

I've used the solution for around two years.

We have previously used Basecamp and ActiveCollab. Both of those are excellent products, however, Monday has more flexibility when it comes to the data we are using.

The cost is fairly high yet not unreasonable. It can take some time to set up your boards. That said, the time invested is worth it. You can also duplicate an existing board or create templates making the task near enough instant the next time you have to do it.

We looked at more general project management solutions like Trello and Jira. However, those would not suit our requirements.

Explore the range of different columns, automation, and apps available within Monday when you first start using it. It seems simple at first yet there is a lot of depth available to suit almost any of your needs.

I work in a fast-paced humanitarian space with a core focus on project and partner management. 

The organization has a need for a platform that quickly processes information and shares updates on tasks and projects across a small size team (less than 30 people). 

Monday.com has been most helpful for our task management and documentation of processes and achievements. By listing weekly tasks under specific project boards, these can be updated as progressed or completed, and linked to other boards and members of the team to monitor progress.

Monday.com has enabled my organization to get on top of both individual and collaborative project management-related duties. For example, I am able to effectively schedule key work plan milestones and provide updates for my managers/directors to view and comment on. Team members linked to specific tasks will also receive notifications when I update the status or add comments to a task.

We also use tools for shared task implementation so that team members can use the platform in the ideation phase to brainstorm or share updates on progress for development of a task. Tasks can be updated with short reports or links to reports on external platforms. We also document the submission dates or completion of key milestones, and this can be easily viewed using colour coding or changing to Kanban view.

One of the most valuable features is templates, and customizing templates or creating our own to match our flow. This has meant that we can have a standard way of documenting across the team and supports with an easy way of finding information. 

I enjoy being able to switch between different views of a board, such as Gantt or Kanban, as this provides alternative ways of viewing tasks and managing workload. This also supports prioritization. I can easily see which tasks are outstanding, which are stuck, and which have been completed.

There are so many features and possibilities that I am not yet aware of or adept at using, which may be limiting my experience. To learn these, I need to spend more time exploring the site and tutorials on offer, however, time is often not a luxury I have. I have resorted to using the tool at the most simple level to list tasks and mark progress as I go. Therefore, I would say that the key limitation I face is that I don't find the tool to be fully intuitive as more time is required for me to learn how to use it optimally.

I've used the solution for almost one year.

There have been no issues with stability - the tool has proven to be solid, bug free and there hasn't been issues with loss of inputs as everything entered is automatically saved.

Monday.com has real potential to continue advancing and being a leader among the numerous tools available today. 

We have not needed to reach out to live customer support.

Positive

Previously, we used shared spreadsheets and documents that would be uploaded to a server and then link shared via email. Monday.com provides a much more efficient process for sharing project updates.

I found it intuitive at a basic level to get started, however, once I wanted to link boards or increase functionality I realized I would need to seek support and/or watch tutorials to get the most out of it.

We implemented the solution with our in-house team.

I'm unsure if we have had any ROI.

The cost of the solution is reasonable.

No, we did not evaluate other options. 

I'd advise others to consider whether it will be useful for your whole team. It is more beneficial when everyone can use it and access the shared boards to promote better monitoring, cross-learning, and teamwork.