ManageEngine Patch Manager Plus vs Quest KACE Systems Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ManageEngine Patch Manager ...
Ranking in Patch Management
7th
Average Rating
8.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Quest KACE Systems Management
Ranking in Patch Management
6th
Average Rating
8.8
Number of Reviews
38
Ranking in other categories
Configuration Management (9th), Endpoint Compliance (5th)
 

Mindshare comparison

As of June 2024, in the Patch Management category, the mindshare of ManageEngine Patch Manager Plus is 8.2%, up from 7.9% compared to the previous year. The mindshare of Quest KACE Systems Management is 9.7%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
Unique Categories:
No other categories found
Configuration Management
4.6%
Endpoint Compliance
7.4%
 

Featured Reviews

Sereyreach Dy - PeerSpot reviewer
Aug 31, 2023
A tool for vulnerability patching and easy management of patches with a great technical support team
Products like Tenable or CrowdStrike offer a good and less complicated user interface. The user interface of ManageEngine Patch Manager Plus needs to be made more user-friendly, simplified, and less complicated. For additional features in the solution, I would want the solution to provide me with a detailed view of each patch. If the solution could copy that information and show it on the console, instead of having to click on the plugin ID or the plugin name to redirect you to the patch and all its related information, the need to be redirected to another website to read all the information can be eliminated, and it would be great.
WM
Aug 11, 2022
Great Powershell support and managed installations with excellent reliability
We primarily use our KACE system for imaging, deploying software, and deploying fixes to Windows computer labs.  We don't use the active directory in our environment, so pushing out changes to local group policy is something we use our SMA for often.  Additionally, managing over 1000 Windows…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"ManageEngine Patch Manager Plus is lightweight and has a remote push feature that helps me manage several main sites and subsites."
"You can create remote sessions for client systems."
"The most valuable feature of this solution is centralized management."
"The tool's most valuable feature is performance."
"The most valuable features are patch management and mobile device management."
"It is a highly stable solution."
"The fetch repository is a good feature."
"ManageEngine Patch Manager Plus covers almost all my end devices, and I can easily look over my device's hardware status."
"The ability to build scripts right on the deployment center itself, as well as building groups that take those scripts/task chains has been absolutely invaluable and one of the most important parts of my whole environment."
"The big pros of Quest KACE Systems Management are its simple interface, and simple, direct management. It's very easy to maintain and manage the device, and it's easy to get it up and running. You can have it up and running in an hour..."
"It is excellent in terms of updating and configuring everything the way we need. For anything more complex, we do professional service engagements, and they're exceptional. For anything less complex, we just need to ask questions. Their support division is extremely good too."
"The information available via KACE is up to date, critical to our normal operations, and has become the go-to tool of our IT teams for extended support."
"Patching is definitely the most valuable feature. It gives us good, centralized software, which comes in very handy since we are doing 400 servers at a time. It enables us to manage all the servers, and to deal with the application team regarding reboots and scheduling."
"Using this solution saves us lots of time, especially when it comes to performing updates."
"The solution provides us a single pane of glass with everything that we need for endpoint management of all devices. It definitely has made our endpoint management process much easier."
"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."
 

Cons

"They should add better features for managing hardware."
"The solution should have a customer label where we can label those servers or include those servers for specific customers."
"The cloud version should have option to add all the endpoints using the agent. Not only for Windows, but also the Linux version. There are some versions which are not compatible with SaaS Manager. So some customers do not want to use the latest version of Linux latest version of CentOS. Actually, CentOS is not available. But some are using and patch manager is compatible for some versions only, not older older versions. So there are some pros and cons that are referred to patch management."
"I find the user interface a little bit intimidating and not very appealing."
"The agent can be a bit more intelligent."
"There are limitations to this solution when we are working with iOS, Apple laptops or desktops such as the Mac and iMac."
"The tool's support needs improvement."
"ManageEngine Patch Manager Plus needs to improve speed."
"The customization of the interface needs improvement for things like end user tickets. While the functionality is good, some of that UI stuff does need improvement."
"The only pain point I have is with their salespeople. They call too often. They're too aggressive in trying to upsell. We know what we need, and we know if we want to expand. I don't mind quarterly calls from them, but sometimes, it is weekly. They need to get their sales team under control. The main goal of their support people and professional services is to make sure they deliver the service, and they deliver it well, whereas their salespeople are so interested in making a sale that they're wasting my time."
"It could be designed a little bit more intuitively in terms of administration."
"We'd love to see support for larger dependencies in the scripting feature."
"My biggest complaint is that almost every time they send out a new version, it fixes something and breaks another. Something that wasn't working in the last version now works, but something else stops; or they'll remove some dashboard that I really found to be nice and replace it with something totally different that I could care less about."
"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."
"The GUI needs some work. I love all that it can do, however, it can be just be so cluttered at times."
"There may be a good reason why some things are not easily able to be done, yet it needs work to compete with some of the other ticketing systems out there now."
 

Pricing and Cost Advice

"Patch Manager is cost-effective."
"I rate the price of the product a five on a scale of one to ten, where one is cheap, and ten is expensive."
"Its price needs improvement."
"The price of this product is reasonable."
"I rate the product price a three on a scale of one to ten, where one is low price and ten is high price."
"ManageEngine Patch Manager Plus is a little bit cheaper."
"The pricing for ManageEngine Patch Manager Plus is on the moderate side."
"Our licensing fees are on a yearly basis, and the charge for support is extra."
"We pay annually for technical support."
"The pricing is fair."
"The pricing is great. It's billed annually and it's very reasonable."
"The cost of KACE has been relatively low compared to other systems. Even if those systems have the same cost, they do not do as much of the third-party patching that KACE natively does."
"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."
"We buy consulting fees from Software Factory, then we pay extra for it."
"Its pricing model is good for what it offers. Nobody here gives me a hard time about renewing the contract every year. It might be a little cost prohibitive for a smaller company who has to stand up a virtual environment as well as have virtual environment licensing and the hardware. If you have a smaller environment, it might be cost prohibitive. If you only have a couple of hundred computers, you might be more willing to do those manually. In our environment, the cost savings of having KACE far outweigh the licensing costs. We are okay with its pricing model."
"The pricing and licensing are absolutely fair."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Financial Services Firm
10%
Government
7%
Manufacturing Company
6%
Computer Software Company
14%
University
11%
Government
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with ManageEngine Patch Manager Plus?
The cloud version should have the option to add all the endpoints using the agent. Not only for Windows but also the Linux version. There are some versions that are not compatible with SaaS Manager...
What do you like most about Quest KACE Systems Management?
KACE automatically tracks this information and saves it for me, allowing me to call it up on the dashboard. For example, if I need to find Juliano's computer in the system, I don't need to search t...
What is your experience regarding pricing and costs for Quest KACE Systems Management?
It is expensive in Brazil. Generally, it's considered expensive, especially compared to solutions like Spiceworks.
 

Also Known As

No data available
Dell KACE Systems Management
 

Overview

 

Sample Customers

IKEA Honda UNICEF The University of Georgia Evander
Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Find out what your peers are saying about ManageEngine Patch Manager Plus vs. Quest KACE Systems Management and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.