LogMeIn Rescue vs Microsoft Intune comparison

GoTo and Microsoft are both solutions in the Remote Access category. GoTo is ranked #13 with an average rating of 9.0, while Microsoft is ranked #1 with an average rating of 8.3. GoTo holds a 1.9% mindshare in VUS, compared to Microsoft’s 9.9% mindshare. Additionally, 100% of GoTo users are willing to recommend the solution, compared to 94% of Microsoft users who would recommend it.

LogMeIn Rescue

Read 20 LogMeIn Rescue reviews

1,450 Views
1,349 Comparison Views

100% willing to recommend

Microsoft Intune

Read 277 Microsoft Intune reviews

39,922 Views
5,190 Comparison Views

94% willing to recommend

LogMeIn Rescue

Microsoft Intune

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 6, 2025

Microsoft Intune and LogMeIn Rescue compete in the management and support space. Microsoft Intune has an upper hand in integration and security management, while LogMeIn Rescue shines in remote support efficiency.

Features: Microsoft Intune offers robust endpoint management, versatile application management, and advanced security measures with seamless integration with other Microsoft services. LogMeIn Rescue focuses on remote support, providing efficient troubleshooting and error resolution tools, smooth remote sessions, and customer interaction capabilities.

Room for Improvement: Microsoft Intune can improve configuration for non-Microsoft systems, simplify initial setup, and enhance support for diverse devices. LogMeIn Rescue could benefit from more competitive pricing, enhanced integration with third-party services, and expanded multi-platform support.

Ease of Deployment and Customer Service: Microsoft Intune benefits from smoother deployment within Microsoft environments but faces complexity outside them. LogMeIn Rescue provides an intuitive deployment process, robust support across platforms, and strong customer assistance.

Pricing and ROI: Microsoft Intune is valued for cost-effectiveness, especially for organizations using Microsoft services, ensuring a favorable ROI. LogMeIn Rescue, while pricier, justifies its cost with sophisticated remote support, resulting in operational efficiencies.

To learn more, read our detailed LogMeIn Rescue vs. Microsoft Intune Report (Updated: June 2025).

Buyer's Guide

LogMeIn Rescue vs. Microsoft Intune

June 2025

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Helped 860,825 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LogMeIn Rescue

Ranking in Remote Access

13th

Average Rating

9.0

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Microsoft Intune

Ranking in Remote Access

1st

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

277

Ranking in other categories

Configuration Management (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)

Mindshare comparison

As of July 2025, in the Remote Access category, the mindshare of LogMeIn Rescue is 1.9%, down from 2.4% compared to the previous year. The mindshare of Microsoft Intune is 9.9%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Aditya Chhibber

Regional Partner Manager - India at To be determined Company

Easy setup and effective support

I am with the company that sells LogMeIn Rescue. So, we engage with end customers, enterprise customers, manufacturing customers, BFSI customers, and healthcare customers. We try to find their use cases and provision our solution accordingly. For instance, if someone is in manufacturing and wants…

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AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Being able to reboot computers into safe mode, when needed. That has come in handy in regards to IT troubleshooting."

"Being able to transfer files quickly and easily via the remote file manager."

"They've thought of everything in terms of features. It's got all the little drill-down details and capabilities to apply patches and other stuff like that. I don't use everything they offer but you can go wherever you want to take this tool. It's been around for a really long time. We try as much as possible to train our staff to take care of their own systems and train our customer staff to take care of their own systems. There's a little laser pointer feature that you can pull up on the screen and say, "No, over here, click on this." That's very educational. It's a simple thing but when you're trying to get people to take responsibility and learn to take care of their own infrastructure, being able to just point at something while you're viewing their screen, as well as, take over their screen, is very valuable."

"It works with different operating systems, I can connect to a PC or Mac."

"It is very stable. It adjusts to bandwidth very well."

"It has a feature that, when you take over the machine, you can get into the system administrator level. We’re able to tweak things on the machine as if we’re sitting there."

"The ability see iOS devices helps us out a lot because the majority of our users are iOS device users."

"The initial setup is easy. If you want the desktop program, you just download and install it."

More LogMeIn Rescue pros

"Conditional access helps me control uncontrolled access."

"Intune makes our organization more secure and flexible."

"The cloud base is perfect for me."

"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."

"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."

"Autopilot is a feature I really like."

"EAM is a godsend."

"It works pretty well for us."

More Microsoft Intune pros

Cons

"Secondly, the product needs improvement on mobile interfaces because on mobile devices it doesn't perform very well. On computers, it is good, with desktops, laptops, it is good. Sometimes iPad is good, but going with other devices, like Android or Windows on smart phones, it's always a problem."

"Their ability to support mobile has been really problematic. I've seen other products that have done a better job in supporting mobile products. LogMeIn has just never been able to come up to par there, and that would be a detractor. They've been talking about supporting mobile for 10-plus years, and I really haven't seen any improvement on that."

"The billing team was poor when fixing their billing mistake and customer service was missing in action."

"The interface is not user-friendly. It looks a little outdated. I think the options are there. I think just the layout needs improvement."

"I do wish there was an application to manage all of the admin properties of the subscription, rather than having to use the web portal."

"The app itself requires so many different updates and it requires us to rebuild it every time, and that's been a bit of a problem, over the last five years, in keeping it up to date for our clients."

"Nothing's perfect but I think it's really a great tool just the way it is. The suggestion that I made to them at their user advisory board is that they combine the two products, Rescue and Central, into one because you really should have both. A bunch of the other people in that meeting very much liked that."

"They need to improve their technical support."

More LogMeIn Rescue cons

"The security aspect could be more effective."

"One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system."

"The user interface should be more user-friendly, as it can sometimes be challenging to navigate. Microsoft often relocates features, making it difficult to consistently find what I need."

"There are a lot of small use cases where we realized that some technical solution was missing in Microsoft in comparison to other products. For example, it lacks something similar to sensing or location-based rules and configurations."

"I have not been satisfied with it, and I am planning to change it soon. There are a lot of updates coming from Microsoft that suddenly affect our security policies."

"Intune endpoint analytics can be challenging."

"We face multiple scenarios where IT decision-makers request specific policy implementations, however, due to product limitations, we cannot fulfill these requests."

"The reporting part needs improvement, and it would be beneficial if it could integrate with third-party tools instead of just Power BI."

More Microsoft Intune cons

Pricing and Cost Advice

"The only downside is pricing. I think each technician license is somewhere around $100 or $120 a month now. So if you have a lot of technicians, it can get expensive, for a small business."

"The rescue model is licensed by user."

"Look at the different plans they have. Do not pay for a plan you do not need."

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten."

"The cost of LogMeIn is high... I went with another product that was going to give me savings of 50%. One technician tested it, he gave us the thumbs up. Then once we moved all my technicians to it, but it didn’t work... Trying to move from LogMeIn hindered our performance and productivity and it was not worth the savings."

"The pricing is worth the value."

"I did look into a couple of other products, TeamViewer in particular, at one point. The price point of Rescue, compared to some of the other things that are in the marketplace right now, is high. But it's what I would call the "Cadillac" of the industry."

"It's definitely worth the value."

More LogMeIn Rescue pricing and cost advice

"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."

"It's affordable for the protection it gives. There are no additional costs."

"If you ask the accountant or the finance department, they'll tell you that it is way too expensive, but when I look at the cost and compare it with the value you actually get, it's more than fair."

"Its price is fair. It's a normal price. It isn't too expensive or too cheap."

"This cost is approximately $30 USD per user per month."

"The overall pricing of Microsoft Intune is good for companies that have big IT budgets, 3,000 or more users and devices."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"We have a limited budget for security investments, so Microsoft should consider reducing pricing in our region. This would make investment more viable, especially since larger businesses in other countries can afford it easily."

More Microsoft Intune pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

17%

Computer Software Company

11%

Financial Services Firm

Real Estate/Law Firm

Computer Software Company

13%

Financial Services Firm

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about LogMeIn Rescue?

LogMeIn is a remote tool that I use for remote solutions.

See all answers

What is your experience regarding pricing and costs for LogMeIn Rescue?

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.

See all answers

What needs improvement with LogMeIn Rescue?

The solution’s pricing could be improved.

See all answers

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of the things I like about it: Pros: Protected productivity: Intune gives you th...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also access to both Microsoft’s user community as well as around-the-clock customer s...

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Comparisons

GoTo Resolve vs LogMeIn Rescue

Compared 23% of the time

TeamViewer vs LogMeIn Rescue

Compared 20% of the time

LogMeIn Pro vs LogMeIn Rescue

Compared 13% of the time

VNC Connect vs LogMeIn Rescue

Compared 8% of the time

Microsoft Remote Desktop Services vs LogMeIn Rescue

Compared 6% of the time

More LogMeIn Rescue Competitors

Jamf Pro vs Microsoft Intune

Compared 11% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 7% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Defender for Endpoint vs Microsoft Intune

Compared 5% of the time

More Microsoft Intune Competitors

Product Reports

Buyer's Guide

LogMeIn Rescue

June 2025

Download LogMeIn Rescue product report

Buyer's Guide

Microsoft Intune

June 2025

Download Microsoft Intune product report

Also Known As

No data available

Intune, MS Intune, Microsoft Endpoint Manager

Overview

LogMeIn Rescue delivers unparalleled remote IT support technology that allows enterprises to better manage mobile remote support and remote desktop support helping users across PC, Mac, iOS, Android support and more. Features include remote computer access, mobile app support, and the exciting Rescue Lens interactive video support feature that allows support technicians to see exactly what the end user can see. LogMeIn Rescue is truly on the cutting edge of the remote technical support industry.

Free Trial

GoTo

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Sample Customers

Lenovo, HTC, 3M, Accenture, IBM, HP, General Electric, Make-A-Wish, Vodafone, Zero Motorcycles, Arise, Fuji Xerox, Endsleigh Insurance, Fordham University, Hologic, Meineke, Motorola, Toyota, and more.

Mitchells and Buzzers, Callaway

Buyer's Guide

LogMeIn Rescue vs. Microsoft Intune

June 2025

Free Report: LogMeIn Rescue vs. Microsoft Intune

Find out what your peers are saying about LogMeIn Rescue vs. Microsoft Intune and other solutions. Updated: June 2025.

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