JIRA Portfolio vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

JIRA Portfolio
Ranking in Enterprise Agile Planning Tools
4th
Average Rating
8.2
Number of Reviews
55
Ranking in other categories
No ranking in other categories
ServiceNow Strategic Portfo...
Ranking in Enterprise Agile Planning Tools
5th
Average Rating
8.0
Number of Reviews
27
Ranking in other categories
Project Portfolio Management (3rd)
 

Mindshare comparison

As of June 2024, in the Enterprise Agile Planning Tools category, the mindshare of JIRA Portfolio is 1.1%, down from 2.1% compared to the previous year. The mindshare of ServiceNow Strategic Portfolio Management is 3.0%, down from 7.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Agile Planning Tools
Unique Categories:
No other categories found
Project Portfolio Management
16.0%
 

Featured Reviews

ES
Apr 28, 2023
Along with its high scalability and ease of setup, the solution tracks issues efficiently
I just use JIRA Portfolio, which is available on the server When I develop software, there are many things and we need to check the status. Then, I use JIRA Portfolio in all areas, such as JIRA's use for tracking software issues from QAT. When we needed to check the plan of our project and manage…
MohammedHashim - PeerSpot reviewer
Aug 16, 2022
Great innovation and helpful for portfolio management but needs more finance management capabilities
A major improvement we would like to see is definitely around agile management. They have improved over the last many years, in all fairness, yet there are many things they can do from an agile and scrum management perspective. What is challenging for us is managing the finance. We still depend upon our classic Oracle NetSuite for many of these financial planning and organizing. While many features exist in ServiceNow, it is not far along with what we have in the Oracle world. Predominantly, we have to manually write the scripts and all the custom rules for much of the whole financial annual planning and monthly planning. It's not out-of-the-box. There's a lot of customization, so I'll have to buy an expensive product like ServiceNow and then have a tech deck for it. I'll have to keep a big developer team on staff to build these things out. One of the things they should definitely change is the number of out-of-the-box options. The native feature that comes with this financial planning is something that needs to change. For example, if I have to see some of these permutations and combinations, like how I see them on a spreadsheet, I should be able to import them. Everybody doesn't log into the portal. I need to figure out: how can I do it manually, upload it, and then have the XLSM take these macros and run? That is the one automation I would definitely like to see. The finance teams, they're well-versed in using Excel. I cannot go and insist to them that they should start using my folders. I would love to see some compatibility where we could have something like a spreadsheet in Excel and then put it onto ServiceNow and have it reflected.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Its stability is very reliable."
"The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work."
"Has good analysis integration capabilities."
"We have found the solution to be stable."
"The solution is stable and reliable."
"Portfolio helps us increase the visibility of projects' status and management with remote workers who make up most of the company."
"The feature that we like the most is that JIRA enables modules. Atlassian provides a lot of products around JIRA, such as compliance for the documentation, BitBucket for the Git version. We are new to these products developed by Atlassian, but they can integrate very easily. Generally, when an editor is developing a solution, they think about integrating with JIRA. When we are looking for any other solution, they plan to easily integrate with JIRA."
"The solution helps you organize projects"
"The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance."
"The PPM module is an excellent service."
"The solution is scalable."
"The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"The resource manager is useful."
 

Cons

"The query features should improve in JIRA Portfolio. For example, if I would have to create my own queries for looking into something such as what business features we have released last month, or the last three months, I don't know if I can do it. The solution requires a certain level of expertise."
"Another thing could be to have an easy way to manage the Portfolio and have more ways to share and to show graphics and reports"
"Their interface is a little unique and I think that's partly because the core of the product has morphed into several sub-products, but the underlying architecture has stayed the same on all of them in that it was originally a help desk ticketing system. It's a very tech-focused product and that's fair given its origins, but if they really want to expand their community of users, then they're going to have to move beyond that a little bit and polish it up."
"In the next release, Portfolio should include more metrics and develop their portfolio planning."
"The product could do with more flexible reporting."
"Converting a task into an epic is very troublesome."
"n the next version I would like to see better reporting and safer plugins, as well as easier scalability."
"The HR aspect of the solution could be improved."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The product comes with little options out of the box."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
"The configurations are fine, but the user interface could be improved."
"The user interface could be more modern."
"The solution needs a few things in terms of resource management."
"The price is too high."
 

Pricing and Cost Advice

"Portfolio is very expensive, costing on average $2000-3000 per user per month."
"The price could be improved."
"I use the free version for personal use."
"We have a license to use JIRA Portfolio, we are not using the free version."
"This solution has a comparable pricing in comparison to other similar products on the market."
"The product is really not very expensive."
"The pricing continues to get higher."
"Given the solution’s significant functionality, benefits, and value, you get more than you pay for."
"The licensing is based on metrics and is tailored to customer's needs."
"I rate the price of ServiceNow Strategic Portfolio Management a seven out of ten."
"The cost of the solution should not be more than $50,000 annually."
"It is a little expensive. We are in Brazil, and for us, it is a little expensive."
"The solution is expensive."
"We have a team of about 6,500 employees across the globe. So, the amount of money I'm going to save by putting the money on the table for the implementation and licenses is very high."
"They sell some things in bundles, and it could be handier that some of those things could be sold in another way, like purity models and other packages. Another thing that I'm struggling with is the pricing of ServiceNow's FYE experience, which includes the tools that are positioned for supporting HR."
"It's more suitable for larger companies as the licensing cost is relatively high. Not everyone can afford this tool."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Computer Software Company
15%
Manufacturing Company
10%
Insurance Company
6%
Financial Services Firm
16%
Manufacturing Company
12%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JIRA Portfolio?
The solution's tracking capabilities helped ensure we had full visibility into planned work and scheduled work.
What is your experience regarding pricing and costs for JIRA Portfolio?
I do not believe that the product provides value for money since I feel that it is quite expensive. I don't have a clear view of the cost associated with the licensing part of the tool. The product...
What needs improvement with JIRA Portfolio?
From an improvement perspective, I would like to see the product of more integration capabilities with different platforms. The APIs work, but what my company noticed is that Atlassian offers exten...
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
The solution is expensive. In addition to the standard license cost, we may require specific applications, especially from an orchestration standpoint or additional plugins. Some of these plugins a...
What needs improvement with ServiceNow Strategic Portfolio Management?
ServiceNow Strategic Portfolio Management must improve its interface, which is not very interactive or user-friendly compared to other tools like Zendesk. The real-time reporting feature doesn't he...
 

Also Known As

Portfolio for JIRA
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Rosetta Stone, Sprint, UBS, Workday, Expedia, J.P. Morgan
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about JIRA Portfolio vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.