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Icinga vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Icinga
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
6.1
Number of Reviews
17
Ranking in other categories
Network Monitoring Software (17th), Server Monitoring (12th), Cloud Monitoring Software (18th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), AIOps (2nd)
 

Mindshare comparison

As of July 2025, in the IT Infrastructure Monitoring category, the mindshare of Icinga is 4.0%, up from 2.5% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.2%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Harrison Bulley - PeerSpot reviewer
A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification
I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.
PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Macros and the ability to connect it to Google Maps are valuable features."
"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."
"The value of Icinga is that it has hundreds of plugins, so it's really easy to monitor pretty much anything."
"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."
"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."
"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."
"Icinga does the job and is fairly stable."
"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."
"I am impressed with the tool's ability to track information in an easy way."
"It is a very stable solution."
"The solution is easy to use and has great orchestration and automation capabilities."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"It is flexible. You can tune it, more or less, as you want."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
 

Cons

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."
"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."
"One of the areas that are frustrating is remote monitoring for more than one machine."
"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."
"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."
"The user interface should be improved."
"We have found some problems with Nagios, and support isn't very responsive."
"The tool currently fails to provide notifications to users."
"The solution's subscription model could be improved."
"There is room for improvement in the stability of ServiceNow."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."
"Lacks the ability to do its own monitoring."
"The setup and deployment could be simplified, and the pricing could improve."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The pricing is high."
 

Pricing and Cost Advice

"The solution is cheap."
"The product is inexpensive compared to other DBM products."
"The solution is free to use."
"It's an open-source solution."
"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."
"It is cost-effective, and the return on investment can be very interesting because the price is low."
"We're using the free version of Icinga."
"This is an open-source solution with paid support."
"The solution offers yearly licenses and a subscription model for add-on features."
"There are additional costs, you have to pay more for everything."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution is costly compared to the products offered by its competitors."
"The cost of ServiceNow is much higher."
"The price of ServiceNow IT Operations Management is expensive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
11%
Comms Service Provider
11%
Manufacturing Company
8%
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
12%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Icinga?
The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.
What is your experience regarding pricing and costs for Icinga?
It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...
What needs improvement with Icinga?
There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
 

Also Known As

Icinga Cloud Monitoring
ServiceNow ITOM
 

Overview

 

Sample Customers

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Icinga vs. ServiceNow IT Operations Management and other solutions. Updated: June 2025.
861,390 professionals have used our research since 2012.