Everbridge IT Alerting vs OpenText Operations Bridge comparison

Everbridge IT Alerting
Read 23 Everbridge IT Alerting reviews
  • 1,199 Views
  • 719 Comparison Views
100% willing to recommend
OpenText Operations Bridge
Read 44 OpenText Operations Bridge reviews
  • 1,070 Views
  • 494 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Everbridge IT Alerting and OpenText Operations Bridge based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management.

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To learn more, read our detailed IT Alerting and Incident Management Report (Updated: June 2024).
Buyer's Guide
IT Alerting and Incident Management
June 2024
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Helped 787,817 peers since 2012
 

Categories and Ranking

Everbridge IT Alerting
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
IT Alerting and Incident Management (9th)
OpenText Operations Bridge
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
Event Monitoring (8th), IT Operations Analytics (10th), Cloud Monitoring Software (34th)
 

Featured Reviews

CQ
Nov 11, 2019
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.
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DS
Jun 22, 2022
Good log file monitoring, events correlation but is quite expensive
We use this solution primarily to monitor servers, to do some log file monitoring, events correlation, and events duplication as well as dashboarding We have a bunch of critical servers and applications. We are able to monitor using this product to create a dashboard and have automatic alerts to…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"A robust solution with multiple modules that can be leveraged."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."
"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
More Everbridge IT Alerting pros
"It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks."
"We haven't faced any stability issues. There hasn't been any crashes or glitches."
"The Performance Manager provides great insight into our systems' performance."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
"The event correlation is the most valuable aspect of the solution."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
More OpenText Operations Bridge pros
 

Cons

"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"Lacks ability to customize messages."
More Everbridge IT Alerting cons
"It is a very complicated product. It's difficult to manage. Nowadays, products are very easy to manage, deploy, and integrate, but Operations Bridge is very complicated to manage."
"We are waiting for quicker release cycles. Also containerized upgrade, so that you don't have to bring a system entirely down to make a minor upgrade, in fact, or a minor patch."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"The price is quite expensive, and because of this, we may try another solution."
"The pricing could be improved."
"The service takes a very long time to start and it requires a lot of resources."
"Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly."
More OpenText Operations Bridge cons
 

Pricing and Cost Advice

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"It saves us a lot of time."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
More Everbridge IT Alerting pricing and cost advice
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The cost is very high."
"The licensing cost for this solution is approximately $1,000 USD."
"It is competitive."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"Setup costs can be high depending on the partner, but it is worth it."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Government
11%
Healthcare Company
10%
Manufacturing Company
20%
Financial Services Firm
19%
Government
10%
Computer Software Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
See all answers
What is your experience regarding pricing and costs for Everbridge IT Alerting?
It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions.
See all answers
What needs improvement with Everbridge IT Alerting?
I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message. It's not easy t...
See all answers
What do you like most about Micro Focus Operations Bridge?
It is stable.
See all answers
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
See all answers
What needs improvement with Micro Focus Operations Bridge?
I'm not aware of areas that need improvement.
See all answers
 

Comparisons

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PagerDuty Operations Cloud vs Everbridge IT Alerting
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ServiceNow vs Everbridge IT Alerting Logo
ServiceNow vs Everbridge IT Alerting
Compared 19% of the time
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting Logo
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting
Compared 13% of the time
Opsgenie vs Everbridge IT Alerting Logo
Opsgenie vs Everbridge IT Alerting
Compared 12% of the time
xMatters vs Everbridge IT Alerting Logo
xMatters vs Everbridge IT Alerting
Compared 12% of the time
More Everbridge IT Alerting Competitors
SCOM vs OpenText Operations Bridge Logo
SCOM vs OpenText Operations Bridge
Compared 22% of the time
OpsRamp vs OpenText Operations Bridge Logo
OpsRamp vs OpenText Operations Bridge
Compared 22% of the time
BMC Helix Monitor vs OpenText Operations Bridge Logo
BMC Helix Monitor vs OpenText Operations Bridge
Compared 12% of the time
Splunk Enterprise Security vs OpenText Operations Bridge Logo
Splunk Enterprise Security vs OpenText Operations Bridge
Compared 11% of the time
IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge Logo
IDERA SQL Diagnostic Manager for SQL Server vs OpenText Operations Bridge
Compared 9% of the time
More OpenText Operations Bridge Competitors
 

Product Reports

Buyer's Guide
Everbridge IT Alerting
June 2024
Everbridge IT Alerting reportDownload Everbridge IT Alerting product report
Buyer's Guide
OpenText Operations Bridge
June 2024
OpenText Operations Bridge reportDownload OpenText Operations Bridge product report
 

Also Known As

No data available
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Learn More

Everbridge
OpenText
 

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

OpenText Operations Bridge – SaaS is enterprise event and performance management software. With automated discovery, monitoring, and remediation, it fast-tracks your move to full-stack AIOps across multicloud and on- premises environments.
 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
GE Money Bank, Bank AlJazira, Tech Mahindra
Buyer's Guide
IT Alerting and Incident Management
June 2024
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