

LogicMonitor and Devo are both powerful monitoring platforms that cater to different aspects of IT infrastructure management. LogicMonitor has the upper hand in ease of use and customer service, while Devo's advanced features justify its higher cost.
Features: LogicMonitor has comprehensive monitoring capabilities, real-time alerts, and ease of integration. Devo offers advanced data analytics, custom visualizations, and scalability. LogicMonitor provides straightforward functionality, whereas Devo has more robust and sophisticated features.
Room for Improvement: LogicMonitor could enhance its reporting features and expand its device coverage. Devo could simplify its setup process and reduce the learning curve associated with its advanced features. Both products need minor enhancements, with LogicMonitor needing to broaden its core capabilities and Devo focusing on user accessibility.
Ease of Deployment and Customer Service: LogicMonitor is praised for its quick deployment and responsive support team. Devo's deployment can be more complex, but its customer service is commendable. LogicMonitor is favored for faster setup, whereas Devo, once deployed, provides powerful assistance.
Pricing and ROI: LogicMonitor is more budget-friendly with quicker ROI due to its straightforward implementation. Devo demands a higher initial investment, but users requiring its advanced analytics and capabilities find the long-term ROI justified. LogicMonitor suits simpler needs, whereas Devo is preferred for sophisticated monitoring requirements.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
Customer support is on point and very well trained.
Customer support is good, but escalations within customer support are not so good.
The product mostly just works without issues.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
LogicMonitor scales well
It is very stable. I have never seen LogicMonitor itself go down.
Integrations with other sandboxes could be improved to better interpret data using AI and machine learning models.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
LogicMonitor can be improved by having more meetings with customers to find out what they really need.
I experienced no issues with pricing, setup cost, and licensing; it was very transparent, and the licensing model is very clear and easy to understand.
When they see a spike in a line chart for a failed login, which could be a true or false attempt, they can click that spike, and a table widget on the same active board instantly populates with raw logs of data for those specific failed logins.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
LogicMonitor has expanded our view of our systems and has reduced our mean time to resolution, as now engineers that work on specific issues are able to very quickly identify what the cause is.
I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders.
| Product | Market Share (%) |
|---|---|
| LogicMonitor | 4.1% |
| Devo | 0.7% |
| Other | 95.2% |


| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 4 |
| Large Enterprise | 11 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 9 |
Devo is the only cloud-native logging and security analytics platform that releases the full potential of all your data to empower bold, confident action when it matters most. Only the Devo platform delivers the powerful combination of real-time visibility, high-performance analytics, scalability, multitenancy, and low TCO crucial for monitoring and securing business operations as enterprises accelerate their shift to the cloud.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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