ConnectWise Automate vs Zabbix comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
Zabbix
Average Rating
8.2
Number of Reviews
101
Ranking in other categories
Application Performance Monitoring (APM) and Observability (10th), Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 9.5%, down from 12.4% compared to the previous year. The mindshare of Zabbix is 5.4%, up from 2.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Application Performance Monitoring (APM) and Observability
3.4%
Network Monitoring Software
12.5%
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
DC
Jun 20, 2022
Fabulous flexibility - supporting a vast variety of data sources including IoT protocols. Very stable and well supported. Scalable to many thousands of values per second.
I've deployed so many times that the initial setup is straightforward, but I would say that for someone who is totally inexperienced in Linux, it can be a little time consuming. If you understand a little about Linux, then it's no problem. A full system can easily be configured in two hours but it took two days the first time I did it. If you're not a technical person you can still install it but it will likely take some time. As an example, configuring SNMP trapping into Zabbix needs configuration outside of Zabbix itself. This is not complex, but can slow down the process for inexperienced installers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"The database is great. It's a nicely ordered database."
"It allows us to manage all client requests, jobs and invoicing."
"The initial setup is easy and the deployment is quick."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"This product saves us a lot of time and increases our efficiency."
"Maybe they could improve the capability to be multi-tenant."
"Zabbix is an excellent performance monitoring tool."
"We value the auto-host discovery, template import, bulk import/export features. Newer versions also add nice features, such as multi-IP per host."
"The most valuable feature is monitoring."
"The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
"In terms of customization and integration, we have more flexibility. We can automate configurations, define deletion rules, and customize based on the needs. The client interface allows for further configuration, making it quite comprehensive."
"The flexibility of this solution is amazing."
"Zabbix is scalable."
"Templates are good. We download them from the official Zabbix site or the community. If the information we need isn't available, we create custom templates based on client requirements."
 

Cons

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"Scheduling of automation could be improved and made more simple."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"Technical support was helpful."
"Documentation terminology could be improved."
"The user interface could be better."
"There are a lot of areas for improvement, specifically in the dashboards and reports functionalities."
"The solution needs to add remote features."
"The dashboard and the graph section could be a little bit more professional."
"Its UI should be improved. They did some improvements in version 5, but it could benefit from some more work. Its integrations should also be improved. They've been active for one year, and they seem to have noticed that. It has new integrations, but it could benefit from more integrations. As far as I know, there is no model to push statistics, metrics, or events towards Zabbix. This type of API isn't yet there, whereas some other tools provide an API for this."
"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."
"The networking monitor is not too easy to work with."
 

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"There is no license but we need to pay for support."
"It’s free of cost."
"The tool's licensing costs are yearly."
"I was using the free, Community Edition."
"The product is an open source and free solution."
"If you have 20,000 hosts, the support costs around €95,000 for a year."
"It is freeware. We still use the free version of Zabbix."
"We are using the free, open-source version."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Educational Organization
35%
Computer Software Company
12%
Financial Services Firm
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What is your experience regarding pricing and costs for Zabbix?
Zabbix's licensing and pricing are good for our needs.
What needs improvement with Zabbix?
To improve Zabbix, adding more features to support the monitoring of modern workloads like containers would be beneficial. Many environments are shifting away from traditional setups to remote and ...
 

Comparisons

 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
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