ConnectWise Automate vs Zabbix comparison

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It's definitely improved the help-desk servicing, et cetera."

"It is very scalable."

"This product saves us a lot of time and increases our efficiency."

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It allows us to manage all client requests, jobs and invoicing."

"The most value we get from this solution is that everything is on a patch cycle."

"The database is great. It's a nicely ordered database."

"The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."

"Health and communication links availability."

"Our customers also like that they don't have to use multiple modules. Micro Focus and major vendors typically require you to buy several modules and plugins. Our customers do not like that. We offer them a single product for all their monitoring needs."

"It has improved our server performance monitoring overall. We know right away when there are problems. It has built-in statistics, so we can go back and see if there's spiking. We can check what's happening every day around the same time and check the configuration to see if there's something that's running and needs to be fixed."

"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."

"Setup was straightforward. Initial deployment took two or three months."

"Simple network monitoring that is easy to install and manage."

"The most valuable features of Zabbix are flexibility and a single interface for different types of monitoring."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"Scheduling of automation could be improved and made more simple."

"Their support needs to be better."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"Technical support was helpful."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"The fixed client for Automate is slow. The web client is not very intuitive."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."

"In terms of user-friendliness, large maps could be more interactive. We should be able to click on some areas and move some objects. It would make it simpler to see things while analyzing some dedicated parameters."

"We had some scalability issues with a large number of nodes."

"I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

"It should be easy to modify the front end."

"Look and feel."

"There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."

"The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"The solution is free. However, many open-sourced tools start out free but eventually start charging."

"My manager is very happy because it doesn't cost anything."

"This is an open-source solution that can be used free of charge."

"Zabbix is open-source so if one wishes to implement it in-house, they must have qualified professionals to set up and optimize databases, Linux/Unix OS, PHP, Apache, and depending on what is monitored, a full-stack network and systems administrator may be needed."

"It is free, which allows us to reduce costs."

"It is freeware. We still use the free version of Zabbix."

"Zabbix is free but if you use it in production then you have to pay for it."

"If you have 20,000 hosts, the support costs around €95,000 for a year."