Try our new research platform with insights from 80,000+ expert users

ConnectWise Automate vs PRTG Network Monitor comparison

The compared ConnectWise and Paessler GmbH solutions aren't in the same category. ConnectWise is ranked #9 in RMM , and holds a 7.7% mindshare in the category. Paessler GmbH is ranked #5 in NMS , with an average rating of 7.8, and holds a 4.2% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 92% of Paessler GmbH users who would recommend it.
ConnectWise Automate
Read 15 ConnectWise Automate reviews
  • 1,659 Views
  • 1,012 Comparison Views
85% willing to recommend
PRTG Network Monitor
Read 104 PRTG Network Monitor reviews
  • 8,116 Views
  • 5,519 Comparison Views
92% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between ConnectWise Automate and PRTG Network Monitor based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: August 2025).
Buyer's Guide
Remote Monitoring and Management (RMM)
August 2025
Download the complete report
Helped 867,676 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
PRTG Network Monitor
Average Rating
8.0
Reviews Sentiment
7.1
Number of Reviews
104
Ranking in other categories
Network Monitoring Software (5th), IT Infrastructure Monitoring (6th), Cloud Monitoring Software (11th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.1% compared to last year.
PRTG Network Monitor, on the other hand, focuses on Network Monitoring Software, holds 4.2% mindshare, down 4.4% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
ConnectWise Automate7.7%
Kaseya VSA18.2%
NinjaOne13.7%
Other60.400000000000006%
Remote Monitoring and Management (RMM)
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
PRTG Network Monitor4.2%
Zabbix11.7%
LibreNMS4.6%
Other79.5%
Network Monitoring Software
 

Featured Reviews

MikeChacker - PeerSpot reviewer
Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.
Read full review
Noman-Saleem - PeerSpot reviewer
Detects suden changes but significant pricing concerns affect the effectiveness of network traffic troubleshooting
We use PRTG Network Monitor for monitoring traffic on interfaces and the behavior of network traffic. If there are sudden changes in traffic or any configuration issues, we can sort them out using PRTG. It's very helpful for troubleshooting and monitoring traffic utilization on our interfaces…
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"A good automated scripts feature."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"The implementation is nice and easy."
"Remote access and detailed monitoring help us support our equipment."
"It's definitely improved the help-desk servicing, et cetera."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The most value we get from this solution is that everything is on a patch cycle."
More ConnectWise Automate pros
"Stability-wise, I rate the solution a ten out of ten."
"PRTG is relatively intuitive and fairly straightforward. It has net flow monitoring and that works all right. I would describe it as a decent middle-of-the-road solution."
"The most valuable features of PRTG Network Monitor are user-friendly, and the graphical interface is good for all the network devices that are mapped in this organization. It's very easy to find reports for any devices that we are looking for."
"We can see which fiber links have been used heavily and, if they are used heavily, we can introduce more links to particular buildings or particular areas."
"Speed of deployment is one of the most valuable features."
"The solution is scalable."
"Ease of set-up – it is quick and easy to add a probe and start collecting data from a device."
"PRTG Network Monitor is easy to set up."
More PRTG Network Monitor pros
 

Cons

"The menu doesn't always load properly."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
More ConnectWise Automate cons
"They could improve the process of updating the license."
"PRTG Network Monitor can improve Layer 2 and Layer 3 network maps and the GUI more user-friendly. Additionally, they should bundle the features so I can monitor everything on one particular device."
"The automation should be improved."
"The product could be improved by being cross-platform friendly."
"I've encountered a challenge in my functions, particularly in adding and printing."
"PRTG would be improved if it required less memory to run."
"PRTG's application monitoring sensor is not strong."
"I have an issue with DFS, distributed file services... there isn't one by default. Taking into account the difference between DFS and DFSR as well would be great."
More PRTG Network Monitor cons
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"We are satisfied with the price."
"We've got 1,000 nodes and I believe it's a few hundred quid a month."
"I rate the price of PRTG Network Monitor an eight on a scale of one to ten, where one is a high price, and ten is a low price."
"The pricing is comparable."
"We are using the premium version of PRTG Network Monitor. The price of the solution is a bit higher than competitors but it is worth the extra money. However, it would be helpful if the price was lower."
"In my company now, we are using the free version."
"When you buy PRTG, everything comes in one bundle. Licensing is very easy."
"The pricing for PRTG in our case is reasonable because we have a lot of applications to monitor within PRTG. It is not that expensive."
More PRTG Network Monitor pricing and cost advice
report
See which vendors are best for you
Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.
See recommendations
867,676 professionals have used our research since 2012.
 

Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
Read full review
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Performing Arts
10%
Educational Organization
7%
Real Estate/Law Firm
6%
Computer Software Company
12%
Government
9%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business54
Midsize Enterprise18
Large Enterprise38
 

Questions from the Community

Ask a question
Earn 20 points
What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
See all answers
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
See all answers
What is your experience regarding pricing and costs for PRTG Network Monitor?
The pricing is in the middle. It's not too high, nor too low, but it's reasonable.
See all answers
 

Comparisons

Kaseya VSA vs ConnectWise Automate Logo
Kaseya VSA vs ConnectWise Automate
Compared 30% of the time
Datto Remote Monitoring and Management vs ConnectWise Automate Logo
Datto Remote Monitoring and Management vs ConnectWise Automate
Compared 18% of the time
NinjaOne vs ConnectWise Automate Logo
NinjaOne vs ConnectWise Automate
Compared 9% of the time
Atera vs ConnectWise Automate Logo
Atera vs ConnectWise Automate
Compared 9% of the time
SolarWinds NPM vs ConnectWise Automate Logo
SolarWinds NPM vs ConnectWise Automate
Compared 8% of the time
More ConnectWise Automate Competitors
Zabbix vs PRTG Network Monitor Logo
Zabbix vs PRTG Network Monitor
Compared 8% of the time
PRTG Enterprise Monitor vs PRTG Network Monitor Logo
PRTG Enterprise Monitor vs PRTG Network Monitor
Compared 7% of the time
SolarWinds NPM vs PRTG Network Monitor Logo
SolarWinds NPM vs PRTG Network Monitor
Compared 6% of the time
Centreon vs PRTG Network Monitor Logo
Centreon vs PRTG Network Monitor
Compared 5% of the time
LibreNMS vs PRTG Network Monitor Logo
LibreNMS vs PRTG Network Monitor
Compared 4% of the time
More PRTG Network Monitor Competitors
 

Product Reports

Buyer's Guide
ConnectWise Automate
September 2025
ConnectWise Automate reportDownload ConnectWise Automate product report
Buyer's Guide
PRTG Network Monitor
August 2025
PRTG Network Monitor reportDownload PRTG Network Monitor product report
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

PRTG Network Monitor runs on a Windows machine within your network, collecting various statistics from the machines, software, and devices which you designate. PRTG comes with an easy-to-use web interface with point-and-click configuration. You can easily share data from it with non-technical colleagues and customers, including via live graphs and custom reports. This will let you plan for network expansion, see what applications are using most of your connection, and make sure that no one is hogging the entire network just to torrent videos.

To monitor a large IT environment, it's important to be able to scale PRTG up. Paessler PRTG Enterprise Monitor includes all the proven capabilities of PRTG Network Monitor, which are enhanced by exclusive ITOps Board for a service-oriented, central overview of multiple PRTG servers.

Paessler GmbH
 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Buyer's Guide
Remote Monitoring and Management (RMM)
August 2025
Download Free Report
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: August 2025.
DOWNLOAD NOW
867,676 professionals have used our research since 2012.

We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.