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ConnectWise Automate vs PRTG Network Monitor comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (9th)
PRTG Network Monitor
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
112
Ranking in other categories
Network Monitoring Software (5th), IT Infrastructure Monitoring (4th), Cloud Monitoring Software (9th)
 

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.5%, down 8.1% compared to last year.
PRTG Network Monitor, on the other hand, focuses on Network Monitoring Software, holds 3.9% mindshare, down 4.2% since last year.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
ConnectWise Automate7.5%
Kaseya VSA17.9%
NinjaOne13.2%
Other61.400000000000006%
Remote Monitoring and Management (RMM)
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
PRTG Network Monitor3.9%
Zabbix10.1%
SolarWinds NPM4.2%
Other81.8%
Network Monitoring Software
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
madhan kumar hs - PeerSpot reviewer
Alerting precision has reduced incident response times and improved department-level network visibility
The auto-pause sensor during the maintenance window is good without any false alerts, and it prevents me from getting flooded with alerts during planned maintenance, helping department heads understand their own network usage better. It has reduced incident response time by giving clearer ownership of each alert, ensuring alerts go to the proper recipient. SNMP testers and auto-pause are among the best features of PRTG Network Monitor, which is particularly useful for different departments such as HR and finance, where alerts can be filtered accordingly. The alerting features and dashboard of PRTG Network Monitor are very helpful, especially in our industry. However, the dashboard can look cluttered on smaller screens, which is one negative aspect. PRTG Network Monitor has impacted us positively; we have stopped getting flooded with alerts during planned maintenance or unplanned outages. Compared to others, this gives specific alerts very quickly and helps department heads understand their own network usage better, thus reducing incident response time so that each alert has clear ownership.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy and the deployment is quick."
"It allows us to manage all client requests, jobs and invoicing."
"A good automated scripts feature."
"The implementation is nice and easy."
"The database is great. It's a nicely ordered database."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"Maybe they could improve the capability to be multi-tenant."
"The most value we get from this solution is that everything is on a patch cycle."
"The initial setup is pretty easy."
"Accessibility, ease of use (Web GUI, MobileApps). In general, compared with other software"
"It is easy when it comes to dependencies of devices, so if your router goes down, the three or four switches behind it will automatically be paused so that you don't get multiple alerts."
"It allows us to directly add individual VMs independently."
"The real-time monitoring and alerting are its most valuable features."
"The installation is not that complex."
"I can customize the port as per my need and the real-time monitoring feature that is already provided to me."
"PRTG Network Monitor has positively impacted my organization; before PRTG Network Monitor, it was very difficult to monitor a wide variety of sensors, but since implementing it, which supports numerous sensor types and protocols, it has become much easier for us to monitor servers, virtual systems, and cloud services to some extent."
 

Cons

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The menu doesn't always load properly."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Technical support was helpful."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"PRTG Network Monitor can be improved as there is a lot of manual cleanup needed, which could be reduced."
"The technical support from PRTG needs significant improvement."
"In the next release, PRTG Network Monitor should add a backup solution."
"PRTG would be improved if it required less memory to run."
"More training videos for installing and configuring this software would have been nice, especially when working with a lot of devices."
"I would like to see them take their graphing tools and convert them into a collector so that we can point telemetry to them"
"PRTG Network Monitor needs to show bandwidth utilization in proper graphs. It isn't easy to learn."
"Users need to buy the more expensive licenses if they expect to be able to scale."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"We bought a license for 4000 sensors."
"PRTG is now available as PRTG Enterprise Monitor, and the price varies depending on the total number of sensors the customer buys"
"In my company now, we are using the free version."
"Pricing for PRTG Network Monitor is a nine out of ten. It meets my company's budget and monitoring requirements. My company is on a perpetual license."
"When you have a lot of devices, PRTG Network Monitor can be costly."
"We are licensed for 2500 endpoints."
"The price of PRTG is reasonable. PRTG's competitors like SolarWinds and ManageEngine charge more for the same functionality."
"Cost was a factor when selecting this solution, but it just did everything we wanted it to do."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Computer Software Company
11%
Performing Arts
10%
Healthcare Company
7%
Outsourcing Company
7%
Computer Software Company
12%
Government
8%
Financial Services Firm
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise19
Large Enterprise46
 

Questions from the Community

Ask a question
Earn 20 points
What is the best network monitoring software for large enterprises?
PRTG network monitor is one of the best tool i have ever used for the monitoring. It have auto discovery option. it avoid the configuring the device in PRTG. It automatically discover the device an...
What do you like most about PRTG Network Monitor?
The tool is integrated with our email for the alerts.
What is your experience regarding pricing and costs for PRTG Network Monitor?
My experience with pricing, setup cost, and licensing for PRTG Network Monitor is that it is reasonable.
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Jameson Bank, Sidnix, RungeICT, MedicalAnimal, Truck-lite, GamingGrids, The Covell Group, Forsythn County Schools, NetMass, Musgrove Park Hospital, Lanes Health, Columbia Southern University, Vodafone, Intrust Bank
Find out what your peers are saying about NinjaOne, Kaseya, N-able and others in Remote Monitoring and Management (RMM). Updated: October 2025.
872,869 professionals have used our research since 2012.