ConnectWise Automate vs Meraki Dashboard comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
Meraki Dashboard
Average Rating
8.6
Number of Reviews
51
Ranking in other categories
Network Monitoring Software (9th)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 9.5%, down from 12.4% compared to the previous year. The mindshare of Meraki Dashboard is 1.4%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Network Monitoring Software
1.7%
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
VP
Jun 1, 2022
Provides reports on hacking attempts, threats to devices, and how well access points are working
The Meraki Dashboard is part of Meraki's commitment to its users. It's on a private cloud with Meraki. In my organization, it's just me using Meraki Dashboard. I'm an IT Manager and I'm also in charge of the deployment and maintenance of the tool. It's easy and the only thing I have to do is make sure I have a network cable and power source, so I plug the tool in the wall, plug it into a network cable, and that's it. What's going on in my organization is that it was recently purchased by another company that is coming online, and that company is using Meraki, so I'm going to be offloading all of the day-to-day to that company's IT support team. My advice to others looking into implementing Meraki Dashboard is that you will find that it is very easy to wrap your head around. It is very full. There are no shortcomings on the tool that I found so far as well as on the devices because Meraki Dashboard is made by Cisco, so it's a very good quality device. It's a very good quality dashboard that provides reporting services. Everything is really good, and it will allow you to do anything you need unless you have to physically go on-site, but you can do everything on the Meraki Dashboard. I'm rating the Meraki Dashboard ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very scalable."
"The most value we get from this solution is that everything is on a patch cycle."
"The database is great. It's a nicely ordered database."
"It's definitely improved the help-desk servicing, et cetera."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Maybe they could improve the capability to be multi-tenant."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"The initial setup is easy and the deployment is quick."
"The dashboard itself is very simplified and easy to navigate."
"The ability of the product to perform with simplicity of deployment make it a valuable solution."
"Meraki Dashboard centralizes control of all our equipment into one cloud-based console, so we can manage it from anywhere. We can resolve problems remotely outside of business hours because it is on the cloud. You can use the dashboard to change security settings or configure routers and switches."
"It's really user-friendly."
"We have found the client dashboard to be very simple to use, especially in our Meraki environment."
"The initial setup was easy."
"The ease-of-use and the analytics are really effective tools."
"What I love most about the Meraki Dashboard are its user-friendly features."
 

Cons

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Scheduling of automation could be improved and made more simple."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"The menu doesn't always load properly."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Technical support was helpful."
"I would like to see an alert event feature to monitor what users are downloading and how to block some applications."
"Lacks an alert notification when there are IP or DNS issues."
"I’d like the product to allow for other solutions to be integrated with the dashboard as well."
"Meraki Dashboard's pricing could be improved."
"They could offer API functionality for Meraki Dashboard. It will help us develop software immediately using available solutions."
"One area that could use improvement in the Meraki Dashboard is user-friendliness when navigating to port configurations."
"The solution has a limited routing table and needs improvement by increasing the numbers as well as providing a summarization for the table."
"The wait time to speak with a Meraki support engineer is always long, but they get the job done."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Licensing fees are paid on a yearly basis."
"The pricing of the tool is relatively high compared to other solutions. It comes with a premium that exceeds that of its competitors by approximately 25 percent."
"The licensing fees are $180 USD, per AP, for three years."
"My view is that it's expensive, but it's the best."
"The Meraki Dashboard has more competitive pricing."
"Meraki Dashboard is a utility and portal that's part of the Meraki solution."
"Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten."
"Licensing for Meraki Dashboard is paid every year, and it's on a per-device model that costs roughly $300 to $400 per device, but that comes with full support and troubleshooting, etc. Compared to similar products, Meraki Dashboard is quite high-end, but the costs you pay are all-in."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
23%
Financial Services Firm
7%
Manufacturing Company
7%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about Meraki Dashboard?
We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...
What is your experience regarding pricing and costs for Meraki Dashboard?
Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten.
What needs improvement with Meraki Dashboard?
The tool needs to incorporate more integration platforms. Integrating technical support features directly into the dashboard would be highly beneficial. This would allow technicians to troubleshoot...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Learn More

 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
787,817 professionals have used our research since 2012.