ConnectWise Automate vs Meraki Dashboard comparison

The compared ConnectWise and Cisco solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 7.7% mindshare in the category. Cisco is ranked #19 in NMS , with an average rating of 8.4, and holds a 1.2% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 98% of Cisco users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,953 Views
1,152 Comparison Views

85% willing to recommend

Meraki Dashboard

Read 56 Meraki Dashboard reviews

2,570 Views
2,262 Comparison Views

98% willing to recommend

ConnectWise Automate

Meraki Dashboard

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and Meraki Dashboard based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

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Helped 861,481 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Meraki Dashboard

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Network Monitoring Software (19th)

Mindshare comparison

ConnectWise Automate and Meraki Dashboard aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.3% compared to last year.
Meraki Dashboard, on the other hand, focuses on Network Monitoring Software, holds 1.2% mindshare, down 1.9% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

Read full review

Bilal-Ahmed

IT Manager at Fawaz

Seamless connectivity and comprehensive control over network devices

All of the features we are looking for are already in control. I think those features, which we are not currently utilizing, are already there. For example, the control for the cameras and everything else. The cameras are not connected through Meraki, but all other devices are on Meraki networks.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Remote access and detailed monitoring help us support our equipment."

"Maybe they could improve the capability to be multi-tenant."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."

"It is very scalable."

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"This product saves us a lot of time and increases our efficiency."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it allows for easy suite configuration. We can handle everything on there when there's a policy or any other requirement."

"The most valuable feature is ease of use."

"It is very easy to manage. It has good security, and it is working well with our firewall."

"An excellent dashboard that is currently unique in covering both SD-WAN and SD-LAN with built-in security."

"It is a reliable product. It provides a lot of information that is easy to read."

"The most valuable features are the ease of use and a single-pane-of-glass that allows us to identify issues across the entire network from one dashboard."

"I find it pretty straightforward and easy to use, especially compared to old, traditional methods."

"The most valuable feature is knowing the wireless and switch are healthy."

More Meraki Dashboard pros

Cons

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

"Technical support was helpful."

"Their support needs to be better."

"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

More ConnectWise Automate cons

"The coverage has been an issue for us."

"The MDM, however, is bad. We're using another MDM now because Meraki was so bad."

"If I am a user and I have a seat on the fourth floor, if I move across the building, the system should be able to track me and should be able to figure out my whereabouts or my position within the building if I'm connected to the wireless. That would make the administrator's life easier in terms of reachability."

"There is a need for price reductions in developing countries, as the cost of Meraki is quite high."

"Some features could be added."

"It's a very complex system. Customers have told me that sometimes there are lots of advanced features that are available and that you can change in the dashboard, but sometimes it's very hard to know what they are."

"It would be nicer if the dashboard was lighter."

"One area that could use improvement in the Meraki Dashboard is user-friendliness when navigating to port configurations."

More Meraki Dashboard cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"I believe Automate is available for around $2."

"Pricing and licensing are reasonable."

"Typically, the license model is for one, three, and five years. They can just be a bit more flexible around it and look into providing an option for 24 months."

"Meraki Dashboard is a utility and portal that's part of the Meraki solution."

"Meraki Dashboard's pricing is reasonable. It is sold yearly, typically for one, three, or five years. I rate its pricing a five out of ten."

"From a pricing perspective, they are still expensive."

"The solution is currently the most expensive on the market."

"The pricing of the tool is relatively high compared to other solutions. It comes with a premium that exceeds that of its competitors by approximately 25 percent."

"Licensing fees are paid on a yearly basis."

"Licensing is around under 1000 pounds. The licensing is either one year, three years, five years or ten years and during the licensing, we can choose to renew it per year or per every three years. We've got a license for three years. It's about 160 or about 200 pounds each."

More Meraki Dashboard pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

20%

Computer Software Company

13%

Performing Arts

Healthcare Company

Computer Software Company

21%

Financial Services Firm

Educational Organization

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Meraki Dashboard?

We greatly utilize the network because we can plug it into the DNS, VPN, or equipment. It's very good. Meraki Dashboard enhances wireless network management. We appreciate its flexibility, as it al...

See all answers

What is your experience regarding pricing and costs for Meraki Dashboard?

The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.

See all answers

What needs improvement with Meraki Dashboard?

The aspect I find challenging about this solution is that it is too extensive and complex. For example, when comparing Meraki Dashboard to Juniper Mist, the latter is quite simple. Mist is a very a...

See all answers

Comparisons

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Compared 20% of the time

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Compared 14% of the time

ThousandEyes vs Meraki Dashboard

Compared 12% of the time

Mist AI and Cloud vs Meraki Dashboard

Compared 6% of the time

SolarWinds NPM vs Meraki Dashboard

Compared 6% of the time

More Meraki Dashboard Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

July 2025

Download ConnectWise Automate product report

Buyer's Guide

Meraki Dashboard

June 2025

Download Meraki Dashboard product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.

The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.

Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,

Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.

Cisco

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

Coop eG, Peet's Coffee & Tea, Priefert Manufacturing, Century Care Management, Clifton College, Zürs Ski Resort, Capital FM Arena, MAXI Autohöfe

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

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