Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs Splashtop Remote Support comparison

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support

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Helped 787,779 peers since 2012

Categories and Ranking

Citrix DaaS (formerly Citri...

Ranking in Remote Access

3rd

Average Rating

8.4

Number of Reviews

Ranking in other categories

Application Virtualization (1st), Virtual Desktop Infrastructure (VDI) (4th), Desktop as a Service (DaaS) (1st)

Splashtop Remote Support

Ranking in Remote Access

17th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2024, in the Remote Access category, the mindshare of Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) is 3.2%, down from 7.2% compared to the previous year. The mindshare of Splashtop Remote Support is 1.7%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Unique Categories:

Application Virtualization

14.4%

Virtual Desktop Infrastructure (VDI)

0.7%

No other categories found

Featured Reviews

reviewer1546923

Controller at a translation and localization position with 51-200 employees

Mar 13, 2023

Secure, stable, but is expensive

We use the solution for our remote employees to access their information The solution helps us with our ERP. The most valuable feature is how secure the solution is. The cost of the solution is high and has room for improvement. The initial setup has room for improvement. I have been using the…

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Othman Abdul Latif

Clerk at The Malaysian Insurance Institute

Dec 15, 2023

Offers remote support and management is easy

We use Splashtop Remote Support for the remote server support. The tool's most valuable features are pricing and easy management. Splashtop Remote Support needs to improve customization. I have been using the product for three years. My company has less than 100 users. The tool is scalable.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Citrix DaaS’s most valuable feature is the virtualization of applications and desktops."

"It provides all of the features required for the protection of data. For example, we don't want to allow any copy/paste of data to an outside environment, and we are able to restrict the VDI to not allow any data transfer from the VDI to the local laptop's hard drives. That is one of the greatest advantages the solution provides."

"The architecture I built had a robust failover mechanism for the endpoints, and the interface was user-friendly."

"The app protection feature is one of the most valuable because it provides good security, as nobody is going to be able to look into your screen while you are sharing the screen. And if someone has installed a keylogger in your system, your keystrokes will be jumbled up and they would not make any sense to the keylogger. App protection is one of the coolest security features that I have encountered on any platform."

"The most valuable feature of the solution is that it supports team clients."

"This is a very stable solution which you can feel confident using."

"I use Citrix DaaS to connect to devices."

"The App is the most valuable feature."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pros

"The initial setup is simple."

"The tool's most valuable features are pricing and easy management."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The solution is very fast."

Cons

"They need to adapt more quickly to the latest additions to the Microsoft operating system. If Windows 10 comes out with a new version, there are compatibility issues and it takes them a lot of time to release an update."

"Their customer support can be improved a lot as it lacks a lot of knowledgeable help."

"Pricing can be lower and roaming profiles need to be fixed to work consistently."

"The sales team does not focus on client needs but instead focuses on selling higher-priced items."

"Templating the deployment process could use improvement. When you start, there are a large number of details that are quite client-specific, although they do share common themes. To get somebody up and running in a day is very difficult to do. They should streamline by use case."

"The speed and connectivity of Citrix DaaS could be improved."

"The support offered by Citrix's partner needs to improve. The partner support platform should aim to provide more technical information to users."

"The video conferencing feature needs to be improved."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) cons

"Splashtop Remote Support needs to improve customization."

"The integration features could be better."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"If you look at cost, then you must look at the number of users that you are covering. If you are only using it for some users, then it is very expensive. However, if you have a massive amount of users, then it begins to be interesting to use Citrix. Because once you are managing thousands of servers with one guy, your maintenance costs decrease per user."

"The licensing, in general, is expensive. A lot of customers battle to pay the amount. It's very difficult to ensure that your solution provides the business value that the customer is after."

"Based not only on the cost of Citrix, but additional costs like firewalls, IPS, and other solutions, the total cost of switching users from using normal laptops with VPNs to connection via Citrix were so huge that the CEO of our company decided to postpone the deployment process."

"The solution is affordable."

"It is a bit costly, but enterprise class features come with a cost."

"You can buy an on-cloud or on-prem license. You can switch between on-cloud users and on-prem users. Its licensing is cheap. It is from $8 to $15 per user. It is not that expensive when you compare the cost of buying new hardware with the cost of the license. For example, at $15 per user, it costs around $180 for a year, which is cheaper than buying a $600 PC that at a certain stage, you will again have to change because its hardware is not supported. It may also get damaged or stolen. So, you can compare the cost of the actual hardware that you have to buy and the time spent in supporting the clients with the cost of its license."

"The purchase price was around $300,000 USD and then the maintenance fees were 20%. There are no other additional fees."

"The Citrix licensing scheme is really straightforward and simple. It doesn't have hidden costs. You get what you pay for. It is easy to understand what is on the product, so it's simple to get a clear idea of how much it costs. Licensing is not an issue."

More Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) pricing and cost advice

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"The licensing fees are less than $400 per year."

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787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

11%

Government

Manufacturing Company

Computer Software Company

19%

Comms Service Provider

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Citrix Virtual Apps and Desktops?

My focus has primarily been on publishing virtual applications.

What is your experience regarding pricing and costs for Citrix Virtual Apps and Desktops?

I rate the product’s pricing a seven out of ten, where one is cheap and ten is expensive.

What needs improvement with Citrix Virtual Apps and Desktops?

The Citrix DaaS application is a bit heavy when it comes to mobile access, and it should function more smoothly. For example, the Citrix mobile app takes a long time to log in and should work even ...

What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

What needs improvement with Splashtop Remote Support?

Splashtop Remote Support needs to improve customization.

What is your primary use case for Splashtop Remote Support?

We use Splashtop Remote Support for the remote server support.

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Product Reports

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service)

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Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) report

Remote Access

Download Splashtop Remote Support product report

Also Known As

Citrix Virtual Apps and Desktops, XenDesktop, XenApp (Citrix Virtual Apps)

No data available

Learn More

Citrix

Splashtop

Overview

Enable secure, flexible work with the leader in virtual apps and desktops

Deliver desktop as a service (DaaS) from any cloud or datacenter

Get started with Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) in minutes to provide a familiar, high-performance digital workspace experience to your users. We’ll manage the infrastructure and security. You focus on your business.

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Sample Customers

Exelon, Aeronamic, AIDS Healthcare Foundation, Alameda County Medical Center, Alaska Department of Fish & Game, Aloysius Stichting, Amarchand Mangaldas, AmBev, Amnet Technology Solutions, Arval

Toyota, AT&T, Isuzu, Goodwill

Citrix DaaS (formerly Citrix Virtual Apps and Desktops service) vs. Splashtop Remote Support