LogicMonitor and Cisco Intersight are competitors in the IT management and cloud service management sector. LogicMonitor appears to have an edge in terms of its robust features and responsiveness in customer service, but Cisco Intersight shines in managing hybrid and multi-cloud environments.
Features: LogicMonitor offers customizable dashboard functionalities that enhance user interaction with data swiftly. Its logic modules and dynamic alerting capabilities provide granular control and environmental insights. Cisco Intersight excels with integration and manageability across cloud services, offering strong analytics and automation features, making it suitable for hybrid and multi-cloud environment management.
Room for Improvement: LogicMonitor could benefit from enhancing its topology mapping and reporting capabilities. It needs to improve ease of use for customizations, particularly for non-standard equipment, and develop its logs feature. Cisco Intersight users seek better hybrid cloud management, integration with third-party tools, and enhancements in automation for seamless operation across diverse hardware and cloud services.
Ease of Deployment and Customer Service: LogicMonitor supports deployment in hybrid, on-premises, and cloud environments and is praised for its responsive support team. Cisco Intersight also supports these environments but may struggle with complex integrations and automation. While both have good support, LogicMonitor is consistently recognized for rapid response and knowledgeable staff.
Pricing and ROI: LogicMonitor is appreciated for its comprehensive features and flexibility at a competitive price, offering significant ROI through reduced false alerts and improved efficiency. However, its licensing model may become costly for large environments. Cisco Intersight provides competitive pricing with varied licensing options, appealing for core data center integration and cloud management. Users of both products observe tangible returns, with LogicMonitor's ROI enhanced by its operational efficiencies.
It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.
The return is more of value and savings in preventing costly downtime, making the savings of about $60,000 which we would have lost without LogicMonitor, and in IT staff efficiency, we save approximately 15 hours a week.
I can definitely notice a difference in our posture, uptime, and ability to solve problems and resolve outages much quicker since we have had LogicMonitor in place.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
Cisco technical support is helpful.
Cisco provides better support than anyone else.
Customer support is on point and very well trained.
The product mostly just works without issues.
I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.
Cisco Intersight is scalable enough for our needs, allowing management in a multi-environment setup and working remotely while deploying servers.
They are not licensed, so you could deploy one collector or 1,000 collectors for the same cost.
It is always accessible online, secure, and allows access from any location, following strict authentication standards.
Some steps are not included in the official documentation, which can create challenges.
It is very stable. I have never seen LogicMonitor itself go down.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.
When registering our devices and servers using tokens, auto-detection could make it easier by automatically identifying resources and adding them to the platform.
If LogicMonitor looks into going beyond the topology-based correlation to include AI that can group related alerts from different parts of the stack into a single probable cause incident, that will significantly improve the system.
The container monitoring seems to be really behind compared to some bespoke cloud-native monitoring solutions that are designed around Kubernetes, containers, and ephemeral environments.
Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.
The pricing is fair and reasonable, particularly for enterprises.
The pricing mechanism sounds fair.
It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
The dynamic alerting and root cause analysis have helped us fix issues before they cause a full-blown outage or degrade performance for end users.
I wrote a custom event source which queries the API periodically. It looks for new entries into our cage, and if it finds one, it creates a LogicMonitor alert that gets delivered to all proper stakeholders.
| Product | Market Share (%) |
|---|---|
| Cisco Intersight | 1.7% |
| LogicMonitor | 2.1% |
| Other | 96.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 10 |
| Large Enterprise | 8 |
Cisco Intersight is Cisco’s systems management platform that delivers intuitive computing through cloud-powered intelligence. This platform offers a more intelligent level of management that enables IT organizations to analyze, simplify, and automate their environments in ways that were not possible with prior generations of tools. This capability empowers organizations to achieve significant savings in Total Cost of Ownership (TCO) and to deliver applications faster, so they can support new business initiates. The advantages of the model-based management of the Cisco UCS platform plus Cisco Intersight are extended to Cisco UCS servers and Cisco HyperFlex and Cisco HyperFlex Edge systems. Cisco HyperFlex Edge is optimized for remote sites, branch offices, and edge environments.
LogicMonitor offers flexible IT monitoring with customizable dashboards and robust alerting capabilities. It integrates seamlessly with third-party apps like ServiceNow and provides a single-pane view for diverse IT environments, aiding in proactive issue resolution and enhancing operational efficiency.
LogicMonitor stands out with its capability to monitor diverse infrastructures including Cisco Voice systems, data centers, and virtual environments. Supporting servers, storage, networking devices, and applications, it provides seamless integration with cloud services like AWS and Azure. Users leverage its scalability and flexibility, benefiting from dynamic thresholds, anomaly detection, and detailed visualization. All these features contribute to improved management of IT assets and streamlined operations. Users suggest improvements in mapping, reporting, and automation for remediation, desiring more customizations and an expansive application performance monitoring toolset.
What are LogicMonitor's key features?LogicMonitor is widely implemented across industries, providing monitoring for infrastructure in sectors like telecommunications, cloud computing, and managed services. Managed service providers particularly value its ability to track client environments, deliver proactive alerts, and generate comprehensive reports, while its integration with cloud platforms like AWS and Azure offers users centralized management and visibility into IT assets worldwide.
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