BMC TrueSight and Cisco Intersight compete in the IT management category. BMC TrueSight seems to have the upper hand in event management capabilities, while Cisco Intersight offers better cloud integration and manageability.
Features: BMC TrueSight provides comprehensive event management with proactive monitoring and automated triage, enabling efficient operations management. It delivers root cause analysis and a single view for managing extensive IT assets. Cisco Intersight offers seamless cloud integration and manageability, providing visibility into data centers and hybrid cloud environments. It supports orchestration across platforms and integrates with third-party tools.
Room for Improvement: BMC TrueSight faces challenges with complexity, deployment, and high pricing. Enhancements in reporting and cloud monitoring are needed. Cisco Intersight struggles with hybrid cloud management and integration with non-Cisco devices. There's a need for improved automation and usability to better compete with solutions like VMware Tanzu.
Ease of Deployment and Customer Service: BMC TrueSight is predominantly on-premises, with complex deployments requiring significant resources. Customer support receives mixed reviews, with room for improvement. Cisco Intersight supports public, hybrid, and on-premises environments, offering flexibility but still requires enhancements in deployment simplicity. Customer service is varied, with occasional inconsistency in handling complex issues.
Pricing and ROI: BMC TrueSight's pricing is high and complex, with significant upfront and ongoing costs. It delivers ROI through cost savings from reduced tool usage and operational efficiencies. Cisco Intersight, while not the cheapest, offers competitive pricing with options for free and discounted licenses. Its simplicity in pricing appeals to enterprises, though initial costs can be higher than some cloud-based alternatives. Both solutions provide valuable returns through enhanced monitoring capabilities.
It simplifies the onboarding of new hardware, reducing time spent on manual installations and configurations.
I would rate their technical support a nine out of ten.
For complex issues, it's challenging to get the right engineer quickly unless you have a specific contract like CX.
Cisco technical support is helpful.
Cisco provides better support than anyone else.
I rate its scalability a ten out of ten due to its capability to manage multiple domains and automate service requests.
Cisco Intersight is scalable enough for our needs, allowing management in a multi-environment setup and working remotely while deploying servers.
It is always accessible online, secure, and allows access from any location, following strict authentication standards.
Some steps are not included in the official documentation, which can create challenges.
There are some complexities with deployment that could be improved in BMC TrueSight.
There is a significant issue regarding migration from UCS Manager into Intersight without formatting the Fabric Interconnects (FI), which is problematic in a production environment.
It would be great to have a chat session mode AI so that when I am on standby and encountering issues, I could engage with it, much like ChatGPT.
When registering our devices and servers using tokens, auto-detection could make it easier by automatically identifying resources and adding them to the platform.
BMC TrueSight licensing costs are on the more expensive side.
Cisco Intersight's license cost is very high compared to AWS and Azure solutions, which have lower initiation costs.
The pricing is fair and reasonable, particularly for enterprises.
The pricing mechanism sounds fair.
Automated root cause analysis and predictive capabilities are powerful features that assist in resource utilization and capacity planning.
It also provides predictive analysis, predicting data leaks and making it easy to scale up servers remotely without requiring physical interference.
It provides visibility into other products and storage, and is beneficial for environments where Cisco and other vendors coexist, allowing full visibility of the entire infrastructure.
This solution has provided time savings and required fewer people to operate this tool, rather than direct cost savings.
| Product | Market Share (%) |
|---|---|
| Cisco Intersight | 1.6% |
| BMC TrueSight | 1.2% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 24 |
| Midsize Enterprise | 6 |
| Large Enterprise | 24 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 7 |
BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.
BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.
What are BMC TrueSight's key features?
What benefits and ROI should users seek in BMC TrueSight?
BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.
Cisco Intersight is Cisco’s systems management platform that delivers intuitive computing through cloud-powered intelligence. This platform offers a more intelligent level of management that enables IT organizations to analyze, simplify, and automate their environments in ways that were not possible with prior generations of tools. This capability empowers organizations to achieve significant savings in Total Cost of Ownership (TCO) and to deliver applications faster, so they can support new business initiates. The advantages of the model-based management of the Cisco UCS platform plus Cisco Intersight are extended to Cisco UCS servers and Cisco HyperFlex and Cisco HyperFlex Edge systems. Cisco HyperFlex Edge is optimized for remote sites, branch offices, and edge environments.
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