Top 10 OpenText Service Management (SMAX) Alternatives

3.8 out of 5

7 reviews
85% willing to recommend

Top OpenText Service Management (SMAX) Competitors

Discover the top alternatives and competitors to OpenText Service Management (SMAX) based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, JIRA Service Management, and BMC Helix ITSM. The alternatives are sorted based on how often peers compare the solutions. OpenText Service Management (SMAX) surpasses its competitors by offering AI-driven automation, intuitive self-service, and seamless integrations, providing enhanced efficiency and user satisfaction in IT service management.

OpenText Alternatives Report

Learn what solutions real users are comparing with OpenText, and compare use cases, valuable features, and pricing.

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ServiceNow

4.2 out of 5

ServiceNow

4.2 out of 5

ServiceNow offers intuitive capabilities with strong customer service and comprehensive workflow automation. In comparison, SMAX provides AI-driven features and flexible configuration options. ServiceNow appeals to those seeking seamless integration, while SMAX suits enterprises desiring scalable solutions with quicker ROI.

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Pricing

ServiceNow's setup cost is known for being higher, making it a significant consideration, while OpenText Service Management (SMAX) offers a more affordable setup cost, appealing to cost-sensitive users seeking value.

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JIRA Service Management

4.1 out of 5

JIRA Service Management

4.1 out of 5

JIRA Service Management offers cost-effectiveness with customizable workflows and strong integration. In comparison, SMAX provides advanced AI-driven operations and comprehensive reporting, appealing to complex environments. JIRA ensures rapid deployment and excellent customer support, while SMAX promises long-term ROI through its sophisticated feature set.

Download JIRA Service Management vs. OpenText Service Management (SMAX) Report

Pricing

JIRA Service Management has a low setup cost, while OpenText Service Management (SMAX) requires a higher initial investment. The pricing difference highlights JIRA's affordability compared to SMAX.

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Pricing

JIRA Service Management has a low setup cost, while OpenText Service Management (SMAX) requires a higher initial investment. The pricing difference highlights JIRA's affordability compared to SMAX.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM provides notable automation and AI capabilities that enhance service efficiency, appealing to those seeking robust configuration management. In comparison, OpenText SMAX excels with advanced AI integrations, user configurability, and flexible deployment, attracting organizations desiring extensive customization and intelligent recommendations.

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Pricing

BMC Helix ITSM typically incurs higher setup costs, contrasting OpenText Service Management (SMAX), which generally offers a more affordable initial implementation.

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Pricing

BMC Helix ITSM typically incurs higher setup costs, contrasting OpenText Service Management (SMAX), which generally offers a more affordable initial implementation.

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus is known for its user-friendly experience and budget-friendly pricing, attracting cost-conscious users. In comparison, OpenText SMAX appeals to organizations needing advanced automation and analytics, making it suitable for those with complex IT environments seeking powerful, versatile solutions.

Download ManageEngine ServiceDesk Plus vs. OpenText Service Management (SMAX) Report

Pricing

ManageEngine ServiceDesk Plus has a lower setup cost, while OpenText Service Management (SMAX) requires a higher initial investment. ManageEngine is ideal for budget-conscious users, whereas SMAX might suit those who prioritize robust features over cost.

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Ivanti Neurons for ITSM

4.2 out of 5

Ivanti Neurons for ITSM

4.2 out of 5

Ivanti Neurons for ITSM is favored for its flexible deployment and responsive support, appealing to businesses seeking economical solutions with fast ROI. In comparison, OpenText SMAX captivates enterprises needing advanced AI capabilities and a robust feature set for strategic growth.

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Pricing

Ivanti Neurons for ITSM often incurs lower setup costs, while OpenText Service Management (SMAX) generally presents higher initial expenses, highlighting a key pricing difference between the solutions.

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HaloITSM

4.5 out of 5

HaloITSM

4.5 out of 5

HaloITSM's competitive pricing and intuitive design make it attractive for SMBs seeking cost-effective IT service management. In comparison, OpenText SMAX provides advanced features and robust automation, ideal for enterprises prioritizing comprehensive functionality. HaloITSM ensures simpler deployment, while SMAX targets those desiring extensive capabilities.

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Pricing

HaloITSM has a lower setup cost compared to OpenText Service Management (SMAX), emphasizing cost-effectiveness. In contrast, OpenText SMAX justifies its higher setup cost with more advanced service management features.

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Clarity SM

3.9 out of 5

Clarity SM

3.9 out of 5

Clarity SM appeals to those valuing simplicity and cost-effectiveness, with strong support and project management tools. In comparison, OpenText Service Management (SMAX) offers advanced automation and AI analytics, making it ideal for buyers seeking comprehensive service management capabilities and long-term operational efficiency.

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Pricing

Clarity SM offers a more budget-friendly setup cost, while OpenText Service Management (SMAX) has a higher initial investment but includes more robust setup features.

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Pricing

Clarity SM offers a more budget-friendly setup cost, while OpenText Service Management (SMAX) has a higher initial investment but includes more robust setup features.

Ivanti Voice

3.5 out of 5

Ivanti Voice

3.5 out of 5

OpenText SMAX excels in automation and robust workflows, ideal for complex IT environments; in comparison, Ivanti Voice focuses on telephony integration for efficient communication. OpenText SMAX offers flexibility with hybrid deployment, while Ivanti Voice prioritizes straightforward cloud-based deployment.

Pricing

OpenText Service Management (SMAX) offers a cost-effective setup, while Ivanti Voice's setup cost is considerably higher. Ivanti Voice's higher expenses contrast with SMAX's more approachable pricing structure, highlighting budgetary considerations for businesses.

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Related categories

IT Service Management (ITSM)

Help Desk Software

IT Asset Management