Pega Robotic Process Automation vs WorkFusion comparison

Pega Robotic Process Automa...

Read 30 WorkFusion reviews

4,245 Views
1,630 Comparison Views

87% willing to recommend

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Pega Robotic Process Automation and WorkFusion based on real PeerSpot user reviews.

Find out in this report how the two Robotic Process Automation (RPA) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Pega Robotic Process Automation vs. WorkFusion Report (Updated: May 2024).

Pega Robotic Process Automation vs. WorkFusion

May 2024

Download the complete report

Helped 789,135 peers since 2012

Categories and Ranking

Pega Robotic Process Automa...

Ranking in Robotic Process Automation (RPA)

10th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

WorkFusion

Ranking in Robotic Process Automation (RPA)

9th

Average Rating

7.8

Number of Reviews

Ranking in other categories

Process Automation (14th), Intelligent Document Processing (IDP) (7th)

Mindshare comparison

As of June 2024, in the Robotic Process Automation (RPA) category, the mindshare of Pega Robotic Process Automation is 2.0%, down from 2.3% compared to the previous year. The mindshare of WorkFusion is 2.1%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Robotic Process Automation (RPA)

Unique Categories:

No other categories found

Process Automation

1.0%

Intelligent Document Processing (IDP)

1.2%

Featured Reviews

Mohanakrishnan G

Enterprise Solution Architect at Chubb

Jan 19, 2023

Flexible and allows for coding of automations, but lacks drag and drop functionality

My use cases are slightly difficult and challenging. It was largely used for automation purposes. Anything goes with Pega. If you want to make any kind of base automation, you can easily code exactly what you want. The advantage of Pega is that coding your automation allows you to hook all of…

Read full review

reviewer1565805

Feature Analyst at a tech services company with 1,001-5,000 employees

Sep 18, 2022

Helps our bank get reconciliations done on time, and frees up employee time to work with customers

For me, where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster. Sometimes, when WorkFusion is running, the way it triggers on its own, it takes time before it even launches the page. But once it launches the page, it moves. WorkFusion could improve how the tool itself triggers some of these bots on its own. I feel that it's slightly slow. They are all fast but the other one was a bit better than it was in WorkFusion. They are doing better when compared to the old versions they used to have. When I started, the tool was way worse. The more recent one I'm using is notably better in terms of its speed.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The low-code/no-code development aspect of the solution is great."

"It was very smooth and very seamless to create automations."

"The most valuable feature of Pega Robotic Process Automation is the technique: you can create a user interface that can interact with a human being for attended robots."

"Pega is also broadening its landscape by building on top of PRPC (CRM, EPC, etc.), and with a cloud offering available, it is a genuine contender to compete with Salesforce."

"User-friendly, easy to understand and has many features including the ability to track."

"The tech support is highly available and there is plenty of online training available."

"The most valuable aspect for myself was access to the .net framework. If I couldn't figure something out using the objects that they had provided, I could bring in the .net objects and do so using similar logic that I would in a .net or C sharp coding language. Having that familiarity was helpful."

"The initial setup is pretty easy and quite fast."

More Pega Robotic Process Automation pros

"The most valuable features are the recorder because it's user-friendly and the integration with other tools Excel."

"The automation process is the most valuable feature."

"For automating mundane activities, I can recommend WorkFusion."

"The cognitive features of this solution are good."

"It's a pretty robust product."

"WorkFusion helps by speeding up processes. The process takes time. It has business costs associated because there are people waiting to take the next steps in the process. The end result of waiting, whether it is an internal or external team, is that they are delayed. Therefore, it helps us in speeding up business processes and improving employee morale, as people don't have to do repetitive work anymore."

"The dashboard is the solution's most valuable feature. When clients want to look at the data it's very easy for them to do so. The dashboard for the IT manager is very useful if there are issues and to create and follow processes."

"The Control Tower enables us to create and use workflows. It helps us run processes. There are a lot of small features, but the Control Tower is a very good feature, wherein we can create bots and schedule them as well as create different instances of them to run in different regions."

More WorkFusion pros

Cons

"Pega Robotic Process Automation scalability is too low."

"The handwritten structured and semi-structured data recognition accuracy is much lower and is an area that definitely needs to improve."

"The new players such as UiPath and ABBYY are moving very quickly, but Pega is not. I'd definitely like to see Pega doing a few more interesting things on the AI or machine learning front so that we can use the platform for multiple things."

"Excel connectors need to be improved as there are a few connectors in Excel areas."

"They have tied the deployment with the Pega BPM product, the robot manager. You need to have the BPM installed."

"Pega Robotic Process Automation can improve the OGR area. You don't have a feature to read documents in computer voices."

"The way integration classes are created could be improved."

"I have faced many scenarios in the business workflow, where a few applications run on the Citrix environment. That could be a critical part of the process without which business won't be able to accept the automation solution. Because of one small bottleneck, you will lose a very good candidate for process automation."

More Pega Robotic Process Automation cons

"I would also like for it to be NLP-based."

"It should integrate with more ERP solutions like SAP. It doesn't currently have that ability."

"Where it can be improved is the speed. I built two bots, one with WorkFusion and the same thing with Python. My feeling was that the speed at which Python did things, how fast it did them, was quite cool. It was faster."

"The product could do more to expand its 'codeless' coding options by adding drag-and-drop assistance in building bots for non-technical users."

"I would like WorkFusion to improve the automation rate when evaluating unstructured text."

"One of the issues that we are facing here in China, is that we cannot access the material for training because it is on YouTube. In China, we do not have access to YouTube."

"We would like to see further improvement in the area of running headless."

"I would like it if they provided a more detailed roadmap in terms of where they are going with the product. As we are trying to make decisions about the things that we are going to do to try to augment our capabilities, we could know whether they are thinking about the same things or not."

More WorkFusion cons

Pricing and Cost Advice

"Pega Robotic Process Automation is an expensive solution."

"Pega is as competitive as the basic players such as UiPath or Automation Anywhere. UiPath is the most expensive, but Pega is at par with Automation Anywhere."

"I would rate the product's pricing a nine out of ten."

"In terms of Pega Robotic Process Automation pricing, I would rate it a five out of five because the solution has a good price. Pricing is not very high, though I'm unsure of the exact cost, based on my experience, the price for Pega Robotic Process Automation is less than Blue Prism because I worked with a few clients that have both solutions and my clients prefer Pega Robotic Process Automation over Blue Prism particularly because of the licensing costs."

"The licensing cost is too high."

"Pega is pretty costly."

"I was not involved in licensing and pricing, but it is worth the cost."

"The solution was not the cheapest, but it was also not the most expensive. Workfusion was very open to negotiating pricing and to working within the objectives of our firm."

"We are on an annual contract to use the solution."

"My client is using RPA Express, which is available for them to use free of charge."

"They have a very expensive license compared to any other automation tool. For instance, at $50,000 - $60,000, you can bring in an Automation Anywhere solution. For this solution, you need at least $250,000 to get something going."

"We have a good deal from WorkFusion. We have an unlimited global licensing deal with WorkFusion. For us, it is a no-worry solution. We can go ahead and use it as much as possible anywhere we need it. If WorkFusion has a different kind of a deal for licensing with others, then their business decisions need to be evaluated based on that."

"As a first-time customer who wants to engage with WorkFusion, not working for my company, then I would want to do a PoC. The cost is prohibitive because they will ask me to get infrastructure with six or seven servers. Then, you must buy a WorkFusion license to do a PoC, which is expensive. I would then have to set up a team to build the PoC and see the benefits. That is very prohibitive."

"In addition to the licensing fee, there is also an implementation cost for each use case and technical support costs."

"Find it online."

More WorkFusion pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Robotic Process Automation (RPA) solutions are best for your needs.

See recommendations

789,135 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

27%

Computer Software Company

11%

Manufacturing Company

10%

Insurance Company

Financial Services Firm

20%

Computer Software Company

13%

Comms Service Provider

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Pega Robotic Process Automation?

The solution's automation handling capability has positively impacted the overall automation process in my experience.

What is your experience regarding pricing and costs for Pega Robotic Process Automation?

I would rate the pricing a six out of ten, with ten being expensive.

What needs improvement with Pega Robotic Process Automation?

It's a good tool, but I feel like it doesn't get updated frequently enough. There aren't a lot of new features or a clear roadmap for future improvements. While it's technically sound, it could be ...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...

What needs improvement with WorkFusion?

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...

UiPath vs Pega Robotic Process Automation

Comparisons

Compared 52% of the time

Blue Prism vs Pega Robotic Process Automation

Compared 18% of the time

Automation Anywhere (AA) vs Pega Robotic Process Automation

Compared 10% of the time

Microsoft Power Automate vs Pega Robotic Process Automation

Compared 8% of the time

EdgeVerve AssistEdge RPA vs Pega Robotic Process Automation

Compared 2% of the time

More Pega Robotic Process Automation Competitors

UiPath vs WorkFusion

Compared 43% of the time

Blue Prism vs WorkFusion

Compared 14% of the time

Automation Anywhere (AA) vs WorkFusion

Compared 11% of the time

Microsoft Power Automate vs WorkFusion

Compared 9% of the time

ELMA 365 vs WorkFusion

Compared 3% of the time

More WorkFusion Competitors

Product Reports

Pega Robotic Process Automation

June 2024

Download Pega Robotic Process Automation product report

Download WorkFusion product report

May 2024

Also Known As

Pega RPA, OpenSpan

No data available

Learn More

Video not available

Pega

Overview

With Pega Robotic Process Automation (RPA), organizations can automate the mundane, tedious, time-consuming, manual work that is hampering productivity and efficiency. Whether adjudicating claims, onboarding customers or employees, reconciling financials, updating customer information in systems record, Pega RPA can manage the work across your enterprise.

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

eBay Enterprise, M&I Bank

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street