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Lucidchart vs iServer comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

iServer
Average Rating
7.4
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
Enterprise Architecture Management (8th), Business Process Design (16th)
Lucidchart
Average Rating
8.6
Reviews Sentiment
8.1
Number of Reviews
56
Ranking in other categories
Mind Mapping Software (2nd), Visual Collaboration Platforms (3rd)
 

Mindshare comparison

iServer and Lucidchart aren’t in the same category and serve different purposes. iServer is designed for Enterprise Architecture Management and holds a mindshare of 4.2%, down 4.3% compared to last year.
Lucidchart, on the other hand, focuses on Mind Mapping Software, holds 24.8% mindshare, up 21.6% since last year.
Enterprise Architecture Management Market Share Distribution
ProductMarket Share (%)
iServer4.2%
LeanIX13.1%
Sparx Systems Enterprise Architect11.3%
Other71.4%
Enterprise Architecture Management
Mind Mapping Software Market Share Distribution
ProductMarket Share (%)
Lucidchart24.8%
Visio29.6%
draw.io16.0%
Other29.599999999999994%
Mind Mapping Software
 

Featured Reviews

Antonios Lazanakis - PeerSpot reviewer
Flexible, easy to use, and easy to import data
We use iServer to establish an enterprise architecture function in our organization iServer is a very flexible platform for defining your own enterprise architecture model. It is very easy to import data, and we also have good integration with Visual Drawing Tools and SharePoint. The solution is…
Michael Verruto - PeerSpot reviewer
Visual approach facilitates clarity and process efficiency in complex real estate tasks
I haven't done much with Lucidchart's integration with other popular apps such as Teams, though one of my colleagues mentioned it can be added. This has sparked my interest to look into integration with Excel and Word, though we haven't implemented these features yet in our less than a year of operation. I access Lucidchart from multiple devices, including iPhone, iPad, and PC desktop. Our PCs are all laptops, so we can work remotely. I've collaborated with people from home on my iPad while they were on their laptop, though this isn't our routine behavior. I would recommend Lucidchart to others, but I'd also recommend exploring other options. It depends on what your fit and feel is for what you're trying to accomplish. For heavy users or technical users, Lucidchart might be very appealing. It has more capabilities than I'm currently using. The Highway Bridge Maintenance group, who are familiar with Agile processes, speak positively about it. For average users, they might find similar functionality in Miro or other less expensive alternatives. Overall Rating: 9 out of 10

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"There were lots of different requirements, and collaboration and review is one of the biggest things. There is also Office 360 integration, and there's flexibility to use it as a database as well."
"This flexibility is the most helpful part in the standard version."
"This is a flexible tool compared to some other solutions."
"iServer has valuable features for workflow and document management."
"The product has a valuable customized model."
"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."
"It has helped having data lineage in the business cluster, which is used as control artifacts."
"Tech support is very responsive. They solved issues within a prompt response time."
"I like the panel on the left of the screen that has all of the shapes that are available to use in the charts. It's easy to use because you can just drag and drop."
"One of the features that I really like is the collaboration aspect of it. During the pandemic, it's very important that we're able to collaborate virtually."
"Its ease of use is most valuable. As compared to draw.io, connecting the lines and doing things like that are much easier in Lucidchart. It has been great for some of the process flow diagrams and data flow diagrams. I can export these diagrams as PDFs and share them with team members."
"Lucidchart is a lovely tool for creating visual representations of any process or organization."
"There is no alternative to Lucidchart if you want to describe a five-step process with bullet points. I believe every person who ever worked with PowerPoint on any type of documentation and then thought about which tool would actually help to describe what they're trying to do but without the words, would come up with Lucidchart."
"I really like the drag and drop feature because it makes the work easier. It is very easy to use. All the pieces are very good. All the icons and all the fields are available in the left panel. So, I just click, drag, and then edit a piece. When I showed it to my managing director, he was very inspired, and he also got a premium account for himself."
"Lucidchart helped us to realize efficiencies in the projects we use it for. I can show people pictures, and I can change things in a meeting and then email it by the end of the meeting. Because most places we go, especially now with everybody in-home office, I'm going to have great internet access, and that just makes it easier to be able to change things quickly while we're in a meeting and go, "Oh, you changed this. Oh, okay.", and then send it to them as a proof and send it as a PDF or send them a link. That works great. That saves time and accelerates a sale."
"The usability is very nice in terms of flowchart components that are available."
 

Cons

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."
"Cannot see which activities are control activities."
"The one issue is that if you want to import predefined work, you need to put the licensing model in. So if you wanted to import work that was done before, you then need to buy a separate product for that."
"iServer is a solid tool. Occasionally, we needed to contact the vendor to clarify details such as porting issues, missing components, and model specifics."
"It definitely needs help to improve the visual aspect of the solution."
"More visualization techniques and ways to report the data might be helpful."
"The migration tool needs to be included in the main package, and not as a separate license."
"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."
"Wireframing can be improved. For mock-ups and wireframing, only 10% of what is required is there. If they can develop this feature, it would be much better because it will then provide everything. Currently, we can design network diagrams, processes, etc., but we should also be able to do wireframing."
"One of the things that I find frustrating is that all of our Tableau information is on a server, so when I send that out people can't open it and use it. I then have to go back and do extra work to convert everything into an Excel format that everybody can use. It would be really important to me, if I send something out to somebody who doesn't have a Lucid account, that they can just click and see it, instead of having to log in and create an account."
"The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting."
"They should make it more user-friendly. The only option is either to use the existing template with already existing colors and gradients. If you want to do custom colors and gradients, then it's too complicated to use and should be simplified."
"It would be really helpful if we could create a process flow based on a Word Document or a PPT file."
"When you log in the first time, they ask you a lot of questions, such as what are you going to use it for. Half of the things weren't applicable to me. I couldn't see the skip button, so I picked random things because none of the given options was applicable to me. It is a tech startup, and I am in a consultant role. I use it for a variety of things, but the questions were tailored for HR professionals who are creating org structures or IT professionals who are doing data flow diagrams. What if I do both of them depending on the project I'm working on? I just felt that I am wasting time with those questions and just wanted them to stop asking me these questions and get into charting."
"It would be nice to be able to import not just contacts from Salesforce but also leads. In the beginning, when I was still learning the ropes and my way around it, I couldn't find such an option. There might be an option, but I just don't know about it."
"It might already exist and I haven't used it, but in terms of improvement, I would like a hot-key system for some of the diagrams to auto-generate things a bit quicker to be able to produce charts a lot faster, or have more standard templates that you can just go to if you're trying to generate something quickly."
 

Pricing and Cost Advice

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."
"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."
"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."
"The price of iServer is reasonable compared to other solutions."
"The product has a moderate pricing."
"The solution is cheaper than its competitors."
"One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business."
"I was using the paid version, but at $12 USD per month, I canceled the plan because it was a little bit too expensive for me."
"There is a nominal charge for the paid version of the product. They have a free version available and from what I could see, there was not much difference between it and the pro version."
"I pay $95 a year for it. It seems like a reasonable price."
"The pricing and licensing are fine. It has a lot of features that I prefer over some of the other programs, which is good. Being that it is web-based, I feel that it is acceptable that it's on a monthly pay basis. However, I think I pay on an annual basis, which is fine with me."
"The price and licensing are good."
"Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer."
"I have a subscription as an individual user for one year, and it is not expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
21%
Government
12%
Manufacturing Company
7%
Construction Company
6%
Financial Services Firm
14%
Manufacturing Company
9%
Computer Software Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise10
By reviewers
Company SizeCount
Small Business23
Midsize Enterprise14
Large Enterprise21
 

Questions from the Community

What do you like most about iServer?
iServer has valuable features for workflow and document management.
What needs improvement with iServer?
iServer should invest in enhancing the capabilities of the embedded drawing tool, draw.io. draw.io is a drawing tool used to draw architectural diagrams, flow diagrams, etc. It is an alternative to...
What is your primary use case for iServer?
We use iServer to establish an enterprise architecture function in our organization.
LucidChart vs LucidSpark for brainstorming sessions over Zoom
Hi @Krista Thompson ​ - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...
Do you recommend Lucidchart?
I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the market. Out of all the solutions I have tried, it is by far the best for diagra...
What needs improvement with Lucidchart?
The system is a bit clumsy when it comes to stylizing to match corporate imaging styles. In real estate, we need everything to have the same look and feel as our materials. Beyond dropping a logo i...
 

Comparisons

 

Overview

 

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard
Google, Salesforce, Adobe, Whirlpool, Uber, Wal Mart, Pearson, Twitch, Riot Games, Western Union, Trimble, Starbucks
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