Lucidchart vs iServer comparison

iServer

Read 15 iServer reviews

3,312 Views
1,376 Comparison Views

83% willing to recommend

Lucidchart

Read 54 Lucidchart reviews

1,296 Views
1,078 Comparison Views

94% willing to recommend

iServer

Lucidchart

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between iServer and Lucidchart based on real PeerSpot user reviews.

Find out what your peers are saying about LeanIX, Sparx Systems, erwin by Quest and others in Enterprise Architecture Management.

To learn more, read our detailed Enterprise Architecture Management Report (Updated: May 2024).

Buyer's Guide

Enterprise Architecture Management

May 2024

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Helped 787,779 peers since 2012

Categories and Ranking

iServer

Average Rating

7.2

Number of Reviews

Ranking in other categories

Enterprise Architecture Management (6th), Business Process Design (13th)

Lucidchart

Average Rating

8.6

Number of Reviews

Ranking in other categories

Mind Mapping Software (2nd), Visual Collaboration Platforms (3rd)

Mindshare comparison

As of June 2024, in the Enterprise Architecture Management category, the mindshare of iServer is 3.0%, down from 4.3% compared to the previous year. The mindshare of Lucidchart is 9.9%, up from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Architecture Management

Unique Categories:

Business Process Design

1.3%

Mind Mapping Software

32.7%

Visual Collaboration Platforms

12.2%

Featured Reviews

reviewer2016135

Architect at a financial services firm with 1,001-5,000 employees

Nov 22, 2022

Useful in managing artifacts but the integration capabilities are flaky

We use iServer to manage our artifacts and governance Central repository holding single version of truth. We really like the governance. The modelling needs improvement, specifically forecasting capabilities and scenarios. The existing capabilities have integration with the office, and it's…

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Kumud Naugai

Business Support Analyst at Westpac

Jun 3, 2024

Real-time collaboration, with everyone working on the same version of a document, decreased project development time

The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform. When it comes to documenting things like processes and systems, it's pretty good. Everything is already created via a template and then you just input your details and make the small changes as necessary. It's quite time-efficient and easy to create charts. And it is definitely important that it accommodates both Mac and PC users so that you are not bound to one kind of operating system. In organizations there are different users. Somebody will be using a Mac and somebody else will be using a Windows PC. It's essential that the tool is created for both operating systems instead of just one.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"iServer has valuable features for workflow and document management."

"The initial setup is easy."

"The solution has wide use within Microsoft products. The integration with Microsoft products, and, in particular, Microsoft Office, is great."

"The product has a valuable customized model."

"The solution is easily modified to suit your needs."

"I have to think less with this solution. It's simple."

"Integrating the Microsoft documents to the product and visualization matrix where we can see the end-to-end relationship of the network is of great importance to our company."

"It has helped having data lineage in the business cluster, which is used as control artifacts."

More iServer pros

"The collaboration, hands-down, is the top feature. It is valuable because our company doesn't believe in working in silos... While I may be the one leading the efforts, it's very important that my team gets buy-in on decisions being made when we're designing. It's critical, especially in this virtual environment, when we're not in an office to have a team meeting and able to whiteboard something. Lucidchart is an extremely useful tool for our team."

"The organizational charts for visualizing and understanding team hierarchies and relationships are the reason why we purchased the package that would allow me to do more with it. I tried to find all the cheap ways to do things but the ease of access and the already preset structure that Lucidchart had in place made it easier. Out of all the choices that I saw come across my desk, Lucidchart was the best and easiest choice."

"One of the features that I really like is the collaboration aspect of it. During the pandemic, it's very important that we're able to collaborate virtually."

"The templates are quite valuable, as is the fact that you can export to PDF, to a Visio document, or as a picture. These are valuable features for me because they give me the ability to make changes in any other product that I'm using. I'm not bound by one platform."

"The interface is really good and it is very easy to use."

"Lucidchart's ability to create a visualization that people prefer to look at, over reading written documents, has definitely saved me a lot of time. Moreover, it has helped to make my code bug-free because I no longer have broken endpoints."

"The best part of Lucidchart is its comfortableness when sharing it with my teammates. Lucidchart provides me a folder for my ERD. I can make a dozen lists of my chart, then share them with my teammates easily through the diagrams of Lucidchart. This is their main comfortableness, which is the reason why I choose Lucidchart rather than some other chart program."

"Lucidchart is a lovely tool for creating visual representations of any process or organization."

More Lucidchart pros

Cons

"More visualization techniques and ways to report the data might be helpful."

"Cannot see which activities are control activities."

"The performance is slow, which is something that should be improved."

"I haven't used this solution long enough to know what areas could be improved."

"There could be features for process mining, process simulation, and analytics."

"There can be some performance issues using the solution that should be improved. When you make modifications modify to files there are embedded data within that can take a while to process."

"We could allocate permissions to use only specific components to the users rather than the entire instance."

"Enhancing integration options with ERP or ITSM-related solutions for triggering automated requests for process definitions, changes, and tracking them in the iServer."

More iServer cons

"I'm not a super user, and there might be a way of doing it that I haven't explored, but I was looking for some specific icons that are just standard icons, and I found the icon library to be very focused on architecture icons. It didn't have as many standard or generic icons."

"What I do find extremely frustrating is that when I've sent the sheet to non-license holders, you have to create an account. You create a username and password. The path taken to create that account is so confusing that everyone thinks that they have to give their credit card number, and then they're reluctant. They don't want to go through the sheet."

"The main improvement I would like to see is for them to improve the help section on the flow charts or on the formatting."

"When you want to add text to a connector arrow, I have not figured out how to position the text vertically. It always wants the text to stay horizontal."

"It would be really helpful if we could create a process flow based on a Word Document or a PPT file."

"It would be nice to be able to import not just contacts from Salesforce but also leads. In the beginning, when I was still learning the ropes and my way around it, I couldn't find such an option. There might be an option, but I just don't know about it."

"Sometimes, I have created charts with a lot of layers, which locks down parts of the chart and hides parts of the chart to edit it. If they have a better way to deal with specific layers when it gets complex, then that would be helpful. I would like to see something like an illustrator program, where they have a pallet of these layers that I want and don't want as well as being able to see each layer individually. That is the one thing that could be helpful."

"The layering is something that can be improved because sometimes, it is confusing for me when I'm trying to get to the layer that I want to edit."

More Lucidchart cons

Pricing and Cost Advice

"The price of iServer is reasonable compared to other solutions."

"It's about 13K to set up and 9K for the license for three months. I think it's about 20K a year, but we haven't firmed up on pricing yet because the price depends on how long we commit to the solution."

"Aim for the exact number of people who shall define/review approve and view the processes, as it will impact the cost."

"The product has a moderate pricing."

"They offer annual subscriptions for developing countries, which are not affordable for small or medium businesses."

"I was using the free version of Lucidchart, which was very helpful."

"Pricing comes in at about $100 for a year's subscription, which is very reasonable if this is a tool that you will use more than once."

"I'm happy with the pricing of Lucidchart but I can't say I'm completely happy with it. It could be cheaper for what it offers, about $5 cheaper, or Lucid could charge $5 more and add more features, like automation. Right now, it's $15 per user per month... On the other hand, they have made their billing super-easy for users, such as for people who have to do expense reports. It is probably the easiest platform I'm using when it comes to billing for software as a service."

"Pricing-wise, it is pretty fair. I don't really know what group pricing looks like, but right now, I pay $10 a month for my Lucid subscription. One thing I would say is that I do worry about my bosses being okay with paying $10 a month for every single employee because we would have around 20 people. It makes me a little nervous about whether they are going to pay $200 a month for people to be able to use this software. At the same time, from where I'm sitting, it's totally worth it. We save a thousand dollars from using this software. It's still a no-brainer."

"At €167 per user per year, the pricing is slightly higher than Visio, but it's worth it."

"There is a nominal charge for the paid version of the product. They have a free version available and from what I could see, there was not much difference between it and the pro version."

"One of the reasons we were able to get approval within two hours from our management was that it was cheap enough. We have a 3% or 10% collaboration package, which comes out to be 70 bucks a year. It was very cheap, and we had no issues actually getting the full version. It was very affordable for a business."

"The licensing is pretty cost-effective but I haven't considered it on an enterprise level."

More Lucidchart pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

35%

Financial Services Firm

11%

Government

11%

Computer Software Company

Financial Services Firm

13%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about iServer?

iServer has valuable features for workflow and document management.

See all answers

What needs improvement with iServer?

They haven't introduced new features for the product's on-premise version since 2021, similar to the SaaS version. There could be features for process mining, process simulation, and analytics.

See all answers

What is your primary use case for iServer?

We use the product for various critical functions within our environment, particularly in a government entity, where it assists in governance, workflow management, and generating reports and live d...

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LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

Do you recommend Lucidchart?

I definitely recommend Lucidchart. I feel it is one of the top visual collaboration platforms that’s available on the market. Out of all the solutions I have tried, it is by far the best for diagra...

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Can we use a product like Lucidchart for "personal" use?

Absolutely! Lucidchart is a clever tool that is fit for purpose for whatever activity you would like - whether it's your thoughts or processes. There is a well-populated library of well-designed te...

See all answers

Comparisons

LeanIX vs iServer

Compared 24% of the time

Sparx Systems Enterprise Architect vs iServer

Compared 18% of the time

ARIS BPA vs iServer

Compared 12% of the time

Visio vs iServer

Compared 11% of the time

MEGA HOPEX vs iServer

Compared 7% of the time

More iServer Competitors

Lucidspark vs Lucidchart

Compared 19% of the time

Figma vs Lucidchart

Compared 13% of the time

Sparx Systems Enterprise Architect vs Lucidchart

Compared 12% of the time

Visio vs Lucidchart

Compared 9% of the time

Visual Paradigm vs Lucidchart

Compared 9% of the time

More Lucidchart Competitors

Product Reports

Buyer's Guide

Enterprise Architecture Management

May 2024

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Buyer's Guide

Lucidchart

June 2024

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Orbus Software

Lucid Software

Overview

iServer is a unified software platform and enterprise modeling environment that extends and enhances the familiar, market leading Microsoft Visio and Office products. Core capabilities provided by iServer include an enhanced Microsoft Visio diagramming interface, a powerful central repository for all enterprise architecture or business process models and documentation, and a range of tools for visualization, analysis and decision making.

Our online diagram application makes it easy to sketch and share professional flowchart diagrams. From brainstorming to project management, we support all of your communication needs. That’s why millions of users choose Lucidchart.

Sample Customers

Barclays, Cathay Pacific, Deloitte, British Gas, MasterCard

Google, Salesforce, Adobe, Whirlpool, Uber, Wal Mart, Pearson, Twitch, Riot Games, Western Union, Trimble, Starbucks

Buyer's Guide

Enterprise Architecture Management

May 2024

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