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Bitrix24 vs ClickUp comparison

Bitrix24 and ClickUp are both solutions in the Project Management Software category. Bitrix24 is ranked #13 with an average rating of 8.0, while ClickUp is ranked #12 with an average rating of 7.8. Bitrix24 holds a 2.4% mindshare in PMS, compared to ClickUp’s 1.7% mindshare. Additionally, 90% of Bitrix24 users are willing to recommend the solution, compared to 83% of ClickUp users who would recommend it.
Bitrix24
Read 20 Bitrix24 reviews
  • 576 Views
  • 454 Comparison Views
90% willing to recommend
ClickUp
Read 18 ClickUp reviews
  • 680 Views
  • 347 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Bitrix24 and ClickUp are two competitive tools in the project management and CRM software market. ClickUp edges out Bitrix24 in terms of ease of use and automation, while Bitrix24 offers a more comprehensive suite of features.

Features: Bitrix24 provides a comprehensive CRM solution with strong customization options, integration flexibility, and robust task management functions. Its collaboration tools enhance team interactions. ClickUp offers a visually appealing interface and a dynamic scheduling tool, along with broad automation capabilities, making it simple and effective for task management and resource planning.

Room for Improvement: Bitrix24 could enhance user experience, marketing automation, and simplify elements for basic users. Improvements in financial tracking, integration, and user interface are also needed, as well as better support and customization. ClickUp could improve its mobile UI, add industry-specific features like bug trackers, and make reporting more intuitive. Users have also suggested enhanced automation, better integration options, and a streamlined user interface to tackle complexity.

Ease of Deployment and Customer Service: Both Bitrix24 and ClickUp offer options for deployment on public cloud and on-premises. Bitrix24's support quality varies, relying on partners for technical assistance, with feedback ranging from satisfactory to unsatisfactory. ClickUp generally receives positive remarks for its intuitive support, but users note some limitations. Bitrix24 has a strong community and third-party support base, despite responsiveness and partner quality concerns.

Pricing and ROI: Bitrix24 is seen as cost-effective with flexible pricing supporting various business sizes and offering strong value without significant additional costs. ClickUp is considered affordable, with competitive pricing and different tiers for expanded features, although occasionally perceived as slightly higher-priced. Both solutions deliver positive ROI, with Bitrix24's one-time payment model appealing to many users and ClickUp's per-user pricing benefiting teams seeking tailored solutions.

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To learn more, read our detailed Bitrix24 vs. ClickUp Report (Updated: January 2025).
Buyer's Guide
Bitrix24 vs. ClickUp
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in Project Management Software
13th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (11th), Enterprise Social Software (5th)
ClickUp
Ranking in Project Management Software
12th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Project Management Software category, the mindshare of Bitrix24 is 2.4%, up from 1.7% compared to the previous year. The mindshare of ClickUp is 1.7%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
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VarchasSubrahmanya - PeerSpot reviewer
A stable solution that offers it users a choice to opt for a streamlined approach to task management
From a product management function perspective, it can be challenging to measure whether ClickUp improves efficiency on a month-to-month basis. However, I believe that using ClickUp helps maintain our efficiency levels. If we were to stop using it, I am 100% sure that our efficiency would decrease. That being said, just because we are using ClickUp does not automatically mean our efficiency will increase. We have reached a point where we understand how to use ClickUp effectively, and without it, it would definitely be a problem. However, using it alone does not make us better every day. The absence of ClickUp would definitely cause a problem. But, since we are using ClickUp, we don't get to improve 10% on a month-by-month or a year-on-year basis. So, that's very difficult to measure. Introducing automation and AI would greatly benefit ClickUp by reducing manual work. Currently, team members need to update tasks and communicate issues, which requires me to read through each task and comment to understand the situation. However, if AI could assist in making faster decisions, it would greatly improve efficiency. I need to intervene at a minute level to discover if someone is facing a problem, but AI could help detect issues faster. The success of AI implementation can be seen in how ChatGPT has utilized AI.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The data interpretation feature in Bitrix24 is good."
"The product is user-friendly."
"Offers, a free version."
"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"It is easy to use and very stable."
"Bitrix24 is a user-friendly solution that is easy to use."
More Bitrix24 pros
"Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier."
"The product has an efficient design."
"The most valuable feature of ClickUp is its AI recommendation."
"So when I take a note, I have the ability to highlight text and have it transform into a specific part of the note as a task."
"We can update tasks and track projects."
"The most valuable feature of ClickUp is the UI scheduling tool. It is the best and most convenient and attractive."
"The simplicity of the tool is valuable because it has categories and subcategories."
"It gives reminders for important project dates and when a particular task is about to close."
More ClickUp pros
 

Cons

"There is a need for better integration with ERP solutions."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"We need full ERP integration to take all our processes in one platform."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution's open channel and contact center could be improved."
"There are some bugs in the mobile system."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
More Bitrix24 cons
"It can be improved by making it more user-friendly."
"The product is not user-friendly."
"The email portion, specifically the email automation, where you can add attachments, has room for improvement."
"More automation features must be added."
"I would love to see ClickUp integrated with more tools, possibly like Microsoft Loop."
"The solution's user interface is complex and has a steep learning curve. You can't easily find the features that you are looking for."
"ClickUp could improve by streamlining its functions and organizing them better for easier access."
"ClickUp could improve its documentation section."
More ClickUp cons
 

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The pricing for this program is reasonable."
"The solution's pricing is quite average and not expensive."
"Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
"The product's pricing is okay for me. It is not expensive."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Licenses are cheap compared to other solutions."
More Bitrix24 pricing and cost advice
"I don't have a lot of information about the pricing, but I know that it is fairly inexpensive."
"This solution costs $20 per user per month. If you have 20 users, you would pay $400 per month. There are no hidden fees that we are aware of."
"The price of ClickUp is reasonable. The price is approximately eight dollars per month per person."
"The product is expensive."
"It's very affordable."
"ClickUp's pricing is as per market standards."
"ClickUp is affordable."
"The product has good pricing."
More ClickUp pricing and cost advice
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Top Industries

By visitors reading reviews
Computer Software Company
22%
Comms Service Provider
13%
Government
8%
Retailer
7%
Computer Software Company
16%
Healthcare Company
15%
University
7%
Media Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
See all answers
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
See all answers
What do you like most about ClickUp?
Everything in one place is the biggest benefit. I also like the diagramming tools, where you can create DFDs, structure charts, and more. That makes things easier.
See all answers
What is your experience regarding pricing and costs for ClickUp?
ClickUp's pricing is as per market standards.
See all answers
What needs improvement with ClickUp?
They should explain better how costs and licensing are distributed. They auto take money from the credit card without notification for a while.
See all answers
 

Comparisons

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Zoho CRM vs Bitrix24
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Microsoft Dynamics CRM vs Bitrix24 Logo
Microsoft Dynamics CRM vs Bitrix24
Compared 11% of the time
Asana vs Bitrix24 Logo
Asana vs Bitrix24
Compared 10% of the time
More Bitrix24 Competitors
Microsoft Project vs ClickUp Logo
Microsoft Project vs ClickUp
Compared 35% of the time
More ClickUp Competitors
 

Product Reports

Buyer's Guide
Bitrix24
February 2025
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
ClickUp
February 2025
ClickUp reportDownload ClickUp product report
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Bitrix24

Plan, track, and manage any type of work with project management that flexes to your team's needs. Work smarter as a team with real-time chat. Tag individuals or groups, assign comments for action items, and link tasks to get more done together. Stay on track to hit your goals with targets for task completions, numbers, monetary values and more. Track progress in real-time connecting tasks to goals and keep your objectives organized with Goal Folders. Tackle work from any angle with 20+ real-time views that adapt to your needs. Track tasks on List, update workflows on a Board, drag-and-drop due dates on a Calendar, and so much more.

ClickUp
 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
Information Not Available
Buyer's Guide
Bitrix24 vs. ClickUp
January 2025
Free Report: Bitrix24 vs. ClickUp
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