What is our primary use case?
In our advertising agency, we use Monday to collaborate, schedule tasks, share items, and coordinate among the team.
It's a solid solution that allows us to create a more streamlined workflow and connect in an organized way with clients.
With Monday.com we're also able to share deliverables and get them reviewed or approved by clients keeping everything in the same place.
The software is used also to coordinate among Collaborating Professionals that can have access to specific boards and have tasks assigned there.
How has it helped my organization?
The Monday.com software solution has improved our ability to get things done in an organized and streamlined way.
Every task can be set, scheduled, and assigned with easy access. The UI is simple but at the same time strong enough to provide ease of use with many levels of detail that can be added progressively.
The Monday.com software also improved our ability to connect with clients in a very organized and detailed way: clients can leave comments on topics and change task status, those aspects together with the notification system combine into a great solution.
What is most valuable?
The notification system is well done.
The UI is very easy to use and improves progressively.
The templates provided also are a great resource. The items are well displayed in many kinds of display resolutions which can vary from ultra-wide screens to 13" notebooks. The really impressive and most valuable aspect of the Monday.com software is the fact that it simply works. From past experience with other similar software that used to be fully packed with as many features as possible, with Monday.com you can create really tailor-made working boards.
What needs improvement?
There aren't so many areas in which the software from Monday.com could improve.
The solution could use a more streamlined Google Calendar integration.
The ability to preview Google Drive links that are strictly connected to images, videos, or text files could be a huge improvement for those who work with a collaboration between the two software solutions.
Also, the ability to match with the Google calendar from teammates with task assignments with visual alerts could be a great addition.
For how long have I used the solution?
I've used the solution for two years.
What do I think about the stability of the solution?
The stability is rock solid.
What do I think about the scalability of the solution?
The solution offers great scalability.
How are customer service and support?
We didn't need any help from support yet.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We did use Asana, however, it had a heavy interface.
How was the initial setup?
The solution is easy to set up.
What about the implementation team?
We did an in-house implementation.
What was our ROI?
We have seen ROI in terms of customer satisfaction.
What's my experience with pricing, setup cost, and licensing?
You can grow at your own pace. The software is great, however, it costs accordingly.
Which other solutions did I evaluate?
We looked into Trello, however, it was not as deeply organized as Monday.com.
Disclosure: I am a real user, and this review is based on my own experience and opinions.