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Assistant Director of Program & Impact - Genesee & Teen Center Sites at Boys & Girls Club of Lake County
User
I like the email reminders asking me where I am with the assigned task and if I need some help
Pros and Cons
  • "Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task."

    What is our primary use case?

    We use monday.com for recruiting new staff and scheduling tasks that need to be done on a timely basis. Before implementing monday.com, we had to email every new applicant, so some would fall through the cracks. Now each applicant gets added to the recruitment pipeline on monday.com.

    We use monday.com to assign staff members to various tasks in the hiring process and go through the steps in a quick and orderly fashion. 

    How has it helped my organization?

    This solution keeps us on task and organized. We can keep all the applicants for the different positions in one place and schedule interviews. Monday.com tracks everyone involved in the process and our progress recruiting new staff. We keep all of their information in one spot and share it with the team members that need to stay in the loop.

    What is most valuable?

    Monday.com sends email notifications to keep us all on task. I love the email reminders asking me where I am with the assigned task and if I need some help. I have used this to get things done on time, and it also encourages me to acknowledge when I need some help because I have not been able to complete the task.

    I can set interviews and move applicants around to different created buckets. For example, I can make a bucket for applicants being considered for various positions and tag our HR staff to ask them to do the onboarding.

    When we moved offices, we used Monday.com to keep us on task, and everyone was given job duties to support the process. I liked how we could set deadlines for everything that needed to get done during the move. Monday.com serves as a live document, so we can see in real-time when things get done. Specific tasks needed to be finished before we moved on to the next, and we would send emails to ensure everything was completed on deadline.

    For how long have I used the solution?

    We've been using monday.com for about five or six months.

    Buyer's Guide
    monday.com
    April 2025
    Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,686 professionals have used our research since 2012.

    How are customer service and support?

    I have not contacted customer service yet, but when we asked questions at the webinars, we always got the answers.

    How would you rate customer service and support?

    Positive

    What about the implementation team?

    My director handled the installation. He is incredibly knowledgeable of the product and what it can do.

    What's my experience with pricing, setup cost, and licensing?

    I don't know what monday.com costs precisely, but I'm told it is fairly priced.

    What other advice do I have?

    I rate Monday.com 10 out of 10. My advice is to take advantage of the webinar training. It's helpful. 

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Rafael Alves - PeerSpot reviewer
    Photographer and Visual Designer at Rafograph
    Real User
    Streamlines tasks, has great UI, and is easily accessed
    Pros and Cons
    • "The notification system is well done."
    • "The solution could use a more streamlined Google Calendar integration."

    What is our primary use case?

    In our advertising agency, we use Monday to collaborate, schedule tasks, share items, and coordinate among the team. 

    It's a solid solution that allows us to create a more streamlined workflow and connect in an organized way with clients. 

    With Monday.com we're also able to share deliverables and get them reviewed or approved by clients keeping everything in the same place. 

    The software is used also to coordinate among Collaborating Professionals that can have access to specific boards and have tasks assigned there.

    How has it helped my organization?

    The Monday.com software solution has improved our ability to get things done in an organized and streamlined way. 

    Every task can be set, scheduled, and assigned with easy access. The UI is simple but at the same time strong enough to provide ease of use with many levels of detail that can be added progressively.

    The Monday.com software also improved our ability to connect with clients in a very organized and detailed way: clients can leave comments on topics and change task status, those aspects together with the notification system combine into a great solution.

    What is most valuable?

    The notification system is well done. 

    The UI is very easy to use and improves progressively. 

    The templates provided also are a great resource. The items are well displayed in many kinds of display resolutions which can vary from ultra-wide screens to 13" notebooks. The really impressive and most valuable aspect of the Monday.com software is the fact that it simply works. From past experience with other similar software that used to be fully packed with as many features as possible, with Monday.com you can create really tailor-made working boards.

    What needs improvement?

    There aren't so many areas in which the software from Monday.com could improve. 

    The solution could use a more streamlined Google Calendar integration. 

    The ability to preview Google Drive links that are strictly connected to images, videos, or text files could be a huge improvement for those who work with a collaboration between the two software solutions. 

    Also, the ability to match with the Google calendar from teammates with task assignments with visual alerts could be a great addition.

    For how long have I used the solution?

    I've used the solution for two years.

    What do I think about the stability of the solution?

    The stability is rock solid.

    What do I think about the scalability of the solution?

    The solution offers great scalability.

    How are customer service and support?

    We didn't need any help from support yet.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We did use Asana, however, it had a heavy interface.

    How was the initial setup?

    The solution is easy to set up.

    What about the implementation team?

    We did an in-house implementation.

    What was our ROI?

    We have seen ROI in terms of customer satisfaction.

    What's my experience with pricing, setup cost, and licensing?

    You can grow at your own pace. The software is great, however, it costs accordingly.

    Which other solutions did I evaluate?

    We looked into Trello, however, it was not as deeply organized as Monday.com.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    monday.com
    April 2025
    Learn what your peers think about monday.com. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
    849,686 professionals have used our research since 2012.
    reviewer1851498 - PeerSpot reviewer
    Associate Director - Corporate and Foundation Relations at University of Alberta
    Real User
    Flexible, easy to use, and intuitive
    Pros and Cons
    • "The number one feature is the ability to automate pretty much everything."
    • "The tool is beneficial for some businesses yet prohibitively expensive for others."

    What is our primary use case?

    We use the product mainly as a project management tool. We need to provide an impact report every year to different stakeholders. These reports have different deadlines and usually need the participation of several members of our organization. We are a large organization and we close several partnerships year after year, and the amount of reporting that needs to be produced and coordinated is very high. Also, these reports are crucial for the continued success of our unit.

    How has it helped my organization?

    Monday.com has helped us to automate processes and develop a space where different members of our team can communicate and share information. 

    Monday.com has helped us to meet all our deadlines by allowing us to be proactive and develop the different reports way in advance. 

    Monday.com is able to show us on one page all the different commitments we have in the future, allowing us to assign responsibilities and manage our resources efficiently. Ultimately, Monday.com is a tool that has improved our internal communication.

    What is most valuable?

    The number one feature is the ability to automate pretty much everything. This feature has allowed me to save so much time by avoiding repetitive tasks. 

    I love how flexible and easy to customize it is. I have been able to build a different board for different projects, and every single time Monday.com has been able to provide the right tool to build something that works for my team. 

    Monday.com is a user-friendly platform. It is very intuitive and easy to use. I am able to build new tools or boards in no time.

    What needs improvement?

    I have small criticisms since it's excellent and simple to use. 

    I would recommend developers to continue focusing on the user experience and putting the consumer at the core of their functionality. Due to the fact that it is so comprehensive, it can be difficult to understand each functionality at times. 

    The tool is beneficial for some businesses yet prohibitively expensive for others. 

    Something that would be beneficial for me would be the ability to download or export many of the graphs or boards so that I can quickly share them with other colleagues who don't use Monday.

    For how long have I used the solution?

    I've used the solution for two years.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Project Manager at Shorr Solutions
    User
    Greta time tracking and automation with extremely responsive support
    Pros and Cons
    • "We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place."
    • "Making adjustments to the My Work section that it includes deadlines for multiple columns on a board instead of just one would be very useful."

    What is our primary use case?

    As a national medical practice consulting firm, we use Monday.com to manage all of our team member's daily tasks and all our client projects. We also use Monday.com to manage all of our marketing, website, and speaking engagement projects, as well as our lead nurturing process. 

    We have created boards for each client and are sure to keep track of items that we've worked on for our clients by month and have created a time tracking column where we're able to log how much time was spent and bill our clients accordingly. 

    We're able to seamlessly stay on top of all deadlines for our marketing, website, and speaking engagement initiatives and Monday.com is a huge contributor to our success in staying on top of our lead management.

    How has it helped my organization?

    Monday.com is an amazing project management tool. I cannot say enough great things about it. 

    It has helped us to stay organized and on track with deadlines. We're also able to effectively manage our to-do lists and can easily track what deadlines are overdue, due today, due this week, and due next week in the "My Work" section. 

    We love how we can create boards specifically focused on one topic and have all tasks and projects pertaining to that in one place. We can communicate well as a team in the updates section, add notes, links, files, etc. The platform is always updating so there's now a collaborative doc we can use similar to Google Docs and also we love the automation.

    What is most valuable?

    The features of Monday.com that our consulting firm has found the most valuable include the time tracking column, the ability to create multiple boards for each specific client as well as projects/tasks pertaining to a specific area in our company (marketing), automatons that move items once they are complete as well as automation that notifies our team when a task is complete with specific details we've customized (who completed the task, for which client and how long it took them to complete).

    The "My Work" section is my ultimate favorite part of the tool. 

    What needs improvement?

    Making adjustments to the My Work section so that it includes deadlines for multiple columns on a board instead of just one column, would be very useful. Since the update/transition was done not too long ago from the previous " My Week" section, this has been a major flaw in the My Work section. Many of our boards have multiple deadline columns and it would be great to see all of the columns in the "My Work" section, not just one. We believe this may be an issue for multiple teams, not just ours.

    For how long have I used the solution?

    I've used the solution for three years.

    What do I think about the stability of the solution?

    I'm very confident that Monday.com is a stable solution. The team is great and they're providing wonderful customer service. They are extremely knowledgable, skilled, and innovative - creating a seamless platform that is always growing and improving to be even more efficient!

    How are customer service and support?

    Monday.com has given me one of the best customer service experiences I've ever had. They are extremely responsive and helpful.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used HighRise. It was not a strong enough tool for project management. 

    Which other solutions did I evaluate?

    Yes, we evaluated Asana

    What other advice do I have?

    Monday.com is the best and we are huge fans.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1850955 - PeerSpot reviewer
    Executive Director of Marketing Services at EWM NOW
    User
    Straightforward to use, easy to set up, and offers both internal/external boards
    Pros and Cons
    • "It has helped us be super creative with how we divide our boards between departments."
    • "Often we receive technical difficulties on the platform and the entire website will be down."

    What is our primary use case?

    I use the product for project and task management and communications between different departments. It's great for design requests and updates on deliverables. 

    We use the software at the marketing agency, where having different clients sure gets overwhelming at some points. How we’ve designed our boards, makes it easier to keep track of all the clients and the progress status of their services as well as review the weekly KPI analytical reporting for each client. 

    The platform is also pretty easy and straight forward to use. 

    How has it helped my organization?

    It has helped us be super creative with how we divide our boards between departments. 

    Now we have one main workspace for launching clients, one for waiting, one for recurring, and one for internal. 

    Under the internal we have it sectioned per department, per client and per service signed up. We also have sections for analytics reporting so that we have all our info in one place. Each client gets a board with all their needed information and links. 

    This has definitely made it easier for everyone on the team to be updated.

    What is most valuable?

    The templates they provide are super helpful to make you start off right the way. The automation available is also a great way to take things off of your hands by automating the process behind it. The ability to track the timelines of every single project and see all the comments and updates makes it easier for upper management to easily review work and keep track of the progress we’ve come through. 

    We actually base all our internal team meetings on Monday, where we start going through each workspace and client boards. 

    What needs improvement?

    Often we receive technical difficulties on the platform and the entire website will be down. We’ve noticed this happens more often recently which interrupts our internal process as we work on the platform on a daily basis. 

    It would be great if the platform has a Kanban look and board to track all projects and tasks from backlog, to to-do, to in progress, in review, approved, and all the steps necessary so all requests are going through all steps to ensure seamless operations between all departments.

    For how long have I used the solution?

    I've used the solution for over four years now.

    What do I think about the stability of the solution?

    The stability looks promising.

    What do I think about the scalability of the solution?

    The platform needs to be more US-focused with local offices and local talent. 

    How are customer service and support?

    We've never gotten into Monday support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We used Asana and Jira. Monday has better aesthetics.

    How was the initial setup?

    The setup is pretty simple and easy to get the hang of.

    What about the implementation team?

    We handled the initial setup in-house.

    What was our ROI?

    We've seen an ROI of at least 5X.

    What's my experience with pricing, setup cost, and licensing?

    The enterprise plan can be a bit cheaper.

    Which other solutions did I evaluate?

    We evaluated Asana and Jira.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    reviewer1849572 - PeerSpot reviewer
    Loan Analyst at Bluefire Mortgage Group
    User
    Saves time, helps clarify task status, and offers great automation
    Pros and Cons
    • "I have found the automation very useful for reminders."
    • "More demos on how to navigate and set up certain functions could be helpful."

    What is our primary use case?

    We use this solution for organizational purposes including when certain actions are needed from other members of the team. 

    It also lets others know what stage we are in our processes. The status updates make meetings smoother by having specific questions based off notes that are inputted into items needing to be collected. The assigning feature also delegates tasks to certain memebers which can be alleviating to those who do not want to constantly tell other what to do. It is a nice touch to just notify someone that a certain task is their responsibility

    How has it helped my organization?

    It has made us more efficient by cutting back and forth conversations that can be eliminated with a glance of the workflow board. 

    The certain board views for users that use different functions are amazing too as the board can become very overwhelming when there is a bunch of information on there. This view can help digest items that pertain to the tasks that you mainly focus on. 

    I also noticed that people were more aware of what is needed when notating properly. This can help efficient ways to request items that are falling by the wayside.

    What is most valuable?

    I have found the automation very useful for reminders. There are constant reminders of important items that need to be taken care of at a certain time in our loan processes and these reminders eliminate any compliance issues that we may run into by forgetting to send certain disclosures out. The timeline of loans is always on its own timeline and has its unique constraints that make timing very valuable to us. 

    The more time we save having fewer conversations about where we are at in the process the more time we have to execute other items.

    What needs improvement?

    More demos on how to navigate and set up certain functions could be helpful. There are a lot of features that do not get utilized for the simple reason that people do not know how to make them work. If there were more step-by-step processes, the public could learn how to utilize every feature Monday has to offer. There is a learning curve to having the board work for you. However, overall, it is very simple to use and the features need more exposure to help those who may take advantage of the automation.

    For how long have I used the solution?

    We have been using this for one and a half years.

    What do I think about the stability of the solution?

    The stability can be spotty at times, however, it happens very rarely.

    What do I think about the scalability of the solution?

    The scalability is impressive. The amount of users that can engage with this is unlimited.

    How are customer service and support?

    I have not had to call them quite yet.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were using Trello beforehand and we had more sale volume to the point that it was not supporting us well. Monday helped alleviate a lot of pain points that we ran into when trying to find an organizational tool to help our workflow

    How was the initial setup?

    The setup was straightforward with the exception of the coding features.

    What about the implementation team?

    One of our associates set up the whole system. It took many meetings to agree on how the board should look and what we should focus on.

    What was our ROI?

    I can't quantify ROI quite yet.

    What's my experience with pricing, setup cost, and licensing?

    It is very reasonably priced and worth the effort to get workflows down as there are many features that can help other businesses function efficiently.

    Which other solutions did I evaluate?

    We honestly tried this solution shortly after Trello and did not find any other competitors that we were interested in. Although Salesforce is one of the other platforms we were considering, the costs did not make sense for us.

    What other advice do I have?

    I advise that the company has one person curate the website. It can be messy having many editors and items getting deleted by accident.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Erik  Hupjé - PeerSpot reviewer
    Founder & Managing Director at R2 Reliability
    User
    Cost-effective, has easy collaboration capabilities, and helps track tasks
    Pros and Cons
    • "Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones."
    • "We'd like integration with SharePoint so that it becomes easier to find and share files stored in SharePoint."

    What is our primary use case?

    I run a small company with a virtual team spread across three countries and three different timezones. We manage all work through a range of boards on Monday. Whether that is projects like the translation of an online course, or ongoing tasks like keeping track of which expenses are missing receipts in our bookkeeping software, to a recently developed social media posting calendar we are moving more and more towards Monday

    We are also looking at customer support (tickets) and a board for company objectives and KPIs.

    How has it helped my organization?

    Monday.com has made it much easier to keep track of a wide range of tasks whilst we have a team distributed over multiple countries and timezones. It saves a huge amount of email and people can update their tasks when required. Others can review progress or comment on it. It also allows my team to progress work with myself only having to be involved at the last step to review and approve.

    We are progressively also saving money as we turn off other software platforms and move as much work into Monday. We recently turned off an expense social media scheduler for a combination of Monday and Canva (which we already had).

    What is most valuable?

    I love that on Monday.com I can invite as many 'guests' into our account as I need, that has made collaborating with freelancers much easier and more cost-effective. This was one of the key reasons I left another platform - it was simply to expensive to add freelancers as they all required their own paid access. With Monday.com I can have my core team with full paid access and then get as many freelancers onboard as required when we are working on a project.

    There is also a continuous stream of improved functionality that opens up new possibilities. 

    What needs improvement?

    Without having to go to the Enterprise level, I would love to see better:

    Access controls so that we can securely build boards that we can share with clients to manage their work/projects (and in our own branding and own URL).

    Integration with SharePoint so that it becomes easier to find and share files stored in SharePoint.

    Integration with Canva so we can add a URL from a Canva design in our social media planner and it automatically shows a preview of the post image without having to also attach the Canva design as a PDF to the item on Monday.

    For how long have I used the solution?

    I've used the solution for almost three years.

    What do I think about the stability of the solution?

    The stability is excellent.

    What do I think about the scalability of the solution?

    The scalability is excellent.

    How are customer service and support?

    I did reach out to support once or twice and they were helpful and fast.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I used Asana before and I switched as it was too expensive to have freelancers or ad hoc users (they all needed a paid account).

    How was the initial setup?

    The initial setup is simple.

    What about the implementation team?

    We handled the initial setup in-house, however, I did reach out to support once or twice and they were helpful and fast.

    What was our ROI?

    ROI has been very good.

    Which other solutions did I evaluate?

    We looked at both Asana and Trello.

    What other advice do I have?

    When you put in some time and effort to understand what is possible and encourage your team to explore and play around, it is quite amazing how much you can do with the product.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Cailin Diana - PeerSpot reviewer
    Graphic Designer at Content Merchants
    User
    Improves efficiency with a great Inbox and excellent customization capabilities
    Pros and Cons
    • "The board customization is an incredibly valuable feature."
    • "I struggle to use the mobile version of Monday.com."

    What is our primary use case?

    We use Monday.com as our primary method of communication in an entirely remote agency environment. 

    The agency went remote at the beginning of the pandemic and needed a communication and file sharing solution as we were no longer sharing office space. 

    We use Monday.com not only to communicate throughout the workday but also use it to manage individual jobs and deadlines for these jobs. We also use Monday.com to share project files with one another so that we can work collaboratively on our projects.

    How has it helped my organization?

    Before we started using Monday.com we were using an alternative project management software, however, the features were relatively limited in comparison to Monday.com. 

    Monday.com has improved the efficiency in which we manage jobs and clients. It has also improved our overall company communication and effectiveness. Monday.com has allowed us to maintain a company culture and working structure while working completely remotely. It helps us manage our deadlines effectively and ensure that we stay on top of all of our deadlines.

    What is most valuable?

    Personally, my favorite feature on Monday.com is the Inbox. The Inbox helps me identify the most important notifications as these are the ones that I specifically mentioned. This ensures that I don't miss any pressing questions or briefs from my team. 

    I also find that board customization is an incredibly valuable feature, we are able to customize the columns of our boards according to our needs and the role that a particular board plays in our organization. Board customization helps us to make Monday.com fit our individual needs as an organization.

    What needs improvement?

    I am incredibly happy with the desktop experience of Monday.com, however, I struggle to use the mobile version of Monday.com. Monday.com's mobile app would be an incredibly useful tool allowing me to manage jobs and touch base with my team on the go, however, the mobile app is not suited to a mobile user's experience. The Monday.com mobile app is similar to the desktop app just smaller; I find that the information is cramped and hard to navigate. The desktop format is not suited for a mobile user experience and I think that the user experience of the Monday.com mobile app needs to be completely rethought.

    For how long have I used the solution?

    I've used the solution for about two and a half years.

    What do I think about the stability of the solution?

    Monday.com is very stable. In the last 2.5 years of using the platform, it has only been down once or twice and for relatively short periods of time and did not disrupt the workflow.

    What do I think about the scalability of the solution?

    I work in a relatively small team and Monday.com is incredibly useful for our team size in regards to communication and costing. However, the platform is scalable and would help the efficiency of larger teams and companies as well.

    How are customer service and support?

    We, fortunately, have not had issues with Monday.com where we have needed customer support, however, on the few occasions where the platform has had outages their website. https://status.monday.com/ has been invaluable in keeping us in the loop in regards to the outage and what is being done about it.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    Prior to using Monday.com, the company made use of Trello. Trello was a useful software and easy to use but did not have as many features or as much customization as Monday.com. 

    How was the initial setup?

    Yes, Monday.com was very straightforward in terms of setup. I did not find that starting on the platform was complicated and got the hang of using the platform very quickly.

    What about the implementation team?

    We used the solution in-house.

    What's my experience with pricing, setup cost, and licensing?

    Monday.com is incredibly useful for smaller teams as you pay per user on the platform. We use the Pro package, however, there are other plans for different prices as well.

    Which other solutions did I evaluate?

    We looked at staying with Trello and we looked at other software such as Todoist and Microsoft Teams. 

    What other advice do I have?

    Monday.com is by far my favorite work-from-home solution.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Google
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free monday.com Report and get advice and tips from experienced pros sharing their opinions.
    Updated: April 2025
    Buyer's Guide
    Download our free monday.com Report and get advice and tips from experienced pros sharing their opinions.