New Relic vs OpenText SiteScope comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

New Relic
Ranking in Application Performance Monitoring (APM) and Observability
3rd
Average Rating
8.6
Number of Reviews
152
Ranking in other categories
Network Monitoring Software (6th), IT Infrastructure Monitoring (5th), IT Operations Analytics (2nd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (3rd)
OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
27th
Average Rating
7.6
Number of Reviews
24
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 7.1%, down from 10.5% compared to the previous year. The mindshare of OpenText SiteScope is 0.2%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
Unique Categories:
Network Monitoring Software
2.3%
IT Infrastructure Monitoring
4.5%
No other categories found
 

Featured Reviews

AS
Dec 7, 2022
Good performance monitoring with helpful code detection and resolution
The New Relic APM basically helps us understand how the application is functioning at a very in-depth level. The APM helps us bring in observability, which is the next part of monitoring. It tells us about every database query, long-running query, website response time, page load times, and…
John Boake - PeerSpot reviewer
Jul 11, 2022
We can query from a single location and nest all monitors within folders, but we should be able to manage all servers without having to log on to different servers and data centers
We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location. We've had it for quite a while, and I've never done an upgrade on it, but from what I understand, the upgrades are not as straightforward as you would think. I know that we've run into some issues related to porting the database through different versions. So, it's a slow slog. The process has been longer than expected. I don't like its licensing because you have to license it by individual licenses.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."
"The monitoring so far has been good and we are happy with it."
"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."
"The synthetics, alerts, and native inbuilt capabilities for monitoring the cloud with the New Relic agents have been helpful."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The most valuable features are infrastructure monitoring and application performance monitoring (APM)."
"The stability of the Micro Focus Voltage SiteScope is good."
"The product's ability to monitor systems and applications and send alerts and create support tickets are the most valuable features of the product."
"It's integrated with different monitoring tools, such as AppDynamics."
"Has a simple setup. It can be up and running within hours."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
 

Cons

"I would like an infrastructure network that provides real-time views, showing the issues."
"The product has good documentation for Linux, however, their documentation for Windows is lacking substantially. It's something they need to develop."
"The solution should include more detailed reports for SQL database requests."
"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."
"The deployment process could be improved."
"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."
"The solution could improve by having more network monitoring features, such as for all the infrastructure."
"They should bring the pricing down to be more competitive."
"The graphs and dashboard in the solution are areas that need improvement."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"It should improve its integrations with various tools, especially service management tools."
"You can use OpenText SiteScope for small or middle environments. But if you want to monitor a large environment, it is not scalable. If you can monitor a large environment with OpenText SiteScope, it can be a valuable product."
"It may lack some features other products in the category have like more detailed transaction tracking."
"We'd like a uniform interface for monitoring our system, since that's the purpose of SiteScope."
"The tool needs to support new technologies like Kubernetes. It also needs to improve scalability."
"They should provide more templates for new vendor devices."
 

Pricing and Cost Advice

"The pricing is fine."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
"The solution is cheap, but prices can go up when users grow."
"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"Because of budget, we are not using the mobile app part of this tool."
"I loved this product, but we can no longer afford it, so we dropped it."
"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"Licensing is a little steep."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
"You have to pay for their "solution templates". Other tools do not charge you for knowledge-based monitoring bundles."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
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Top Industries

By visitors reading reviews
Educational Organization
30%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
5%
Financial Services Firm
30%
Manufacturing Company
15%
Computer Software Company
10%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic?
It allows the restriction of privileges and control of users.
What needs improvement with New Relic?
The solution only supports the cloud platform and not on-premises. Therefore, they should assess supporting the licensing on-premises as well.
What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
I would rate the pricing of SiteScope as a five out of ten in terms of costliness. It is not overly expensive, but there is room for improvement in terms of cost-effectiveness in some areas.
What needs improvement with Micro Focus Voltage SiteScope?
In terms of improvement, OpenText SiteScop could become a better solution by adding more monitoring templates, like RedScope, to make it easier to track specific technologies. It should also improv...
 

Comparisons

 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
Micro Focus SiteScope, HPE SiteScope, SiteScope
 

Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Vodafone Ireland, Kuveyt Turk Participation Bank
Find out what your peers are saying about New Relic vs. OpenText SiteScope and other solutions. Updated: May 2024.
787,779 professionals have used our research since 2012.