Fortinet FortiWLM vs Mist AI and Cloud comparison

Fortinet FortiWLM and Mist AI and Cloud compete in the wireless network solutions category. Mist AI and Cloud seems to have the upper hand due to its superior automation capabilities and AI-driven network insights, enhancing user experience despite its higher pricing.

Features: Fortinet FortiWLM is praised for centralized management and integrated security features through the Fortinet Security Fabric, seamless roaming leveraging Virtual Cell, and strong hardware quality. Mist AI and Cloud stands out with its AI-driven automation, offering automated configuration suggestions, detailed user experience insights, and Wi-Fi Assurance, which enhances network optimization.

Room for Improvement: Fortinet FortiWLM could enhance its reporting and integration features, automate guest management, and address service contract policies for smaller organizations. Mist AI and Cloud could improve by expanding integration capabilities, addressing pricing concerns, and enhancing local support and documentation for broader accessibility and ease of use.

Ease of Deployment and Customer Service: Fortinet FortiWLM deploys on-premises, emphasizing stability within existing infrastructures, with generally favorable customer service acknowledged but variable in response times. Mist AI and Cloud offers deployment flexibility with cloud and on-premises options. Technical support is satisfactory, though complex issues sometimes require escalation, indicating a need for improving first-line support.

Pricing and ROI: Fortinet FortiWLM offers competitive pricing with reasonable licensing options, reducing costs through its unified security approach and contributing to a positive ROI. Mist AI and Cloud, while pricier, provides substantial automation features that may justify the investment. Pricing remains a concern for some, especially in regions with high taxation, yet ROI is generally viewed positively due to its capabilities.