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BlackBerry Cylance Cybersecurity vs Cortex XDR by Palo Alto Networks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 27, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
30th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Cortex XDR by Palo Alto Net...
Ranking in Endpoint Protection Platform (EPP)
5th
Average Rating
8.4
Reviews Sentiment
7.3
Number of Reviews
92
Ranking in other categories
Endpoint Detection and Response (EDR) (9th), Extended Detection and Response (XDR) (7th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (4th)
 

Mindshare comparison

As of October 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of BlackBerry Cylance Cybersecurity is 1.1%, down from 1.3% compared to the previous year. The mindshare of Cortex XDR by Palo Alto Networks is 3.7%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Market Share Distribution
ProductMarket Share (%)
Cortex XDR by Palo Alto Networks3.7%
BlackBerry Cylance Cybersecurity1.1%
Other95.2%
Endpoint Protection Platform (EPP)
 

Featured Reviews

Sooraj Makkancherrry - PeerSpot reviewer
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
HectorRios - PeerSpot reviewer
Has detected high-risk threats effectively and provides strong behavioral protection
They did well with handling high-risk threats. I would rate Palo Alto support an eight or nine. I would give them an eight because in the majority of cases, we talk with local partners, and only in case of an emergency or a difficult issue, we jump to Palo Alto support. When we had that experience with Palo Alto support, it was nice service, but it was really difficult to get it. To jump from the partner to Palo Alto directly was challenging. I understand that it's part of the service, as the local partner just jumps up to Palo Alto support in case they need it. In some cases, when we faced an important issue, it was preferred to jump directly to Palo Alto to save time.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I rate the tool a ten out of ten when it comes to the ease of use or management part."
"The solution is extremely scalable. It's got the hybrid functionality, it's got the system functionality and cloud functionality as well."
"It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions."
"The platform's most valuable features are the malware detection capabilities."
"In most cases, the solution's ability to detect in the MITRE framework, and its ability to be able to detect attacks in any one of seven or eight different areas of the life cycle of an attack is very useful."
"The solution runs in the background, and I do not need to care about it."
"The solution is very quick at easily changing the levels of protection for each computer and the server."
"The solution is pretty easy to scale."
"The normal protection was really effective, and we detected situations that if we didn't have Cortex XDR by Palo Alto Networks, it's highly likely that we would have been affected, but it protected the infrastructure."
"The management capabilities, allow an IT organization to get quite a good picture of attempted cyber attacks."
"It's very stable. I've never experienced downtime for the ASM console or ASM core."
"One thing that I like about Cortex XDR by Palo Alto Networks, it is detecting all the suspicious or malicious binaries, and it has integration with Palo Alto Firewall."
"The stability of the solution is very good. We have about 100 users on it right now, and we use it twice a week."
"If the user leaves our premises or network, Palo Alto Traps will still be on that endpoint and will still apply our policies."
"The dashboard is customizable."
"The tool is designed to scale for large enterprises and handle large volumes of data."
 

Cons

"​It needs real analysis of quarantined files. The EDR product isn't showing much right now."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"The price for this EPP platform is expensive and could be improved."
"It was not effective. There were a lot of false positives, even when we use Adobe, and everybody uses Adobe, which is not a threat."
"While you are working, you are finding these things that were supposed to be waived have come back to being blocked. That's frustrating."
"The solution’s technical support could be improved."
"It's a good solution but some features just need to be updated."
"The product needs to continue to offer better alerts. In particular, around false positives. It needs to reduce them from happening."
"Dashboards do not allow everyone to see what's happening."
"Cortex XDR by Palo Alto Networks could improve by adding a sandbox feature to better compete with their competitors which have it."
"Cortex XDR is trickier to configure than other Palo Alto products. This is one area where we are not so satisfied."
"I think sometimes Cortex XDR agent automatically stops event capturing from the device, and then even the dashboard does not get any notifications from the agent."
"The encryption is not up to the mark."
"Cortex XDR by Palo Alto Networks could improve by offering remote management. It would be useful to look at the client's issue to fix it."
"Cortex XDR could improve its sales support team, including better commission structures and referral programs."
"The tool needs to be improved in terms of integration and interface."
 

Pricing and Cost Advice

"The monthly fee is $55 USD per user."
"We went through a third party initially to do the renewal, but we won't be renewing, we will move on to something else."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"We would just add more if there are new users, but right now you just need one license for per user."
"The product cost is about $5, per user, per month."
"The solution provides me with competitive pricing."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"The pricing is a little bit on the expensive side."
"The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month."
"It's about $55 per license on a yearly basis."
"The price was fine."
"This is an expensive solution."
"We pay about $50,000 USD per year for a bundle that includes Cortex XDR."
"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"Cortex XDR’s pricing is very reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Government
7%
Comms Service Provider
6%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise13
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise18
Large Enterprise36
 

Questions from the Community

What do you like most about Blackberry Protect?
It is a good endpoint solution. It is very easy to manage and detect the threat immediately. It will take the necessary actions.
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immedi...
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How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface, applies behavioral-based endpoint protection and response, and includes risk-ba...
 

Also Known As

Blackberry Protect
Cyvera, Cortex XDR, Palo Alto Networks Traps
 

Overview

 

Sample Customers

Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
CBI Health Group, University Honda, VakifBank
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Cortex XDR by Palo Alto Networks and other solutions. Updated: September 2025.
869,883 professionals have used our research since 2012.