Adobe Commerce vs Pega CRM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Adobe Commerce
Average Rating
8.2
Number of Reviews
26
Ranking in other categories
eCommerce Platforms (3rd)
Pega CRM
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
CRM Customer Engagement Centers (7th), CRM (17th)
 

Featured Reviews

Dennis Tran - PeerSpot reviewer
Feb 29, 2024
Build a tailor-made website with a user-friendly interface
Adobe Commerce is a robust e-commerce platform. It stands alongside industry leaders like Salesforce Commerce Cloud, offering a hybrid API model. It is competitively priced among its peers along with flexibility as an open-source platform. Additionally, Adobe Commerce provides AI features, including a tool called Insight for AI-driven product recommendations. Many clients continue to leverage this AI capability to enhance their e-commerce experience, making it a popular choice among businesses. It has an open architecture, user-friendly interface, and integration with other e-commerce tools. This adaptability extends to engagement-focused tools and services, ensuring a comprehensive and enriched customer experience on Adobe Commerce-powered websites.
RP
Jan 29, 2024
Low-code platform, many tasks are configurable, eliminating the need for custom coding from scratch and offers beautiful dashboard and offers a lot of out-of-the-box configurations
For case management, Pega's capabilities are unmatched. No other tool has what Pega offers. While Appian might not even have cases (unsure about the latest version), their processes are based on flows. Pega, on the other hand, manages cases with different stages, steps, and flows within each stage. This allows for creating reusable and modular flows at the tool level, unlike building large flows like in Appian. Additionally, Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options like Power Apps, which lack any case-related functionalities due to their different focus.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"As compared to platforms such as ATG or Commerce Cloud, its interface is easy to use. Magento also provides seamless administration for business users. You can also integrate an OMS to an extent. You don't need to have a dedicated OMS. You can leverage the out-of-the-box features of Magento, which is very valuable for startups. Other platforms, such as Commerce Cloud, don't have an OMS, and you have to have your own OMS solution."
"The most valuable feature of the solution is its ease of integration with any upfront platform or CMS solution."
"The most valuable feature in this solution I have found to be that I have the ability to find all the analytics that I need. It has very good integrations with social media platforms and other tools."
"The solution's valuable features are the presentation layout and ease of use. When we have new people joining the team, it is simple for them to get involved very quickly."
"The platform provides an easy way to customize its features."
"It provides AI features, including a tool called Insight for AI-driven product recommendations."
"The ecosystem includes thousands of vendors who are providing third-party add-ons."
"The platform allows us to easily integrate with service vendors, such as delivery services and payment systems."
"Great flexibility and its locking mechanism enable multiple users to work on the same case seamlessly."
"One of the most valuable features of Pega CRM for our team's productivity is its ease of setup, thanks to its configuration-driven approach."
"The case management feature is really valuable."
"The most valuable feature is the ability to pull information about the customer on-the-fly so they feel the interaction is more personal."
"We can effortlessly manage the data within it, and it offers ease of use and high flexibility to present the data across various vendors."
"Pega offers a clear parent-child case relationship that's easily created and maintained. Dependencies can be configured, where reaching a specific stage in a parent case automatically triggers a child task in a child case, while the parent case remains on hold until a certain condition is met before moving forward. This configuration allows multiple users to work on cases in parallel. Many of these settings are readily available within Pega case settings. Overall, Pega's case management is unparalleled compared to other options."
"The solution is very easy to use."
"It also reduces the duration per call, and it ensures a first time resolution of the issue."
 

Cons

"One significant drawback of Commerce is its substantial size, which allows for extensive customization but also elongates the development process for an e-commerce website."
"Magento 2 is only three to four years old, so it is an evolving technology. In certain areas on the front there were some glitches. For example, you can't do certain kinds of filters on data and you have certain speed issues on category pages due to the way it was written within Magento. Those were a few minor tweaks where we, as a community, found that to be a necessary scope of improvement. But I think they are working on it and hopefully they can solve these issues earlier than later."
"Should have a way to communicate properly with the team that builds the platform"
"I'm not a technical person, but we had some kind of late response in page loading, let's say page load speed."
"More technical knowledge is required to keep a Magento website running smoothly compared to many other platforms like OpenCart."
"The analytics are good but there is room for improvement. There are some limitations due to new regulations causing customer data time delays."
"The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers."
"The solution’s performance could be improved."
"The solution has room for improvement around decisional and real-time data analysis."
"There has been a common acknowledgment among customers that this solution is an expensive tool and they often opt for cheaper tools like Comodo"
"They should enable the data-driven streaming feature inside it."
"Price is always a concern for many organizations. They often think Pega is expensive, and sometimes they don't fully understand the pricing model."
"It would be beneficial to enhance the pricing and support implementation options as they are currently quite expensive."
"The UI is lagging and needs to be improved."
"The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications."
"For many of the clients, they have a separate system or separate layer of UI and a separate layer of the business rules engine, which Pega has taken care of in the recent releases."
 

Pricing and Cost Advice

"Many implementations were open-source. We also had a couple of enterprise-level implementations, but I didn't have visibility on the licensing cost."
"The price of the solution increased after Adobe acquired Magento. At this point, we know the price of Magento and SAP, and while they may have lower entry tickets, they are ultimately comparable."
"We transitioned from the platform's commercial license to the open-source version, which helped optimize costs without affecting our sales."
"The product offers an open-source version, which is free. There are licensing options for Adobe Commerce's cloud version."
"The cost of implementation is cheap compared to other solutions."
"This solution is cheaper than some of its competitors. However, the price depends on which country you are in. In some countries, such as Greece or some Southeastern European countries, the price for the client can be expensive."
"The pricing is on the higher side."
"We have numerous uses of the solution in our organisation. Almost 72 applications are integrated with Pega CRM, and some of them are shutting down for various reasons including the high licensing costs. There is a strong focus in the market and offices on cost reduction."
"It is expensive."
report
Use our free recommendation engine to learn which eCommerce Platforms solutions are best for your needs.
787,061 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
71%
Computer Software Company
5%
Retailer
3%
Manufacturing Company
2%
Financial Services Firm
23%
Computer Software Company
17%
Manufacturing Company
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Magento?
The customization capabilities of Adobe Commerce are great.
What needs improvement with Magento?
The hardware requirements of the tool should be made better, as it is a solution that is very heavy on the servers, and it makes it expensive to host many servers.
What is your primary use case for Magento?
The solution is useful in the area of e-commerce.
What do you like most about Pega CRM?
The product's deployment phase was easy.
What needs improvement with Pega CRM?
The disadvantage of the tool stems from the fact that it does not allow users to make database-level modifications. In Siebel CRM, you have complete control over your database, you can do any datab...
What is your primary use case for Pega CRM?
Pega CRM uses a layer cake architecture. Basically, the tool is a convenient application to use even if you are not a technical person, like a business analyst. I use the solution for the CRM modul...
 

Also Known As

Magento, EPiServer Digital Commerce
Chordiant
 

Learn More

Video not available
Video not available
 

Overview

 

Sample Customers

Magento has over 200,000 customers worldwide, including Bjorn Borg, Heath Ceramics, Harper's Bazaar, Kidstuff, International Military Antiques, Gifts That Gives, and Rovio Entertainment Ltd.
The State of Maine, Aegis, Aegon, AIG Japan, ING
Find out what your peers are saying about Salesforce, SAP, Adobe and others in eCommerce Platforms. Updated: May 2024.
787,061 professionals have used our research since 2012.