Microsoft 365 Business Reviews

Name: Microsoft 365 Business
Brand: Microsoft
Rating: 4 (241 reviews)

Vendor: Microsoft

4.2 out of 5

241 reviews
97% willing to recommend

610 followers

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What is Microsoft 365 Business?

Microsoft 365 Business is an essential tool for organizations focusing on emails, document management, and collaboration, leveraging its cloud-based applications for daily office tasks and remote work.

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Microsoft 365 Business is the #2 ranked solution in top Mobile Device Management (MDM) solutions and #7 ranked solution in top Content Collaboration Platforms. PeerSpot users give Microsoft 365 Business an average rating of 8.4 out of 10. Microsoft 365 Business is most commonly compared to Microsoft Intune: Microsoft 365 Business vs Microsoft Intune. Microsoft 365 Business is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 14% of all views.

Buyer's Guide

Microsoft 365 Business

October 2024

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Helped 814,528 peers since 2012

Featured reviews

LaminDrammeh

Information Technology Operations Engineer at a media company with 10,001+ employees

Previously, my company did not use a unified communication tool. For unified communication, my company started to use Microsoft 365 Business. My company used to use technology like Slack for team collaboration. My company used to use local products to manage emails. My company had a totally different license for Office 365. Microsoft 365 Business was chosen by our company as a solution to combine everything. My company does not use a similar technology, like Microsoft 365 Business. In general, my company improved by moving away from disintegrated technologies, and now we are able to integrate different technologies using Microsoft 365 Business.

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Idah Lukhabi

Service Delivery Manager at Wilken Telecoms

I use Microsoft 365 Business in my company mainly for email addresses and for the packages associated with Microsoft Office The most valuable features of the solution stem from the email addresses that my company's teams can use. The packages provided in the solution enable my company's team…

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Jijin Joseph

Technical Director at Channelnext

We are using the complete suite of the solution, including email, OneDrive, SharePoint, and Teams. It is the main communication channel for our business It's an exceptional product. It has more security. The product is very fast and convenient to use. Anyone can work from anywhere. There is no…

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Microsoft 365 Business mindshare

Product category:

As of November 2024, the mindshare of Microsoft 365 Business in the Mobile Device Management (MDM) category stands at 9.8%, down from 20.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Mobile Device Management (MDM)

Key learnings from peers

Last updated Aug 21, 2024

Valuable Features

Microsoft 365 Business offers high productivity, robust collaboration tools like Microsoft Teams and SharePoint, seamless integration across apps, cloud accessibility from any device, strong data security, user-friendly interface, automatic updates, and excellent technical support. Features like Excel, Outlook, and OneDrive enhance efficiency. The subscription model is cost-effective for additions or removals. Multi-device access and real-time collaboration make it essential for diverse business needs.

"The solution's most valuable features are Office products like Word, Excel, PowerPoint, and Teams."
"The product's initial setup phase was straightforward."
"I am highly satisfied with the security features and user-friendly interface."

Room for Improvement

Microsoft 365 Business needs improvements in licensing, pricing, and technical support. There are concerns about the intuitiveness and user-friendliness of applications, such as Excel and Teams. Users face challenges with integration, frequent updates, and stability, particularly for Mac users. The platform's security, scalability, and synchronization require enhancements. Training resources, simplification of admin panels, and better feature consolidation can also enhance user experience.

"Upgrading from the old version to the new version of Microsoft Teams created a lot of issues for small companies and larger enterprises."
"The solution's technical support team takes time to respond to users, making it an area of the tool's shortcomings where improvements are required."
"There is potential for it to offer even more features such as compliance reporting and device management."

ROI

Companies have significant cost savings and improved quality and capacity using Microsoft 365 Business. Documents, emails, and chats are conveniently available in one place, providing invaluable benefits. With lower startup costs and no need for physical servers, companies experience high return on investment. Microsoft 365 Business enables employees to work from home, maintaining functionality and meeting timelines. High availability, expandability, and flexibility contribute to time savings and efficiency, making features worth the investment.

Pricing

Microsoft 365 Business pricing is generally considered high, especially when scaling. Various licenses are available, such as E1 at $12 USD per month, offering flexibility based on user needs. Some companies benefit from discounts with annual commitments, though billing models are complex and could improve. Costs can vary significantly depending on the country and exchange rates. Many users find it fair but acknowledge it could be cheaper. Licensing options typically include monthly or annual subscriptions.

"The solution costs approximately $20 per month per user."
"In general, the product offers different licenses at different prices based on which users have to determine the features they want in the product. My company has P1 and P2 licenses from Microsoft."
"The base price is reasonable, but when it comes to the specialized tools for servers, the cost can become quite high."

Popular Use Cases

Organizations primarily use Microsoft 365 Business for email, document management with Word and Excel, collaboration through Teams, project management with SharePoint, and secure data storage with OneDrive. They rely on it for daily business operations, enhancing productivity and communication, and supporting remote work. Integrations with other Microsoft applications like PowerPoint, Outlook, and Dynamics are also widely utilized. It allows seamless access to documents, facilitating team collaboration and communication.

Service and Support

Users have mixed experiences with Microsoft 365 Business support. Some report responsive and helpful interactions, while language barriers and slow response times frustrate others. Many rely on forums, internal teams, or third-party vendors for solutions. Positive feedback highlights knowledgeable and professional support, especially when specifying the issue or through direct contacts. However, some find the initial support level lacking and suggest improvements in agent expertise and response efficiency.

Deployment

Many found Microsoft 365 Business setup easy, with adequate guides available. Organizations with IT teams or third-party help reported seamless experiences. User-specific deployment time varied, often influenced by network size and additional configurations. Some encountered minor issues like email setup glitches, but constant post-deployment improvements were noted. Setup could be completed within minutes to a few weeks, depending on complexity and resource availability. Maintenance generally required minimal staffing. Cloud accessibility simplified the process.

Scalability

Microsoft 365 Business is known for its scalability, making it suitable for organizations of various sizes. Users note that it accommodates growth easily with additional licenses, although it may be expensive for larger expansions. Reports indicate its widespread use, from small teams to enterprises, with some mentioning thousands of users. Some larger companies have experienced occasional scalability issues, but many find it efficiently meets their needs, providing seamless integration and cloud-based scalability.

Stability

Microsoft 365 Business is highly stable, with most users experiencing minimal issues. The platform rarely crashes or freezes, exhibiting reliable performance and consistent uptime. Some users note occasional minor issues, particularly with Microsoft Teams or large data sets in Excel. However, any stability concerns are typically minor and infrequent, making it a dependable choice for many organizations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Microsoft 365 Business Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Healthcare Company

Government

Financial Services Firm

Real Estate/Law Firm

Insurance Company

Non Profit

Energy/Utilities Company

Retailer

Educational Organization

University

Media Company

Construction Company

Wholesaler/Distributor

Legal Firm

Outsourcing Company

Comms Service Provider

Hospitality Company

Recreational Facilities/Services Company

Consumer Goods Company

Transportation Company

Logistics Company

Non Tech Company

Wellness & Fitness Company

Compare Microsoft 365 Business with alternative products

Learn more about Microsoft 365 Business

Organizations utilize Microsoft 365 Business to enhance productivity and ensure secure document sharing, integrating it with tools like Word, Excel, PowerPoint, Teams, and SharePoint. It's widely used for business intelligence, mobile device management, and remote document access. Many businesses migrate to Microsoft 365 Business for better connectivity and efficiency, appreciating its seamless tool integration, which aids in financial functions and team collaboration. Users value its high productivity, extensive collaboration via Teams, and cost-effective subscription plans, despite areas needing improvement, such as admin panels, security integration, and user experience.

What are the most important features of Microsoft 365 Business?

High productivity without custom tools
Seamless integration across devices
Extensive collaboration via Teams, file sharing, and video conferencing
Offline access
Ease of use and simplicity in adding licenses
Security and cost-effectiveness of subscription plans
Auto-updating software
SharePoint, Power BI, OneDrive, Outlook integration
Unified cloud storage

What are the benefits or ROI users should look for in reviews?

Enhanced productivity and collaboration
Cost savings with subscription plans
Increased mobility and remote access
Improved document security and sharing
Seamless integration with business applications
Efficiency in business intelligence and mobile device management

In specific industries like finance and remote work-centric sectors, Microsoft 365 Business is implemented extensively for its robust document management, financial functions, and exceptional team collaboration capabilities. Its unified cloud storage and mobile access ensure teams stay connected and productive, regardless of location.

Microsoft 365 Business was previously known as Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 F1, MS 365 Business.