ServiceNow Security Operations vs VMware Carbon Black Endpoint comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
7.8
Number of Reviews
16
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (7th), Risk-Based Vulnerability Management (6th)
VMware Carbon Black Endpoint
Ranking in Security Incident Response
1st
Average Rating
7.8
Number of Reviews
63
Ranking in other categories
Endpoint Protection Platform (EPP) (17th), Endpoint Detection and Response (EDR) (14th), Ransomware Protection (4th)
 

Featured Reviews

Chandra Singala - PeerSpot reviewer
Oct 13, 2022
Stable and reliable and is useful for any incoming vulnerability as it helps you avoid vulnerability attacks
I have strong experience with ServiceNow products, including ServiceNow Security Operations. After ServiceNow Security Operations is deployed, you need to maintain the data, but the maintenance is easy in terms of data security and data scanning. Suppose you need to do some customizations, for example. In that case, you have different tools, so you'll need other data maps. Suppose you want to import more information from XML files, for instance. In that case, you need to customize, so this is what you have to do in terms of maintaining ServiceNow Security Operations data. In my organization, three people use ServiceNow Security Operations, and four take care of other tools such as Qualys and Data Stream. I'd recommend ServiceNow Security Operations, especially if you want to maintain your data and prevent any vulnerability attacks, for example, on the infrastructure. Suppose you have customers and you want to convince your customers to go with ServiceNow Security Operations. In that case, you should explain the benefits and consequences of not having the solution. You should also explain to potential customers how ServiceNow Security Operations can prevent vulnerabilities and how it can maintain the current CMDB. This solution is what I recommend for vulnerability response as it's beneficial for any customer and can help maintain infrastructure. My rating for ServiceNow Security Operations is eight out of ten because it's a must-have tool in my organization to avoid any impact on the infrastructure and is always used for infrastructure monitoring. ServiceNow Security Operations should be mandatory for any organization to maintain data. My organization is a gold partner of ServiceNow.
Ricardo Franco Mahecha - PeerSpot reviewer
Sep 8, 2023
Integrates with different software's log servers and easy to scale
We need it to secure some PCs and virtual machines inside the company We have a single point of view of all the security systems, and it has some interesting tools. For Carbon Black Endpoint, the possibility of integration with different other software's log servers is the important thing.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The product has a very simple UI."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"It's stable."
"The solution is stable."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The ease of use is great."
"This product has the capability of uploading scripts to the tool and this is a very comprehensive feature."
"It is a stable solution...The initial setup of VMware Carbon Black Endpoint was easy."
"I like its reporting."
"The triage feature that shows you the whole chain of the malware is useful."
"We can access computers remotely if we need to."
"Carbon Black CB Defense has helped improve my organization by allowing us to have better data so that we can do correlation and get visibility into the alerts."
"We have another piece of that infrastructure that does what they call threat emulation. It's like sandboxing where it takes files that it doesn't know about, puts them in a VM-type environment, and it kicks them off to see if there's any malware or tendencies that might look like malware, that kind of thing."
"The product allows us to focus on endpoint and antivirus protection."
 

Cons

"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The dashboard and playbook creation will need to improve"
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"The initial setup is difficult."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"I would personally give the tech support a rating of seven out of ten."
"Needs improvement in the area of infrastructure for on-premise installation.​"
"In the past, we've seen some stability issues in the latest version releases. We tend to hang back one version just to make sure issues are fully resolved to avoid user disruption."
"When you view the triage, it will show you everything within a given time frame, and not only the attack that caused the alert, which is what I want to see. It shows you all the events during that time, and that can be quite confusing."
"The solution needs better overall compatibility with other products."
"The EDR portion could be better. I'm not a big fan, but it works."
"The tech support communicates, but it's just not with movement."
"Sensor deployment requires extensive fine-tuning, and creating deployment packages is time-consuming."
 

Pricing and Cost Advice

"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The pricing is annually based and operates through another department than mine."
"In terms of licensing costs, Carbon Black CB Defense was all associated with CROW and the services my company is using with them, so it came all-inclusive."
"Overall, it was cost-effective too."
"The price for the solution is completely at government level, meaning one which is very high."
"VMware Carbon Black Endpoint is an expensive product."
"It is more expensive, but it's worth it. There are no additional costs beyond the standard licensing fee."
"The solution has almost the same price as other different kinds of infrastructures, but it offers a lot of different features."
"I am not really involved in the pricing of this product. But, from my understanding, it is OK for us."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Computer Software Company
12%
Government
10%
Manufacturing Company
8%
Computer Software Company
15%
Financial Services Firm
10%
Government
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What needs improvement with ServiceNow Security Operations?
There is room for improvement in terms of developer support and documentation. While they offer some assistance, a more detailed and accurate set of guidelines would be beneficial for implementing ...
What to choose: an endpoint antivirus, an EDR solution or both?
I can recommend Carbon Black, an award-winning next-gen anti-virus (NGAV) and endpoint detection and response (EDR) security solution. The CB Predictive Security Cloud platform combines multiple hi...
What's the difference between Carbon Black CB Response and Carbon Black CB Defense?
Carbon Black offers two different levels of Endpoint Detection and Response. One is the VM Carbon Black Cloud Endpoint Standard (CB Defense), and the other is the Carbon Black Endpoint Detection an...
What do you like most about Carbon Black CB Defense?
VMware Carbon Black Endpoint is a highly stable solution.
 

Also Known As

No data available
Carbon Black CB Defense, Bit9, Confer
 

Learn More

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Overview

 

Sample Customers

DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Netflix, Progress Residential, Indeed, Hologic, Gentle Giant, Samsung Research America
Find out what your peers are saying about ServiceNow Security Operations vs. VMware Carbon Black Endpoint and other solutions. Updated: May 2024.
787,817 professionals have used our research since 2012.