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SentinelOne Singularity Complete vs Trellix ESM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
SentinelOne Singularity Complete cuts costs by boosting productivity, preventing threats, and reducing ransomware risks, offering quick ROI.
Sentiment score
3.2
In-house teams claim McAfee offers high ROI, but executives struggle to see it without C-level focused reports.
Since then, I have not faced any intrusions, which is one reason I chose SentinelOne over ESET.
We have not faced any attacks since we implemented it.
It has absolutely helped reduce our organizational risk.
 

Customer Service

Sentiment score
7.2
SentinelOne Singularity Complete offers quick, knowledgeable support with remote sessions, though some desire faster, interactive phone or chat options.
Sentiment score
4.3
Trellix ESM customer service is generally satisfactory, but technical support varies with noted delays and skill gaps.
They do a great job of figuring out the problem and pointing you to generic documentation or working with you to fine-tune a solution.
We are using the automated email process for support, and they respond within an hour or two hours sometimes.
A chat service would be beneficial.
I would rate support for Trellix ESM 10 out of 10 because if we connect with the support in the UK, we get excellent support.
It's rare for me to need them unless it's an issue with licensing, and they are the best in that regard.
 

Scalability Issues

Sentiment score
8.1
SentinelOne Singularity Complete scales efficiently, smoothly handling deployments, adding agents, and supporting growth across diverse IT infrastructures.
Sentiment score
8.6
Trellix ESM is highly scalable and adaptable, excelling in enterprise environments but may have limitations for medium enterprises.
It's all auto-scale and auto-categorized, configuring automatically.
The tool's built-in automation for deploying the agents works well for large infrastructures like mine.
My deployment is relatively small, and SentinelOne Singularity Complete works within those constraints.
Scalability is quite easier with Trellix ESM, because all we need to do is add more receivers to it, so it can go to any point.
 

Stability Issues

Sentiment score
7.9
SentinelOne Singularity Complete is praised for stability, performance, and proactive updates, despite occasional third-party software conflicts.
Sentiment score
8.3
Trellix ESM is generally stable with effective support, though some users experience bugs and interruptions affecting reliability.
It has caused problems with interoperability between third-party tools, which could lead to entire servers crashing or specific tools failing.
This indicates room for improvement in stability when interacting with other solutions.
Initially, there were issues, particularly on the management side, but now the console is much more stable.
 

Room For Improvement

SentinelOne Singularity Complete needs improvements in updates, false positives, integration, pricing, customization, access control, and threat detection.
Trellix ESM requires stability, HTML5 migration, and upgrades in customization, integration, support, usability, and AI for improved functionality.
The only thing that prevented the attack from succeeding was a free version of Malwarebytes.
Providing a single pane of visibility for the end user would be beneficial.
It's challenging to prevent a user from manipulating their privileges or someone else's of others, and it's difficult to control what users can access at the organizational level.
If there is any device which is not covered, there should not be any additional charges for writing the custom parsers on that.
 

Setup Cost

SentinelOne Singularity Complete provides cost-effective endpoint security, with competitive pricing justified by its comprehensive and flexible features.
Trellix ESM offers flexible, slightly costly licensing, valued for its SOC features, with straightforward setup and deployment.
If you want protection, you have to pay the price.
There are other products that are less expensive, but I tell my clients that in security, they cannot cut corners or look for the cheapest solution.
They counted many of the instances and licenses as duplicates despite them only being alive once, which was frustrating.
 

Valuable Features

SentinelOne Singularity Complete is lauded for AI threat detection, automation, user-friendly interface, and efficient endpoint security without cloud reliance.
Trellix ESM excels in real-time threat detection, user-friendly interface, quick deployment, and strong integration with other technologies.
I have an advanced app providing visibility of all my endpoints, which was not the case before.
SentinelOne has a feature to decommission automatically, which has been fantastic.
There's also automation that gives my team free time, preventing them from having to look for every alert.
The weakest point is it doesn't cover almost all the devices, so the customer has to be more dependent on the parsers to be written by the Professional Services team.
 

Categories and Ranking

SentinelOne Singularity Com...
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
199
Ranking in other categories
Endpoint Protection Platform (EPP) (3rd), Anti-Malware Tools (2nd), Endpoint Detection and Response (EDR) (2nd), Extended Detection and Response (XDR) (3rd)
Trellix ESM
Average Rating
7.4
Reviews Sentiment
7.0
Number of Reviews
38
Ranking in other categories
Security Information and Event Management (SIEM) (18th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. SentinelOne Singularity Complete is designed for Endpoint Detection and Response (EDR) and holds a mindshare of 5.9%, down 6.3% compared to last year.
Trellix ESM, on the other hand, focuses on Security Information and Event Management (SIEM), holds 1.1% mindshare, up 0.7% since last year.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
SentinelOne Singularity Complete5.9%
CrowdStrike Falcon11.4%
Microsoft Defender for Endpoint10.1%
Other72.6%
Endpoint Detection and Response (EDR)
Security Information and Event Management (SIEM) Market Share Distribution
ProductMarket Share (%)
Trellix ESM1.1%
Wazuh10.9%
Splunk Enterprise Security9.3%
Other78.7%
Security Information and Event Management (SIEM)
 

Featured Reviews

Vidya Shree - PeerSpot reviewer
Easy to manage, zero-trust option and supports both Linux and macOS
SentinelOne supports both Linux and macOS. All SentinelOne features were equally supported across Windows, Linux, and Mac, whereas CrowdStrike was more heavy on the Windows side. They did not support all features on Linux. The Singularity console provides a unified view. But we already had similar dashboards available to the ones we had engineered ourselves. So it's not a deal-breaker. For us, it was about supporting multiple operating systems. That was more important. So, these dashboards we have are third-party tools integrated with SentinelOne.
Daniel Durian - PeerSpot reviewer
Helps to monitor and detect cyberattacks
The tool's effectiveness depends on how you define your log sources. To build visibility of incoming and outgoing traffic, you need logs from perimeter defense, firewalls, web application firewalls, and endpoint protection. With good traffic visibility, incident response time is really quick. Trellix ESM provides situation awareness. On the dashboard, I can see outbound and inbound communications to known threat hosts, IPS/IDS activity, and threat intelligence of the perimeter defense in the firewall. This information helps preempt attacks.
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Computer Software Company
19%
Manufacturing Company
8%
Financial Services Firm
7%
Government
6%
Comms Service Provider
14%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business81
Midsize Enterprise44
Large Enterprise74
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise24
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. The ability to reverse damage caused by ransomware with minimal interruptions to...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is meant for smaller to medium-sized businesses. It is also a good option for organ...
What do you like most about McAfee ESM?
The solution's technical support is great.
What is your experience regarding pricing and costs for McAfee ESM?
When discussing Trellix ESM pricing and licensing, if you consider some premium product, the pricing also has to be premium, however, enterprise customers who look for a premium product, alongside ...
What needs improvement with McAfee ESM?
Areas of Trellix ESM that could be improved or enhanced include checking on the clients who are still on-prem, especially banks, as most are not moving everything to the cloud due to confidentialit...
 

Also Known As

Sentinel Labs, SentinelOne Singularity
McAfee ESM, NitroSecurity, McAfee Enterprise Security Manager
 

Overview

 

Sample Customers

Havas, Flex, Estee Lauder, McKesson, Norfolk Southern, JetBlue, Norwegian airlines, TGI Friday, AVX, Fim Bank
San Francisco Police Credit Union, Wªstenrot Gruppe, Volusion, California Department of Corrections & Rehabilitation, Government of New Brunswick, State of Colorado, Macquarie Telecom, Texas Tech University Health Sciences Center, Cologne Bonn Airport
Find out what your peers are saying about CrowdStrike, SentinelOne, Microsoft and others in Endpoint Detection and Response (EDR). Updated: January 2025.
867,370 professionals have used our research since 2012.