Ivanti Neurons for ITSM vs NinjaOne comparison

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Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Ivanti Neurons for ITSM and NinjaOne based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Ivanti Neurons for ITSM vs. NinjaOne Report (Updated: June 2024).

Ivanti Neurons for ITSM vs. NinjaOne

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Helped 787,779 peers since 2012

Categories and Ranking

Ivanti Neurons for ITSM

Ranking in IT Service Management (ITSM)

10th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Help Desk Software (13th)

NinjaOne

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (27th), Remote Monitoring and Management (RMM) (1st), Patch Management (4th), MSP Backup (4th), Unified Endpoint Management (UEM) (5th)

Mindshare comparison

As of June 2024, in the IT Service Management (ITSM) category, the mindshare of Ivanti Neurons for ITSM is 2.5%, up from 1.6% compared to the previous year. The mindshare of NinjaOne is 3.3%, up from 3.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Unique Categories:

Help Desk Software

2.1%

Network Monitoring Software

0.5%

Remote Monitoring and Management (RMM)

27.0%

Featured Reviews

Vadivel S

Solution Consultant at PDT

Nov 3, 2023

The product helps users track their assets, but the user interface must be made simpler

Customers approach us to implement the solution. So, we collect the details of their processes and help them with the implementation The product helps our customers track their assets without hassle. They can easily recognize their assets by manual entries and make comparisons. The integrations…

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Mark Farquharson

Chief Executive Officer at Salus Technology Services Limited

Nov 29, 2022

Satisfactory support, good value for money, and helpful for visibility into the overall performance of our devices

We are a monitoring service provider. We use it to manage our customers' environment. It is a SaaS solution. So, we are using its latest version It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently. The…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, the platform, in its abilities, is really powerful, especially now with AI as a part of hyper-automation."

"HEAT Service Management is good for asset and service desk management. It is the focal point for this solution."

"The solution's technical support is excellent. I rate the technical support a ten out of ten."

"This is an excellent alternative to ServiceNow for smaller companies."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"The solution's installation depends on its customization. It is easy."

"The integrations are quite simple and clear."

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

More Ivanti Neurons for ITSM pros

"NinjaOne has a feature where we can create custom scripts that we can run on devices remotely."

"Good at managing updates and for remote support."

"It helps us to be able to have visibility into the overall performance of the servers, laptops, and desktops that we are managing currently."

"It just works as advertised and serves the purpose for which we got it."

"The policies are probably the most valuable features. They're similar in function to Microsoft group policies where we can have it monitor certain things or push out software on a schedule. I would rate the policies eight out of 10. They're robust, I could monitor most of the things that Windows Performance Monitoring keeps tabs on."

"The most relevant feature is the monitoring, which provides built-in tools for sending commands."

"The most valuable feature we have found currently is probably patch management."

"The tool's most valuable feature is third-party application updates."

More NinjaOne pros

Cons

"Configuration requirements are extensive, even in basic Service Desk processes."

"We'd like more integration with solutions like SolarWinds."

"There's a lack of integration with other products. This needs to be improved."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Perhaps one area that could see enhancement is at the hardware level, particularly regarding endpoint control."

"The patching for non-Windows OSes such as Linux is poor."

"Support needs improvement in terms of responsiveness and timeliness."

"The user interface must be made simpler and more effective."

More Ivanti Neurons for ITSM cons

"I would like to see more scripts for PowerShell commands."

"The remote connectivity could be better. It works most of the time, but sometimes, there are issues."

"The solution could improve by optimizing the internet connection being used."

"Lacks sufficient integrations with other PSAs."

"The graphical user interface could be improved."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"NinjaOne's dashboard could be easier to use."

"NinjaOne's reporting module is cumbersome."

More NinjaOne cons

Pricing and Cost Advice

"The price is on the higher side. The support is included in the standard licensing fees."

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"The product is affordable for small businesses."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"We currently pay $1.20 per device on a monthly basis."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The pricing is reasonable and cheaper than ConnectWise."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"Its pricing is great."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"We got a pretty good deal. It was fairly affordable."

More NinjaOne pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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787,779 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Government

19%

Computer Software Company

10%

Healthcare Company

10%

Financial Services Firm

Computer Software Company

16%

Government

University

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

What needs improvement with Ivanti Neurons for ITSM?

For our region, there is room for improvement in price. So, maybe if Ivanti can bundle all the features together. Like, have one console instead of separate ones for different features. The custome...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The product's pricing depends on the number of PCs or devices.

What needs improvement with NinjaOne?

NinjaOne didn't have a lot of issues, but a few things. Like, I used and I experienced that there was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and ...

ServiceNow vs Ivanti Neurons for ITSM

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Compared 21% of the time

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Microsoft Configuration Manager vs NinjaOne

Compared 9% of the time

Kaseya VSA vs NinjaOne

Compared 6% of the time

ConnectWise Automate vs NinjaOne

Compared 6% of the time

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Product Reports

Ivanti Neurons for ITSM

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Also Known As

HEAT Service Management

No data available

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Ivanti

Overview

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Introducing NinjaOne, the ultimate all-in-one solution for modern ninjas. This innovative product combines cutting-edge technology with sleek design to enhance your ninja skills like never before. With its lightweight and compact form factor, NinjaOne is perfect for stealthy missions and quick maneuvers.

Equipped with state-of-the-art sensors and advanced AI capabilities, it offers real-time tracking, precise motion detection, and intelligent analysis of your surroundings. The high-resolution display provides crystal-clear visuals, ensuring optimal visibility even in low-light conditions.

NinjaOne also features a built-in communication system, allowing seamless coordination with your team members. Its long-lasting battery ensures uninterrupted usage during extended missions.

Whether you're a seasoned ninja or just starting your training, NinjaOne is the ultimate companion to elevate your skills to new heights.

Sample Customers

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Status Pros, Mitchell and Company

Ivanti Neurons for ITSM vs. NinjaOne