Ivanti Neurons for ITSM and NinjaOne are competing solutions in the IT service management and remote monitoring category. NinjaOne appears to have the upper hand due to its stronger data support for efficient integration, making it more appealing despite Ivanti's perceived pricing and support advantages.
Features: Ivanti Neurons for ITSM offers extensive automation capabilities, asset management, and enterprise-level functionality. NinjaOne provides robust remote monitoring, patch management, and automation tailored for MSPs and smaller IT environments, with a streamlined feature set for efficiency.
Room for Improvement: Ivanti could improve its deployment speed and simplify its systems for smaller businesses. More clarity in price structure could also benefit users. NinjaOne could enhance its network device monitoring, refine patch management configurations, and provide more robust integration options with third-party tools.
Ease of Deployment and Customer Service: NinjaOne's deployment is quick and simple, with supportive customer service for smooth transitions. Ivanti requires a more strategic deployment plan but offers tailored support for larger organizations, favoring businesses looking for straightforward implementation.
Pricing and ROI: Ivanti Neurons for ITSM has a higher initial cost but potentially offers greater ROI through long-term IT management. NinjaOne presents a more competitive pricing structure, providing faster ROI due to its streamlined operations, appealing to cost-conscious businesses.
| Product | Market Share (%) |
|---|---|
| Ivanti Neurons for ITSM | 2.2% |
| NinjaOne | 2.5% |
| Other | 95.3% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 3 |
| Large Enterprise | 5 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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