Infinite Blue vs ServiceNow Now Platform comparison

Infinite Blue and ServiceNow are both solutions in the Rapid Application Development Software category. Infinite Blue is ranked #48, while ServiceNow is ranked #13 with an average rating of 8.1. Infinite Blue holds a 0.2% mindshare in RADS, compared to ServiceNow’s 1.9% mindshare. Additionally, 100% of Infinite Blue users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Infinite Blue

Read 1 Infinite Blue review

259 Views
137 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 47 ServiceNow Now Platform reviews

1,908 Views
1,565 Comparison Views

97% willing to recommend

Infinite Blue

ServiceNow Now Platform

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Executive Summary

We performed a comparison between Infinite Blue and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software.

To learn more, read our detailed Rapid Application Development Software Report (Updated: July 2025).

Buyer's Guide

Rapid Application Development Software

July 2025

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Helped 861,490 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infinite Blue

Ranking in Rapid Application Development Software

48th

Ranking in Low-Code Development Platforms

55th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

13th

Ranking in Low-Code Development Platforms

8th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th)

Mindshare comparison

As of July 2025, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software

Featured Reviews

Logisthead67

Head of Logistics and Operations at a manufacturing company with 51-200 employees

A simple solution with an easy setup and good stability

The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…

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SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."

"Assignment Group history is really important to me."

"The solution provides a single platform for multiple systems and software to operate from. We have found the solution to be stable The initial setup and deployment of the solution was very easy. The technical support team are very helpful, we contact them whenever we are unable to fix an issue."

"ServiceNow Now Platform is very powerful in terms of data management."

"The solution is very comprehensive."

"The primary feature we find valuable is data management."

"The simplicity is great."

"The solution is fast enough for our workflow automations and has integration capability. It aligns with many use cases in our organization and for others we have planned."

"ITOM Discovery is a great feature."

More ServiceNow Now Platform pros

Cons

"The solution is expensive. They should try to improve their pricing strategy."

"The solution is very expensive."

"The analytics should be more readily available on the base product."

"From an improvement perspective, the product's complicated initial setup phase can be made a bit easier."

"The Robotic Process Automation features are not mature enough. ServiceNow could work toward that because we can leverage RP only from this platform."

"This platform is used more by large companies because it is a little bit expensive."

"The programming language is currently limited to JavaScript. So I would like to see more programming languages available, especially since they have come up with the machine-learning features. Some more languages would be an additional improvement."

"There are a few areas of concern when it comes to the product's support team where improvements are required."

"The licensing for this solution, with respect to the user, needs to be improved."

More ServiceNow Now Platform cons

Pricing and Cost Advice

Information not available

"The pricing of this solution is done annually and it is very expensive."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"The solution is expensive, and I rate it a ten for pricing."

"Price-wise, I would describe the product's cost to be more than the average, but it compensates for that with the functionalities that it provides."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

"The price of the product falls on the higher side of the spectrum."

"The solution is expensive."

"Pricing is based on the number of users and user licenses, but the product is 20% to 30% more than the competition."

More ServiceNow Now Platform pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

16%

Computer Software Company

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

The user interface could be modernized and made more attractive for users.

See all answers

Comparisons

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Compared 100% of the time

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Compared 16% of the time

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Compared 11% of the time

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Compared 10% of the time

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Compared 8% of the time

Hyland OnBase vs ServiceNow Now Platform

Compared 8% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

July 2025

Download Infinite Blue product report

Buyer's Guide

ServiceNow Now Platform

June 2025

Download ServiceNow Now Platform product report

Also Known As

Progress Rollbase, Rollbase

No data available

Overview

Infinite Blue provides a comprehensive low-code development platform and enterprise applications for the BC/DR industry. Infinite Blue is trusted by independent software vendors and enterprises across the globe. Infinite Blue Platform is at the heart of countless business applications running in a wide variety of industries worldwide.

Infinite Blue

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling

experian, beachbody, health partners

Buyer's Guide

Rapid Application Development Software

July 2025

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