Infinite Blue vs ServiceNow Now Platform comparison

Infinite Blue and ServiceNow are both solutions in the Rapid Application Development Software category. Infinite Blue is ranked #48, while ServiceNow is ranked #13 with an average rating of 8.0. Infinite Blue holds a 0.2% mindshare in RADS, compared to ServiceNow’s 1.9% mindshare. Additionally, 100% of Infinite Blue users are willing to recommend the solution, compared to 97% of ServiceNow users who would recommend it.

Infinite Blue

Read 1 Infinite Blue review

279 Views
153 Comparison Views

100% willing to recommend

ServiceNow Now Platform

Read 48 ServiceNow Now Platform reviews

1,816 Views
1,453 Comparison Views

97% willing to recommend

Infinite Blue

ServiceNow Now Platform

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Executive Summary

We performed a comparison between Infinite Blue and ServiceNow Now Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, ServiceNow, Oracle and others in Rapid Application Development Software.

To learn more, read our detailed Rapid Application Development Software Report (Updated: August 2025).

Buyer's Guide

Rapid Application Development Software

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Infinite Blue

Ranking in Rapid Application Development Software

48th

Ranking in Low-Code Development Platforms

55th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow Now Platform

Ranking in Rapid Application Development Software

13th

Ranking in Low-Code Development Platforms

8th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No-Code Development Platforms (4th)

Mindshare comparison

As of September 2025, in the Rapid Application Development Software category, the mindshare of Infinite Blue is 0.2%, up from 0.1% compared to the previous year. The mindshare of ServiceNow Now Platform is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Rapid Application Development Software Market Share Distribution
Product	Market Share (%)
ServiceNow Now Platform	1.9%
Infinite Blue	0.2%
Other	97.9%

Rapid Application Development Software

Featured Reviews

Logisthead67

Head of Logistics and Operations at a manufacturing company with 51-200 employees

A simple solution with an easy setup and good stability

The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelilng The solution is expensive. They should try to improve their pricing strategy. The user interface should add some more functionality in the next…

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SiddharthZunjarrao

Associate Director at KPMG India

Enables us to have significant improvements in operational efficiency

ServiceNow is highly scalable from a customization point of view, allowing for the building of portals, adding and configuring widgets, and designing workflows as preferred. The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers. The case summarization feature is also great, as it summarizes user comments and agent notes into a resolution code without needing to review the entire activity history.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is simple. It's very easy to deploy, and there's no risk with sorting that out. It's very fast to develop the screens and the modelling."

"The integration with other tools is pretty good."

"ServiceNow Now Platform has one thing that no other tool offers, which is the dataset, specifically the management of the dataset."

"The ServiceNow Now Platform is powerful because it allows for seamless integration and sharing of common features. I can access various features from a single point, enhancing efficiency and usability. Its capability to integrate different user features while maintaining full integration is a significant strength of the platform."

"The main reason that people use ServiceNow is that performance is very good."

"It's very intuitive and easy to use. The flexibility and user-friendliness of ServiceNow are key reasons it's such a popular cloud solution."

"The simplicity is great."

"The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly."

"ServiceNow offers a lot of features when it comes to IT service management and IT operations management. What interested me in ServiceNow was that a lot of service management."

More ServiceNow Now Platform pros

Cons

"The solution is expensive. They should try to improve their pricing strategy."

"It is still difficult to build a set of services in ServiceNow. It can be done, but it is one of the more difficult things to do. If we're talking about scalability, we're talking about the ability to actually build that set of services a little easier."

"ServiceNow Now Platform wants AI embedded in the product to make it more powerful. Generative AI that will be a part of ServiceNow Now Platform is an area of concern where improvements are required."

"Simplifying the user interface for both users and administrators is key. It is not very intuitive."

"Bug and defect management are not available in ServiceNow."

"There's always room for improvement, but I think the biggest challenge with ServiceNow is the licensing model. It's not very clear and changes frequently."

"There are a few areas of concern when it comes to the product's support team where improvements are required."

"What I didn't like in the ServiceNow Now Platform is testing, particularly with Visual Studio. It had a bad integration with Visual Studio because you can't compile and run it from there. You have to debug on your own and then find out where the error is through test scripts. The testing component in the ServiceNow Now Platform isn't that great. What I'd like to see in the next version of the ServiceNow Now Platform is an improvement in testing and writing scripts, and if there was a feature to just run it from the modules, then that would be great, instead of finding the error manually and checking where it is."

"The UI is not intuitive."

More ServiceNow Now Platform cons

Pricing and Cost Advice

Information not available

"In my opinion, it is expensive. However, they do offer favorable licensing for charities, for example."

"Most of the features are included in the licensing cost. However, if we need extra plugins that are not available at the ServiceNow Hub or store, then we have to pay extra for those."

"The price of the product falls on the higher side of the spectrum."

"The product is very expensive."

"From what I heard, the license for the ServiceNow Now Platform is paid monthly, and on a scale of one to five, I'm rating it a three in terms of pricing, so it's on the cheaper side. I don't know of any additional costs associated with the ServiceNow Now Platform, apart from the standard licensing fees."

"ServiceNow is not open source, so there is a license you must pay. As for how much it costs, what I have observed is that it often depends on your subscriptions."

"I don't have much exposure to the costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is the lowest price, and ten is the highest price since it is a costly tool."

"It's expensive and if you need some analytical views of your activity, there is an additional cost."

More ServiceNow Now Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Government

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	3
Large Enterprise	34

Questions from the Community

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What do you like most about ServiceNow Now Platform?

The integration with other tools is pretty good.

See all answers

What is your experience regarding pricing and costs for ServiceNow Now Platform?

From what I have heard only from our sales team, ServiceNow Now Platform falls within the more expensive tier of a product, but I can't really judge it.

See all answers

What needs improvement with ServiceNow Now Platform?

What could be improved in ServiceNow Now Platform is the availability of skill sets. For some reason, we don't get too many people who know this technology easily. Regarding their pricing, I would ...

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Compared 9% of the time

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Product Reports

Buyer's Guide

Rapid Application Development Software

August 2025

Download Infinite Blue product report

Buyer's Guide

ServiceNow Now Platform

August 2025

Download ServiceNow Now Platform product report

Also Known As

Progress Rollbase, Rollbase

No data available

Overview

Infinite Blue provides a comprehensive low-code development platform and enterprise applications for the BC/DR industry. Infinite Blue is trusted by independent software vendors and enterprises across the globe. Infinite Blue Platform is at the heart of countless business applications running in a wide variety of industries worldwide.

Infinite Blue

ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.

ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.

Which features stand out?

Request Cataloging: Streamlines service requests efficiently.
Knowledge Management: Enhances information sharing and resource access.
Incident Handling: Smooth and effective incident resolution.
Workflow Automation: Supports flexible and adaptive process flows.
Integration Capabilities: Seamlessly integrates with existing systems.
IT Service Management: Comprehensive management features for IT services.
Low-Code Environment: Allows for simple and rapid application development.
Custom Scripting: Offers tailored scripting for specific needs.

What benefits can be achieved?

Efficiency: Boosts operational efficiency with integrated workflows.
Scalability: Supports growth with scalable solutions.
User Experience: Provides a smooth and intuitive user experience.
Automation: Increases productivity with automation capabilities.
Data Management: Enhances data handling and report generation.

In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.

ServiceNow

Sample Customers

Pironet NDH, Jungle Lasers, Aintercarga SAS, ASPsoftware, Cloudselling

experian, beachbody, health partners

Buyer's Guide

Rapid Application Development Software

August 2025

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