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ConnectWise Automate vs Fortinet FortiSIEM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Fortinet FortiSIEM
Average Rating
7.6
Reviews Sentiment
6.5
Number of Reviews
74
Ranking in other categories
Security Information and Event Management (SIEM) (7th)
 

Mindshare comparison

ConnectWise Automate and Fortinet FortiSIEM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.3% compared to last year.
Fortinet FortiSIEM, on the other hand, focuses on Security Information and Event Management (SIEM), holds 3.3% mindshare, up 3.0% since last year.
Remote Monitoring and Management (RMM)
Security Information and Event Management (SIEM)
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Oliver Jackson - PeerSpot reviewer
Systems monitoring enhanced by firewall and intrusion detection features
My primary use case for Fortinet FortiSIEM is systems monitoring and alerting. I use it for standard functions like log monitoring, incident detection, and notification.  My customers are mostly medium-sized enterprises ranging from engineering companies, mining companies, independent schools, and…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The database is great. It's a nicely ordered database."
"The implementation is nice and easy."
"It's definitely improved the help-desk servicing, et cetera."
"Remote access and detailed monitoring help us support our equipment."
"Maybe they could improve the capability to be multi-tenant."
"It allows us to manage all client requests, jobs and invoicing."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"A good automated scripts feature."
"The stability is very reliable. It offers very good performance."
"The most valuable feature is the anomaly-reporting alarms."
"We have found the most important features in Fortinet FortiSIEM to be the correlation, file utility check, latest file, and hash changes. These features are important for us."
"The Threat Hunting feature provides complete traffic analysis."
"It's a very nice solution to work with."
"FortiSIEM helped us discover all the threats at the time that were attacking the IT services of the company. We now have multiple-level authentication."
"FortiSIEM allows you to match IPs with threat intelligence feeds from sources like Kaspersky or Anomali, adding valuable context."
"Fortinet FortiSIEM's most valuable feature is the simplicity in handling multi-tenancy and the ability to switch between different clients at the same time. That was handled flawlessly."
 

Cons

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"The fixed client for Automate is slow. The web client is not very intuitive."
"Scheduling of automation could be improved and made more simple."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"Improvements include making it easier for users to create their normalizers. Fortinet FortiSIEM uses XML for normalizing and parsing, which can be tedious and time-consuming. A simpler way of using regex could be helpful."
"Creating parsers to try make unknown events or currently unsupported devices produce meaningful information is extremely cumbersome."
"Sometimes, if there are changes made by a user on a database server, it can be difficult to get that information on the fly. I would like to see a situation where once I specify a user with the database server I need, and with the changes they have performed on that, I don't need to continue my search pattern to drill down just to get the information."
"The nodes on our network did not comply with the SIEM solution. They use a different format parking log."
"The only drawback is the licensing model. It can get expensive if you want to integrate more solutions."
"Fortinet FortiSIEM could improve by having better integration and extensions. This would benefit by allowing us to give more rules."
"The dashboard needs to improve."
"It would be good if the solution offered even more configuration options, especially in relation to the VPN so that it continues to be a very flexible option."
 

Pricing and Cost Advice

"Pricing and licensing are reasonable."
"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"I believe Automate is available for around $2."
"The tool is really expensive. For what the tool does for our team, the price is fair."
"Its price can be better. We are Fortinet partners, so we can get discounts, but its price can be an issue at the beginning for others. There is a licensing scheme for every case. There are three licensing schemes that we can choose from."
"We pay for a license for FortiSIEM. We pay for the license and renewal."
"Fortinet FortiSIEM is cheaper compared to other products."
"Manageable, however would be better as pay as you go versus CapEX."
"Fortinet FortiSIEM is very cost-efficient compared to other SIEM solutions."
"Pricing is determined based on the customer's budget."
"Fortinet FortiSIEM is not an expensive solution."
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Top Industries

By visitors reading reviews
Educational Organization
27%
Computer Software Company
12%
Performing Arts
6%
Healthcare Company
6%
Computer Software Company
15%
Financial Services Firm
10%
Comms Service Provider
7%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Fortinet FortiSIEM?
Fortinet FortiSIEM needs to provide better API integrations to users.
What is your experience regarding pricing and costs for Fortinet FortiSIEM?
The pricing is reasonable, which is why it is preferred by government customers. Windows agent licenses cost around 3,000 Rupees per device per year.
What needs improvement with Fortinet FortiSIEM?
Fortinet FortiSIEM should broaden its remediation part to include more features for incident management. Currently, to manage repetitive incidents or for remediation, I need to use a separate softw...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
FortiSIEM, AccelOps
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.
Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: June 2025.
860,168 professionals have used our research since 2012.