ConnectWise Automate vs Fortinet FortiSIEM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (6th)
Fortinet FortiSIEM
Average Rating
7.6
Number of Reviews
65
Ranking in other categories
Security Information and Event Management (SIEM) (10th)
 

Mindshare comparison

As of June 2024, in the Remote Monitoring and Management (RMM) category, the mindshare of ConnectWise Automate is 9.5%, down from 12.4% compared to the previous year. The mindshare of Fortinet FortiSIEM is 0.7%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM)
Unique Categories:
No other categories found
Security Information and Event Management (SIEM)
4.0%
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Jun 30, 2022
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Ali Mohamed - PeerSpot reviewer
Jan 11, 2023
The log correlation is good
FortiSIEM analyzes the logs from all the servers and firewalls FortiSIEM provides visibility into what happens on our corporate network. We can see traffic from users and detect brute force or bot attacks. It's clear in the SIEM solution.  FortiSIEM's log correlation is good.  FortiSIEM could…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The implementation is nice and easy."
"This product saves us a lot of time and increases our efficiency."
"It is very scalable."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"A good automated scripts feature."
"It's a very good IT tool for a company that provides IT services. It is very helpful for technicians to work with the tool to see all of the customers in one place and then manage all of the computers in one place."
"Maybe they could improve the capability to be multi-tenant."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"The seamless integration with FortiGate is the solution's most valuable aspect."
"The ability to write my own parsers for the devices that are not supported by Fortinet is the most valuable feature."
"Fortinet FortiSIEM provides good detection against advanced threats."
"It works well with medium to large-scale enterprises."
"The most valuable features of Fortinet FortiSIEM are the SD-WAN, Global LAN, and application controls."
"The advanced agents used to collect logs have been most valuable. We have also made use of the advanced intelligence this solution offers."
"AccelOps can handle a lot of data and it's just so important to true monitoring. Also, I can create a lot of rules to detect anything I like."
"Easy alert setup which enables different alerts in different categories."
 

Cons

"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"The menu doesn't always load properly."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"Its training can be improved. Its price also needs to be improved."
"Does not have load-sharing or high-availability, and these are important things to implement. I can do the same things in another way, but not naturally having these features makes it complicated."
"Fortinet FortiSIEM could improve by having a signature update."
"Our team tried configuring MS SQL database logs with Fortinet FortiSIEM, but it did not work for some time."
"The only drawback is the licensing model. It can get expensive if you want to integrate more solutions."
"We expect the latest patch from Fortinet FortiSIEM to give the ability to work with signature files."
"We need to see incident reports about the event log, without events from the administrator or through human interaction."
"The product does not have Security Orchestration and Automation Response, I would recommend adding this feature."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"I believe Automate is available for around $2."
"Pricing and licensing are reasonable."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
"Please be cheaper and more simplified."
"The price is competitive."
"The price of Fortinet FortiSIEM was reasonable compared to other solutions."
"Fortinet's products are not expensive, it is less than the competition."
"Pricing is determined based on the customer's budget."
"We pay for a license for FortiSIEM. We pay for the license and renewal."
"The solution is available for both, perpetual and subscription licenses."
"This is probably more on the lower cost end of the spectrum compared to competing products. Fortinet's license model is based on events per second, which makes sense, but that's not typical. It makes it very hard to calculate what your costs are going to be as you scale the platform because some log sources, such as firewall logs, are very noisy, and there are lots and lots of events per second, but some of them are not. So, it becomes a bit of a science experiment trying to guess what your costs are going to be as you scale the solution. This is where other competing products perhaps have a more straightforward license model."
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Top Industries

By visitors reading reviews
Educational Organization
49%
Computer Software Company
9%
Financial Services Firm
5%
Real Estate/Law Firm
4%
Computer Software Company
16%
Government
9%
Comms Service Provider
8%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about ConnectWise Automate?
The most value we get from this solution is that everything is on a patch cycle.
What is your experience regarding pricing and costs for ConnectWise Automate?
I pay $85 a month per user for a ConnectWise package that contains multiple solutions.
What needs improvement with ConnectWise Automate?
The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where...
What do you like most about Fortinet FortiSIEM?
Fortinet FortiSIEM needs to provide better API integrations to users.
What is your experience regarding pricing and costs for Fortinet FortiSIEM?
I don't have the price list of any of the competitors of Fortinet FortiSIEM. I work with the technical part of the tool. There is a need to make yearly payments towards the licensing charges attach...
What needs improvement with Fortinet FortiSIEM?
Fortinet FortiSIEM is a better solution than other products. As a SIEM solution, it can meet all the requirements of customers. The product already offers good integration capabilities with multipl...
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
FortiSIEM, AccelOps
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
FortiSIEM has hundreds of customers worldwide in markets including managed services, technology, financial services, healthcare, and government. Customers include Aruba Networks, Compushare, Port of San Diego, Cleveland Indians, Infoblox, Healthways, and Referentia.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: June 2024.
787,817 professionals have used our research since 2012.