We performed a comparison between ConnectWise Automate and Tanium based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The implementation is nice and easy."
"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."
"It is very scalable."
"The database is great. It's a nicely ordered database."
"It's definitely improved the help-desk servicing, et cetera."
"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The product is granular and can build complex roles compared to other EDR vendors."
"Threat hunting is a very good feature on Tanium. We have just started using it and have not used it extensively."
"I would say Tanium is the best tool for vulnerability management."
"Tanium's most valuable features are patch management, inventory, and distribution software."
"The solution is scalable and helps to understand how infrastructure works. It helps to improve the health of the organization."
"For incident response tasks, all these tasks can get done in minutes with minimal disruption to the end-user."
"The interrogation piece was the most valuable feature because it was very detailed."
"I like the tool's incident response and security patching."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"Scheduling of automation could be improved and made more simple."
"Their support needs to be better."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The solution can give a lot of false positives."
"Tanium's limitations should be improved because although it is a great tool, it is limited to only a few classes during a session."
"Most of the time, agent-relative issues have to be more equipped with self-healing features. At times, the agent is there, but for some reason, it doesn't report a status. It gives certain problems that are obviously agent-based."
"The main issues are the network connection because different customers have issues with their networks. It's difficult implementing this type of solution because the network is the main feature in the architecture for these types of solutions. Tanium could improve by creating some network optimization."
"The solution needs to improve the reporting and tracking capabilities."
"Any movement into a SaaS solution has challenges since the processes and data flows are not well defined. Hence, you need to build it at the same time."
"We had some issues with the solution's OS upgrade."
"It is not really additional functions, or the features that are needed, rather the complexity would be reduced based on the number of modules required to put together a comprehensive operational security and risk compliance model."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Tanium is ranked 36th in Endpoint Protection Platform (EPP) with 15 reviews. ConnectWise Automate is rated 7.4, while Tanium is rated 7.4. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Tanium writes "Useful tool for vulnerability management and deploying applications, needing improvement in its OS upgrade". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and SolarWinds NPM, whereas Tanium is most compared with CrowdStrike Falcon, Microsoft Defender for Endpoint, Microsoft Configuration Manager, Qualys VMDR and ServiceNow Discovery.
We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
