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Axiad Conductor vs SailPoint Identity Security Cloud comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 28, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.8
Omada Identity reduces costs and improves security through automation, rapid implementation, and effective account management despite minor issues.
Sentiment score
7.4
Axiad Conductor reduces help desk interactions by 35%, saves labor hours, and cuts user costs by up to 15%.
Sentiment score
7.6
SailPoint Identity Security Cloud streamlined processes, improved compliance, and reduced costs with automation, yielding ROI in 14-18 months.
Omada Identity has definitely helped us save time when provisioning access for various identities.
 

Customer Service

Sentiment score
6.6
Omada Identity's customer service is mixed, with quick responses praised but delays and outdated documentation criticized. Improvements ongoing.
Sentiment score
8.3
Axiad Conductor's customer service is praised for responsiveness, expertise, and successful feature integration, though occasional delays occur.
Sentiment score
5.3
SailPoint's customer service is strong and knowledgeable, but some users report delays and language issues in certain regions.
The vendor support needs improvement because we have reported serious incidents that remain unresolved.
We do not contact their technical support directly because we have a service agreement already in place with them with some dedicated and some non-dedicated resources.
first-level support lacks expertise
SailPoint's team consists of specialists who handle tickets without needing to depend on other teams.
Sometimes, the support is slow, and they often suggest resorting to expert services.
Technical support is very good.
 

Scalability Issues

Sentiment score
7.7
Omada Identity offers excellent scalability and integration, efficiently adapting to organizational needs with high user satisfaction despite speed concerns.
Sentiment score
8.1
Axiad Conductor scales well up to 100,000 users but faces cost challenges beyond, maintaining robust and seamless integration.
Sentiment score
7.2
SailPoint Identity Security Cloud excels in scalability, suitable for large enterprises, but faces challenges with resource allocation and cost.
The scalability of Omada Identity is excellent; they offer flexible pricing for licenses, accommodating both full accounts and lighter identities, which makes it truly scalable.
The solution scales well as long as we provide the necessary resources.
The solution is scalable and can be upgraded to accommodate increased user counts.
SailPoint is scalable, though challenges exist in terms of workflow and user interface design.
 

Stability Issues

Sentiment score
7.5
Omada Identity is stable but faces challenges in audits and integrations, with users desiring better bug support and communication.
Sentiment score
8.0
Axiad Conductor is praised for its flawless, stable performance in credential management, with minimal downtime and no unplanned outages.
Sentiment score
7.9
SailPoint Identity Security Cloud is praised for high stability, seamless integration, reliable performance, and minor non-disruptive bugs.
In terms of stability, I rate Omada Identity a nine out of ten.
We have experienced too many unexpected errors on a daily basis.
I would rate the stability as having no downtime.
IdentityIQ deserves a rating of 12 out of ten for stability.
The version I use now is very stable, especially compared to previous versions like eight point zero and eight point one.
 

Room For Improvement

Omada Identity needs interface updates, better scalability, improved documentation, and enhanced performance for a more efficient user experience.
Users seek Axiad Conductor enhancements, including modern design, Canadian hosting, and FIDO U2F support, amidst macOS update challenges.
SailPoint Identity Security Cloud needs improvements in authentication, integration, customization, user interface, and competitive pricing strategy.
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user experience.
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks require contacting providers even for simple changes.
The deployment of Omada Identity is complex; the product is not brilliantly documented.
SailPoint lacks some features like privileged account management and access management features found in products like Okta.
I find raising a ticket to be too complex, which could be improved for better user-friendliness.
We have also put our enhancement request, and the SailPoint team has accepted that the feature is not available and plans to include it going forward.
 

Setup Cost

Enterprise buyers find Omada Identity competitively priced on-premise, but costly in the cloud, with negotiable licensing and setup.
Axiad Conductor offers affordable annual pricing with low-cost per-user licensing and efficient management, ensuring lower total ownership costs.
Enterprise users find SailPoint Identity Security Cloud pricing high but justified by its comprehensive features and robust capabilities.
They are lower than some of their competitors.
the product itself is said to have a good price, although the support can be expensive.
SailPoint is cheaper than ServiceNow, which is very expensive.
The pricing of SailPoint could be better.
The costs are slightly higher than SailPoint IQ due to included charges for maintenance.
 

Valuable Features

Omada Identity enhances security with governance, automation, integration, and user-friendly interfaces, streamlining identity management and administrative tasks.
Axiad Conductor simplifies authentication management with user-friendly features, efficient onboarding, and seamless integration, crucial for security compliance.
SailPoint Identity Security Cloud offers efficient, scalable identity management with AI integration, automation, and user-friendly governance features.
Omada Identity helps automate reviews of access requests and reroutes them to appropriate people, which is what it should do; it really assists in reducing the workload time.
Technically, the product does everything one would expect from an identity and access management platform.
Omada Identity solution is that it covers most of the concepts of IGA.
The automation of provisioning and deprovisioning, managing contractors, temporary users, and the overall automation factor is fantastic.
The solution can be customized to adapt the workflow to our industry, offering considerable flexibility.
From a project management point of view, the tool supports audit success with features to segregate permanent and contractor employees, integrate with HR systems, and indicate other sources for contractors.
 

Categories and Ranking

Omada Identity
Sponsored
Ranking in Identity Management (IM)
4th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
4th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
51
Ranking in other categories
User Provisioning Software (4th), Customer Identity and Access Management (CIAM) (3rd)
Axiad Conductor
Ranking in Identity Management (IM)
59th
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
27th
Average Rating
9.6
Reviews Sentiment
7.7
Number of Reviews
6
Ranking in other categories
Authentication Systems (23rd), Privileged Access Management (PAM) (40th), Passwordless Authentication (9th), Identity Threat Detection and Response (ITDR) (41st), Insider Risk Management (25th), Multi-Factor Authentication (MFA) (8th), Non-Human Identity Management (NHIM) (15th)
SailPoint Identity Security...
Ranking in Identity Management (IM)
1st
Ranking in Identity and Access Management as a Service (IDaaS) (IAMaaS)
2nd
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
71
Ranking in other categories
User Provisioning Software (2nd), SaaS Management Platforms (1st), Cloud Infrastructure Entitlement Management (CIEM) (1st)
 

Mindshare comparison

As of October 2025, in the Identity Management (IM) category, the mindshare of Omada Identity is 3.1%, down from 3.5% compared to the previous year. The mindshare of Axiad Conductor is 0.1%, up from 0.1% compared to the previous year. The mindshare of SailPoint Identity Security Cloud is 18.4%, down from 19.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Management (IM) Market Share Distribution
ProductMarket Share (%)
SailPoint Identity Security Cloud18.4%
Omada Identity3.1%
Axiad Conductor0.1%
Other78.4%
Identity Management (IM)
 

Featured Reviews

Lars Henrik Jensen - PeerSpot reviewer
Faced deployment delays and daily errors but have streamlined access reviews and improved termination processes
The deployment of Omada Identity is complex; the product is not brilliantly documented, and it lacks the same level of documentation that could be found for systems such as SailPoint or Saviynt, making it harder to find material or help online, particularly with Omada Cloud. The system performance of Omada Identity is inconsistent; we've been analyzing this issue together with Omada, but we haven't been able to resolve whether the problem lies on their side or my client's side, which causes long response times and long run times in Omada sometimes. Omada Identity does not help deploy IGA within 12 weeks; the time frame for applying the rapid deployment solution was much longer than expected, and I am unsure if it is built on best practices across all systems. When we receive an error or system message from Omada Identity, it's very hard to decode what it means; we have had serious issues in daily imports that we can't explain, indicating a need for improved stability. The comprehensiveness of out-of-the-box connectors that Omada provides differs; the connectors for Microsoft and Salesforce are good, but for SAP, they are basically non-existent.
Eric Brown - PeerSpot reviewer
The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform
The most valuable feature is the overhead management of the platform. There is less for my team to worry about. The day-to-day tasks, running the servers, and making sure that everything is patched is all handled by the platform. We just consume the service and work with them to refine it, making it even more valuable. Aside from Active Directory, anything that is a multi-factor platform is handled through Axiad Cloud. It is critical for helping to enforce usage of authentication devices across our organization. One of our requirements to continue some of our contracts is to have multi-factor authentication across all devices accessing the network. It is extremely easy to enroll a user with “One Click Issuance”. I have had very few calls to the service desk regarding enrollment. It takes a couple of minutes to enroll a user with "One Click Issuance". Deploying and managing authenticators is very easy, either done by a mobile application or enrollment of an OTP token. It is very simple. This is important to my userbase, which makes it important to me. Functionality-wise, it is pretty solid.
Mitch MO - PeerSpot reviewer
Adapts workflows with industry-specific flexibility for big companies
We find flexibility to be one of the most valuable features. The solution can be customized to adapt the workflow to our industry, offering considerable flexibility. Additionally, it is considered a good solution for large companies due to its scalability and ability to cater to the needs of many customers. It has also enhanced security and provided significant flexibility for our specifications module.
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Manufacturing Company
9%
Government
6%
Computer Software Company
17%
Government
12%
Manufacturing Company
9%
Financial Services Firm
9%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
Large Enterprise42
No data available
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise8
Large Enterprise40
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
I'm not fully aware of the pricing details, which are managed by higher management; however, the product itself is sa...
What needs improvement with Omada Identity Cloud?
There is room for improvement in Omada Identity, primarily in customization for administrators; many custom tasks req...
Ask a question
Earn 20 points
How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to m...
What is your experience regarding pricing and costs for SailPoint IdentityIQ?
The product is expensive. People need to opt for a licensing plan for one year or three years.
What advice do you have for others considering SailPoint IdentityIQ?
You can use SailPoint Atlas to take identity security to the next level. In SailPoint IIQ, writing a custom connector...
 

Also Known As

Omada Identity Suite, Omada Identity Cloud
Axiad Cloud
IdentityIQ, IdentityNow, Cloud Infrastructure Entitlement Management, Intello
 

Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Information Not Available
Adobe, AXA Technology Services, Cuna Mutual Group, Equifax, ING Direct, Orrstown Bank, Rockwell Automation, SallieMae, Spirit Aerosystems, TEL
Find out what your peers are saying about Axiad Conductor vs. SailPoint Identity Security Cloud and other solutions. Updated: October 2025.
872,655 professionals have used our research since 2012.