What is our primary use case?
I use Zoom software in my online meetings with clients and for online training sessions, it has helped us a lot. It is great to be able to see everyone in the meeting and engaged, even if they are in a different location than I am, and to be able to share my screen with them and come up with new ideas and solutions. I like being able to record meetings and store them on my computer.
It is very easy to use and has great features like screen sharing and recording. Customer service has been excellent. They are always quick to help us with any issues we have this is safety and efficiency for me.
How has it helped my organization?
Using the Zoom software made it possible to solve many problems we had, especially in business meetings. I don't need to go to the customer or suppliers all the time. I can Zoom in and present products, services, and even budgets. It allows me to continue the meeting, scheduling, etc. Meetings and conversations are always better with Zoom. We reduce the costs that we had before when using other tools. That has the biggest impact on me and my business.
I can integrate Zoom and Youtube when necessary. The Zoom software is complete and effective, light and secure.
What is most valuable?
I have found that the Zoom software has many features that I find very valuable. One of those features was the ability to share our screen with the people we were talking to and give presentations.
This made it possible for us to share documents and information with them easily. The ability to record our meetings was also excellent and valuable, allowing us to go back and review the information discussed earlier.
It's excellent software in general, with new updates and new features integrated that would make the software much more complete.
What needs improvement?
It would be interesting if Zoom could be improved in the areas of software development such as project management and code debugging. The next version should include features like conflict resolution and Version Control.
It would be great if there was a way to Zoom in on a specific part of the image and then make changes to that area that would be interesting.
It's excellent software in general, with new updates and new features integrated, it would make the software much more complete.
For how long have I used the solution?
I use the Zoom software for about four years between two or three times a week. Now, I use it more than ever.
The software has revolutionized the method of how online meetings are done in an efficient way, through the Zoom software we can connect many people at the same time, I like to make presentations, and in the most important work meetings, Zoom has been very important for everyone.
Zoom software is safe and it is complete software for all audiences. We can turn off the microphone and authorize whoever wants to speak. We can make videos, have chats, and we can also record meetings. These are among the many features that we have in the Zoom software. We like that access to a room is only possible with the permission of the room host.
The support has been excellent the response is very fast. We can integrate with other live streaming tools. This is interesting!
How are customer service and support?
Support is excellent, fast, and effective.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I haven't used anything else, however, I did research and compared the Zoom software to Google Meet and Zoom fared better in every respect.
How was the initial setup?
We used an internal team and support to set up Zoom. All were very excellent and efficient.
What was our ROI?
With the support of the Zoom software, we had an increase in our ROI of 60%.
What's my experience with pricing, setup cost, and licensing?
The cost and benefits are excellent. The configuration is very easy and without complexities. Everything is very clear and the support is excellent.
Which other solutions did I evaluate?
Google Meet was an option.
What other advice do I have?
I recommend this product to all entrepreneurs. It will make your company and business much more scalable and organized.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.