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Portfolio Manager at a computer software company with 201-500 employees
Real User
Good user interface and has the ability to share screens but it may interfere with device settings
Pros and Cons
  • "I don't have any issue with the pricing."
  • "I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings."

What is our primary use case?

I primarily use the solution for client meetings. In most cases, our customers are government customers. They're using the government version of Zoom.

What is most valuable?

The user interface is fine.

I don't have any issue with the pricing.

The technical support is okay.

It does offer collaboration. You can share your screen. 

What needs improvement?

I'm not sure how good the solution is for file sharing. However, that might not be the type of functionality you need for this type of project.

I don't know whose product is at fault, however, if you've ever had to go from Zoom to Teams to WebEx, it really messes around with your device settings. In the case of my microphone, I may have a USB microphone, and all of a sudden I'm using the microphone in my camera. Or my speakers, if they're plugged into my laptop, now all of a sudden those don't work. That's something that's kind of annoying. However, that might not be the fault of Zoom.

How are customer service and support?

I haven't had any issues with technical support.

Which solution did I use previously and why did I switch?

The company mainly uses Microsoft Teams. I only use Zoom for when a customer wants to have a meeting and they need to use Zoom.

We used to use WebEx, however, we don't really use it anymore. 

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fine.

What other advice do I have?

I'm just an end-user.

I'd probably rate the solution at a seven and that is only due to the fact that we're a Microsoft shop, and we have a lot of Office 365. Our use of Teams is very integrated into the files that we create and store and access. Therefore, Zoom is not the most used product in our company.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Backend Infrastructure Manager at a pharma/biotech company with 1,001-5,000 employees
Real User
Easy to install, simple to use, and straightforward to access
Pros and Cons
  • "The installation process is very simple."
  • "I can't speak to any aspect that needs improvement."

What is our primary use case?

I use the solution for digital calls. I keep in touch with family and friends using it.

What is most valuable?

It's very simple to use. 

The video conferencing is great and very easy to access.

It's helpful for sharing information and communication.

The installation process is very simple.

The stability is very good.

What needs improvement?

I can't speak to any aspect that needs improvement.

For how long have I used the solution?

I've used the solution for about half a year at this point. It's been around six months.

What do I think about the stability of the solution?

The stability is great. There are no bugs or glitches. It doesn't crash or freeze. 

How are customer service and support?

I've never directly dealt with technical support from Zoom. I wouldn't be able to rate their services. 

Which solution did I use previously and why did I switch?

I've also used Skype.

While I typically use Zoom to cover my personal needs, my previous employer used Microsoft Teams and I'm pretty familiar with that solution as well. 

How was the initial setup?

The initial setup was straightforward and simple. I would rate the process at a five out of five for the level of the simplicity involved. 

The process itself is relatively quick.

What about the implementation team?

I was able to handle the implementation myself. It's not difficult. I did not need outside assistance. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the exact costs of the solution. It's not an aspect I dealt with.

What other advice do I have?

We have web-based access to the service.

I'm not sure which version of the solution I'm currently using. 

I would recommend the product to others. 

I'd rate the solution overall at an eight out of ten. It does what I need it to do.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
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Senior Software Engineer at a tech services company with 5,001-10,000 employees
Real User
Top 5Leaderboard
Easy to use, scalable, and simple installation

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection. On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to…

What is our primary use case?

Zoom can be used for virtual meetings.

What is most valuable?

Zoom is mobile-ready and easy to use.

What needs improvement?

The security and chat features should improve in Zoom. 

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

Zoom is stable. However, in the time I have been using it I have only had trouble connecting to the server once. I think it might have been my internet connection.

On another occasion using my mobile phone on the 4G network, not on Wi-Fi. I had some trouble with the network which caused some issues with Zoom but it was still pretty good.

What do I think about the scalability of the solution?

I have found Zoom to be scalable. It's a very good solution. We have made huge teleconferences with a lot of people, and many video streams. During these pandemic times, I'm amazed at how this technology work and how these video streams work. We are talking about multiple video streams, not just one, not just two, but multiple video streams. This technology is amazing.

We have half the people in our organization using Zoom when we are doing projects.

How are customer service and support?

I have not used technical support.

Which solution did I use previously and why did I switch?

We are really relying on these technologies. I have used Zoom, Microsoft Teams, and Slack.  They were really critical technologies during this pandemic.

How was the initial setup?

Zoom is easy to install and you can install the client for Zoom on an iPhone or Android phone or PC.

What's my experience with pricing, setup cost, and licensing?

There are paid and free personal accounts for Zoom.

What other advice do I have?

I would recommend this solution to others, there are free accounts that make it useful for anyone.

I rate Zoom a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Nathan Brookwood
Research Fellow at Insight 64
Real User
Top 20
Great for remote meetings, helpful during social distancing and offers a free version
Pros and Cons
  • "There is a free version of the solution."
  • "They could improve security more."

What is most valuable?

The ability to hold remote meetings is helpful.

There is a free version of the solution.

What needs improvement?

The solution shouldn't charge so much for their services.

I'm always in favor of a lower price. That said, I find there's a big gap between the free version and the professional version. When I looked at what it would cost to be able to get the full version, I said, "Gee, that's too much." If there was something in between the free version and the least expensive paid version, I probably would have paid for it. I would've gone for that. 

They could improve security more. 

They should make it a little bit easier to use, in terms of screen-sharing. One of the problems I have is when I go into a screen-sharing mode, I don't see what the other people see. If I could have my screen synced with what was being shared and me, that would be better.

For how long have I used the solution?

I've been using it for a couple of years, but my usage, like everybody else's really picked up with the COVID pandemic.

What's my experience with pricing, setup cost, and licensing?

The solution can be pricey.

What other advice do I have?

I do use Zoom, but again, just as an ordinary consumer. I don't have any experience with the high end or professional version.

Normally when I would use it, it would be because some associate or organization I was dealing with was using Zoom in order to reach out to people like me. I didn't even realize until a few months ago, that Zoom charged in order to get a version that was capable of handling more than a few users. I always wondered how they made money.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Collin Cheong
Head of Credit Risk Management at IFS Capital
Real User
Top 20
Good for internal communications, allows you to share screens, and is easy to setup
Pros and Cons
  • "The most valuable features are that you are able to share the screen, and draw on it."
  • "The time limitations for the free version should be increased from 40 minutes."

What is our primary use case?

The primary use case is for normal web meetings. We use it for internal communication.

We have regular weekly meetings and for those who don't have to share any screens, we just call.

What is most valuable?

The most valuable features are that you are able to share the screen, and draw on it.

What needs improvement?

The time limitations for the free version should be increased from 40 minutes. We do have an account but not enough to go around.

During the screen sharing, there is an option to zoom in. If they could add a feature where you could just drag if you wanted to zoom in or when you want to zoom out, that would be great.

For how long have I used the solution?

I have been using the latest version of Zoom for three months.

What do I think about the stability of the solution?

The stability is acceptable. There are no serious issues.

What do I think about the scalability of the solution?

It's relatively easy to scale zoom. You just get another ID.

We have 100 users.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

Previously, we did not use a different solution. We stared with Zoom.

How was the initial setup?

The initial setup is relatively okay, but it's not as easy as Google Meet.

What about the implementation team?

I did the installation myself, it took a couple of minutes.

What's my experience with pricing, setup cost, and licensing?

We have an account but we are also using the free version.

What other advice do I have?

If you are interested in a free version, you should go with Google Meet because there is no time limit.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sally Schilling
President at SystemLink
Real User
Top 10
Popular, with a web-based interface, but does not support file sharing
Pros and Cons
  • "It's popular. Many people use it not only personally, but also in businesses."
  • "It would be useful to be able to share files with my colleagues."

What is our primary use case?

We use Zoom to communicate with colleagues and hold meetings with colleagues and clients.

What is most valuable?

It's popular. Many people use it not only personally, but also in businesses.

What needs improvement?

When you have a large group of people on Zoom, the focus becomes hazy. When there are larger groups, people can become easily distracted.

When you have 10 people and three or four of them are primarily engaged in the conversation, the rest of the group has ventured or wandered off. I am not sure if it's a complaint. It's simply a fact.

I would like to see better video quality, especially when it's being used by a large group of people using it.

I'm not aware of any file transfer capabilities with Zoom. It would be useful to be able to share files with my colleagues.

There are some things that we require that Zoom does not have.

For how long have I used the solution?

I have been using Zoom for approximately one year.

What do I think about the scalability of the solution?

Our company is small. 

When we use Zoom, we may have one client and possibly another group of participants who are not affiliated with the organization. 

Which solution did I use previously and why did I switch?

Because we are in the software development and implementation business, we use other tools in addition to Zoom.

While we are on a call, we use Go to Assist, and Fast Support to track our time and transfer files.

How was the initial setup?

We access it through the Zoom web application. We don't install it or publish it.

What other advice do I have?

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Head of IT at a engineering company with 501-1,000 employees
Real User
Top 10
Easy to use, stable, and has a straightforward installation
Pros and Cons
  • "I have found the product to be scalable."
  • "The pricing of the product could be lowered a bit."

What is our primary use case?

We primarily use the solution for virtual meetings. 

What is most valuable?

The solution is stable.

I have found the product to be scalable. 

The interface is great.

The dashboards are user-friendly. 

Its installation is very straightforward. 

What needs improvement?

I can't say I have seen areas that were lacking features or needed improvement. I'm overall very happy with the product. 

The pricing of the product could be lowered a bit.

For how long have I used the solution?

I've been using the solution for a few years. 

What do I think about the stability of the solution?

The stability is great. The solution offers good reliability. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability of the solution has been good. If a company needs to expand it, it can do so. It's not a problem. 

We have 100 users on the solution currently. 

How are customer service and support?

I've never had to reach out to technical support. I can't speak to how responsive they are, or how helpful.  

Which solution did I use previously and why did I switch?

I also use Microsoft Teams.

How was the initial setup?

The initial setup is not complex. It's not difficult. It's pretty simple and straightforward and simple. A company shouldn't have any issues with the initial setup. 

What's my experience with pricing, setup cost, and licensing?

The licensing costs could be a bit better.

What other advice do I have?

The solution is cloud-based, meaning we are always on the latest solution. 

I am satisfied with the solution overall.

I'd rate the solution at a solid eight out of ten.

I'm not sure if I would recommend Zoom to others. I'd likely recommend Microsoft Zoom instead.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Michael Kushner
Managing Partner & Founder at Dabahn
Real User
Easy to set up, simple to use, and very intuitive
Pros and Cons
  • "The setup is rather simple and straightforward."
  • "It's not really the fault of the product, however, the internet connectivity can sometimes be an issue."

What is our primary use case?

We primarily use the solution for meeting with clients.

What is most valuable?

Zoom is very familiar. It's intuitive. It has all of the features you would expect from the other popular conferencing options. 

It's easy to use.

The setup is rather simple and straightforward. 

What needs improvement?

It's not really the fault of the product, however, the internet connectivity can sometimes be an issue.

The splitting of the speaker can be frustrating. When you're talking to folks from the presentation, being able to move them around to different screens would be useful. With Zoom, everyone stays on one screen.

For how long have I used the solution?

We've used the solution for a while. 

What do I think about the scalability of the solution?

While we only have about 20 people that use Zoom, we have clients that have tens of thousands of users on the product.

The solution seems to be scalable. We haven't had any issues with scaling as needed. You can add or remove people easily.

How are customer service and support?

I've never personally used technical support. I cannot say if they are helpful or responsive, having never spoken to them. 

How was the initial setup?

There are no issues with the initial setup. It's very easy. I wouldn't describe it as difficult or complex. 

What's my experience with pricing, setup cost, and licensing?

I don't even know what it costs. Someone takes care of that for us.

What other advice do I have?

We're customers and end-users. We don't have a partnership with Zoom.

We are using the most up-to-date version of the solution. 

I'd rate the solution at a nine out of ten. It works well for us and we never have any issues. There are no complaints. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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