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Head of IT department at Monetars
Real User
Top 5Leaderboard
Reliable product with an easy installation process
Pros and Cons
  • "The platform has a solid feature for scheduling short meetings worth 30 minutes."
  • "They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings."

What is our primary use case?

We use Zoom to schedule meetings with internal team members and external partners.

What is most valuable?

The platform has a solid feature for scheduling short meetings worth 30 minutes.

What needs improvement?

They could address the product's limitation of the free version, particularly the 40-minute time constraint on meetings.

What do I think about the stability of the solution?

It is a stable platform. I rate the stability a ten out of ten.

Buyer's Guide
Zoom
May 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the scalability of the solution?

We have around 11 Zoom users in our organization. We use it from time to time depending on the requirement. I rate the scalability a ten out of ten.

How was the initial setup?

It is easy to deploy and takes five minutes to complete the process. It involves installing the application on the desktop, signing up, and creating a meeting room.

What's my experience with pricing, setup cost, and licensing?

We use the free version of the product. We utilize it only three to four times a month.

What other advice do I have?

The platform provides the easiest way to install or sign up the account. We can then schedule the meeting with an agenda and send an invite email to the attendees. It is a reliable product and offers enough services for our business requirements in terms of productivity.

I advise others to purchase Zoom’s license for unlimited meeting durations. The free version is enough for us, particularly for a spam-free environment with limited internal or external collaborations.

I rate it a ten out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AmilaDantanarayana - PeerSpot reviewer
Presales manager at Mitra Innovation
Real User
Top 10
Used for meetings and collaboration, but it should include the automatic transcribing feature
Pros and Cons
  • "Zoom has helped me with collaboration and remote working."
  • "Zoom should also include features like the automatic transcribing of conversations."

What is our primary use case?

Sometimes, I use Zoom when I meet with some of my customers who are using Zoom for meetings and collaboration.

What is most valuable?

I like the fact that you can run Zoom on the browser as well as the native app so that you can quickly run it on any platform. Zoom has helped me with collaboration and remote working.

What needs improvement?

Zoom should also include features like the automatic transcribing of conversations. It allows you to record the video of a meeting, but it doesn't have the ability to automatically transcribe the conversation into text. Sometimes, I have issues with using the app on different browsers, like Safari on Mac.

For how long have I used the solution?

I have been using Zoom for two years.

What do I think about the stability of the solution?

The solution’s stability is fine but could be improved.

Which solution did I use previously and why did I switch?

Since Google runs completely on the browser, you can get into a meeting quickly. In Zoom, we had to skip a few steps and consider whether to run it on the browser or the app. If I launch it in the app, it takes time for the app to launch and then for me to log in.

There are a few steps involved, but with Google, we just have to click on a link. Copying the passcode and entering those passcodes when joining a Zoom call is a bit of a hassle. With Google, you just click on a link and we can join a meeting.

How was the initial setup?

The solution's setup is not the greatest because it requires you to download the app. We wanted to encourage the browser mode of logging in rather than using an app.

What other advice do I have?

The solution is deployed on the cloud in our organization. I would recommend Zoom to other users. You should check out the capabilities and features because there are different options when you subscribe to Zoom. You should check things like the limitation on how many people can log in at a time and breakout sessions before subscribing to ensure that the solution fits your needs.

Overall, I rate the solution a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zoom
May 2025
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
HammadRaza - PeerSpot reviewer
Lecturer in Computer Science at National College Of Business Administration & Economics
Real User
Top 20
Easy-to-use platform with good scalability
Pros and Cons
  • "The product's most valuable features are chat and video streaming."
  • "There must be an option to ask permission from the host to record the Zoom meeting."

What is our primary use case?

I use Zoom for scheduling work meeting purposes.

What is most valuable?

The product's most valuable features are chat and video streaming.

What needs improvement?

There must be an option to ask permission from the host to record the Zoom meeting. 

For how long have I used the solution?

We have been using Zoom for more than a year. We are using the latest version.

What do I think about the stability of the solution?

I rate Zoom's stability a nine out of ten.

What do I think about the scalability of the solution?

The product is highly scalable. I rate its scalability an eight out of ten. Our organization has more than ten users, and we use Zoom at least once a week. I might plan to increase the usage depending on the business requirements.

Which solution did I use previously and why did I switch?

I have used Skype before. Later, I switched to Zoom, which is more convenient, easy to use, and set up. It has multiple options for chat. It also has more features overall compared to Skype.

How was the initial setup?

The initial setup is easy. I rate the process a nine out of ten. It takes ten minutes to complete. I implement the updates manually.

What's my experience with pricing, setup cost, and licensing?

I rate the product's pricing a seven out of ten. It is not affordable for small businesses.

Which other solutions did I evaluate?

I have evaluated Microsoft Teams. In comparison, Zoom is convenient to use.

What other advice do I have?

I rate Zoom an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2194749 - PeerSpot reviewer
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Real User
High quality video, simple to use, and quick setup
Pros and Cons
  • "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
  • "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence
Real User
Simple to install, but the stability and security could be improved
Pros and Cons
  • "The initial setup is straightforward."
  • "The voice quality could improve, and there are issues with the background."

What is our primary use case?

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

How has it helped my organization?


What needs improvement?

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

For how long have I used the solution?

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

What do I think about the stability of the solution?

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

What do I think about the scalability of the solution?

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

Which solution did I use previously and why did I switch?

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are both free and paid versions available.

Which other solutions did I evaluate?

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

What other advice do I have?

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Antonio Boj - PeerSpot reviewer
Network Solutions Architect at a healthcare company with 10,001+ employees
Real User
Ability to share content is great and I appreciated the high level of audio quality
Pros and Cons
  • "The ability to share content is a great feature."
  • "Extra security would be a good added feature."

What is our primary use case?

I use this solution for chat, video calls, meetings, basically for any interaction with people. I'm a network architect. 

What is most valuable?

Sharing content is a great feature. The audio quality was fantastic most of the time and I found it very user-friendly. 

What needs improvement?

Additional security would be welcome; an extra layer, whether it's an additional log-in requirement or something on the servers. There is always the possibility of meetings being hijacked or encryption going to China. It would also be helpful to have more control over who attends meetings. An additional feature I'd like to see would be a whiteboard which would be very productive for some of our meetings.

For how long have I used the solution?

I've been using Zoom for many years. 

What do I think about the stability of the solution?

The stability is pretty impressive, especially taking into account the huge growth of the user community.

Which solution did I use previously and why did I switch?

We previously used Skype but switched to Zoom because of the features and better quality. 

How was the initial setup?

The initial setup was very simple, it was automatically installed on my laptop. 

What other advice do I have?

I rate Zoom nine out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
Real User
Flexible meetings, overall good features and capabilities
Pros and Cons
  • "I have been satisfied with the features and capability of Zoom."
  • "Zoom could improve by increasing the time limitation in the free version."

What is our primary use case?

We use Zoom for chatting, meetings, and for collaboration. If we are a team and we want to have a quick meeting, Zoom can facilitate an audio-only meeting. We are using the free version of Zoom. We don't use it in the company, it is only used for personal meetings. You can do a lot with the solution, such as sharing files or doing presentations, similar to how it is done in Microsoft Teams.

I sometimes use Zoom if my customers do not use Microsoft Teams.

What is most valuable?

I have been satisfied with the features and capability of Zoom.

What needs improvement?

Zoom could improve by increasing the time limitation in the free version.

For how long have I used the solution?

I have been using Zoom for years.

What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

You can have as many people as you want in the Zoom meeting. It can be a one-on-one meeting between two people and if people want to join the meeting they can. The meeting participant can come to the meeting and ask if they can present, then they can go if they want. It is flexible and can scale.

How are customer service and support?

I have not used the technical support from Zoom.

Which solution did I use previously and why did I switch?

I have used other solutions, such as Microsoft Teams.

How was the initial setup?

The implementation of Zoom is simple. If I want to collaborate with someone, they have the free client version where you need to install it, but you can also connect via the web without having to install anything. You only need to give someone a link to a meeting and it takes them to the browser of their choice, and then they log in they will be connected to the meeting. It is very simple.

What's my experience with pricing, setup cost, and licensing?

The version I am using of Zoom is free.

The free version of Zoom limits you based on the time you spend in a meeting. For example, it may give you a meeting of 30 minutes and then, if you want to have another 30 minutes, you can set up another meeting to have an extension. However, from time to time, Zoom gives you free extensions. It could give you an hour or two hours for free to use it. There's a licensed version of Zoom, but I haven't ever used it before.

What other advice do I have?

I would recommend Zoom to others.

I rate Zoom a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1790724 - PeerSpot reviewer
Manager IT Affiliate Delivery and Service Management at a manufacturing company with 10,001+ employees
Real User
Cost-effective, straightforward to install, and works reliably for casual meetings
Pros and Cons
  • "Zoom is stable and I haven't had any problems with it."
  • "The security can be improved because this is one of the reasons that my organization prefers to use Skype."

What is our primary use case?

My role in the company involves the infrastructure domain, and in this position, I use Zoom for video conferencing. I also use Zoom at home for meetings.

What needs improvement?

The security can be improved because this is one of the reasons that my organization prefers to use Skype. There are concerns about security.

For how long have I used the solution?

I have been using Zoom for perhaps three years.

What do I think about the stability of the solution?

Zoom is stable and I haven't had any problems with it.

What do I think about the scalability of the solution?

Two of us at home use this product, and we don't expect our usage to increase. Nobody is needed for maintenance because none is required.

I cannot discuss the number of users that we have in my organization.

How are customer service and support?

I have never had a problem that required me to contact technical support.

Which solution did I use previously and why did I switch?

I also have experience with using Skype for Business. I use that solution more in my organization, and use Zoom more for personal communications.

How was the initial setup?

The initial setup is straightforward.

What about the implementation team?

I installed it myself.

What's my experience with pricing, setup cost, and licensing?

I am using the free version, so I don't pay anything to use it.

What other advice do I have?

I don't use Zoom on a daily basis but in general, I'm satisfied with it. This is a product that I recommend, although I'm using it casually and as such, I don't have high expectations.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user