Zoom Reviews

I primarily use the solution for remote meetings.

My typical use case is doing product tours, as well as tool connections, and explainer videos for how to use dashboards for our product. I teach people through virtual training. 

Technically, the solution hasn't changed the way I work so much. I've been remote since before COVID-19 and all my work is being handled in the same way as it was before. However, I'm very aware that for everyone else in the world it's probably changed the way meetings are traditionally handled.

We have a technical product that is quite complicated to understand without being able to visually see and walk people through it and show them how to use it. Zoom makes it possible to do visual training. Instead of being in there face to face, however, we're able to actually just walk them through each training session and new users can ask questions, and dive deep into the product to understand it better.

I like being able to record the sessions if I need to. I also like the option to annotate.

The options to add polls and share screens are great.

There are lots of great features available to every user.

It's pretty user friendly and easy for people to use. All the clients I have say they don't typically have any problems getting into it or using it. It's great in that respect.

I would say the polls need improvement. 

When you're using the video, there's a little dialogue box that pops up. It's annoying to everybody who uses Zoom. It would be nice if it had some more features for driving interaction and engagement during meetings. However, they need to make sure the dialog box is up there in a more convenient way. 

How they have the gallery aligned when someone is sharing a screen isn't ideal right now. If there were more options on how to arrange it, would be ideal. 

The ability to make it easier for poll creation and usage would be helpful. If I make a poll, I want it to be accessible to all my different meetings, not just that one meeting. Right now, it's a lot of extra work due to the fact that I have to continuously re-create it every time I need it. 

I have been using the solution for at least a year, or, maybe at this point, two.

I haven't had any problems with stability. It's actually been much more stable than the other five different conferencing tools I have used. I'm happy with that. It's quite reliable.

We only have 16 users on the solution at this time. That's everyone in our organization.

We use the solution often, however, since everyone is already on it in our organization, we don't have plans to scale more or increase usage. We're already at 100% usage.

From day one, we've been using video conferencing as our main method of communication.

I've never had to reach out to technical support. I have a background in IT, so my instinct, if I run into issues, is to figure everything out myself. I can't speak to the quality of their service since I've never dealt with them.

I've tried about five other solutions, and Zoom, by far, has been the most stable and reliable.

The initial setup is pretty straightforward in some ways. However, it's not intuitive per se. It's straightforward once you're aware of it, and yet, there are a lot of features I didn't even know were there until I did some research. It wasn't obvious from how they have their website set up. You have to really dig for features. I found it only after six months or a year into using it.

We currently use the business account on Zoom. I'm not sure of what the exact costs are to use the solution. The pricing, as I understand it, is very straightforward. There might be just one add-on cost, which would be for users who would like to join in or talk via toll-free dialing.

We're just a customer. We don't have a professional relationship with Zoom.

In terms of advice for implementing the solution, I would probably just say make sure that new users go into the settings within their account and see what they have turned on and off. For instance, I just told my CEO and a couple of the other executives about the option to annotate because I assumed that they knew that was possible. They didn't. 

There's also the capability of using a whiteboard. There are a bunch of other really great features that are available as well that are not obvious at first. Users need to just go in through their account settings and click on everything and set the account up in ways that are convenient for them depending on what they're trying to accomplish. 

It's strange that the majority of the cool features are by default disabled, so users have to go in and become familiar with them on the back end. Everyone needs to take the time to make sure you really play around with it, or go to the help center and watch some videos, and read some of the articles to see what's available.

I'd rate the solution eight out of ten.

Our primary use case for Zoom is for conducting meetings and attending virtual learning sessions.

The platform's most valuable features are collaborative video call and chat functionality.

The product's interface needs enhancement.

We have been using Zoom for many years.

It is a stable product. I rate it a ten out of ten.

The platform is capable of handling around many hundred users.

We used Microsoft Teams before.

Zoom is easy to install.

I implement the product myself. It's mostly an automated installation process.

We have to pay for the product's license.

I recommend stable, easy to use, and reliable. It has efficient security features as well. I rate it a nine out of ten.

We use the solution for internal and external meetings. 

The tool helps to reduce the time in meeting people. 

The solution is stable and user-friendly. 

I have been using the tool for three years. 

I would rate the product a ten out of ten for stability. 

The solution is extremely scalable. 

The solution's setup is very easy. 

We have seen ROI with the tool's use. 

The solution's pricing is good. 

I would rate the product a ten out of ten. We create Zoom links for meetings. You can access Zoom from mobile phones as well. It's a good tool that is easy to use. 

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

The initial setup is straightforward.

There are both free and paid versions available.

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

We use Zoom for internal and external meetings. 

Zoom's drawing tools could be better integrated. 

We've been using Zoom for about two years. 

Zoom is stable. 

Zoom is scalable.  We have about 10,000 users at my company. 

We used Webex in the past. 

Zoom is a cloud service. I think we only have to pay for the license. 

I rate Zoom nine out of 10.

The product is one of our prime platforms for delivering remote services.

The main feature I like with Zoom is that it allows me to do remote control and get access to the system so I have remote hands that I don't have to depend on the customer or the client to do things for me. They just give me access and I would be able to do what I need to do. That's one of the good features there. It also allowed me to easily transfer files back and forth.

The solution is very user-friendly.

The solution is easy to scale.

As long as you have good connectivity, the stability is good.

The initial setup is simple. 

If a user has bad connectivity, Zoom will not work well. 

I can't say anything is lacking. Overall it's pretty sufficient. 

They may need to scale it some more in terms of global users. 

Stability is pretty good, and the performance is decent. However, it's very dependant on the connectivity If the connectivity is poor, the stability won't be so good. 

Scalability is possible with oom. It's not a problem to expand it as necessary.

When we do training, we can add quite a bit of people. We've never had an issue during training sessions. 

Right now, everybody in our organization uses Zoom.

We've never needed the assistance of technical support Everything is pretty straightforward. The solution is problem-free.

I'm also familiar with Microsoft Teams. Given what it is now, Zoom is pretty different from stuff like Teams. Teams is very corporate and as far as remote control and stuff are a lot more restrictive. It's not as user-friendly when coming into those types of things.

I'm just part of corporate. I don't know the exact cost of the license. I can't really speak to that.

I don't know what version I use is. It gets updated every time I use it, therefore, it is likely the latest version.

Zoom is the way to go. I haven't had any issues with it.

I would rate the solution at a ten out of ten. 

I generally use Zoom for meetings when presenting to potential customers. It's a good way of being able to present information. I own the company and I'm a customer of Zoom. 

It's great that I can see people when I'm talking to them, it's really important to have that feature and to connect to clients. I also like the ability to share graphics; the ability to go through a PowerPoint presentation or share other visuals is very important. Beyond that, I know there are lots of other capabilities that we haven't used very much.

There are sometimes too many parallel meetings going on and the system gets overloaded, somebody drops out or we have to start over again. That's something that could be improved. 

I'd like to see 100% reliability in the solution. I also find that the controls are a little awkward, but that's a minor point. It's really the consistency and the reliability that are the big issues.

I've been using this product for a year. 

It's a stable solution most of the time, but I think it's dependent on the number of users at a given time. Too many users and you can have some issues. 

In general, the solution is scalable although there are occasionally issues when meetings are conducted in parallel and we might lose a connection.

I've made one or two calls to customer support and shared emails with them so it's been quite limited. I got a reasonable response, they were pretty decent.  

I think the main thing I would suggest is to get some kind of assurance that there won't be overload problems. I believe one of my clients has some kind of arrangement or package with them and we've never had a problem on any Zoom meeting with this client. 

I find that I can have more meetings and greater effect using Zoom. I've had many live meetings and conference calls over the years. It's difficult to connect with clients on a conference call. Zoom makes meetings as effective as a live meeting or close to it.

I'd rate this solution an eight out of 10. 

We use Zoom for calls and organizing webinars and online conferences.

I like Zoom's registration form. The solution is easy to use for customers, and they don't need any external software. Zoom allows users to stream on YouTube, which is a nice feature.

We don't like Zoom's technical support. I don't like that Zoom users have to use the app somehow. Other solutions are better organized because customers can use just the link in their browser. Zoom should add some visual effects and features like those in StreamYard. Zoom should have more functionalities for large online events.

I have been using Zoom for two to three years.

Zoom is a stable solution.

The solution is not very scalable for streaming and modern online events. Zoom's scalability is fine for generic meetings because it's free.

The initial setup of Zoom is super simple, and I can do it myself.

We pay a monthly licensing fee for the solution, and sometimes it's pricey. It is difficult to explain to our accountant why we should use this subscription for large events when we can use very nice streaming platforms for this budget.

The solution is fine for hosting webinars. Something generic like Zoom lacks functionality. Zoom events are okay, and its price is okay. We can't adjust some nice and trendy features like on other streaming platforms, where we can add commercials, run text on the screen, and switch the screens. I don't like that Zoom is a bit generic for such features. We will no longer use Zoom for the next big online event.

The solution is deployed on the cloud in our organization. The solution's video quality is not so good, and it can be better. When users have to record a pretty long call or conference, it can be split into two different files with different resolutions. The solution's screen-sharing and presentation capabilities are okay. Zoom is a must-have solution, and users have no choice but to use Zoom.

Overall, I rate the solution a seven out of ten.