Zoom Reviews and Pricing

Eduardo Justo

IT bp at KDR Corp

May 7, 2025

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Video collaboration thrives with accessible and feature-rich tool

Pros and Cons

"There have been no stability issues or downtimes."

"Zoom could improve its security. I heard they had a breach the last time."

What is our primary use case?

I use Zoom primarily for video conferencing. We have been using it as our main internal communication tool for our video conferencing needs.

What is most valuable?

Zoom is a popular solution and was one of the first to introduce video collaboration. It provides the usual benefits of collaboration. It is a tool that is specially tailored for video conferencing, offering most of the necessary features for this purpose. Additionally, Zoom is available for free for up to forty minutes.

What needs improvement?

Zoom could improve its security. I heard they had a breach the last time.

For how long have I used the solution?

I have been using Zoom for two years now.

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What do I think about the stability of the solution?

There have been no stability issues or downtimes. Everything has been good.

How are customer service and support?

I never had any reason to contact Zoom's technical support.

How would you rate customer service and support?

Positive

How was the initial setup?

It was not difficult at all to configure Zoom initially or to start a conference.

What's my experience with pricing, setup cost, and licensing?

Zoom offers a free version for up to forty minutes.

What other advice do I have?

I would rate Zoom at nine out of ten, as nothing's perfect. I would rate the overall solution nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: May 7, 2025

Wilson Mugo

Student at a university with 1,001-5,000 employees

May 5, 2025

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Using various features enhances user engagement while call duration improvements are needed

Pros and Cons

"I would recommend Zoom to others because everyone knows and uses it."

"The stability of Zoom could be improved. I would rate its stability as a seven out of ten."

What is our primary use case?

I use Zoom for pretty much everything, including school activities, meetings, and other general purposes.

What is most valuable?

Some of the valuable features of Zoom include screen sharing, background blurring, hand raising, and in-chat messaging.

What needs improvement?

One area for improvement would be the length of the free calls.

For how long have I used the solution?

I have used Zoom for about a year.

What do I think about the stability of the solution?

The stability of Zoom could be improved. I would rate its stability as a seven out of ten.

What do I think about the scalability of the solution?

I have used Zoom for just smaller meetings.

How are customer service and support?

I don't deal with their customer support.

How would you rate customer service and support?

How was the initial setup?

The initial setup of Zoom is straightforward.

Which other solutions did I evaluate?

I barely use Google Meets, Hangouts, WebEx, or any of those.

What other advice do I have?

I would recommend Zoom to others because everyone knows and uses it. Overall, I would rate Zoom a seven out of ten because it is convenient for its widespread use and has useful features.

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: May 5, 2025

Buyer's Guide

Zoom

April 2025

Free Report: Zoom Reviews and More

Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.

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850,747 professionals have used our research since 2012.

Snigdha Jaiswal

Investment Banking Associate at a tech services company with 1,001-5,000 employees

May 5, 2025

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Effective meetings and team coordination through seamless video calls and recording features

Pros and Cons

"Zoom is a very reliable solution."

"Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code."

What is our primary use case?

I mainly use Zoom for client communication and team management. I do not use it on a daily basis, but rather for team meetings, which occur more than once every two weeks. I primarily use it for video calls and meetings.

What is most valuable?

The recording feature in Zoom is particularly helpful for cases where some team members miss a meeting. The ability to create different rooms is useful for team building and building management.

What needs improvement?

Zoom could improve its security measures. A friend faced an issue where it was easy to crack the code. Additionally, it would be beneficial if file sharing was improved.

For how long have I used the solution?

I have been using Zoom for nearly four years.

What was my experience with deployment of the solution?

Deploying Zoom did not take a lot of time. I am not quite sure about the exact time, but it was within an hour.

How was the initial setup?

I would rate the initial setup of Zoom a nine out of ten. It was easy to integrate, although there was sometimes difficulty in sharing information or links. Otherwise, the setup was quite easy.

What other advice do I have?

I rate Zoom ten out of ten. Zoom is a very reliable solution.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Last updated: May 5, 2025