Presales Consultant at a financial services firm with 10,001+ employees
Real User
Top 20
Good communication and performance, but the time limit in the free version should be removed or increased
Pros and Cons
  • "The sharing and recording, are the most valuable features of Zoom."
  • "Whiteboarding would allow me to utilize the screen to draw something, explain, and write something."

What is our primary use case?

I am a pre-sales consultant.

I use the basic features in Zoom, to have conversations with clients,  show some presentations, and for sharing. I'm not a very advanced user.

What is most valuable?

The sharing and recording, are the most valuable features of Zoom.

What needs improvement?

If whiteboarding is not available, it would be beneficial. I'm not sure if it exists. If I can do some whiteboard sessions, that would be great. 

Whiteboarding would allow me to utilize the screen to draw something, explain, and write something. 

For how long have I used the solution?

I have been working with Zoom for two years.

The corporation updates this solution on a regular basis.

Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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What do I think about the stability of the solution?

Zoom is a stable solution.

What do I think about the scalability of the solution?

I'm not sure about scalability because I didn't host that many people on it, so I can't really comment on scalability or how well it performs when there are a lot of attendees and sessions. I really don't have the experience.

How are customer service and support?

I have not contacted technical support.

It is maintained by my company; I am a user who does not get involved in the technical aspects.

Which solution did I use previously and why did I switch?

I am exploring Microsoft, but Studio is no longer supported.

I have some experience with Microsoft Teams and Zoom.

I use Teams a lot and prefer it to Zoom simply because I'm more comfortable with it and there's no time limit. I don't need to worry about when my meeting ends.

How was the initial setup?

The initial setup is simple, it's straightforward.

Zoom is maintained by my corporate IT team. I am a user, I use this solution.

What's my experience with pricing, setup cost, and licensing?

What I don't like is the 45-minute time limit on the free subscription. Teams, on the other hand, do not operate in this manner. You can utilize as much use of Teams as you want. There are no time limits in the free version of Teams.

It is included with your Office 365 subscription. If you have Office 365, which everyone does, it is included. You can't use Word, Excel, or PowerPoint without it.

The free version has a time limit, but paid subscriptions are available.

What other advice do I have?

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. IT Business Analyst at Citigroup
Real User
Top 5
Stable, easy to use, and useful screen sharing
Pros and Cons
  • "The most valuable features of Zoom are its ease of use, screen sharing, and annotations."
  • "The chat functionality in Zoom could improve."

What is our primary use case?

We are using Zoom for the standard video communication.

What is most valuable?

The most valuable features of Zoom are its ease of use, screen sharing, and annotations.

What needs improvement?

The chat functionality in Zoom could improve.

For how long have I used the solution?

I have been using Zoom for approximately two years.

What do I think about the stability of the solution?

The stability of Zoom has been fine.

What do I think about the scalability of the solution?

We have approximately 100,000 users using this solution in my organization.

How was the initial setup?

We have all of our software in our company pre-installed.

What about the implementation team?

We have a technical team that does the implementation of our software.

What other advice do I have?

I rate Zoom a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zoom
March 2024
Learn what your peers think about Zoom. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,386 professionals have used our research since 2012.
Sachindra S - PeerSpot reviewer
Senior Software Engineer at Amadeus
MSP
Top 5
Good communication, reliable, and easy to download
Pros and Cons
  • "The performance is good."
  • "In the next release, I would like to see better security."

What is our primary use case?

We are service providers. If a client has some of those licenses, they will arrange for a Zoom meeting. We share whatever storage the clients have, but we do not purchase storage.

Zoom is used for video communication.

What is most valuable?

The performance is good. 

We are satisfied with this solution, it's good.

What needs improvement?

Security is required, and I assume that it is already in place. Aside from that, we are not utilizing Zoom's high-end capabilities.

In the next release, I would like to see better security.

For how long have I used the solution?

I have been working with Zoom for three years.

It is dependent on what the client does on their end in terms of deployment.

What do I think about the stability of the solution?

We haven't had any problems with Zoom in our limited use.

What do I think about the scalability of the solution?

We have not had any issues with the scalability of Zoom.

How are customer service and support?

I have not contacted technical support.

Which solution did I use previously and why did I switch?

Jaeger, Teams, and Grafana are the tools used in the company for remote monitoring.

We use a variety of operating systems, including Linux, Unix, and Windows.

We also use the network storage for office purposes and I personally use Google Drive, iPhone, and iCloud. 

I don't work with the Enterprise edition; instead, I use the open edition.

How was the initial setup?

It doesn't require installation, we use a link, but sometimes we have to download from the browser. This process is straightforward.

What about the implementation team?

I was able to complete this process myself.

What other advice do I have?

I would recommend Zoom to anyone who is thinking about using it.

I would rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Manager at RP Sanjiv Goenka Group
Real User
Easy to set up, hosts remote meetings well, and is very stable
Pros and Cons
  • "The initial setup is quick and easy."
  • "Zoom could be more secure."

What is our primary use case?

We primarily use the solution for holding virtual meetings. 

What is most valuable?

The solution is good for remote, virtual meetings.

The solution is quite stable. 

The scalability is good.

The initial setup is quick and easy.

What needs improvement?

Zoom could be more secure. In one of the meetings, we found out the meeting was automatically getting recorded. That's not good. 

There are certain things that could definitely be avoided.

For how long have I used the solution?

I've been using the solution for a few years. 

What do I think about the stability of the solution?

The stability overall is pretty good. There aren't really bugs or glitches. It doesn't crash or freeze. The performance is good.

What do I think about the scalability of the solution?

I've found the solution to be very scalable. If a company needs to expand it, it can do so.

Typically, we use Zoom if a vendor wants to. For example, if somebody sends across their meeting request via Zoom, we will use that. As far as our organization's users are concerned, it's used much less. We have 200 to 500 people that use it internally. Not more than that.

We don't plan to increase usage, as we already use WebEx, and we prefer not to double up on virtual meeting platforms. 

How are customer service and support?

I've never contacted Zoom's technical support. I cannot speak to how helpful or responsive they are in general. 

Which solution did I use previously and why did I switch?

I'm also using WebEx. We use Zoom and WebEx in parallel. We also have used Google Meet.

We tend to use Zoom when our vendors set up the meeting and it is something they prefer. When we set up meetings ourselves, we tend to use either WebEx or Google Meet.

How was the initial setup?

As a cloud-based solution, the installation is very simple and straightforward. it's easy. It's not difficult. 

The deployment just takes a few minutes. 

What's my experience with pricing, setup cost, and licensing?

We do not have any subscriptions with Zoom. 

What other advice do I have?

As a cloud-based solution, we are always on the latest version. 

I'd rate the product at a seven out of ten. 

I would recommend the solution to other users and organizations. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director at a tech vendor with 10,001+ employees
MSP
The Whiteboard feature enables meetings in which everyone can join to type, draw, and write
Pros and Cons
  • "Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard."
  • "They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features."

What is our primary use case?

We use Zoom for our internal meetings and meetings with customers. We also use this platform for our training programs. For internal meetings, we use it through our internal network. For the training, we use the public network. Since we have the COVID-19 situation, we cannot have a meeting or training face to face, so we select this platform instead of Skype for Business which lacks features we expected and has a slow network. Mostly, our meeting size might be 3 to 20, and the training might be 10 to more than 100 people. 

How has it helped my organization?

Showing our faces helps this COVID-19 circumstance to feel that we are not alone and we can easily access and communicate with each other. We do not have a limitation for our communication. We can communicte with each other anywhere and anythime. However, we have a security issue and cannot use some of the features from our company network. One example is that we cannot share the internal use only files because the file sharing feature through our network cannot use it. That made us choose another platform. 

What is most valuable?

Whiteboard is a good feature for having a meeting in which everyone can join to type or draw, and write. If we have a brainstorming-type meeting, we can share our own ideas with the whiteboard.

Breakout room helps us to set the group discussion during the training. Before this platform, we have to design the multi-network to achieve this situation.

Icon status chat helps if the participants have any questions or any comments the facilitator can see through the features. These features are important because the facilitator cannot see their face directly so we cannot see their expression and never know whether they understand what the facilitator says.

What needs improvement?

Security is the biggest concern issue right now, otherwise, we cannot use this platform in our organization. That situation will affect our meeting and training infrastructure. Our use is not only communication but also sharing useful documents and ideas.

They should improve the sharing file features from accessing the internal network. If we cannnot share our documents through this meeting, our meeting productivity will decrease dramatically. We need these features.

We need features like a dashboard type for the whiteboard. After moving to the breakout room, they can write or create some outputs on the whiteboard. However, after moving back to the main room, they cannot share the outputs. If it is a text, we might paste and copy but it is not user-friendly.

For how long have I used the solution?

I have been using Zoom for one month. 

Which solution did I use previously and why did I switch?

We are considering some of them like WebEx, MS Teams because it solves our issues.

What's my experience with pricing, setup cost, and licensing?

The use case and size will matter to the organization.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network & Cyber Security Specialist at HKICL
Real User
Top 5Leaderboard
Provides recording functionality but needs to improve the overall stability
Pros and Cons
  • "The product's initial setup phase was easy."
  • "The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings."

What is our primary use case?

I use the solution for our company's meetings and to hold sessions with our vendors.

What is most valuable?

The most valuable feature of the solution is its recording functionality since it helps my company see the operation sessions for the vendors.

What needs improvement?

The product's stability is an area of concern where improvements are required since sometimes users get dropped off from meetings.

I want to improve the tool's presentation part to be more user-friendly so that users can add notes to the presentations presented via the product.

For how long have I used the solution?

I have been using Zoom for four years. I use the solution's latest version. I am an end user of the product.

What do I think about the stability of the solution?

Stability-wise, I rate the solution a six out of ten.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution an eight out of ten.

Over 200 people can join in a single meeting via Zoom.

There are over 100 people in my company who use Zoom.

The product is used twice a week in my company. My company does not plan to expand the use of the solution.

Which solution did I use previously and why did I switch?

I have experience with Microsoft Teams. I started to use Zoom in my company to meet the host requirements.

How was the initial setup?

The product's initial setup phase was easy. I rate the product's setup phase an eight on a scale of one to ten, where one means it is a difficult process and ten means it is an easy process.

The solution is deployed on the cloud services managed by Zoom.

Users can join meetings using Zoom's business account in less than ten minutes.

What other advice do I have?

Speaking about Zoom's impact on our company's team collaboration, I would say that my organization has been holding live meetings rather than virtual meetings. The product is helpful for holding huge meetings with people from different locations. The tool offered flexibility with the meetings.

The breakout room feature hasn't had an impact on our company's meeting experience.

My company doesn't have to maintain the product.

My company has not integrated Zoom with other platforms or tools.

I would suggest others consider their organizations network traffic requirements and bandwidth offered before installing Zoom to avoid stability issues.

I recommend the product to others.

I rate the overall tool a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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PeerSpot user
Technical Project Manager at a tech vendor with 5,001-10,000 employees
Real User
Top 10
High quality video, simple to use, and quick setup
Pros and Cons
  • "The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need."
  • "In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself."

What is our primary use case?

I use Zoom for virtual meetings.

What is most valuable?

The standout feature of Zoom is its excellent connectivity, offering high-quality audio and video. Additionally, its familiarity stems from being an early adopter in the field of online communication during the onset of epidemics. Previously, I had used a different system for video conferences in another company, which primarily relied on room-based conferences rather than peer-to-peer video conferencing. However, with the need to communicate directly with peers, Zoom emerged as the first and preferred choice for me. Overall, I consider it the top option and the primary tool I use. Additionally, the solution has all the functionality I need.

What needs improvement?

In addition to Zoom, I frequently utilize Slack, and I particularly appreciate its huddle functionality. What I find appealing about Slack is the ability to simultaneously chat and have video capabilities. It would be beneficial if Zoom offered similar features integrated with some form of channel system, although I acknowledge that I am not involved in the product management aspect. Personally, I believe this integration would make Zoom even more compelling and engaging for users like myself.

For how long have I used the solution?

I have been using Zoom for three to four years.

What do I think about the stability of the solution?

We have had some issues with the connection but this could be my ISP and not the solution.

What do I think about the scalability of the solution?

The scalability of Zoom is good.

We have had a lot of users using the solution in the past.

Which solution did I use previously and why did I switch?

I have used Webex and Zoom has better quality.

How was the initial setup?

The initial setup of Zoom was not difficult. A corporate account can be more difficult. The time it takes for the implementation is quick, approximately 15 minutes.

What other advice do I have?

I would recommend this solution to others.

I rate Zoom an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Jaydeep Bose - PeerSpot reviewer
Associate Manager at Course5 Intelligence
Real User
Top 10
Simple to install, but the stability and security could be improved
Pros and Cons
  • "The initial setup is straightforward."
  • "The voice quality could improve, and there are issues with the background."

What is our primary use case?

We are a market research firm.

We use Zoom for a few instances.

I used to use Zoom on a regular basis for meetings for both my business and my office work. However, as the project has evolved over the last three years, we are focused on Microsoft Teams.

It would be 70% to 30%.

How has it helped my organization?


What needs improvement?

It was similar to password-based security when connecting to anyone. When a large number of people join in, there is a lot of noise. Random people become accustomed to receiving these invitations. They can also join without invitations, as they used to. As a result, there was a lot of noise earlier. Right now, I'm not dealing with that problem. But, in and out, there may be a few security web issues with Zoom.

I'm not sure if it makes a difference, but connectivity frequently drops when we are connected to Zoom compared to other logins or chat boxes. We are dealing with that issue. The voice quality could improve, and there are issues with the background.

I believe the background has changed in the last two to three months, or even in the last year. In Teams, we have the ability to change our own backgrounds. We can get a background that is unique to us. I believe Zoom does not yet support this feature. Or, if it is enabled, it is not functioning properly.

Its background does not function properly.

Noise cancellation should be available. Both noise cancellation and voice cancellation should be included. The number of people who attend the interviews or webinars, combined with those who join in suddenly, creates a lot of chaos. That can be minimized. Background options, such as customized backgrounds, should also be provided.

For how long have I used the solution?

I have been working with Zoom for three and a half years.

I'm not sure what version it is, but I recently updated to the latest version of Zoom.

What do I think about the stability of the solution?

Stability is always an issue with Zoom. I am not sure if it's going well right now or not because I'm only using it 30 percent of the time. I am not sure if they are on the right track with stability or not.

What do I think about the scalability of the solution?

When I used to connect, it felt a little that if you are a paid Zoom user, you can invite as many people as you want to that meeting. However, if you have a free version, you can only connect a limited number of people. I believe the maximum number of people is 15 or 25.

That makes sense because if it's paid, then you have a lot of security policies in place. which is good for data security and network security because you have a passcode that is being generated. However, if you have the free version, you do not have a passcode. That is open to everyone.

Which solution did I use previously and why did I switch?

I have some experience with CloudEndure Disaster Recovery.

I don't have much experience with technology. But, I have worked with cloud-based technologies. On the basic front, I have the knowledge.

We are a firm. We use the Amazon cloud for everything, including data storage and other things, but I'm not an expert in that area. That is the IT person who will be in charge of that. I don't have any direct experience with the Amazon cloud. That is entirely handled by the IT department.

We are using Microsoft Teams and Zoom. We primarily use Teams for communication.

When compared, I believe Microsoft Teams is more stable than Zoom.

With new features come new services in the Teams. And because we use Outlook, we are linked to a variety of other services. We can connect to users using various other services or various apps. We can work on a variety of other things when we are connected to Teams and directly connected to Outlook. 

When we are connected to Zoom, and we want to schedule a meeting, we must log into Zoom separately and then connect to the meeting, or we must schedule a meeting.

How was the initial setup?

The initial setup is straightforward.

What's my experience with pricing, setup cost, and licensing?

There are both free and paid versions available.

Which other solutions did I evaluate?

I looked into CloudEndure Disaster Recovery for a project that required a few bits of data here and there.

What other advice do I have?

We had a business relationship with Zoom, we were partners.

I would rate Zoom a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user