Zoom Reviews

I used Zoom for some training programs that I conducted for younger children in school. The version I am using is for the Mac.

I used Zoom when I was doing an assessment. I did a waste management audit for an energy company, which has a large presence in 15 countries, because of the COVID pandemic. I had done a virtual audit of the waste management process of their production facilities. I did a comprehensive audit for all their 15 operating countries, for example, the Czech Republic, Slovakia, Wuhan in China, South Korea, Japan, and India. I had used Zoom to talk to people.

Zoom had served as a handy tool to connect and communicate with the world, especially my client organizations during the COVID phase. The fact that I could establish a seamless bridge is attributable to Zoom. Be it Online training sessions or Business Assessments, Zoom has served as a handy tool. So business sustenance served well.

The most valuable features of Zoom are voice and camera clarity. The time latency of the response is good. The facility to view all the participants who are online is a benefit. In most of the other similar solutions, they too have this feature. However, since I have used Zoom, I find it as an advantage because you can see all the participants online and you can choose. 

When using Zoom for a training program, seeing the participants online and then the latency is very good, it is more in real-time. Additionally, the security features are good.

My only concern in Zoom is the stigma associated with being a Chinese product. However, it has been acquired by the US government or a US counterpart has taken over it. There is not any issue with respect to data security. This being said, there is a little bit of apprehension when it comes to the data security aspect. It's better if they give a public statement that we are compliant with the GDPR requirements. It will be helpful for them in promoting their solution in a much better way.

The internet infrastructure in India is not as good as in other places, such as the USA. Zoom could benefit by optimizing the connection to allow better operation of the solution under low bandwidth. Management of the latency time will give them an edge for data calls over other products.

If I want to do a recording quickly, the way we should be able to do it should be slightly easier for the author. For example, if you are conducting a program and you are hosting it with a trainer that is subcontracted to your organization. In this case, the trainer, when you're giving me access to Zoom, I am using Zoom as the bridge to train your audience. 

In such a situation, as an author, or trainer, should have the facility to record it myself, I should be able to gain a copy of my training session for later usage or for a review. If they could add some feature to accomplish this it would be helpful. It would be very motivating for the trainers and auditors to do self-reviews and then later on they can review themself for improvement areas to work on. 

When I take a look at my own recording, I can have a better idea of how to improve for the next session or training program.

I have been using Zoom for approximately 10 years.

Zoom is highly stable.

I never had connectivity issues where suddenly the line went off, and despite my internet bandwidth issues, I never faced a blackout. I had conducted training programs, for example, using zoom with several trainees in the session. Conceptual clarity is only possible when the bridge with the participants is clear enough to comprehend for the participant. I guess Zoom was good enough to connect well despite constraints, peak times and bandwidth issues which are often the challenges associated with online presence.

I had no problems with the scalability of Zoom.

Since the COVID pandemic, this is the new way of communicating for many people. Many people are carrying out business, training programs, and virtual meetings. Many things that are happening, Zoom has a huge potential. If they can make their offering more attractive, easier to use, with beautiful dashboards, it is a big market for them. They can have their share value going up in the market.

I have not needed to contact Zoom's technical support.

Positive

I have previously used Webex and Microsoft Teams. 

I have been using  Microsoft Team prominently. A lot of people are preferring Microsoft Team because it is more reliable than most of the other solutions. Zoom is slightly less popular because of the data security issues associated with it and has been taken over by a US company. China does not own it anymore but there is still a stigma associated with data security and privacy when using Zoom, in my opinion.

I do not remember how the initial implementation was but when the Zoom is implemented there is some waiting time when the login happens. Sometimes we are not sure if the connection is happening or not. There's a waiting time but happens also in Microsoft Team. At times it is as if we are blindfolded and waiting for the meeting connection to happen, you don't have a clue whether the connection is happening or not. I don't know if the issue is because of my internet connectivity, Zoom tool version, the other side of the connection is ready, or if the other party is joining or not. There are many question marks that are there that could be answered with some dashboard of what is the status is similar to tracking of a courier. It has gone somewhere and, midway, it is stuck, and then the other side is still yet to join.

 If Zoom can manage this delay and make it more creative in reflecting the participant and have the ability to inform the organizer of whether the connection is in place or not, it would be really helpful. 

Implementation and usage of Zoom are very user friendly. Sometimes when the meeting is arranged by the client the system admin of the client organization would extend support to share a document or share screen or other maneuvers. Support was good enough to enable the business discussion further without breaks breaks and interruptions.

Seamless integration with the business processes and timely communication with the clients adds huge value to the sustenance of Business. In a Virtual world of an evolving and fast emerging tomorrow, Zoom would be playing a pivotal role in supporting and enhancing the Business Performance of Corporates across the world. My RoI is a small piece of a similar experience and experimentation with the Virtualization of the business ecosystem with Zoom.

There is a free version of Zoom which allows you a certain limited amount of time usage and there is a corporate version of the solution where you have to pay.

They could improve the free version by allowing more time to use, it could benefit sales in the future. For example, let's say some students are using it or a certain kind of some CEOs or non-profit organizations are using, they can extend free access to such people.

The Microsoft Teams solution is more expensive than Zoom.

When evaluating other solutions to Zoom, they all have similar functionality. For example, the dashboard icons are at the bottom of the screen. There is standardized functionality in most of the solutions.

I would recommend this solution to others. 

They need to remove the Chinese stigma attached to the solution and then it would be better in the market for sales.

If a customer comes to me and asks if Zoom is a good solution I highly recommend it.

I rate Zoom a nine out of ten.

We use Zoom for one-on-one calls, conferences, and remote support. We used to offer training via Zoom. But in the last two years, the global team switched to Microsoft Teams, so we moved to Teams. Since then, it's been about 50-50 Zoom and Teams, but prior to February, we had three or four meetings via Zoom daily. Before Teams, we were using Lync, which is the predecessor of Teams. 

Zoom is interactive. We can connect with more users. Sometimes we host meetings with hundreds of people, and I can see who is talking.

As a technical support guy, I think it's crucial to be able to connect with people remotely. Zoom is simple to use because they can share the screen and talk. The user can walk me through the issue they are facing. You don't need to be in the office or on the network. If a user can connect to the internet, then they can share their screen. Aside from support, it's also a great way to provide training to our users. 

Yesterday, we had a call, but Zoom closed after 20 or 25 minutes, and we didn't get any alerts. That could be because there was a time limit set. There should be an option, like a button, that allows us to increase or reduce the meeting time. We had to cancel and change the time of the meeting.

I've been using Zoom for around four or five years

Zoom is perfectly fine.

Zoom isn't scaled, but I don't think there are any issues with the scalability.

Two or three years ago the global team was not able to use a feature on the old version. Suddenly, Zoom wasn't working. They contacted Zoom support and got everyone to update their software. But I haven't had any personal experience with support. Once we had a problem with the background images changing, but that was a minor issue, and the Zoom team walked us through how to fix it.

Setting up Zoom is pretty standard. It's a "next, next, finish" installer. You don't have to do anything too complicated, and it only takes three or four minutes. There is also a web-based app that is easy to use. Aside from the regular updates, it doesn't need much maintenance, either. 

We're using the software that the global team uses. They don't tell us how much they're paying-

I think Zoom is better than Teams, but they're very different. Zoom is lighter. I tried a remote session with Teams, but it wasn't up to snuff. I cannot share things properly, so I think Zoom is better. 

I rate Zoom eight out of 10. If you're planning to use Zoom, you should pay attention to the version your users are working on. Sometimes a lower version is better, so it will work with all users. The lowest version should be compatible with most machines. When you're working with people that have older computers, they might not be able to connect. You need a version that is compatible with everyone's device. 

We use Zoom a lot for meetings. We schedule regular meetings in advance, sometimes even a month in advance. Sometimes, we have last-minute meetings, too. For those, we use personal meeting links. Our work setup is a mix of in-office and online, so even in the office, we still use Zoom because some team members work remotely.

The tool has made remote work possible for us. It's not just about the technology but also about staying connected with colleagues. When everyone works from home, using Zoom for meetings becomes very common. One great thing about the product is its ability to cancel out background noise. This helps a lot, especially when construction or other noise surrounds your home. 

The Zoom recording feature is really useful. Sometimes, when you need to interview sensitive users, they might not feel comfortable if you record a video. We might have used a phone or another recorder in the past. However, it records only the audio of the meeting, not the video or screen sharing. This makes customers feel safer because they know only the audio is being recorded, which can be more effective for sensitive interviews.

I can share documents directly in the chat during meetings, which is helpful, especially when collaborating with my project team. Before, I had to download the chat manually, but now I can see all the chat directly in the Zoom application. Plus, I can automatically save the meeting chat to my computer.

We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. It's a common function in Zoom meetings but can lead to some uncomfortable moments.

Even though we use screen sharing a lot, it can still be awkward because we don't always know what the other person's screen looks like. Technical issues often arise during screen sharing, especially in hybrid meetings where some people are in physical meeting rooms, and others are online. In those cases, it isn't easy to know which screen is being shared, especially if multiple screens are connected.

One area where the tool could improve is providing better clarity during screen sharing. It would be helpful to have a feature where participants can see what others see on their screen, especially when sharing presentations like PowerPoint slides. Sometimes it's hard to know which screen is being shared. Additionally, indicating when screen sharing has stopped would be beneficial. Another aspect that could be enhanced is noise cancellation. While Zoom does have this functionality, it's not widely known among participants.

Maybe the solution could promote noise cancellation features more effectively, especially for users in open office environments where background noise can be problematic. Users could access noise cancellation with just one click, which works well in my experience. However, having a dedicated button on the dashboard might be helpful for quick access rather than navigating through the audio settings. The noise cancellation feature also has different levels, like low, medium, and high, depending on the background noise level. But if you set it too high in a quiet environment, it can also cancel out your voice.

One thing I'd like to see in a new version of Zoom is better control over Otter.ai. If someone is invited to a meeting but doesn't attend, Otter.ai will join the meeting and record it without the host's consent. There's no way to block or prevent this from happening, even though Zoom works with Otter.ai for transcription purposes. It would be helpful to introduce settings allowing hosts to block or manage Otter.ai from joining meetings without permission. This would prevent situations where meetings are recorded without consent. 

While attaching a link to a calendar invite for personal meeting rooms is straightforward, it's not as smooth for dedicated meetings created within Zoom. Sometimes there are issues with logging in or stability when connecting Zoom with Outlook calendars. As a workaround, I often create a quick Zoom meeting in Zoom itself, copy the link, and then add it to my calendar invite. It would be great if Zoom had smoother integration with calendars like Outlook or Google Calendar to streamline this process. Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings.

I have been using the product since 2019. 

I rate the solution's stability an eight out of ten. 

The tool is scalable since I haven't faced any issues with big meetings. My meetings usually consist of 10-20 users. 

I haven't contacted the tool's technical support yet. 

Compared to other products like Microsoft Teams and Google Meet, Zoom is pretty great overall. My experience with Microsoft Teams hasn't been very smooth, as I often encounter issues with turning on my camera, hearing clearly, or using the chat functions. While this might be due to my computer, it's still frustrating. As for Google Meet, although it's not necessarily bad, I prefer Zoom because I'm more familiar with its layout and settings. I've gotten used to Zoom, so Google Meet feels a bit harder to use in comparison.

It's hard to give Zoom a specific reliability rating because it can vary depending on factors like internet issues or technical glitches. Sometimes, updates occur, which can cause delays when joining meetings. 

I use the tool's desktop version. I rate it an eight out of ten. 

I like Zoom's breakout session feature. During a conference, you can have a breakout session and place people in different groups, which can later converge back into the same room. I also like the solution's webinar feature. The Zoom webinar allows you to create the different settings you want. You could join in between with your microphone automatically off. It has a feature where you raise your hand to ask a question or make comments.

I cannot integrate Zoom with my Cisco teleconference, which prevents people from the teleconference mode from joining Zoom. I would like to see Zoom integrated with other third-party services.

I have been using Zoom since 2019.

Zoom is a very stable solution.

Zoom is a scalable solution. More than 500 users are using the solution in our organization, and we plan to increase the number of users.

Zoom's initial setup is straightforward. You just download and install the app, which takes five minutes.

After downloading and installing the app, you can set up your meeting schedule whenever you want to start the meeting.

With Zoom, you can communicate easily and have your meetings without any hindrance. You can join in from anywhere, and there are no barriers to your meetings. It saves travel time because people travel long distances to join meetings. The solution also saves costs on flights and accommodation so that people can work from their location and join meetings.

We pay a yearly licensing fee for Zoom, which is expensive in our part of the world. It is because of the instability in our currency. We cannot pay for all of the services in our local currency. That's the only big challenge we have. There's always a variation in the cost because every year we pay higher than the previous year for the support.

Most of the meetings we have in our environment are via Zoom. It works well in terms of the number of users who can join. We are using a subscription-based licensed copy. With Zoom, our meetings are easily conducted and managed. There's been an improvement in Zoom's video quality. Zoom's screen-sharing and presentation capabilities are good.

Zoom's security features are effective in protecting our meetings because it has settings that allow you to admit only those you have invited for the meeting. Nobody can barge into your meeting without your permission. I would recommend Zoom to other users.

Overall, I rate the solution a nine out of ten.

I use Zoom for video calls and meetings.

Zoom is a very nice product, and we use it regularly.

The interface could be more user-friendly.

I have been working with Zoom for the last three years.

Zoom is a stable product.

I don't have any issues with the scalability of Zoom.

We have more than 5,000 users in the organization.

I have not contacted technical support.

We are not working with any ESB solutions, we use RegData.

I work for an organization that has several teams. Each team works with several products.

Personally, I use Zoom, Teams, and Webex on my laptop or MacBook.

It is easy to install.

It takes a normal amount of time to download.

I was able to complete the installation myself.

There are no licensing fees required.

If the time comes, I would recommend this solution to others who are interested in using it.

I would rate Zoom an eight out of ten.

We use Zoom in my office for virtual meetings.

We use it to attend meetings while at the office, from home, from the car, or from the hotel. It is a good solution for online meetings and in general, virtual communications.

It has a feature that allows you to store the recording of a meeting, which is good.

Zoom meetings can only have 1,000 attendees. For more than 1,000, you must buy the Zoom Webinar product.

I have been using Zoom for approximately one year.

This is a scalable product, although a Zoom meeting can only have 1,000 attendees. We have approximately 400 people that use it.

We have to evaluate it further before deciding whether we will increase our usage.

I have been in contact with technical support and it is good. They are very friendly.

We used another video conferencing solution for approximately two months.

Zoom is very easy to set up. You simply download it and use it.

If you have any confusion, you can get information about setting it up from YouTube or Google. It's very easy.

I deployed it myself. No technical team is needed for deployment.

We pay a yearly licensing fee.

Overall, this is a good product and I recommend it.

I would rate this solution a ten out of ten.

Zoom is one of the products that we use for meetings. We use it for internal partners, customers, and everyone that doesn't have a different preferred meeting platform.

The most valuable feature is the sharing capabilities. Whether it's a simple screen for PowerPointr or sharing videos, it works really well. I have had good success with sharing videos.

The integration with Outlook has been good, which is a nice feature.

Zoom is very easy to use. Even my elderly parents can use it, which is a testament to having ease of use without a lot of people needing to support it.

When the firewall is turned on, there have been issues with congestion that affects performance. This is the case even with a strong internet connection.

We began using Zoom approximately two years ago.

Generally speaking, connections are fine. Turning off our firewall during a meeting is a good idea.

Scalability is fine. We've had no problems adding people to meetings.

We have thousands of Zoom users in the company. There are 10,000 people in the company. I don't know that all of them are using it but certainly, there are at least 2,000.

I have never needed to contact technical support. I am in sales. Our IT people may have been in contact with them.

Zoom and Microsoft Teams are our two standard products for meetings.

Zoom is very easy to set up.

We generally have a strict budget so the pricing for Zoom is reasonable.

We used to use Webex and switched to Zoom about two years ago. I am not sure why we switched but I can say that Zoom is enormously easier to use than Webex.

I would rate this solution a nine out of ten.

My primary use case is for virtual meetings. Since this solution is cloud-based, it's always updated to the latest application version. 

One of the most valuable features is the user interface. With every new update, they introduce new useful features. 

Zoom definitely has to be more secure, but I can't think of any anything else to change. 

I have used Zoom for about two years now. 

This solution is stable. 

This solution is scalable. 

I have never contacted technical support. I don't really ever take tech support. 

In my organization, we use Microsoft Teams for official meetings and other events. I have also used Google Meet and, briefly, Cisco WebEx, but I use Zoom the most. I used Cisco WebEx only three or four times because I felt that the other options were more convenient. 

The installation is usually pretty straightforward. 

I implemented this solution myself. 

I use the free version that is available, so I'm not sure what the licensing prices are. 

I rate Zoom a 10 out of 10. I would recommend Zoom to others. I know a lot of people who use Zoom for personal purposes, and a lot of schools and universities have been using Zoom for virtual classes.