Catchpoint vs ThousandEyes comparison

Comparison Buyer's Guide

Executive Summary

We performed a comparison between Catchpoint and ThousandEyes based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Catchpoint vs. ThousandEyes Report (Updated: May 2024).

Buyer's Guide

Catchpoint vs. ThousandEyes

May 2024

Download the complete report

Helped 787,779 peers since 2012

Categories and Ranking

Juniper Mist Premium Analytics

Mindshare comparison

As of June 2024, in the Network Monitoring Software category, the mindshare of Juniper Mist Premium Analytics is 0.4%, down from 0.6% compared to the previous year. The mindshare of Catchpoint is 0.2%, down from 0.5% compared to the previous year. The mindshare of ThousandEyes is 4.5%, up from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Unique Categories:

No other categories found

Application Performance Monitoring (APM) and Observability

0.4%

Digital Experience Monitoring (DEM)

0.6%

Cloud Monitoring Software

6.0%

Featured Reviews

Shiva_Prasad

Senior Technical Consultant at Black Box Network Services

Jan 25, 2024

A cloud solution for warehousing with a troubleshooting feature

The initial setup is straightforward. It's based on user requirements. We also conduct heat mapping using a couple of tools. The only requirement is to understand the technical or configuration aspects from the user's end and then configure it. Mist takes no more than 15 to 20 minutes for a particular deployment. You need to understand the end user's environment and have a concrete plan on whether it's a greenfield installation or an existing one, considering the density and height. Based on that, we need to develop a passive heat map. Then, you need to discuss with the user to understand exactly what needs to be configured and what they require in their environment. Based on that, you can proceed with the installation. Additionally, you can perform post-installation heat mapping to ensure it matches the earlier heat map. I rate the initial setup an eight out of ten, where one is difficult, and ten is easy.

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Carl Funk

Senior Manager at a training & coaching company with 10,001+ employees

Aug 12, 2022

The UI is well designed, so it's easy to get the visibility you want.

There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing. The other issue is the cost. The more data you collect, the more expensive it becomes. You sell your organization by saying we can get this feature set, but then you have to walk that back because we'll need more money to run every test. This is something hard to get out in your initial scoping. You provide Catchpoint with a series of tests and get a cost estimate, not realizing all the data you might have to collect long term. That was a big deal for us because we partly switched on the promise of saving money.

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reviewer1905270

Senior Service Engineer at a financial services firm with 10,001+ employees

Jul 24, 2022

Reliable. simple to set up, and offers fast monitoring capabilities

We usually monitor for our public prefixes and propagations and if they are getting dropped or there is a route application. It is mainly on the public-facing side or the internet-facing use case. There are other use cases, however, for me, for the work that I do, that's what I'm using a…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can manage the entire system across the network and troubleshoot the pain points."

"The single dashboard is a valuable feature."

"Catchpoint provides a great amount of information."

"We really need the API monitoring, as well as client side session monitoring, the global synthetic monitoring, to track the availability of the systems from the customer side."

"Catchpoint's customer service and support are valuable."

"The solution offers three different ways of slicing data to look for abnormalities."

"The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint. The tool is very useful for monitoring activities."

"The drill-down feature of this product was very good. It allowed us to identify the exact page or area of the site that was causing our customers an issue."

"Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial."

"The most valuable features of Catchpoint are basically the transaction monitors on the API and UI."

More Catchpoint pros

"The most valuable features are integration and ease of use."

"The solution is very easy to use."

"The company provides excellent service."

"The authentication overall - including to the VPN and LAN - is excellent."

"The installation process is not hard at all."

"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."

"ThousandEyes gives companies better visibility."

"The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use."

More ThousandEyes pros

Cons

"The Wi-Fi side needs improvement."

"The technical support needs improvement."

"A room for improvement in Catchpoint is that it lacks an automated page updating feature. My company receives all the alerts and notifications it needs, but the page doesn't update automatically. You need to manually refresh the page, so every five minutes you need to refresh it to see the most updated information. If there's an automated page refresh feature, that would help my company. It's a feature that Grafana has. The page auto-refreshes in Grafana, so you don't have to manually refresh the page. If that feature is implemented in Catchpoint, it'll be useful for the users. Another area for improvement in the tool is you have to do a manual task, for example, when you have a notification for a market, you get a zip code that the user could have entered, but if the zip code is incorrect, you have to manually go into Catchpoint and update that parameter, so that manual step is another area in the tool that needs improvement."

"There's still too much manual involvement in getting customized test configurations out there. It's good, but it still takes a lot of effort. In other words, it's when you need to configure it to collect a specific variable and that kind of thing."

"Catchpoint can be improved by focusing solely on network monitoring."

"Trending needs improvement. Currently, out-of-the-box, they provide only seven days availability. So, we have to do queries and we have to go into a separate analysis module, we have to run lot of queries to long-term trends."

"The old user version was better, it was more user-friendly."

"if we need to do performance analysis, we have to click too many times. For example, if there is an issue that is caught by Catchpoint, we need to understand what the error is and at which step it failed, or which transaction that is impacted. To drill down, we have to click too many things to get the answer."

"There are essentially a lot of quotas. Nobody wants to sit and manually create monitors for someone who uses synthetic monitoring."

"It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like ServiceNow."

More Catchpoint cons

"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

"The solution's network and reporting could be improved."

"Presently, it lacks the ability to integrate with other Cisco products."

"The guest portal is hard to use."

"They only offer synthetic requests."

"I would like the product to offer more agility."

"It's an expensive solution."

"ThousandEyes could improve the dashboards by adding more features."

More ThousandEyes cons

Pricing and Cost Advice

"The solution is expensive."

"The solution's pricing is comparable to the last tool we were using."

"In terms of licensing fees, I believe they were slightly higher."

"The price and licensing are very, very high. They have to come down on the pricing to match with the industry standard."

"The pricing is based on consumption and works on a point scale. For example, let's say I want to look at www.google.com, and I'm going to test it to see if it's there. It will bring back all this data that tells me how long it took to connect and how long it took to get the first byte. It will list all the resources on the page, showing that they all work and there are no broken links. It brings that data back. That test has an assigned point value depending on what you decide to extract from that test. If all I do is check to see whether it's available, it might be one point. I don't know the exact point values off-hand. This is just an example."

"It is a quite expensive solution."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"The solution is cheap."

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

12%

Manufacturing Company

Government

Educational Organization

56%

Financial Services Firm

11%

Computer Software Company

Retailer

Computer Software Company

25%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Juniper Mist Premium Analytics?

We can manage the entire system across the network and troubleshoot the pain points.

See all answers

What is your experience regarding pricing and costs for Juniper Mist Premium Analytics?

The solution is expensive. I rate the pricing an eight out of ten.

See all answers

What needs improvement with Juniper Mist Premium Analytics?

The technical support needs improvement.

See all answers

What do you like most about Catchpoint?

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SL...

See all answers

What is your experience regarding pricing and costs for Catchpoint?

I rate the price a two out of ten, where one is a high price and ten is a low price.

See all answers

What needs improvement with Catchpoint?

It would be great if Catchpoint could incorporate its alerting system instead of relying on separate tools like Servi...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others...

See all answers

What do you like most about ThousandEyes?

The solution is very easy to use.

See all answers

What needs improvement with ThousandEyes?

The tool does not provide features for application-level monitoring. It would be a great advantage if the tool provid...

See all answers

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Compared 9% of the time

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Compared 8% of the time

Selenium HQ vs Catchpoint

Compared 6% of the time

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Compared 9% of the time

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Compared 9% of the time

SolarWinds NPM vs ThousandEyes

Compared 7% of the time

Dynatrace vs ThousandEyes

Compared 7% of the time

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Compared 3% of the time

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Product Reports

Buyer's Guide

Network Monitoring Software

June 2024

Download Juniper Mist Premium Analytics product report

Buyer's Guide

Catchpoint

June 2024

Download Catchpoint product report

Buyer's Guide

ThousandEyes

May 2024

Download ThousandEyes product report

Learn More

Juniper

Catchpoint

Cisco

Overview

Juniper Mist Premium Analytics is a comprehensive network analytics solution that provides organizations with valuable insights into their network performance and user experience. The primary use case of this product is to enable IT teams to proactively monitor, troubleshoot, and optimize their network infrastructure.

The most valuable functionality of Juniper Mist Premium Analytics is its AI-driven insights and recommendations. Leveraging machine learning algorithms, it analyzes vast amounts of network data to identify anomalies, predict potential issues, and suggest remediation actions. This proactive approach helps organizations minimize network downtime, improve user experience, and optimize network performance.

By providing real-time visibility into network performance, Juniper Mist Premium Analytics helps organizations quickly identify and resolve network issues. It offers detailed analytics on network traffic, application performance, and user behavior, allowing IT teams to pinpoint the root cause of problems and take immediate action. This not only reduces troubleshooting time but also enhances overall network reliability.

Furthermore, Juniper Mist Premium Analytics enables organizations to optimize their network infrastructure. It provides insights into network capacity utilization, application usage patterns, and user behavior, allowing IT teams to make informed decisions about network design, resource allocation, and capacity planning. This helps organizations to ensure that their network is efficiently utilized and can support the growing demands of their users.

Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint’s Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs, and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.

Learn more at: https://www.catchpoint.com/

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Sample Customers

Information Not Available

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

Catchpoint vs. ThousandEyes

May 2024

Free Report: Catchpoint vs. ThousandEyes

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