BMC TrueSight Operations Management and Cisco UCS Manager are key players in the IT infrastructure management category. BMC TrueSight holds an advantage in event management with its integration capabilities and automated alerts.
Features: BMC TrueSight Operations Management offers a unified view across IT infrastructure, supports diverse hardware and applications, and emphasizes automated triage and failure alerts. Cisco UCS Manager excels in robust control and flexibility, efficient server profile management, and hardware compatibility.
Room for Improvement: BMC TrueSight faces challenges with complex deployment, resource demands, and costly licensing. There's a need for improved integration and advanced AIOps capabilities. Cisco UCS Manager requires simplification in upgrades, firmware processes, and user interface to enhance user experience.
Ease of Deployment and Customer Service: Both products are deployed on-premises with distinct challenges. BMC TrueSight requires significant expertise due to its complexity, while Cisco UCS Manager presents difficulties in updates needing substantial technical know-how. BMC's customer service has mixed reviews with good technical support but inconsistent service. Cisco's customer support needs improvement in response times and support quality.
Pricing and ROI: BMC TrueSight is priced at a premium due to its comprehensive features, offering operational cost reductions despite high upfront costs. Cisco UCS Manager's costs are higher than competitors, yet its reliable features make it appealing for long-term investment. Annual licensing fees can increase total ownership costs significantly.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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