ACI Worldwide Global Payments Hub vs IBM BPM comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

ACI Worldwide Global Paymen...
Ranking in Process Automation
27th
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM BPM
Ranking in Process Automation
5th
Average Rating
7.8
Number of Reviews
105
Ranking in other categories
Business Process Management (BPM) (5th), Application Infrastructure (7th)
 

Mindshare comparison

As of June 2024, in the Process Automation category, the mindshare of ACI Worldwide Global Payments Hub is 0.3%, up from 0.2% compared to the previous year. The mindshare of IBM BPM is 11.0%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Process Automation
Unique Categories:
No other categories found
Business Process Management (BPM)
7.5%
Application Infrastructure
3.5%
 

Featured Reviews

PR
Aug 31, 2023
Robust cloud model support and offers competitive pricing with a pay-per-use model
The use cases are generally like peer-to-peer payment or person-to-business, peer-to-business payment, and business-to-business payments. So, like, the transfer of money. Transfer of money from one account to another through various means and methods This solution has a robust cloud model, which…
VN
Dec 19, 2023
Easy to use, good price, easy for developers, easy to install and configure
The use cases include security and network processing for internal purposes It streamlines processes, benefits other projects, and integrates with other solutions. I appreciate its high user capacity and standard compliance. It's also helpful for multi-project deployments, design assessments,…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing model."
"We have automated processes with IBM BPM and DocuSign. Its valuable features include low-code, timer, etc. It makes it simple to implement the products. We generate reports using the solution."
"It excels at analytics. It provides visibility across all activities of a company's processes and performance."
"The solution is stable."
"Initially, the process architecture studio was very helpful and it was compliant with BPMN standards."
"It's a solid product. It covers most of the pain points for clients."
"There is information during the process that the analyst will look at, their procedures. We created a part of the application such that the business can change those procedures as needed, on a daily, weekly, monthly basis. As the reps go through the process, they don't necessarily know it's changing, they just know they have to refer to some documentation, and the business can keep that up to date."
"IBM BPM should become cloud-native. It should also add a cloud deployment feature."
"It has improved my organization quite a bit. It brought awareness to what the business processes are, even to the business side, who did not necessarily know what they are."
 

Cons

"The initial setup of medium complexity. So, there is room for improvement to make it better."
"The options for customization could be improved. More customization using your own code would be beneficial."
"The analysis reports could be much better."
"IBM BPM lacks openness, that is, the ability to become open for new options in terms of APIs, front-end development, and ecosystem. IBM BPM has been quite closed. One of the main improvements would be to somehow embed the rules engine into IBM BPM. Merging IBM BRMS and the rules engine with IBM BPM would be helpful. If there was some simpler way to define rules without having to put IBM BRMS on top of it, it would be good. It's something that we can get out of Camunda but not out of IBM BPM."
"IBM BPM's UI is an area with shortcomings where improvements are required."
"I would like to see the solution be able to interact with other customer software solutions."
"We would appreciate more user-friendly definitions of processes with a more user-friendly interface for documenting processes."
"If the processing gets better, it would be more efficient."
"The solution can improve integration with SAP, CRM, and Salesforce, which is not capital-intensive."
 

Pricing and Cost Advice

"I would rate the pricing a two out of ten, where one is cheap, and ten is expensive."
"I give the pricing an eight out of ten."
"We have a yearly licensing model. It is not expensive. There are no addition costs to the standard license."
"I rate the tool's pricing a seven out of ten."
"IBM BPM is expensive, so most large companies opt for IBM based on their licensing options."
"I wish it was less expensive. I don't know why their pricing model is so high for a piece of software that could benefit so many. It just seems to me that they could have a lower cost, maybe with fewer features or whatever, but it should be possible to do a lower cost workflow software that uses the same interface and underlying engine but does not cost so much that you have to be a Fortune 50 company to buy it. It is annoying to me. There are a lot of solutions that IBM has that are really powerful but nobody can afford them. They know their business, but I still feel that there are a lot of customers who would benefit from this sort of thing. I don't know what this elitism is all about. I am sure they have people doing the money numbers, but it seems like you can make a lot more money by selling it to way more people for a little bit less."
"When considering the features of the solution the price is expensive compared to competitors."
"We chose to purchase IBM BPM because it was bundled with the actual RPA program/solution that we decided to purchase. We decided to use Automation Anywhere tool (RPA), and it is was bundled with IBM BPM."
"The price of the solution is fair for an enterprise solution that has both cloud and on-premise deployments and when comparing to competitors. Recently IBM has introduced Cloud Pak which allows for more flexible licensing options for automation and other features."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
29%
Computer Software Company
13%
Manufacturing Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about ACI Worldwide Global Payments Hub?
This solution has a robust cloud model, which it supports, and the pricing is also very competitive in terms of pay-per-use. Right now, it seems like ACI is winning a bit in terms of its pricing mo...
What is your experience regarding pricing and costs for ACI Worldwide Global Payments Hub?
I would rate the pricing a two out of ten, where one is cheap, and ten is expensive.
What needs improvement with ACI Worldwide Global Payments Hub?
There is a scope for improvement in this solution's support mechanism, like the solution's SLAs for tickets and incidents. Another area of improvement is setup. It could be made easier.
Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
The product is expensive considering the hardware and software costs.
 

Comparisons

No data available
 

Also Known As

Worldwide Global Payments Hub
WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
 

Learn More

 

Overview

 

Sample Customers

Charles River Investment Management Systems, T-Mobile,Time Warner Cable, Thomson Reuters, Fidelity.com, Texas Instruments, Sears, Sabre Holdings, First Data, HP, IBM, Johnson Controls, Jefferies
Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Find out what your peers are saying about Camunda, Pega, BMC and others in Process Automation. Updated: June 2024.
789,135 professionals have used our research since 2012.