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Business Process Management Specialist and Business Continuity Management Coordinator at a insurance company with 501-1,000 employees
Real User
User-friendly, accessible from any device, and integrates with Slido
Pros and Cons
  • "As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable."
  • "There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug."

What is our primary use case?

About 99% of the time, I use it for team meetings, regional calls, and screen sharing. I also use it personally to connect with my family, attend gatherings, and so on.

What is most valuable?

As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable.

The feature that I constantly use is the sharing of the screen, which is helpful when different teams are working on the same product. I also use the Slido plugin.

What needs improvement?

There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug.

For how long have I used the solution?

I have been using this solution for five years.

Buyer's Guide
Webex
May 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. I have a personal account. In our organization, everyone has an account on Webex. We have about 1,500 employees.

How are customer service and support?

I haven't used their technical support.

How was the initial setup?

It is straightforward and easy to install. You can also have it on your mobile app. So, you can use it from your phone or laptop. It is quite simple.

What about the implementation team?

You don't need a technical person for installation.

What other advice do I have?

I would recommend this solution to others. I would rate it an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1392276 - PeerSpot reviewer
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Simple implementation, but lacking performance
Pros and Cons
  • "The implmentation of Webex is simple. It does not a lot of time."
  • "Webex could improve the performance."

What is our primary use case?

I use Webex for virtual meetings.

What needs improvement?

Webex could improve the performance.

For how long have I used the solution?

I have been using Webex for approximately one year.

What do I think about the stability of the solution?

Webex could be more stable.

What do I think about the scalability of the solution?

We have approximately 1,000 users using this solution in my organization.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

I have used Skype for Business previously.

How was the initial setup?

The implmentation of Webex is simple. It does not a lot of time.

What other advice do I have?

We no longer use Webex because we found Microsoft Teams to be more stable.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Webex
May 2025
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
857,028 professionals have used our research since 2012.
Marcelo Andretta - PeerSpot reviewer
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
Reseller
Stable video communications platform that could be more user-friendly
Pros and Cons
  • "I enjoy being able to make video calls."
  • "I would like the next release to be more user-friendly."

What is our primary use case?

I am a reseller and use Webex to host calls with my clients and other associates within my enterprise.

What is most valuable?

I enjoy being able to make video calls.

What needs improvement?

I would like the next release to be more user-friendly. 

For how long have I used the solution?

I have been using Webex for about six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I do not consider Webex to be too scalable.

How was the initial setup?

The initial setup was easy but it was difficult to integrate it within my environment.

What other advice do I have?

I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
reviewer1246575 - PeerSpot reviewer
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1643070 - PeerSpot reviewer
Senior Manager at a computer software company with 10,001+ employees
Real User
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
  • "Webex is user-friendly."
  • "Cisco could maybe make Webex more integrated and compatible with other platforms."

What is our primary use case?

Webex is my main mode of communication for meetings.

What is most valuable?

Webex is user-friendly.

What needs improvement?

Cisco could maybe make Webex more integrated and compatible with other platforms.

For how long have I used the solution?

I've been using Webex for quite a long time. It has been several years now. 

What other advice do I have?

I rate Webex seven out of 10. I would recommend it to others.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1766682 - PeerSpot reviewer
CEO at a comms service provider with 1,001-5,000 employees
Real User
The stream is very smooth
Pros and Cons
  • "The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
  • "Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."

What is our primary use case?

I use Webex for conference calls with buyers and overseas calls. 

What is most valuable?

The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't. 

What needs improvement?

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option. 

For how long have I used the solution?

I have used Webex for around eight or nine years. 

What do I think about the stability of the solution?

Webex is stable.

Which solution did I use previously and why did I switch?

It's hard to compare it to Zoom, but I like Webex a little better.

How was the initial setup?

Webex is easy to use. Everything is pre-installed on my work computer by an IT guy in this company. He installs it by himself.

What's my experience with pricing, setup cost, and licensing?

I believe we pay for an annual subscription to Webex. 

What other advice do I have?

I rate Webex eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1141653 - PeerSpot reviewer
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Free version available, simple to implement, but could function better
Pros and Cons
  • "I have found Webex to be stable."
  • "I do not like the solutions functions."

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer981777 - PeerSpot reviewer
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Real User
Offers many features, is flexible, and can be configured in multiple ways
Pros and Cons
  • "You can configure whatever you want in great detail."
  • "They should work to make it simpler."

What is our primary use case?

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

What is most valuable?

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

What needs improvement?

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

For how long have I used the solution?

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

What do I think about the stability of the solution?

I wouldn't describe it as stable. I've had issues with it in the past.

What do I think about the scalability of the solution?

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

How are customer service and support?

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

Which solution did I use previously and why did I switch?

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

How was the initial setup?

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

What about the implementation team?

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

What other advice do I have?

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user