Webex Reviews

We use the tool for internal and client meetings, webinars, and presentations. 

The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality.

Webex helps to prevent unwanted guests from popping up in your meeting. 
The video quality is fine, and I wouldn't expect it to be better. I'm not sure about the computing resources required to optimize the video delivery, though.

On Webex, I find the option to capture the talking points of each participant valuable. Also, features like adding emojis during live presentations help in getting live feedback from participants.

The security features are quite robust because they allow you only to permit entry from participants authorized by the organizer.

The product needs to improve its integration.  I'm not sure how difficult it is for the IT team to set up the integration. Once set up, it's easy but still not as straightforward as other platforms, like Microsoft Teams, where everything is within the same technical environment. To ensure further security, face authentication should also be added for all internal corporate users logged into the platform.

I have been using the product for a few years. 

Webex is stable. 

The tool is scalable since it can support big audiences. My company has 30 users, but I've worked in previous corporations where we had tens of thousands of users.

The tool's deployment is complex compared to other platforms. It needs to be more user-friendly in this area. It took about 10-15 minutes to complete. 

As a user, the corporation may need an integrator to configure the setup.

The tool's licensing is expensive, but it should be cheaper. 

I rate the overall solution a nine out of ten. 

We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings. 

This solution is cloud-based, so we are always using the latest version. 

One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform. 

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

I have been using WebEx for about a year or so. 

The stability seemed fine, for our use. 

The scalability is fine. 

There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants. 

I have never personally contacted technical support, but my team has. 

We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally. 

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

I implemented this solution myself. 

I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it. 

We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

We can host a meeting online from anywhere at any time and from any location.

Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

Better integration with other solutions would benefit Webex.

We have been using Webex for the past eight years.

We are using Webex extensively these days.

It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

We have 20 internal users and more than 100 customers using Webex.

I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

We can get any help and support that we need, whether it is technical support or retail support.

We did not use another similar software prior to this.

We deploy this solution ourselves and it takes about 30 minutes.

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

I would rate this solution a nine out of ten.

I use the solution in my company to call our clients and manage areas such as business collaborations and webinars.

The most valuable features of the solution revolve around stability and performance. The average networking speed offered by the product is good.

Some concerns are raised by the company's team when it comes to the screen portion of the tool. There is a need to hire engineers to deal with the aforementioned issue.

I have experience with Webex.

Stability-wise, I rate the solution an eight out of ten.

The team of administrators in my company deals with the company's support team.

One person can handle the product's initial setup phase. The initial setup phase doesn't require much time.

Mostly, I use Webex Client. I downloaded the solution from Webex's site. In general, I use Webex Enterprise Edition.

There is a need to pay the licensing charges to use Webex Enterprise Edition.

The product has simplified the remote work in our company, especially when we have to have client meetings and there is a need to add our internal team members who are working remotely.

The video quality, screen, and interface offered by the product are good.

From my side, I would recommend the product to others.

The product's security features seem good, but I don't know much about them.

The conference quality offered by the tool is good.

I rate the overall tool a nine out of ten.

We are using Webex for meetings.

The most valuable feature of Webex is ease to use.

The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved. 

When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.

I have been using Webex for approximately two years.

We have approximately 100 people in m organization using this solution.

I have not contacted the support from Webex.

I have previously used Microsoft Teams and Zoom. 

Microsoft Teams and Zoom are better than Webex, I have not seen anything special features in Webex.

The setup of Webex is simple.

I have seen Webex improve over the past year. My most recent meeting using Webex was good. Before Webex was the worst meeting platform I used. Every time I went into a meeting, I hang up there for approximately 10 minutes sometimes till I was inside the meeting. Zoom or Microsoft Teams did not have this issue, I was quickly inside the meeting.

We mostly use Microsoft Teams in my organization. 

I rate Webex a seven out of ten.

We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.

The presentation of the solution is very efficient.

The solution makes it easy for us as a team to collaborate remotely.

All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams. 

Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Currently, the solution isn't really lacking in features.

We've been using the solution for eight years now.

The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.

Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.

I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.

I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.

The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.

Using it anywhere on any devices.

Having the quickest meetings ever.

Overall collaborations.

I have used it for one year.

No issues.

No issues.

No issues.

A 10 out of 10.

A 10 out of 10.

Jabber. It was less flexible, which is why we switched.

The initial setup was easy and quick.

It was implemented through a vendor team. I would give them a 10 out of 10.

Not applicable.

Not applicable.

About 99% of the time, I use it for team meetings, regional calls, and screen sharing. I also use it personally to connect with my family, attend gatherings, and so on.

As compared to Zoom, I like its user interface more. It is much easier to use, and I also find it more stable.

The feature that I constantly use is the sharing of the screen, which is helpful when different teams are working on the same product. I also use the Slido plugin.

There is a small bug when it comes to connecting my Webex with my Outlook Calendar. Some meetings show up, and others don't. They should fix this bug.

I have been using this solution for five years.

It is stable.

It is scalable. I have a personal account. In our organization, everyone has an account on Webex. We have about 1,500 employees.

I haven't used their technical support.

It is straightforward and easy to install. You can also have it on your mobile app. So, you can use it from your phone or laptop. It is quite simple.

You don't need a technical person for installation.

I would recommend this solution to others. I would rate it an eight out of ten.