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S Ramachandran - PeerSpot reviewer
System Engineer at a tech vendor with 10,001+ employees
Real User
Feb 13, 2024
The solution is heavy and takes too much time to open, though it is useful for communication
Pros and Cons
  • "The solution is useful for communication."
  • "The solution is heavy and slow."

What is our primary use case?

We use the solution for voice calls, desktop sharing, and sharing drawings or texts for presentations.

What is most valuable?

The solution is useful for communication. It provides the basic features available in other products.

What needs improvement?

The solution is heavy and slow. It takes too much time to open. It is a bit old. I do not feel comfortable using it.

For how long have I used the solution?

I have been using the solution for six years, but not frequently.

Buyer's Guide
Webex
March 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the stability a five out of ten.

How was the initial setup?

The initial setup was easy.

Which other solutions did I evaluate?

Microsoft Teams and Zoom are better than Webex. Webex is pretty slow compared to Microsoft Teams and Zoom. Microsoft Teams is also a bit heavy and slow. I like Zoom. I feel more comfortable using Teams and Zoom. I have been using them for a long time.

What other advice do I have?

We use the solution rarely. I use Webex only when our partners ask us to join meetings through Webex. I might not be comfortable using Webex because I do not use it frequently. Our organization takes care of our security needs. Overall, I rate the product a four out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Ratshibvumo Matodzi - PeerSpot reviewer
Founder and Chief Executive Officer at Naledzi Technologies
Real User
Feb 10, 2024
Easy-to-use tool with flexible team collaboration features
Pros and Cons
  • "Webex has enhanced the remote team collaboration process regarding time management and cost savings."
  • "There could be a feature available to record the meetings."

What is our primary use case?

We use the product for attending training webinars, meetings, and team collaboration.

What is most valuable?

The product's most valuable flexibility of features is particularly in terms of the user experience, from joining meetings to the controls available during the meetings. We can easily manage the audio-visual aspects as well.

What needs improvement?

There could be a feature available to record the meetings.

For how long have I used the solution?

I have been using Webex for half a year. At present, I use the latest version.

What do I think about the stability of the solution?

I rate the platform's stability a ten out of ten.

What do I think about the scalability of the solution?

The number of times we use the platform depends on a particular virtual event. It varies from every day to once in a week or month. I rate the scalability a nine out of ten.

Which solution did I use previously and why did I switch?

We use different webinar platforms, including Webex, Teams, and GoToWebinar, depending on the organization's needs.

How was the initial setup?

Compared to Teams, I rate Webex's initial setup process a ten.

What other advice do I have?

Webex has enhanced the remote team collaboration process regarding time management and cost savings. The whole platform works well in terms of productivity. Its integration with other tools has improved workflow efficiency.

It is an easy-to-use tool with lots of reliability. It should be considered by every potential user looking for a meeting platform.

I rate it a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Webex
March 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer951783 - PeerSpot reviewer
System Administrator at a consultancy with 1-10 employees
Real User
Dec 5, 2023
Highly scalable and easy to work with
Pros and Cons
  • "I like Webex because it is easy to work with."
  • "It would be better if I could just join meetings directly on the web without extra downloads and steps."

What is most valuable?

I like Webex because it is easy to work with.

What needs improvement?

In terms of improvement, every time I want to join a meeting on the web, I have to download an extension or the desktop app. It would be better if I could just join meetings directly on the web without extra downloads and steps. Simplifying this process would make things more straightforward and convenient for users like me.

For how long have I used the solution?

I have been working with Webex for almost four years.

What do I think about the scalability of the solution?

I would rate the scalability as a ten out of ten. It is most suitable for small to medium businesses.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams along with other solutions like Webex, and in comparison, Teams stands out for its seamless integration with Office 365. The compatibility with business needs makes Teams a preferred choice. While both Teams and Webex serve their purposes, the ease of use and integration with Microsoft's suite of tools make Teams a more convenient option for me.

How was the initial setup?

The initial setup was not overly difficult, but it was time-consuming.

What other advice do I have?

For those considering using Webex, my advice would be to explore automation options, especially if there is an outside team involved. Automating certain tasks can streamline processes and make using Webex more efficient. Overall, I would rate Webex as an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Programmer at Access World
Real User
Mar 30, 2022
Able to host large meetings and sustain stability
Pros and Cons
  • "The stability of the solution is the most important feature."
  • "The stability of the solution is the most important thing, as I've used Teams previously and we had a lot of issues with stability."
  • "I'd like to see a modernized user interface, something a bit more colorful."
  • "I'd like to see a modernized user interface, something a bit more colorful."

What is our primary use case?

We use this solution for virtual meetings including video conferences. I'm an IT programmer. 

What is most valuable?

The stability of the solution is the most important thing. I've used Teams previously and we had a lot of issues with stability. 

What needs improvement?

I'd like to see a modernized user interface, something a bit more colorful. In that sense, a solution like Teams is much better, it has a modern UI.  

For how long have I used the solution?

I've been using this solution for two years. 

What do I think about the scalability of the solution?

It's quite scalable, we've had large numbers on WebEx conferences.

Which solution did I use previously and why did I switch?

We previously used MyMeeting which is more of a boardroom hosted environment where you can connect boardroom Polycom devices to a virtual cloud meeting room. 

What other advice do I have?

I recommend this product and rate it eight out of 10. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1392276 - PeerSpot reviewer
Senior Consultant at a financial services firm with 10,001+ employees
Real User
Mar 22, 2022
Simple implementation, but lacking performance
Pros and Cons
  • "The implmentation of Webex is simple. It does not a lot of time."
  • "The implementation of Webex is simple and does not take a lot of time."
  • "Webex could improve the performance."
  • "We no longer use Webex because we found Microsoft Teams to be more stable."

What is our primary use case?

I use Webex for virtual meetings.

What needs improvement?

Webex could improve the performance.

For how long have I used the solution?

I have been using Webex for approximately one year.

What do I think about the stability of the solution?

Webex could be more stable.

What do I think about the scalability of the solution?

We have approximately 1,000 users using this solution in my organization.

How are customer service and support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

I have used Skype for Business previously.

How was the initial setup?

The implmentation of Webex is simple. It does not a lot of time.

What other advice do I have?

We no longer use Webex because we found Microsoft Teams to be more stable.

I rate Webex a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1404384 - PeerSpot reviewer
Solution Architect at a computer software company with 10,001+ employees
Real User
Mar 20, 2022
Simple implementation, easy to use, but distracting operation noises
Pros and Cons
  • "The most valuable feature of Webex is ease to use."
  • "The most valuable feature of Webex is ease to use."
  • "The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved."
  • "Before Webex was the worst meeting platform I used."

What is our primary use case?

We are using Webex for meetings.

What is most valuable?

The most valuable feature of Webex is ease to use.

What needs improvement?

The GUI of Webex should be improved. The connectivity for putting people inside the meetings or entering meetings is to be improved. 

When you mute or unmute someone in Webex it causes a tone or a sound that can be distracting. For example, in Microsoft Teams when someone is muted or unmuted it is silent. When we have a meeting with 100 people the noises are too much. Webex needs to reduce the number of noises activated by using the solution.

For how long have I used the solution?

I have been using Webex for approximately two years.

What do I think about the scalability of the solution?

We have approximately 100 people in m organization using this solution.

How are customer service and support?

I have not contacted the support from Webex.

Which solution did I use previously and why did I switch?

I have previously used Microsoft Teams and Zoom. 

Microsoft Teams and Zoom are better than Webex, I have not seen anything special features in Webex.

How was the initial setup?

The setup of Webex is simple.

What other advice do I have?

I have seen Webex improve over the past year. My most recent meeting using Webex was good. Before Webex was the worst meeting platform I used. Every time I went into a meeting, I hang up there for approximately 10 minutes sometimes till I was inside the meeting. Zoom or Microsoft Teams did not have this issue, I was quickly inside the meeting.

We mostly use Microsoft Teams in my organization. 

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Marcelo Andretta - PeerSpot reviewer
Senior Solution Architect at a wholesaler/distributor with 10,001+ employees
Reseller
Feb 16, 2022
Stable video communications platform that could be more user-friendly
Pros and Cons
  • "I enjoy being able to make video calls."
  • "I enjoy being able to make video calls."
  • "I would like the next release to be more user-friendly."
  • "I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex."

What is our primary use case?

I am a reseller and use Webex to host calls with my clients and other associates within my enterprise.

What is most valuable?

I enjoy being able to make video calls.

What needs improvement?

I would like the next release to be more user-friendly. 

For how long have I used the solution?

I have been using Webex for about six years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

I do not consider Webex to be too scalable.

How was the initial setup?

The initial setup was easy but it was difficult to integrate it within my environment.

What other advice do I have?

I had a hard time integrating this solution within my environment. I prefer Microsoft Teams over Webex.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1246575 - PeerSpot reviewer
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Feb 15, 2022
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture, and I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user