Webex Reviews

We use Webex to provide remote support and OEM access if we have any problems.

WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx.

I would like it if Webex's mobile interface had all the same application integration as the desktop. Maybe the applications work on mobile as well, but we have not tried it yet.

We started using Webex in 2019, so we've been using it for about two years. 

In the time that we've been using Webex, we haven't seen any jerking or lag on in the remote sessions. The performance is smooth compared to other third-party applications. 

We don't need to scale Webex because I work in a data center. We don't have many people working at the same time, and we're working in shifts, so 10 people clock in, and 10 clock out. That means we only need 10 licenses.

Cisco support is great. 

We tried Zoom, Team Viewer, and another solution. We prefer Webex because it works well on the web application compared to others. 

Installing Webex is simple. It doesn't take more than half an hour or 45 minutes tops, and there is no maintenance after installation.  

Features matter more than the price for us. As long as we get all the features we want and it fits our budget, then the price doesn't matter. I can't speak for other companies. We have tried other applications, and we run into some problems that we don't see in Webex. 

I rate Webex 10 out of 10. We've recommended it to many of the companies we work with. Two or three out of 10 have gone with Webex. 

Webex has frequent updates and it is very good.

Webex could improve by adding captions for the translation.

I have been using Webex for approximately five years.

Webex is a stable solution.

Webex is scalable, there are rooms that people can join.

We have approximately 2,000 users using this solution in my organization.

The technical support from Webex is good.

The initial setup of Webex is easy.

We have approximately four or five engineers that support this solution.

I rate Webex a seven out of ten.

We use Webex for virtual meetings.

The GUI is nice and easy to operate.

It should be more integrated with third-party vendors.

I have been working with Webex off and on for a couple of years.

We are using the latest version.

Webex is a stable product.

I have never needed to contact Webex technical support.

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

There are no licensing fees.

I would recommend this solution to others.

I would rate Webex a nine out of ten.

Webex is my main mode of communication for meetings.

Webex is user-friendly.

Cisco could maybe make Webex more integrated and compatible with other platforms.

I've been using Webex for quite a long time. It has been several years now. 

I rate Webex seven out of 10. I would recommend it to others.

I am using Webex for virtual meetings.

I have been using Webex for approximately two years.

The solution at times is not stable.

The scalability is not that good. If we small group meeting the solution is good, but if there is a large group of people to join the meeting then the network seems unstable.

We have approximately 1,000 users using this solution which consists of managers and officers.

I have previously used Zoom and Microsoft Teams. We switched to Webex because they had some local support here in Hong Kong.

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

We did the installation of the solution.

We have one engineer that supports this solution.

We have received a return on investment. The solution has been useful for our organization.

There is a subscription needed to use this solution and we pay approximately $5,000 per year.

I would recommend this solution for small group meetings.

I rate Webex a seven out of ten.

My primary use case of Webex is for virtual meetings. 

It's a nice tool for virtual meetings and I'm satisfied with its performance. 

This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

I have used this solution a couple of times, mostly when I get a conference call invitation from other companies that use Webex. 

Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

I implemented myself. You don't need a technical team for deployment or maintenance. 

I have also used Zoom, Skype for Business, and Teams. 

I would rate this solution a nine out of ten. It is a nice tool, but I rarely use it because I only hold meetings over Webex when another company initiates the conference call with this software. 

WebEx Integration to Outlook helps our users to schedule audio conference meetings with a push of a button. It is easy to use. This product enables scheduling of the audio bridge with random conference codes.

I don’t have an example to share. This is basically a cost avoidance solution at this time. In the future it may change the way the organization functions which we support, as soon as they drive more adoption of video and web collaboration available with CWMS.

CWMS on-premises solution does not integrate either with CMR nor with Jabber as of yet. There is no video integration with other Cisco endpoints such as DX80, DX650, or the new Cisco IP Phones 8845 or 8865 video phones. These are the areas where it could improve.

I have used this solution for more than 18 months.

There is an issue with MR2 that was fixed with a special hot fix or MR3. If you host or join an audio bridge only by phone, the meeting never ends. However, after reaching two concurrent meetings, you are not able to start a new meeting.

The CWMS large deployment is limited to 2,000 concurrent participants. There is no way to increase this limit by using the same website. A new website name and additional resources are required in order to expand; this is not easy to support.

I would give the technical support a 8/10 rating.

They started using MeetingPlace and followed the path to upgrade to WebEx on-premises as Cisco acquired MeetingPlace.

The setup was quite straightforward.

It all depends on what your needs are. Employ this solution for only the US audio conference when you already have Cisco Workspace Licensing, then it makes sense. I don’t know what TCO would be if you need this for the international audio conference and if you don’t have the Cisco IP telephone or if you are using the Cisco user licensing.

We did not evaluate other options.

Take into consideration your user needs, what user experience you want to deliver, and of course how this solution will play with your existing unified or non-communications ecosystem.