Webex Reviews

We are a services company, and we use Webex as a platform, depending upon the client that we have.

We use Webex, for training, and for meetings.

Webex offers a wide range of useful features.

It is comparable; they are all the same.

Webex is pretty robust.

The pricing could be improved.

I have been working with Webex for 22 years.

I use the most recent version of this platform.

Webex is a stable solution.

It's a scalable platform

Our company has 250 employees, and everyone uses Webex.

As it is client-driven, increasing usage is dependent on the clients.

We have contacted technical support, and have not had any difficulties.

I have some experience with Adobe Connect and Zoom.

The initial setup is straightforward. It is not difficult in any way.

We don't require a lot of staff to deploy and maintain this solution.

Webex is very expensive.

I would recommend getting training and learning how to use it well.

I would rate Webex an eight out of ten.

We were using Webex to meet with clients and also for internal consumption within the company.

Webex is a thin client and we like the interface. It is easy to use.

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

We have not experienced any bugs, glitches, or connection problems.

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

The initial setup was okay.

This is an expensive product compared to Teams and it should be cheaper.

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement. 

I think this solution is cloud-based. 

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

I have been using Webex for maybe five years. 

The stability is not so good. It crashes very often. 

I'm not in charge of expanding or scaling, but for me, it works fine. 

I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case. 

I have no idea which version we are using at present. 

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

I have been working with Webex for five-plus years. 

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

Screen share is the most valuable feature.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

I have been using Webex for approximately six months.

We use the most current Windows-based version.

Overall, it is pretty reliable. Webex is fairly stable.

I have not had to use technical support.

I am also using Zoom. I use Zoom more frequently than I have used Webex.

I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.

I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.

I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.

I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice. 

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

I've had a WebEx account for more than 10 years.

WebEx is stable. It works. 

I don't use WebEx for large meetings, but it can scale up. I work in tandem with another guy in the automotive space. He has regular meetings of anywhere from 16 to 30 people. He can easily manage the speakers and things like that. He pays for the subscription and gets all the features because he needs them. 

Installing WebEx is straightforward. It's just a couple of clicks on an executable installer. You can log in with an ID or not.

I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings.

I rate WebEx 10 out of 10. 

We are using the latest version for Mac.

We primarily use the solution for meetings with coworkers. 

When the solution is used comprehensively, the hardware and camera features combine to make it better than all others I have encountered. This is because the camera moves in tandem with the person who is using it to communicate with the other participants. 

This is one of the solution's best features. I have not encountered such features with Zoom, which are essentially involve one-on-one meetings. Webex has the hardware to allow for this. 

The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive. 

The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix. 

To be sure, the solution is stable. 

The solution is certainly scalable. A feature we were lacking in Mexico involved the capability to interconnect with the local telephone companies. We are talking about the prospect of increasing the usage. During this year and last, we increased the use of any kind of non-contact communication using Webex or Zoom, the latter being preferred by some our customers who have Zoom implemented it in their companies - the reason we utilize it. However, for internal use, we exclusively utilize Webex. 

We receive good technical support from Cisco. 

We have been using Webex since I first entered the company in 2012 or 2013, as the company places a premium on fiscal solutions. It is for this reason that it adopted this technology from the outset. 

The solution combines its hardware and camera features to give it a superior edge over all others, with the camera moving in pace with the person who is communicating with other participants. I consider this to be the solution's most valuable feature and have not encountered it with Zoom, which is basically geared towards one-on-one meetings. 

The difficulty involved in the initial setup can vary. The solution is easy to configure for basic use, such as one-on-one meetings or those involving multiple parties. It is more difficult to interconnect all the facilities and functions when one adds equipment and telephone extensions or other mobile apps. 

While I do not recall how long the deployment took, the configuration of all of the functions lasted two or three days. However, there is a need to be certified by Cisco, Webex and IP telephony for this solution. 

When it comes to the deployment and maintenance, there are a couple field agents who are responsible for this. 

I cannot say for certain whether we have seen an ROI, return on our investment. 

I find the solution to be very expensive. The software, licensing and hardware add up significantly. 

I do not have the licensing figures offhand, but the prices vary with the features one wishes to add to the license. There exists the option of a free license for one-on-one or one-on-two video calls, but adding more people requires one to upgrade his license. 

The licensing fees vary with the features one utilizes, web or call conferencing incurring a basic licensing fee. An upgraded license is required if one wishes to add a mobile app or conference. There is, yet, a separate license for integrating one's computer, cell, office or desk phone. We are talking about a sort of unit for each of the features, different licensing fees applying for those which are basic, intermediate and complete. I believe these range from $120-$130 up to $700. 

I feel the solution to be very complete. 

I am a Webex customer. 

While there are 20 to 25 people making use of the solution in our organization, we also use it with another company of ours which has implemented it and this places the number in the company at around 25 to 30 people. 

Each person has a different role and is dispersed in a disparate location in the north and center of Mexico. 

I would consider the move from on-premises to cloud-based implementation to be a positive step. This makes the solution a good instrument in such countries as the United States, the UK and Germany, where there is much integration with the local cell or telephone companies. We are talking about a good investment, as it allows one to integrate his office or home phones with the solution. 

I rate Webex as a nine out of ten. 

We use Cisco Webex for meetings. And we have different packages for that. It can also be integrated with Teams.

We recently switched over to Webex, and the changes allow us to make conference calls up to 100 members at the same time, depending on the package we go with. It can be done from a desk phone. There is screen sharing, group chat, and all of that included in Webex.

The solution is very valuable for conference calls because I see a lot of businesses are switching from work-from-home. When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with. The file-sharing is helpful too, so you aren't emailing all the time. The solution takes care of most of your communication needs.

The solution is stable. We've used Webex for training before, and we have never had problems. I personally have never had problems using Webex being on those calls, because the best part is that you definitely don't need to have access to internet to attend those calls. Sometimes, if you're on the go, you could simply just dial in and be a part of the meeting as well.

The solution is very scalable. You can have at least 100 people on a conference call.

From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.

Our company does provide installation, and once the tech is on site, they can help you with most issues while they're there.

I would rate the solution a nine out of ten. It's definitely something that is future-proofing your needs. I'm not sure how long we'll have this COVID, but this does seem to be a solution that not only handles the present demands, but also something that we would need in the future as well. With so many people working remotely, this definitely makes sense, for most businesses at least.

I am using Webex for virtual meetings.

I have been using Webex for approximately two years.

The solution at times is not stable.

The scalability is not that good. If we small group meeting the solution is good, but if there is a large group of people to join the meeting then the network seems unstable.

We have approximately 1,000 users using this solution which consists of managers and officers.

I have previously used Zoom and Microsoft Teams. We switched to Webex because they had some local support here in Hong Kong.

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

We did the installation of the solution.

We have one engineer that supports this solution.

We have received a return on investment. The solution has been useful for our organization.

There is a subscription needed to use this solution and we pay approximately $5,000 per year.

I would recommend this solution for small group meetings.

I rate Webex a seven out of ten.