Webex Reviews

I used Webex for virtual meetings.

It is a valuable solution for virtual meetings.

The solution could improve by having better integration with other platforms.

I have been using Webex for approximately three years.

Webex is scalable.

We have approximately 200 people in my organization that has been using this solution.

I have used Microsoft Teams and I prefer it Webex.

There is a license needed to use this solution.

I would recommend this solution to others.

I rate Webex a seven out of ten.

This solution is used for virtual meetings.

The solution is user-friendly.

The solution could improve by having more dashboards and enhancing the processing speed.

I have been using Webex for approximately three years.

I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

We have used Microsoft Teams.

The installation is straightforward. 

I am able to do the implementation of Webex.

I would recommend this solution to others.

I rate Webex a seven out of ten.

Our primary use for Webex is for virtual meetings.

The interface of Webex should be improved and it is difficult to find information.

I have been using Webex for six months.

The solution is perfectly stable, it normally performs very well.

The solution is scalable.

We have approximately 500 people using this solution.

I have not needed to contact support.

I previously used Microsoft Teams and Zoom. I liked Teams more than the others.

Our IT teams do the implementation of the solution.

We paid for our Webex license as a bundle.

I would not recommend this solution to others.

I rate Webex a six out of ten.

We use Webex for the same purpose as Zoom, i.e. to do web meetings, but we don't use Webex unless our customers require it.

Webex is clunky and it's hard to use. It's not simple. Webex is probably the most user-unfriendly of all of them. Whenever you're trying to get on it, it's an absolute pain.

It's hard to get Webex running, but once it's running it's okay.

I rate Webex four out of 10. I recommend people use Zoom instead.

We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

I've been working with Webex for more than five years.

Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.

Our primary use case of this solution is for internal company meetings. We are customers of Webex and I'm the owner.

The best features of this product are the quality of sound, quality of pics and video. I think it's a very good software.

The price of the solution could be slightly reduced. 

I've been using this solution for two months. 

The initial setup was very straightforward. No bugs or glitches. We have between five and 10 users in the company. 

I would rate this solution a 10 out of 10. 

We use Webex for all of our internal meetings.

The most valuable feature is that you can host presentations with a lot of attendees.

It would be great if they had a directory that you could consult for the meeting dial-in numbers.

Webex seems to be pretty stable.

We have about 600 people in the company and all of them use Webex.

I have not needed to ask for support.

I have not worked with any similar solutions that I can compare this with.

I would rate this solution a five out of ten.

We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.

The presentation of the solution is very efficient.

The solution makes it easy for us as a team to collaborate remotely.

All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams. 

Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Currently, the solution isn't really lacking in features.

We've been using the solution for eight years now.

The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.

Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.

I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.

I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.

The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.