Webex Reviews

I mostly use Webex for meetings with our clients and sometimes for interviews. 

I don't have deep experience with Webex, but it has a good interface and excellent video quality. I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom. 

Webex could add some integration with Microsoft Office or G-Suite.

Webex is stable and scalable.

We use Teams and Zoom. The official solution at my company is Microsoft Teams, but many of our clients have Cisco WebEx in their environment, so we need to use it.

The Webex setup is basically automatic. You download it, and the installer does the rest. It takes only a few minutes. 

Some companies we do business with have the paid version of Webex, and we use it to connect to them, but we just use the free version.

I rate Webex 10 out of 10. 

I am using Webex mainly to speak to my manager.

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

I do not like emojis. 

I have been using Webex for a while, within the past 12 months.

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

I have not used technical support.

The setup is straightforward in most cases.

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

I have no idea which version we are using at present. 

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

I have been working with Webex for five-plus years. 

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

Webex is used mainly for virtual meetings.

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

I have been using Webex since it was released, approximately 20 years ago.

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

I have used other similar solutions, such as Teams and Zoom.

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

I rate Webex an eight out of ten.

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

I do not like the solutions functions.

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

I have found Webex to be stable.

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

Webex is easy to implement.

I am using the free version of Webex.

I rate Webex a six out of ten.

My primary use case of Webex is virtual meetings. We also use it for direct communication and phone replacement. 

I think this solution is cloud-based. 

A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied. 

Webex's stability could be improved. It crashes very often. The user interface could also be improved to be more modern because it looks outdated. 

I have been using Webex for maybe five years. 

The stability is not so good. It crashes very often. 

I'm not in charge of expanding or scaling, but for me, it works fine. 

I rate Webex a seven out of ten because it crashes sometimes. I would recommend Webex to others considering implementation, but I would advise that they evaluate different solutions and take what works best for a particular use case. 

This solution is used for virtual meetings.

The solution is user-friendly.

The solution could improve by having more dashboards and enhancing the processing speed.

I have been using Webex for approximately three years.

I have approximately 50 using the solution in my organization. We have plans to increase the usage of the solution.

We have used Microsoft Teams.

The installation is straightforward. 

I am able to do the implementation of Webex.

I would recommend this solution to others.

I rate Webex a seven out of ten.

We use Webex for our critical or government customers, and when we're dealing with complex network infrastructure.

What I value most about Webex is its stability compared to other solutions. Webex comes from Cisco, which is a good brand. The name itself is a selling point.

They have a feature that is amazing but it's not implemented properly. It's called Profile Insight and it's similar to LinkedIn. Before you join a meeting, you can see the background of the person. But the problem is the implementation. There is so much missing information. This could be integrated with LinkedIn or something so it can produce more information about the person you're meeting with. Also, they've been announcing that they will add AI translation since 2019, but we're still not seeing that upgrade. 

I've been working with Webex for more than five years.

Webex support is not good and I can really only give them one star for support. Cisco is now transitioning from hardware-based infrastructure to software. So when you are migrating, you see the videos, user manual, configuration guidelines, etc. and it all looks simple, but when we start implementing, we face some integration issues. And when we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours. Zoom also has very good support. And unfortunately, they are selling the package of support separately, so we can't know what level of support we will get. But that's including with the license itself. So in this case, since they are similar to Microsoft, Zoom, Slack, and others, they should have the same support services.

There is some confusion for our customers who use Webex for the first time. Webex has two software products that are similar: Webex Teams and Webex Meetings. Webex Teams comes with the default license even if you didn't purchase it. If you have a Webex Meetings license, you get both. When they are installing Webex Teams for the first time, they are unable to join the meeting. When they install and they search on Google for "Webex Meetings installation," the first download option on the Webex website is Webex Teams. To join a meeting as a new user, you have to install Webex Meetings not Webex Teams.

We constantly deal with this confusion. It costs us time especially when we're dealing with a critical client who working from a remote site. So they install the first Webex and it does not work. Then they have to install the other one. So sometimes we have to send the link directly to him. So we only experience this kind of confusion with Webex, not in other vendors I believe.

Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price. It's not very competitive with a product like Microsoft Teams because that is bundled with Microsoft 365, so the price will be lower. With SMBs, we face an issue when we try to sell Webex as a stand-alone product. It's easier to sell if it is packaged with Cisco infrastructure, IP phones, CallManager, and everything else. So they need to consider the needs of SMBs in their pricing. 

I give Webex a six out of 10, which I think is fair. They offer flexibility with every vendor, but there are issues with support and integration. Then there is the issue of price, which isn't affordable for SMBs.