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reviewer1643070 - PeerSpot reviewer
Senior Manager at a computer software company with 10,001+ employees
Real User
Jan 26, 2022
It's user-friendly, but maybe it could be more integrated with other platforms
Pros and Cons
  • "Webex is user-friendly."
  • "Webex is user-friendly."
  • "Cisco could maybe make Webex more integrated and compatible with other platforms."
  • "Cisco could maybe make Webex more integrated and compatible with other platforms."

What is our primary use case?

Webex is my main mode of communication for meetings.

What is most valuable?

Webex is user-friendly.

What needs improvement?

Cisco could maybe make Webex more integrated and compatible with other platforms.

For how long have I used the solution?

I've been using Webex for quite a long time. It has been several years now. 

Buyer's Guide
Webex
March 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.

What other advice do I have?

I rate Webex seven out of 10. I would recommend it to others.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer1766682 - PeerSpot reviewer
CEO at a comms service provider with 1,001-5,000 employees
Real User
Jan 25, 2022
The stream is very smooth
Pros and Cons
  • "The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
  • "The stream is very smooth; that's what I like about Webex, as other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
  • "Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."
  • "Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth, and it connects, but I cannot speak through the Bluetooth microphone and earphones with Webex."

What is our primary use case?

I use Webex for conference calls with buyers and overseas calls. 

What is most valuable?

The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't. 

What needs improvement?

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option. 

For how long have I used the solution?

I have used Webex for around eight or nine years. 

What do I think about the stability of the solution?

Webex is stable.

Which solution did I use previously and why did I switch?

It's hard to compare it to Zoom, but I like Webex a little better.

How was the initial setup?

Webex is easy to use. Everything is pre-installed on my work computer by an IT guy in this company. He installs it by himself.

What's my experience with pricing, setup cost, and licensing?

I believe we pay for an annual subscription to Webex. 

What other advice do I have?

I rate Webex eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Webex
March 2026
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
reviewer1141653 - PeerSpot reviewer
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Jan 18, 2022
Free version available, simple to implement, but could function better
Pros and Cons
  • "I have found Webex to be stable."
  • "I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions."
  • "I do not like the solutions functions."
  • "I do not like the solutions functions."

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer981777 - PeerSpot reviewer
Senior Specialist, e-Transformation Services at a tech services company with 201-500 employees
Real User
Jan 14, 2022
Offers many features, is flexible, and can be configured in multiple ways
Pros and Cons
  • "You can configure whatever you want in great detail."
  • "The solution has many features, for example, it has more features than Zoom, which we also use, and you can configure whatever you want in great detail, making it very flexible and allowing the solution to scale well."
  • "They should work to make it simpler."
  • "I wouldn't describe WebEx as stable; I've had issues with it in the past."

What is our primary use case?

Whenever I try to use it, whenever I plan a meeting, I visit the website and set it up. We use it primarily for meetings. 

What is most valuable?

The solution has many features. For example, it has more features than Zoom, which we also use.

You can configure whatever you want in great detail. It's very flexible.

The solution scales well.

What needs improvement?

It's a bit complex. There's more complexity involved than with, for example, Zoom. The extra features it offers makes everything just a little bit more confusing. They should work to make it simpler. 

The initial setup can be a bit difficult.

The stability needs to be better.

For how long have I used the solution?

We've been using the solution for almost two years now. We've been using it since the beginning of the pandemic.

What do I think about the stability of the solution?

I wouldn't describe it as stable. I've had issues with it in the past.

What do I think about the scalability of the solution?

In terms of scalability, you can install it to every client and you can invite hundreds of people into one meeting. The scalability is high and very good.

Thousands of people use the solution in our organization. It's used at all levels from management down.

I'm not sure if there are plans to increase usage or not. 

How are customer service and support?

I've never actually dealt with technical support and therefore cannot comment on their service level. Whenever I have issues, I reach out to my internal IT team. They may have contacted WebEx at some point, however, I can't say for certain that's the case. 

Which solution did I use previously and why did I switch?

We also use a solution called Jabber, which can communicate with Cisco. I also use Zoom.

How was the initial setup?

The initial setup is a bit more difficult than, for example, Zoom, which is quite straightforward. 

There is just one person needed to install and maintain the product. 

What about the implementation team?

I tried to install it myself, however, ultimately, I needed to get help from our system admins. 

What other advice do I have?

We are a Cisco partner. We're also customers. 

I would recommend the product to others.

I'd rate it at an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1760583 - PeerSpot reviewer
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees
Real User
Jan 14, 2022
Straightforward to access and easy to use but sometimes we have connectivity issues
Pros and Cons
  • "We can do the global meeting with this solution."
  • "We had a multi-meeting, multi-location connected meeting, and it worked pretty well."
  • "Sometimes we've had issues with the connection."
  • "Sometimes we've had issues with the connection."

What is our primary use case?

We primarily use the solution for virtual meetings. My company is using the Cisco WebEx for most of their meetings.

What is most valuable?

It's very easy to access. 

It's straightforward to use and navigate around. 

We can do the global meeting with this solution.

Once you have an account, you can always set up meetings with people via Outlook. It's very simple. If you need to, you can just simply share the link with the people.

Users can connect from anywhere. If they have internet access or they have a phone, they can join a meeting.

What needs improvement?

Sometimes we've had issues with the connection.

For how long have I used the solution?

We've been using the solution since that pandemic started. We've used it for a few years now.

What do I think about the stability of the solution?

The stability is pretty good. We had a multi-meeting, multi-location connected meeting, and it worked pretty well. We needed help from our IT team to set it up, however, once it has started, it worked well. It didn't crash or freeze. There weren't glitches.

What do I think about the scalability of the solution?

The solution can scale well and we haven't faced any limitations. We've had a global meeting without issue, for example. 

Our entire organization uses the solution. There are thousands of employees.

How are customer service and support?

We normally deal with our own IT team and not outside technical support. Therefore, I cannot speak to how helpful or responsive they are.

How was the initial setup?

The initial setup is very straightforward. It's not overly complex or difficult. 

What's my experience with pricing, setup cost, and licensing?

I can't speak to the cost. I don't handle the billing aspects of the solution.

What other advice do I have?

I'd rate the solution at a seven out of ten. It offers a good connection and is easy to use, however, sometimes we see there's a connectivity issue.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
AlexandreRamos - PeerSpot reviewer
Senior Information Security Consultant at a tech vendor with 11-50 employees
Real User
Top 10
Jan 13, 2022
It has a good interface and solid video quality
Pros and Cons
  • "I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
  • "I don't have deep experience with Webex, but it has a good interface and excellent video quality."
  • "Webex could add some integration with Microsoft Office or G-Suite."
  • "Webex could add some integration with Microsoft Office or G-Suite."

What is our primary use case?

I mostly use Webex for meetings with our clients and sometimes for interviews. 

What is most valuable?

I don't have deep experience with Webex, but it has a good interface and excellent video quality. I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom. 

What needs improvement?

Webex could add some integration with Microsoft Office or G-Suite.

What do I think about the stability of the solution?

Webex is stable and scalable.

Which solution did I use previously and why did I switch?

We use Teams and Zoom. The official solution at my company is Microsoft Teams, but many of our clients have Cisco WebEx in their environment, so we need to use it.

How was the initial setup?

The Webex setup is basically automatic. You download it, and the installer does the rest. It takes only a few minutes. 

What's my experience with pricing, setup cost, and licensing?

Some companies we do business with have the paid version of Webex, and we use it to connect to them, but we just use the free version.

What other advice do I have?

I rate Webex 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1222722 - PeerSpot reviewer
Inbound Salesperson at a tech services company with 5,001-10,000 employees
MSP
Jan 12, 2022
Contains popular features, useful screen share, and simple installation
Pros and Cons
  • "I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
  • "I am using Webex mainly to speak to my manager."
  • "I do not like emojis."
  • "I do not like emojis."

What is our primary use case?

I am using Webex mainly to speak to my manager.

What is most valuable?

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

What needs improvement?

I do not like emojis. 

For how long have I used the solution?

I have been using Webex for a while, within the past 12 months.

What do I think about the scalability of the solution?

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The setup is straightforward in most cases.

What other advice do I have?

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
it_user1698441 - PeerSpot reviewer
Risk info security at a financial services firm with 501-1,000 employees
Real User
Jan 10, 2022
Beneficial remote troubleshooting, simple installation, but lacking collaboration
Pros and Cons
  • "The installation is not difficult."
  • "I have found Webex to be stable."
  • "The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."
  • "The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

What is our primary use case?

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

What needs improvement?

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

For how long have I used the solution?

I have been using Webex for approximately 15 years.

What do I think about the stability of the solution?

I have found Webex to be stable.

What do I think about the scalability of the solution?

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

How was the initial setup?

The installation is not difficult.

What about the implementation team?

I am able to do the installation myself.

What other advice do I have?

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user