Webex Reviews

I only use WebEx to communicate with one of the managing directors, because that is his default meeting platform.

Webex has one-click calling, which makes things easier. You click, and it automatically dials in to the meetings without pressing additional buttons. It's easy for people who aren't on WebEx. That was helpful.

We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.

We saw lag issues more often when we had multiple people connecting.

We never contacted Cisco support about the lag issues because we didn't have time for a follow-up. 

Setup is marginally convenient, and that made a difference for the organization.

The price of Webex was reasonable. 

I rate Webex seven out of 10. Regardless of whatever email integration you have, one-click calling is the easiest. Getting two things together isn't so hard from a business user's perspective. But when you're doing multiple things, that one extra thing becomes an annoyance you don't want to deal with, and you're hoping that an IT team set it up for you already.

I am using Webex mainly to speak to my manager.

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

I do not like emojis. 

I have been using Webex for a while, within the past 12 months.

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

I have not used technical support.

The setup is straightforward in most cases.

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

Screen share is the most valuable feature.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

I have been using Webex for approximately six months.

We use the most current Windows-based version.

Overall, it is pretty reliable. Webex is fairly stable.

I have not had to use technical support.

I am also using Zoom. I use Zoom more frequently than I have used Webex.

I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.

I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.

I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.

I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice. 

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

I've had a WebEx account for more than 10 years.

WebEx is stable. It works. 

I don't use WebEx for large meetings, but it can scale up. I work in tandem with another guy in the automotive space. He has regular meetings of anywhere from 16 to 30 people. He can easily manage the speakers and things like that. He pays for the subscription and gets all the features because he needs them. 

Installing WebEx is straightforward. It's just a couple of clicks on an executable installer. You can log in with an ID or not.

I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings.

I rate WebEx 10 out of 10. 

We are using the latest version for Mac.

We primarily use the solution for meetings with coworkers. 

When the solution is used comprehensively, the hardware and camera features combine to make it better than all others I have encountered. This is because the camera moves in tandem with the person who is using it to communicate with the other participants. 

This is one of the solution's best features. I have not encountered such features with Zoom, which are essentially involve one-on-one meetings. Webex has the hardware to allow for this. 

The price should be improved significantly. The software, licenses and hardware combine to make the solution extremely expensive. 

The interconnectivity of all of the solution's facilities and functions can be more complex than that which is involved in basic configuration, when equipment, telephone extensions or other mobile apps are thrown into the mix. 

To be sure, the solution is stable. 

The solution is certainly scalable. A feature we were lacking in Mexico involved the capability to interconnect with the local telephone companies. We are talking about the prospect of increasing the usage. During this year and last, we increased the use of any kind of non-contact communication using Webex or Zoom, the latter being preferred by some our customers who have Zoom implemented it in their companies - the reason we utilize it. However, for internal use, we exclusively utilize Webex. 

We receive good technical support from Cisco. 

We have been using Webex since I first entered the company in 2012 or 2013, as the company places a premium on fiscal solutions. It is for this reason that it adopted this technology from the outset. 

The solution combines its hardware and camera features to give it a superior edge over all others, with the camera moving in pace with the person who is communicating with other participants. I consider this to be the solution's most valuable feature and have not encountered it with Zoom, which is basically geared towards one-on-one meetings. 

The difficulty involved in the initial setup can vary. The solution is easy to configure for basic use, such as one-on-one meetings or those involving multiple parties. It is more difficult to interconnect all the facilities and functions when one adds equipment and telephone extensions or other mobile apps. 

While I do not recall how long the deployment took, the configuration of all of the functions lasted two or three days. However, there is a need to be certified by Cisco, Webex and IP telephony for this solution. 

When it comes to the deployment and maintenance, there are a couple field agents who are responsible for this. 

I cannot say for certain whether we have seen an ROI, return on our investment. 

I find the solution to be very expensive. The software, licensing and hardware add up significantly. 

I do not have the licensing figures offhand, but the prices vary with the features one wishes to add to the license. There exists the option of a free license for one-on-one or one-on-two video calls, but adding more people requires one to upgrade his license. 

The licensing fees vary with the features one utilizes, web or call conferencing incurring a basic licensing fee. An upgraded license is required if one wishes to add a mobile app or conference. There is, yet, a separate license for integrating one's computer, cell, office or desk phone. We are talking about a sort of unit for each of the features, different licensing fees applying for those which are basic, intermediate and complete. I believe these range from $120-$130 up to $700. 

I feel the solution to be very complete. 

I am a Webex customer. 

While there are 20 to 25 people making use of the solution in our organization, we also use it with another company of ours which has implemented it and this places the number in the company at around 25 to 30 people. 

Each person has a different role and is dispersed in a disparate location in the north and center of Mexico. 

I would consider the move from on-premises to cloud-based implementation to be a positive step. This makes the solution a good instrument in such countries as the United States, the UK and Germany, where there is much integration with the local cell or telephone companies. We are talking about a good investment, as it allows one to integrate his office or home phones with the solution. 

I rate Webex as a nine out of ten. 

We use Cisco Webex for meetings. And we have different packages for that. It can also be integrated with Teams.

We recently switched over to Webex, and the changes allow us to make conference calls up to 100 members at the same time, depending on the package we go with. It can be done from a desk phone. There is screen sharing, group chat, and all of that included in Webex.

The solution is very valuable for conference calls because I see a lot of businesses are switching from work-from-home. When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with. The file-sharing is helpful too, so you aren't emailing all the time. The solution takes care of most of your communication needs.

The solution is stable. We've used Webex for training before, and we have never had problems. I personally have never had problems using Webex being on those calls, because the best part is that you definitely don't need to have access to internet to attend those calls. Sometimes, if you're on the go, you could simply just dial in and be a part of the meeting as well.

The solution is very scalable. You can have at least 100 people on a conference call.

From what I've heard and from the training we've had, the solution does seem to be very user-friendly. One does not have to be a very high-end IT person to be able to fix these things.

Our company does provide installation, and once the tech is on site, they can help you with most issues while they're there.

I would rate the solution a nine out of ten. It's definitely something that is future-proofing your needs. I'm not sure how long we'll have this COVID, but this does seem to be a solution that not only handles the present demands, but also something that we would need in the future as well. With so many people working remotely, this definitely makes sense, for most businesses at least.

I am using Webex for virtual meetings.

I have been using Webex for approximately two years.

The solution at times is not stable.

The scalability is not that good. If we small group meeting the solution is good, but if there is a large group of people to join the meeting then the network seems unstable.

We have approximately 1,000 users using this solution which consists of managers and officers.

I have previously used Zoom and Microsoft Teams. We switched to Webex because they had some local support here in Hong Kong.

The installation of Webex is simple. You only need to click an executable file to run it. it is very easy.

We did the installation of the solution.

We have one engineer that supports this solution.

We have received a return on investment. The solution has been useful for our organization.

There is a subscription needed to use this solution and we pay approximately $5,000 per year.

I would recommend this solution for small group meetings.

I rate Webex a seven out of ten.

I use this tool to communicate with my team. I have a developer team, so I use this tool to communicate with them. We use both the chat and the video conferencing system on our computers.

The noise cancellation feature is great. When you have a call, the noise cancellation during it is really good. It's the best one if you're looking for that specific feature. We haven't tried Zoom, however, compared to Microsoft Teams, WebEx is a lot better.

The initial setup is really easy.

The solution has been very stable. 

The scalability is quite good.

If you decide to use the paid version, you can have the scheduler and the meeting portal all on the same platform. 

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

There are sometimes a lot of updates, however, we find the solution to be very stable right now. There are no bugs or glitches. It doesn't crash or freeze. 

You can scale the solution if you need to. It's not a problem.

Right now, we have ten users that are connected to the solution. 

Our team is using it all the time. Everyone on the team works remotely; it's our main engagement channel.

As we grow our company, we'll likely increase usage. 

As I am leveraging the free version, I haven't used the support.

I also use Microsoft Teams. I use both right now. 

We used Microsoft Teams, however, we changed to WebEx as the main channel due to the noise cancellation that wasn't good enough on Teams. Also, Microsoft Teams used a lot of resources on the operating system - so much so that the computer started to go slow when we used the application.

I simply downloaded the solution from Cisco's web page. 

The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

The solution does not require any maintenance. 

I use the free version of the solution. I don't pay for licensing at this time. 

We did try Zoom, however, you could only use it for 40 minutes, and that wasn't enough time for us.

I'm just a customer and an end-user. 

I'd rate the solution at a nine out of ten. I'd recommend it to others. It's a good tool.