Webex Reviews

I use this tool to communicate with my team. I have a developer team, so I use this tool to communicate with them. We use both the chat and the video conferencing system on our computers.

The noise cancellation feature is great. When you have a call, the noise cancellation during it is really good. It's the best one if you're looking for that specific feature. We haven't tried Zoom, however, compared to Microsoft Teams, WebEx is a lot better.

The initial setup is really easy.

The solution has been very stable. 

The scalability is quite good.

If you decide to use the paid version, you can have the scheduler and the meeting portal all on the same platform. 

The main issue is the performance in relation to the operating system. The base application uses a lot of resources. They could work on the performance of the application so that it's less heavy.

There are sometimes a lot of updates, however, we find the solution to be very stable right now. There are no bugs or glitches. It doesn't crash or freeze. 

You can scale the solution if you need to. It's not a problem.

Right now, we have ten users that are connected to the solution. 

Our team is using it all the time. Everyone on the team works remotely; it's our main engagement channel.

As we grow our company, we'll likely increase usage. 

As I am leveraging the free version, I haven't used the support.

I also use Microsoft Teams. I use both right now. 

We used Microsoft Teams, however, we changed to WebEx as the main channel due to the noise cancellation that wasn't good enough on Teams. Also, Microsoft Teams used a lot of resources on the operating system - so much so that the computer started to go slow when we used the application.

I simply downloaded the solution from Cisco's web page. 

The implementation is really easy. The difficult part is understanding the free version from the other plan that has a cost. At the first, they didn't have an online purchase of that version, so you have to contact a partner in order to buy the install. It's a bit confusing between both versions, the free and the paid version.

The solution does not require any maintenance. 

I use the free version of the solution. I don't pay for licensing at this time. 

We did try Zoom, however, you could only use it for 40 minutes, and that wasn't enough time for us.

I'm just a customer and an end-user. 

I'd rate the solution at a nine out of ten. I'd recommend it to others. It's a good tool. 

My primary use case of Webex was virtual meetings. Recordings would go to the cloud, and since it was cloud-based, I used the latest version of Webex.

One of the most valuable features of Webex was that it was easy to use and there were no hassles. 

Webex could be improved by having a password-protected system. I don't remember there being any passwords for the meetings, but, presently, Zoom has meeting protection. 

I used Webex from the time I joined my organization, in 2016, until 2019. 

Webex is stable. Comparatively, it is much better—I've had no issues. 

This solution is scalable. In my organization, Webex has been replaced by Zoom, so that's what everyone uses. 

I did not face any issues, so I never contacted technical support. The only issue I faced was the safety aspect, on a personal basis, but besides that I didn't face any issues. 

Webex was installed by the respective department in my organization's system.

I implemented through an in-house team. 

My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version. 

We have switched to using Zoom. Compared to Webex, Zoom is much more upgraded, but not as easy to use. The only thing about Webex is we didn't have any password features and all that, which we do have in Zoom. If you compare Webex and Zoom, both are good in their own rights. 

Zoom's installation was easy—I did it myself and it took probably five minutes. I use Zoom for personal purposes as well as in my company. My personal one is unlicensed and just for meetings that are 15-20 minutes long. My company's version was installed by them, so I'm not sure whether it's an enterprise or free version of a license. There are over 10,000 people in my organization who use Zoom. 

According to some articles I read in regards to Zoom, if I'm using it for personal purposes, it does take data. When I read the privacy policies and the terms and conditions, it takes all the data from your mobile or the laptop that you're using. So there is a threat, when you're using it for personal requirements, that it can take your data: the contact details, photos, even your bank details if you keep it on your mobile. So on a personal note, I won't use it. I have it installed, but only because of my organization's requirements. But if it's for a personal thing, no. 

I rate Webex a seven out of ten. I think I would recommend Webex to others, but password protection needs to be added. 

We only use the solution for virtual meetings. 

The stability, as well as the performance of the solution, are very good.

What we have seen from, for example, Google Meet, is that there is some kind of disruption or some issues which we have been facing. However, with WebEx, we have not faced any kind of issue. 

The product is quite secure. Other products, such as Zoom, have had security issues raised in the media. With WebEx, we are assured our internal meetings are protected. 

The interface could be a bit more user-friendly.

We first had it installed with the pandemic started. We've been using it since around 2020. 

The product is quite stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

We have our own internal support. We have one manager and four or five engineers who basically handle all issues. I don't directly deal with the troubleshooting and cannot speak to the process. 

I'm also familiar with Zoom and Google Meet. We use these as well as WebEx. In fact, before we started using WebEx, we used Google Meet specifically.

Prior to that, we had more physical, in-person meetings, however, the pandemic has changed how we do meetings now, and we do much more virtual meetings.

WebEx is more secure than, for example, Zoom.

As a cloud-based solution, the initial implementation is quite simple and straightforward. It's not complete or difficult at all. There is no physical installation required.

We're using the latest version of the solution. I cannot speak to the exact version number.

I'd rate the solution at an eight out of ten. We've been pretty happy with its capabilities overall. 

I would definitely recommend the solution to other users and organizations. 

My primary use case of Webex is for virtual meetings. 

It's a nice tool for virtual meetings and I'm satisfied with its performance. 

This service could be improved by implementing integration with Microsoft platforms. If you are on a call with Webex, you can get a call from Teams or Skype for Business without receiving any indication. 

I have used this solution a couple of times, mostly when I get a conference call invitation from other companies that use Webex. 

Installation was straightforward. From a call invitation, you receive a link and can install it directly from the web. 

I implemented myself. You don't need a technical team for deployment or maintenance. 

I have also used Zoom, Skype for Business, and Teams. 

I would rate this solution a nine out of ten. It is a nice tool, but I rarely use it because I only hold meetings over Webex when another company initiates the conference call with this software. 

We use Webex for virtual meetings.

The GUI is nice and easy to operate.

It should be more integrated with third-party vendors.

I have been working with Webex off and on for a couple of years.

We are using the latest version.

Webex is a stable product.

I have never needed to contact Webex technical support.

We also use Skype when Webex is not required.

We have recently upgraded to Teams.

The initial setup is similar to Zoom. It is straightforward and easy to install.

The installation takes less than 10 minutes.

There are no licensing fees.

I would recommend this solution to others.

I would rate Webex a nine out of ten.

We used Webex extensively, several times a day, for internal and external meetings as well as web and video conferencing. I'm a transformation program manager and we're a customer of Webex. 

I really liked the seamless integration with Microsoft Outlook, so that I could schedule meetings. The Microsoft login was pretty convenient. The recording feature was very convenient and I had the mobile app as well which was an added convenience for me. 

We had one problematic issue and that was with the recordings that were kept on the web. Initially they were auto archiving but then recordings were getting deleted after three months and we weren't aware of that change in their policy. I lost a lot of my recordings and I think they should have a longer retention period for the recordings.

A private chat option would be a good addition to the solution. If you're in the middle of a meeting and you want to have a private chat with someone, it can be a useful feature. 

I used this solution for one year. 

In most cases, the solution is stable although a couple of times we had issues with the audio conferencing feature for people who tried joining on their phones. On the whole there were no problems. 

I believe scalability is good. We have 30,000 employees in our company and probably around 10,000 were using Webex. An IT team manages the solution. 

I contacted Webex technical support after the recordings were deleted but they weren't able to retrieve them for me. It was very unfortunate because I had no other record of those meetings and they couldn't resolve that for me because the meetings had been deleted. That was the only time I contacted technical support. 

Prior to Webex we used an audio conferencing solution called Arkadin. We only switched to web conferencing when we moved to Cisco Webex. We had also used Skype but it wasn't very effective. We would use audio Arkadin conferencing and if we needed to screen share we'd use Skype. 

We are now using Zoom and it seems Zoom requires more customizations than Webex. Zoom required setting changes before allowing everyone to join meetings and the default settings were not good. Zoom does have the private chat option which Webex doesn't have and I found that very useful. 

The setup was quite straightforward and convenient. We managed the deployment and setup ourselves. 

This is a good software and a powerful tool, I don't have any complaints.

I would rate this solution a nine out of 10. 

They have a feature called Call Me in which I need to type in my phone number and I can get a conference room to call my number rather than needing to dial in every time. I think that's a quite good feature.

My company does a lot of international calls. For some countries they do not have their local number to call in, all they have is a 1-800 number which is quite hard to find. If they want to improve they should set up the local number to call in. What would be beneficial.

I have been using Webex for the last two years. 

It is very stable. 

It is scalable. Our entire company uses it.

Our office alone is forty people and I know other offices use it as well but I'm not sure about the exact number. 

We have an IT department that handles the maintenance and then a go-to person if we do have issues.

I haven't had any issues with Webex that I've needed to contact their support for. 

We were previously using GoToMeeting in which we would share our screens but I think in Webex there's a whiteboard, where you can draw. I don't think we had that option with GoToMeeting.

I would recommend Webex. I'm currently using and I'm happy with it. It has all of the features that our business needs. For example, our manager can call in and they also have their conference number which you can dial in as well and you can dial in using your phone, or you can use your computer video. It's easy to share a screen and turn your video on and off. 

I would rate it a nine out of ten. 

We use the solution to hold conferences with customers.

The important feature is breakout sessions. We can create a breakout session if we want to hold a conference and make a room only for some people at the meeting.

The solution could make it easier to share the files with the customer.

I rate the solution’s scalability a ten out of ten.

Technical support is good.

Positive

I have used Microsoft Team before. I prefer Microsoft settings because we can create and use Microsoft online. It's easier to share the files with the customer. 

The initial setup is easy.

I rate the initial setup a ten out of ten, where one is difficult, and ten is easy.

Overall, I rate the solution a ten out of ten.