Head of Security Services at a tech services company with 11-50 employees
Real User
Good platform for internal chat and ad hoc meetings
Pros and Cons
  • "One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform."
  • "The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices."

What is our primary use case?

We primarily use WebEx as our internal chat platform, as well as ad hoc meetings and client meetings. 

This solution is cloud-based, so we are always using the latest version. 

What is most valuable?

One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform. 

What needs improvement?

The performance of WebEx could be improved. If you're using it on a mobile device and on the laptop, you sometimes get glitches, where you've answered the call or joined a meeting on a laptop and your mobile device doesn't quite know what's going on. It may just be technical glitches, but it seems to be a bit shaky sometimes on mobile devices. 

For how long have I used the solution?

I have been using WebEx for about a year or so. 

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Webex
March 2024
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What do I think about the stability of the solution?

The stability seemed fine, for our use. 

What do I think about the scalability of the solution?

The scalability is fine. 

There are probably about 50-60 of us using it internally and, to a degree, with some of our external clients and consultants. 

How are customer service and support?

I have never personally contacted technical support, but my team has. 

Which solution did I use previously and why did I switch?

We also use Teams and Zoom. WebEx is a bit clunky for lots of external meetings, so we also use Teams because a lot of our clients have it. Teams also has IMing, but WebEx is sort of defaulted as our major platform, internally. 

How was the initial setup?

The installation is very straightforward. I can do it myself, and it took a couple of minutes. You don't need a technical team. 

What about the implementation team?

I implemented this solution myself. 

What other advice do I have?

I rate WebEx a nine out of ten. It's a pretty good platform and it does what you expect from it. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
DharmeshPatel - PeerSpot reviewer
Founder & CEO at 7Array Solutions private limited
Real User
Top 5
Cost-effective, easy to manage and use, and the support is good
Pros and Cons
  • "What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."
  • "Better integration with other solutions would benefit Webex."

What is our primary use case?

We use Webex for having our virtual meetings and we also provide this as a solution for our customers. On our side, we use it for both internal and external communication.

How has it helped my organization?

This solution allows us to operate 24/7, even in cases like the current COVID-19 crisis. It allows us to interact with our customers for support and for other activities.

What is most valuable?

What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability.

We can host a meeting online from anywhere at any time and from any location.

Webex can be used for more than just meetings. You can also have a remote session or an organized event like a webinar. You can perform live technical support if you want.

What needs improvement?

Better integration with other solutions would benefit Webex.

For how long have I used the solution?

We have been using Webex for the past eight years.

What do I think about the stability of the solution?

We are using Webex extensively these days.

What do I think about the scalability of the solution?

It is very scalable in terms of the time limits for meetings. You can even say that there are no time limits, depending on your subscription.

We have 20 internal users and more than 100 customers using Webex.

How are customer service and technical support?

I like the support and I don't see any challenges in terms of it. The solution is managed and maintained through the cloud and at any time, if we need any help or technical assistance then we have toll free numbers, as well as email addresses for contact centers.

We can get any help and support that we need, whether it is technical support or retail support.

Which solution did I use previously and why did I switch?

We did not use another similar software prior to this.

What about the implementation team?

We deploy this solution ourselves and it takes about 30 minutes.

What's my experience with pricing, setup cost, and licensing?

Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan. There is an unlimited plan available as well.

In general, this is not an expensive solution. The price improves with the number of licenses that are purchased.

What other advice do I have?

My advice to anybody who is considering Webex is that it is a great tool for having meetings and collaborating with customers, suppliers, and employees. I think that everybody should use it.

Overall, this is a good solution and I recommend it. It is easy to operate, easy to manage, easy to configure, and it is cost-effective.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Webex
March 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Consultant - Risk and compliance at a tech services company with 51-200 employees
Consultant
Easy to use with good stability and excellent audio capabilities
Pros and Cons
  • "The solution makes it easy for us as a team to collaborate remotely."
  • "The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging."

What is our primary use case?

We primarily use the solution for any virtual meeting. We use it for web meetings that require audio communication, text communication, and video. Video is not essential for us most of the time, however. It's not critical to see staff during, for example, team meetings.

What is most valuable?

The chat functionality and the audio capabilities are the solution's most valuable features. For us, video isn't important as long as audio is good.

The presentation of the solution is very efficient.

The solution makes it easy for us as a team to collaborate remotely.

All of the basic features are fantastic. I couldn't rank them in terms of "favorite", and they are all pretty standard within any other similar product, like Zoom or Microsoft Teams. 

Webex offers very good bandwidth managed tools. Even with low or poor bandwidth, the solution works pretty well.

What needs improvement?

The solution should come as a big client for the system. It should be able to be used just like chat software when necessary, similar to instant messaging.

Currently, the solution isn't really lacking in features.

For how long have I used the solution?

We've been using the solution for eight years now.

What do I think about the stability of the solution?

The stability of the solution is excellent compared to other solutions on the market. The solution also works seamlessly with both desktop and mobile devices.

What do I think about the scalability of the solution?

Scalability is fantastic. It's really seamless. If you need to have a big meeting, you can do so quite easily with this solution. It works well. It supports a lot of people at once. It may be that up to one hundred users can join a single call. We've tested the solution with this amount of people and it worked fine. However, largely, we wouldn't do that. We'd run something of that size more like a one-way meeting, similar to a webinar so that things are kept orderly.

How are customer service and technical support?

I've never contacted technical support directly. We have our own internal team that handles any troubleshooting that needs to happen.

What's my experience with pricing, setup cost, and licensing?

The licensing costs are usually billed on a subscription basis, however I don't know whether it's monthly or yearly. I also don't know the exact costs to our organization. I'm only aware that it's a subscription-based model. There aren't any extra costs on top of the standard licensing fee that is charged.

What other advice do I have?

We schedule calls often with this solution. We schedule a meeting and dial-in to the meeting. When I say dial-in, it's web-based or a data connection, not a traditional voice call. You don't need a phone to use the service.

I would rate this product an eight out of ten. Other products are also doing the same jobs, and run the same tasks. The only difference is stability. Especially when we do screen sharing, compared to other products, Webex performance is much better.

The solution is provided from the cloud, so we're always using the most up-to-date version of the solution. Webex ensures everything is always automatically updated.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Network Build Leader at a manufacturing company with 10,001+ employees
Real User
The initial setup was quick and easy for a program that can be used anywhere on any device

What is most valuable?

Using it anywhere on any devices.

How has it helped my organization?

Having the quickest meetings ever.

What needs improvement?

Overall collaborations.

For how long have I used the solution?

I have used it for one year.

What was my experience with deployment of the solution?

No issues.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Customer Service:

A 10 out of 10.

Technical Support:

A 10 out of 10.

Which solution did I use previously and why did I switch?

Jabber. It was less flexible, which is why we switched.

How was the initial setup?

The initial setup was easy and quick.

What about the implementation team?

It was implemented through a vendor team. I would give them a 10 out of 10.

What was our ROI?

Not applicable.

What's my experience with pricing, setup cost, and licensing?

Not applicable.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Inbound Salesperson at a tech services company with 5,001-10,000 employees
MSP
Contains popular features, useful screen share, and simple installation
Pros and Cons
  • "I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice."
  • "I do not like emojis."

What is our primary use case?

I am using Webex mainly to speak to my manager.

What is most valuable?

I have found a lot of virtual meeting solutions seem the same. Some might work a little bit better, it is difficult to pinpoint a particular functionality that's widely different, they all have screen sharing and video in-voice.

What needs improvement?

I do not like emojis. 

For how long have I used the solution?

I have been using Webex for a while, within the past 12 months.

What do I think about the scalability of the solution?

We have approximately 1,000 employees in Canada that could have used Webex at one time or another.

How are customer service and support?

I have not used technical support.

How was the initial setup?

The setup is straightforward in most cases.

What other advice do I have?

Virtual meeting solutions are not perfect while working remotely. The quality of the service depends on many factors, such as the connection I am using or the servers. Occasionally it's not always clear or perfect. It's not Webex in particular or this solution causing the issue.

I rate Webex an eight out of ten.

I would give most of the virtual meetings solutions, such as Zoom, or Google Meets which I use for my kids. All those platforms are similar, none of them are perfect.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Business Development Executive at a tech services company with 51-200 employees
Real User
Has better features than Microsoft Teams and Zoom with an intuitive interface
Pros and Cons
  • "I don't think Zoom has anywhere near the features and functionality of Webex."
  • "My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools."

What is our primary use case?

I have no idea which version we are using at present. 

What needs improvement?

It is difficult for me to put my finger exactly on what needs to be improved with the solution.

This said, I feel the greatest issue with the solution is its price. Small governments and modest-sized schools simply cannot afford it. 

For how long have I used the solution?

I have been working with Webex for five-plus years. 

What do I think about the stability of the solution?

The solution is definitely stable. We are talking about a Cisco product and it has been around for years. 

What's my experience with pricing, setup cost, and licensing?

My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools. 

Which other solutions did I evaluate?

I feel the solution to be stable and they are constantly improving on it. It is probably the best in the market for its kind. I have often heard anecdotally from those using Microsoft Teams that Webex has many features which it lacks. 

There is also Zoom, which people like, supposedly for its ease of use. Initially, there were many issues with it, not least of all that the database is housed in China. Yet, I feel they have since gotten passed these, as they experienced growing pains during the pandemic, when usage spiked. They started to offer the solution free of charge. 

I don't think Zoom has anywhere near the features and functionality of Webex.

I only use Zoom or Teams when another person does who has initiated the call. 

What other advice do I have?

I can't say for certain how the solution is deployed, although this is likely on the cloud. I use the cloud-based version. I know there is an app, part of which, I assume, could be cloud-based. I mostly use the solution on my computer, which has a VPN connection. 

Issues I encountered in the past did not involve the product itself, but resulted from my computer and connections being slow. Moreover, as a company, we need to do a much better job training people. There is a need to learn with experience and I am not certain I did this properly. I feel the product has much more potential for use than I make of it. 

I find the solution to be convenient. In the past I found it to be a bit on the clunky side, but now the interfaces are pretty intuitive and they are constantly improving on the solution. 

I rate Webex as a solid eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Telco specialist pre-Sales Engineer at a computer software company with 10,001+ employees
Real User
Impressive streaming quality, reliable, and quick installation
Pros and Cons
  • "The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom."
  • "Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations. Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space."

What is our primary use case?

Webex is used mainly for virtual meetings.

What is most valuable?

The most valuable features of Webex are the depth of the tone and the quality of the picture. I find them better than Teams or Zoom.

What needs improvement?

Webex could improve the sharing features.

Everybody these days uses virtual meeting solutions because we're all remote working. It would be a benefit if there were permanent collaboration spaces for projects. For example, the way Teams has its teams folders and shared locations.  Webex is missing that feature, or maybe it has it and I'm not aware of it. However, it needs a permanent sharing location for when projects can get stored and can be a collaboration space as opposed to only a meeting space.

For how long have I used the solution?

I have been using Webex since it was released, approximately 20 years ago.

What do I think about the stability of the solution?

The stability of Webex is good. I have a very good home bandwidth, the stability isn't an issue.

What do I think about the scalability of the solution?

The biggest Webexsession I have ever done was with approximately 120 people, but typically the sessions are between 15 and 20 people.

Which solution did I use previously and why did I switch?

I have used other similar solutions, such as Teams and Zoom.

How was the initial setup?

I did not do the implementation of Webex. However, it took one or two minutes to be installed.

What other advice do I have?

I rate Webex an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior Trusted Advisor LoB Banking at a tech services company with 10,001+ employees
Real User
Free version available, simple to implement, but could function better
Pros and Cons
  • "I have found Webex to be stable."
  • "I do not like the solutions functions."

What is our primary use case?

I am using Webex for video conferencing.

I'm invited to the meeting by the corporation I'm speaking to, and they set up the meetings, add people, and do the limitations. I do not do this.

What needs improvement?

I do not like the solutions functions.

For how long have I used the solution?

I have been using Webex for many years. I did not use it very often, I use it approximately once a month.

What do I think about the stability of the solution?

I have found Webex to be stable.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions.

How was the initial setup?

Webex is easy to implement.

What's my experience with pricing, setup cost, and licensing?

I am using the free version of Webex.

What other advice do I have?

I rate Webex a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user