PeerSpot user
Solution Manager - Pre Sales - West Europe at a tech services company with 501-1,000 employees
Consultant
Enables virtual meeting rooms, desktop sharing, and whiteboards.

What is most valuable?

  • Virtual meeting rooms
  • Video/Voice capabilities
  • Desktop sharing and whiteboards

How has it helped my organization?

  • Increased productivity
  • Ability to have meetings on-the-fly, without any scheduling
  • Resources are always available

What needs improvement?

I would like to see integration with legacy video endpoints.

For how long have I used the solution?

I have used it for 18 months.

Buyer's Guide
Webex
March 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.

What do I think about the stability of the solution?

I did not encounter any stability issues.

What do I think about the scalability of the solution?

I did not have any scalability issues. My requirement is a maximum of ten end points connected.

How are customer service and support?

I would give technical support a rating of 9/10.

Which solution did I use previously and why did I switch?

We previously used free solutions such as Skype or Google Hangouts.

How was the initial setup?

The initial setup was simple.

Which other solutions did I evaluate?

We evaluated Videxio, Pexip, and Google Hangouts.

What other advice do I have?

It is easy to implement. Go for WebEx cloud services.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're both a customer & partner as a systems integrator,
PeerSpot user
Director - Big Data, IoT and Analytics at a tech services company with 11-50 employees
Reseller
Integrates with Outlook and schedules meetings well but it is not reliable or consistent
Pros and Cons
  • "The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings."
  • "There are too many issues with getting people connected to meetings."

What is our primary use case?

The primary use case is for video conferencing.

What is most valuable?

The most valuable features are video conferencing, the integration with Outlook, and scheduling meetings. These features work well.

What needs improvement?

There are too many issues with getting people connected to meetings.

Reliability and consistency need improvement.

I would like to see support for connecting with customers who don't have Webex installed and to improve the audio quality.

For how long have I used the solution?

I have been using Webex for a couple of years, using the most up-to-date version.

What do I think about the stability of the solution?

There are some issues with stability.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

We have not had any experience with technical support because we have not had to call.

Which solution did I use previously and why did I switch?

I also have experience with Zoom and I find it to be a better product.

How was the initial setup?

The initial setup was straightforward and there was nothing difficult about it.

What other advice do I have?

My advice would be to get the full version, the enterprise version, and make sure that the initial setup is done properly.

Zoom is better, as it is easier and more consistent. 

I would rate this solution a six out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Webex
March 2024
Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,924 professionals have used our research since 2012.
GROUP IT Executive at ENRA GROUP BERHAD
Real User
Easy for participants to get connected to and has good stability
Pros and Cons
  • "The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
  • "I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office."

What is most valuable?

The most valuable aspect of this solution is that it is the easiest for participants to get connected to. 

What needs improvement?

I would like for them to include a collaboration tool so that you can directly do a video call or audio call to your colleagues or anyone in the office.

They should also introduce a collaboration tool to include the features of audio call and video call.

For how long have I used the solution?

I have been using Webex for two months. 

How was the initial setup?

The initial setup was straightforward. The deployment took us around five minutes. It only took one person to set up. 

We have hundreds of users using this solution. 

What other advice do I have?

If you're looking for the simplest and cheapest option for video conferencing you should consider Webex compared to other solutions. It is very stable. It is very good.

I would rate it an eight out of ten. Not a perfect ten because I would like to see the collaboration tool.

It is very quick and easy to set up.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at a comms service provider with 1,001-5,000 employees
Real User
The stream is very smooth
Pros and Cons
  • "The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."
  • "Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why."

What is our primary use case?

I use Webex for conference calls with buyers and overseas calls. 

What is most valuable?

The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't. 

What needs improvement?

Webex's Bluetooth functionality could be better. For example, I use Webex on my Android mobile phone and connect with Bluetooth. It connects, but I cannot speak through the Bluetooth microphone and earphones with Webex. It's always disabled. I don't know why. Also, if I want to pause my screen or mute my microphone, I have to go through several menus. I want easy access to that option. 

For how long have I used the solution?

I have used Webex for around eight or nine years. 

What do I think about the stability of the solution?

Webex is stable.

Which solution did I use previously and why did I switch?

It's hard to compare it to Zoom, but I like Webex a little better.

How was the initial setup?

Webex is easy to use. Everything is pre-installed on my work computer by an IT guy in this company. He installs it by himself.

What's my experience with pricing, setup cost, and licensing?

I believe we pay for an annual subscription to Webex. 

What other advice do I have?

I rate Webex eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Risk info security at a financial services firm with 501-1,000 employees
Real User
Beneficial remote troubleshooting, simple installation, but lacking collaboration
Pros and Cons
  • "The installation is not difficult."
  • "The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

What is our primary use case?

We use Webex for end-user support purposes whenever there requires troubleshooting. For example, if we want to connect to America or Europe or a different country for the support we can.

What needs improvement?

The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past.

For how long have I used the solution?

I have been using Webex for approximately 15 years.

What do I think about the stability of the solution?

I have found Webex to be stable.

What do I think about the scalability of the solution?

Webex is scalable. 

I have noticed a decrease in the usage of this solution in our organization. We have approximately 10 people who are using this solution in my organization.

How was the initial setup?

The installation is not difficult.

What about the implementation team?

I am able to do the installation myself.

What other advice do I have?

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PAM Architect at a tech services company with 11-50 employees
MSP
Top 10
The screen-sharing tools and audio controls are nice
Pros and Cons
  • "I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."
  • "I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."

What is most valuable?

I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice. 

What needs improvement?

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

For how long have I used the solution?

I've had a WebEx account for more than 10 years.

What do I think about the stability of the solution?

WebEx is stable. It works. 

What do I think about the scalability of the solution?

I don't use WebEx for large meetings, but it can scale up. I work in tandem with another guy in the automotive space. He has regular meetings of anywhere from 16 to 30 people. He can easily manage the speakers and things like that. He pays for the subscription and gets all the features because he needs them. 

How was the initial setup?

Installing WebEx is straightforward. It's just a couple of clicks on an executable installer. You can log in with an ID or not.

What's my experience with pricing, setup cost, and licensing?

I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings.

What other advice do I have?

I rate WebEx 10 out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Implementation Engineer at a tech vendor with 201-500 employees
Real User
Effective for virtual meetings, scalable, but integration could improve
Pros and Cons
  • "It is a valuable solution for virtual meetings."
  • "The solution could improve by having better integration with other platforms."

What is our primary use case?

I used Webex for virtual meetings.

What is most valuable?

It is a valuable solution for virtual meetings.

What needs improvement?

The solution could improve by having better integration with other platforms.

For how long have I used the solution?

I have been using Webex for approximately three years.

What do I think about the scalability of the solution?

Webex is scalable.

We have approximately 200 people in my organization that has been using this solution.

Which solution did I use previously and why did I switch?

I have used Microsoft Teams and I prefer it Webex.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use this solution.

What other advice do I have?

I would recommend this solution to others.

I rate Webex a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Technology at a real estate/law firm with 11-50 employees
Real User
Top 20
Easy to set up and use with a nice user interface
Pros and Cons
  • "The most valuable feature is the ease of use."
  • "We have had issues where some of the invited participants are not able to join the meeting."

What is our primary use case?

We use Webex for web-based meetings.

What is most valuable?

The most valuable feature is the ease of use.

You can meet with users and you can control the contributions.

The interface is nice.

What needs improvement?

We have had issues where some of the invited participants are not able to join the meeting. This is a problem that we have had to create a support ticket for.

For how long have I used the solution?

We have been using Webex for about one month.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

Webex is scalable, although we only have a small number of users in our company. Not everyone is using it.

How was the initial setup?

The initial setup is easy.

What's my experience with pricing, setup cost, and licensing?

The pricing of this solution is fine and I am satisfied with it.

What other advice do I have?

Overall, Webex is working fine for us at the time being and I recommend it.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user