Webex Reviews and Pricing

it_user479847

Marketing Campaign Manager at a tech vendor with 10,001+ employees

Jan 11, 2017

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I used it for Team collaboration and Webinars.

Pros and Cons

"This is the best everyone knows about, but there are plenty other players."

"Customer Service: Poor Technical Support: Average"

What is most valuable?

- Team collaboration

- Webinars

How has it helped my organization?

- Relieved some bandwidth

- Freed up budget

What needs improvement?

- Customer Service/Support

- UX

For how long have I used the solution?

- 3 years

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What was my experience with deployment of the solution?

- No, pretty easy

What do I think about the stability of the solution?

- No

What do I think about the scalability of the solution?

- No

How are customer service and support?

Customer Service:

- Poor

Technical Support:

- Average

Which solution did I use previously and why did I switch?

- Switched from WebEx to another provider

How was the initial setup?

- Straightforward

What about the implementation team?

- In-house

What's my experience with pricing, setup cost, and licensing?

- Annual contracts can be rough

What other advice do I have?

- This is the best everyone knows about, but there are plenty other players.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user10959

Owner at Webinar Success

May 1, 2014

WebEx Reporting Insanity

I just finished one month of repeated emails, phone calls, and online test sessions with Cisco WebEx tech support. We found the answer to the problem I originally reported to them and in an attempt to save others the same frustration I thought I would write it up in this post.

The symptom I observed was that the In-Event Activity Report for one of my WebEx Event Center webinars contained columns showing results for some of the polls we had run, but others were missing.

It turns out that this was because WEBEX ONLY CAPTURES IN-EVENT ACTIVITY INFORMATION WHILE THE RECORDER IS RUNNING.

My first two polls were just audience demographics, asked while giving the live audience their instructions about using the conferencing software. I don't record that, because viewers of the archive have no reason to care and they can't participate. I start the recording after giving instructions and before introducing the content. Turns out this is a very bad idea if you want a report.

If you look hard enough, you can find a WebEx Knowledge Base Article (WBX45170) that tells you "In-Event Activity Reports are only available for events recorded on the server (Network-Based Recording)." But it never mentions the fact that information is only captured while the recorder is on.

I can't think of any way to describe this other than product design insanity. Reports are vital records of what happened during a web session. They should be… must be… divorced from any decisions I make about whether I want to make an archive recording, what portions of the event I elect to record, and whether I store the recording on disk or the network server.

The In-Event Activity Report is very important in WebEx, because it offers the only combined, integrated record of attendee interactions. The only other way to see their chat messages, Q&A questions, or poll responses is to manually save multiple distinct files before you close your meeting session. And all three of those interaction reports are in significantly different formats. Hell, they don't even go to the same default directory on your hard drive.

I expect more from the market share leader in the world of web events. WebEx has a massive customer base, a long product history, and plenty of real world usage experience. We should not have to put up with substandard reporting of our critical event data.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Buyer's Guide

Webex

July 2026

Free Report: Webex Reviews and More

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.

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PatrickCiPaaS

Senior Technical Product Marketing Manager at SnapLogic

Feb 15, 2013

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This product from Cisco definitely rocks No wonder they're a market leader on many network products.

Pros and Cons

"WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease."

"The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile to start."

Valuable Features:

One-click meetings have been the most useful feature once you get used to hosting meetings. You can preconfigure all the settings and litterally click once to start a WebEx.

Room for Improvement:

As conferencing software goes from a user perspective, it's difficult to come up with something. The only thing that seems a bit cumbersome is when you're on a machine without the right environment and the app takes awhile start.

Other Advice:

WebEx allows both host and participants to engage in an online class, conference, training session, or support case with ease.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

PatrickCiPaaSSenior Technical Product Marketing Manager at a tech vendor with 51-200 employees

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Mar 16, 2013

Thanks for adding your comments Alin Radu! You've highlighted more nice features.

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it_user1206

Marketing at a marketing services firm with 51-200 employees

Jul 17, 2012

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WebEx is the best option for Web Conferencing. The software can be annoying at times, but it's worth the cost.

Pros and Cons

"Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization."

"Their customer service was also fairly sub-par as far as what I am used to."

Valuable Features:

The actual software product works fairly well. As a general web conferencing product, this does the trick. The screen sharing, whiteboard, and polls are the features that I use most regularly, and I don't think that I could live without them during presentations. The quality of the presentations is very high and the presentations themselves can be archived for future viewing.

Room for Improvement:

It's definitely not easy to learn or to teach. While the multitudes of functions are key selling points, the company didn't offer us any form of training for future employees, so it was up to us to train each other. Their customer service was also fairly sub-par as far as what I am used to. The only other major complaint that I have is that I have never hosted nor joined a webex, where no one had a problem downloading the necessary software or understanding how to connect. I think a few simple updates to their user experience could fix this.

Other Advice:

Webex is THE web meeting/conferencing service and in general will get the job done. Having a sales service that doesn't need to travel to present every single pitch can save money for nearly every sized organization. We truly believe that the first few WebEx meetings usually lead to an in-face meeting to sign up a new client.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user1011

Manager of Data Center at a insurance company with 51-200 employees

Jun 26, 2012

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Very Good for HD Video conferencing

Pros and Cons

"WebEx is one of the leading online conference tools; it is a collaborative tool that combines video, data, and voice, and bridges the gap between physical locations."

"Video conferencing is not as fast as expected."

Valuable Features:

1. With WebEx, the presenter can show the audience what is on his screen. Files are shared in real time. 2. Audience interactive participation is encouraged and controlled. 3. It identifies who is speaking. 4. It is secure - supports SSL encryption.

Room for Improvement:

1. Video conferencing is not as fast as expected. 2. I don’t think WebEx can support more than 1000 participants.WebEx is one of the leading online conference tools. It is a collaborative tool that combines video, data and voice. It bridges the gap between physical locations. We have multiple branches and we have found that bringing people together becomes almost impossible. Thiat is the major reason why we decided to use WebEx. WebEx supports both computers and mobile phones. This means both computer (PCs, tablets, Macs) users and mobile phone users can easily participate in the conference. It also has free applications for ipad and iPhones. One thing we enjoyed most was the toll-free facility. You can easily share the desktop screen or files. Presenters can show his audience what is on his screen. Changing of conference host is quite easy.

Other Advice:

WebEx is relatively cheap and cost effective. With $49 per month, 25 people can conveniently enjoy the services. This price cannot be compared to the cost of bringing 25 people together in a physical location

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

it_user4401Developer at a transportation company with 1,001-5,000 employees

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May 12, 2014

You outlined perfectly some pros and cons that WebEx has. I would like to add features that helped me when using WebEx at my workplace.
Since it is software as a service, the user only needs to subscribe to the service and have Internet access and he is ready to go. With WebEx, no download is necessary, and the audience does not need to be a subscriber to watch and listen. One of the distinct pro of WebEx is that it successfully combines the online viewing portion with the ability to teleconference easily and be connected to the webinar via the access code. This lets the presenters know who is actually there during the presentation, without need for a time consuming roll call.
More features from WebEx include the ability to easily share documents, presentations, or applications. With a simple click, the user can allow someone else on the other side of the world the opportunity to present, either with their computer, or by taking remote control of his computer. Another pro of web conferencing with WebEx is the ability to access a recording of the meeting. Also, WebEx is fully scalable.

Julius Mboya

Chief technical officer at Solvezy Technology Kenya Limited

Aug 18, 2024

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Helps you with remote support and collaboration

Pros and Cons

"Webex is a collaboration tool that helps you with remote support and collaboration."

"The solution's initial setup process is lengthy."

What is our primary use case?

The vendor who supports me uses Webex for technical support. They set up Webex, and we are able to connect with each other. Some people use Webex to do sales pitch presentations for various solutions. They send me a Webex link, and I can join and have our conversation.

What is most valuable?

Webex is a collaboration tool that helps you with remote support and collaboration.

What needs improvement?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

What do I think about the stability of the solution?

The solution's stability is great during meetings unless there are network fluctuations, in which case you start having the usual problems.

How was the initial setup?

The solution needs to make the installer packages lighter. This would reduce the turnaround time to download, which would speed up the installation.

What other advice do I have?

The solution's video conferencing quality is great, and I rate it a seven out of ten.

Overall, I rate the solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Fatih Gedikli

DBA Team Lead | Principal Apps DBA at Experteam

Dec 5, 2023

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User-friendly but not very scalable

Pros and Cons

"The most valuable feature is Webex's user-friendly video conferencing."

"One area that could use improvement in Webex is the connection speed."

What is our primary use case?

I use Webex for Internet meetings.

What is most valuable?

The most valuable feature is Webex's user-friendly video conferencing.

What needs improvement?

One area that could use improvement in Webex is the connection speed. There are times when the platform feels a bit slow, which impacts the overall experience.

For how long have I used the solution?

I have been using Webex for a few months.

What do I think about the stability of the solution?

The stability is average.

What do I think about the scalability of the solution?

It is not very scalable. We have approximately 100 users at our company.

How was the initial setup?

The initial setup is simple and I did it myself.

What other advice do I have?

Overall, I would rate Webex as a six out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1410516

Pre-Sales Engineer at a tech services company with 201-500 employees

Nov 23, 2021

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Easy to use, reliable, and good audio and video quality

Pros and Cons

"I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use."

"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

What is our primary use case?

I am using Webex for presentations to our customers.

What is most valuable?

I have found the most valuable features to be the high quality of the video and the audio. Additionally, the graphical user interface is good and it is easy to use.