Webex has frequent updates and it is very good.
Presales Manager at a tech services company with 1,001-5,000 employees
Scalable, frequent updates, but helpful support
Pros and Cons
- "Webex has frequent updates and it is very good."
- "Webex could improve by adding captions for the translation."
What is most valuable?
What needs improvement?
Webex could improve by adding captions for the translation.
For how long have I used the solution?
I have been using Webex for approximately five years.
What do I think about the stability of the solution?
Webex is a stable solution.
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May 2025

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What do I think about the scalability of the solution?
Webex is scalable, there are rooms that people can join.
We have approximately 2,000 users using this solution in my organization.
How are customer service and support?
The technical support from Webex is good.
How was the initial setup?
The initial setup of Webex is easy.
What about the implementation team?
We have approximately four or five engineers that support this solution.
What other advice do I have?
I rate Webex a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Business Development Manager at Computer Learning centre
User-friendly, great for virtual meetings and offers an easy setup
Pros and Cons
- "In terms of stability, the solution is reliable."
- "Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively."
What is our primary use case?
We primarily use the solution for virtual meetings.
What is most valuable?
You can use the solution for free.
It's a great solution if you need to connect for a virtual meeting.
The product is very easy to use. It's user-friendly. The overall simplicity of the solution is great.
Its audio is pretty good.
The solution scales well.
In terms of stability, the solution is reliable.
The initial setup is very straightforward and the deployment is fast.
What needs improvement?
The video requirement is kind of high. It requires a more stable network. There should be something done to compress the video - to compress the video size, not the quality while still maintaining good quality. Everything just needs to be shrunk down without sacrificing quality so that not so much bandwidth is needed in order to hold meetings effectively.
What do I think about the stability of the solution?
The solution is very stable. It's reliable. the performance is good. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution can scale well. If a company needs to expand it, it can do so.
We have about 30 people that use the solution.
We do plans to increase the usage in the future. As we increase the number of staff, we will increase the number of licenses we buy.
How are customer service and support?
We haven't had any issues with technical support. We are satisfied with them overall.
Which solution did I use previously and why did I switch?
We use Zoom and Microsoft Teams alongside Cisco Webex.
Mostly, we use Microsoft Teams, which we actually pay a licensing fee for. We tend to use WebEx if a meeting was set up under it and in those cases, we can use it for free.
How was the initial setup?
We have found the initial setup to be very simple, very straightforward. The deployment is quick and only takes about 15 minutes or so. It's an easy process. It's not difficult.
You only need one person to handle deployment or maintenance tasks.
What about the implementation team?
I'm able to handle the setup myself. I did not need any outside help from any integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
We didn't pay for this license. We just use it to connect to specific meetings. It's just a free version that we leverage.
What other advice do I have?
It's a good product I'd rate it to others.
I would rate the solution at an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Webex
May 2025

Learn what your peers think about Webex. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
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IT Support Officer at a non-profit with 501-1,000 employees
Easy to use virtual meeting platform with a straightforward installation, but needs improvement performance-wise
Pros and Cons
- "Easy to use virtual meeting solution. Installation was straightforward without the need for a technical team."
- "Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly."
What is our primary use case?
We use Webex for virtual meetings.
We are using Microsoft Teams for the whole organization, e.g. everybody uses Teams, but we have a Webex license because we are running a Cisco Telephony solution.
We decided to integrate Cisco telephony with Webex, particularly for our meetings in the boardroom, so we bought Webex licenses so that if we wanted to connect from our boardroom, we can use Webex.
What is most valuable?
What we like about Webex is that it's easy to use, and it's easy to set meetings and connect to meetings on this solution.
What needs improvement?
This platform has a lot of performance problems and challenges, particularly with the connection. Connecting is as easy as clicking on a link, but if you connect with so many people, Webex doesn't perform well. It doesn't run smoothly. It requires stable internet connection.
For how long have I used the solution?
I've been using Webex since the beginning of the COVID pandemic, so almost two years now.
What do I think about the stability of the solution?
Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams.
What do I think about the scalability of the solution?
Webex is a scalable solution.
How was the initial setup?
The installation of Webex was straightforward. It's a web-based solution, so you just have to log in to the Webex site, then you connect. You can do the installation yourself, without the need for a technical team.
What about the implementation team?
I installed the tool myself. There was no need for a technical team.
What's my experience with pricing, setup cost, and licensing?
I'm on a yearly subscription of Webex.
Which other solutions did I evaluate?
We evaluated Microsoft Teams.
What other advice do I have?
Webex is on a cloud deployment model.
We don't have many users of this tool in our company. We have less than 10 users of it, and we don't intend to increase the number of users, because we are using Microsoft Teams more. We only use Webex when we want to integrate with our Cisco telephone solution from the boardroom.
I was able to log a case with a Cisco tech before, and he was responsive, e.g. within 24 hours for my Cisco devices, but not necessarily for Webex.
I'm giving Webex a score of seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager at a tech services company with 1,001-5,000 employees
Comfortable, simple to use, and simple to set up
Pros and Cons
- "Its features are easy to navigate and easy to share, and easy to conduct a meeting."
- "I would like to see more integration, with respect to some more unified communication activities."
What is our primary use case?
We primarily use Webex to connect for meeting purposes.
What is most valuable?
Its features are easy to navigate, easy to share, and easy to conduct meetings.
We are comfortable using it.
Webex is easy to use.
What needs improvement?
Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.
I would like to see more integration, with respect to some more unified communication activities.
For how long have I used the solution?
In my professional experience, I have been using Webex for almost eight or nine years.
I currently work with the most recent update.
What do I think about the stability of the solution?
Overall, my impression of the stability is good.
What do I think about the scalability of the solution?
Webex is a scalable product.
In our company, we have more than one hundred users.
Webex is used on a daily basis rather than on a regular basis.
How are customer service and support?
We have not contacted technical support. We have not had any issues.
Which solution did I use previously and why did I switch?
I am working in research and consulting sales. The majority of the products I use are from Microsoft, such as Excel.
We do use Skype, as well as VMware for virtual connections.
The main difference in using Skype is that it's all integrated with all of your Microsoft Teams and Microsoft applications. That's a significant distinction. I believe Webex is also integrated to some extent, but I believe Skype is more easily integrated with Teams.
How was the initial setup?
The initial setup is straightforward. It is not a complex process.
The setup does not take a lot of time and the installation is less.
It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.
What about the implementation team?
We finished the deployment in-house; everything was done within the company.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing details.
What other advice do I have?
I would recommend this solution to others who are thinking about using it because the navigation and setup are simple.
I would rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Specialist at a computer software company with 1,001-5,000 employees
Multifeatured virtual meeting and video communication software; runs smoothly and does not cause lag
Pros and Cons
- "Lag-free video communication and virtual meeting software which runs smoothly."
- "There's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult."
What is our primary use case?
I use Webex for meetings. It's useful in virtual meetings. It's a video communication tool.
What is most valuable?
I find Webex to be a good solution. You can share your screen, you can grant control to other meeting participants, you can record, etc. It's okay to use because it does not cause lag, and the video runs smoothly. I'm happy using Webex.
What needs improvement?
I don't have any complaints about Webex. I'm also using Microsoft Teams and they are the same, but there's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.
For how long have I used the solution?
I've been using Webex for three years. We're using it in the company I work for.
What do I think about the stability of the solution?
Webex is stable here in Thailand. I have not experienced a frozen screen or interruption when I'm having my meeting on Webex.
What do I think about the scalability of the solution?
The scalability of Webex is okay. The biggest meeting I had was with 50 participants, but sometimes, we need to place some of the participants on mute.
How are customer service and support?
There is no issue with Webex technical support, but there's a support issue in the reseller side. From my company's reseller to our customers, there are many Webex cases, but technical support is okay in terms of troubleshooting open cases.
What's my experience with pricing, setup cost, and licensing?
We pay a yearly license for Webex.
Which other solutions did I evaluate?
I evaluated Microsoft Teams.
What other advice do I have?
In my company, we use Webex and Microsoft Teams.
There are between 5,000 to 10,000 users of Webex in the company. I'm one of the end users of this solution. 10 people make up the technical team that handles the deployment and maintenance of Webex in my company.
On a scale of zero to ten, with ten being the highest, and zero being the worst, I'm giving this solution a score of nine, and I'm recommending it to others who want to start using it, because Webex is okay in my experience.
I'd say that in zero to ten, I'm recommend in the eight or nine. I think it's okay in my experience, yes.
I'm rating Webex a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Infrastructure Sup at Capital Development Services
Quick updates and integrates well
Pros and Cons
- "Integrates well with other Cisco solutions."
- "The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application."
What is our primary use case?
I am using the solution for virtual meetings and for file sharing.
What is most valuable?
Integrates well with other Cisco solutions.
What needs improvement?
The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.
For how long have I used the solution?
I have been using Webex for approximately
How are customer service and support?
I have not needed to use support because when there is an issue they fix it fast and sometimes you do not notice there was a problem.
Which solution did I use previously and why did I switch?
I have used Microsoft Teams and Skype for business. We used them for instant messaging and for sharing documents.
Microsoft Teams is well integrated with other solutions, such as SharePoint. There is everything you need, such as email.
What's my experience with pricing, setup cost, and licensing?
There is an annual license required for this solution.
What other advice do I have?
Webex is a good product. I think it's nice when you have other Cisco products onboarded. It gives you the full configurations that you want. If you are using a Cisco telephone system and you using WebEx, it's the same thing. You can jump in from one end to the other. It is useful.
I rate Webex an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director of Services at a training & coaching company with 51-200 employees
Robust, easy to install, low maintenance, and has good technical support
Pros and Cons
- "Webex offers a wide range of useful features."
- "The pricing could be improved."
What is our primary use case?
We are a services company, and we use Webex as a platform, depending upon the client that we have.
We use Webex, for training, and for meetings.
What is most valuable?
Webex offers a wide range of useful features.
It is comparable; they are all the same.
Webex is pretty robust.
What needs improvement?
The pricing could be improved.
For how long have I used the solution?
I have been working with Webex for 22 years.
I use the most recent version of this platform.
What do I think about the stability of the solution?
Webex is a stable solution.
What do I think about the scalability of the solution?
It's a scalable platform
Our company has 250 employees, and everyone uses Webex.
As it is client-driven, increasing usage is dependent on the clients.
How are customer service and support?
We have contacted technical support, and have not had any difficulties.
Which solution did I use previously and why did I switch?
I have some experience with Adobe Connect and Zoom.
How was the initial setup?
The initial setup is straightforward. It is not difficult in any way.
We don't require a lot of staff to deploy and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
Webex is very expensive.
What other advice do I have?
I would recommend getting training and learning how to use it well.
I would rate Webex an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Business Performance Management Professional at a consumer goods company with 1,001-5,000 employees
Straightforward to access and easy to use but sometimes we have connectivity issues
Pros and Cons
- "We can do the global meeting with this solution."
- "Sometimes we've had issues with the connection."
What is our primary use case?
We primarily use the solution for virtual meetings. My company is using the Cisco WebEx for most of their meetings.
What is most valuable?
It's very easy to access.
It's straightforward to use and navigate around.
We can do the global meeting with this solution.
Once you have an account, you can always set up meetings with people via Outlook. It's very simple. If you need to, you can just simply share the link with the people.
Users can connect from anywhere. If they have internet access or they have a phone, they can join a meeting.
What needs improvement?
Sometimes we've had issues with the connection.
For how long have I used the solution?
We've been using the solution since that pandemic started. We've used it for a few years now.
What do I think about the stability of the solution?
The stability is pretty good. We had a multi-meeting, multi-location connected meeting, and it worked pretty well. We needed help from our IT team to set it up, however, once it has started, it worked well. It didn't crash or freeze. There weren't glitches.
What do I think about the scalability of the solution?
The solution can scale well and we haven't faced any limitations. We've had a global meeting without issue, for example.
Our entire organization uses the solution. There are thousands of employees.
How are customer service and support?
We normally deal with our own IT team and not outside technical support. Therefore, I cannot speak to how helpful or responsive they are.
How was the initial setup?
The initial setup is very straightforward. It's not overly complex or difficult.
What's my experience with pricing, setup cost, and licensing?
I can't speak to the cost. I don't handle the billing aspects of the solution.
What other advice do I have?
I'd rate the solution at a seven out of ten. It offers a good connection and is easy to use, however, sometimes we see there's a connectivity issue.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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