Webex Reviews

We primarily use Webex to connect for meeting purposes.

Its features are easy to navigate, easy to share, and easy to conduct meetings.

We are comfortable using it. 

Webex is easy to use.

Integration with other systems, as well as customization, may be beneficial within the context of the specific work set.

I would like to see more integration, with respect to some more unified communication activities.

In my professional experience, I have been using Webex for almost eight or nine years.

I currently work with the most recent update.

Overall, my impression of the stability is good.

Webex is a scalable product.

In our company, we have more than one hundred users.

Webex is used on a daily basis rather than on a regular basis.

We have not contacted technical support. We have not had any issues.

I am working in research and consulting sales. The majority of the products I use are from Microsoft, such as Excel.

We do use Skype, as well as VMware for virtual connections.

The main difference in using Skype is that it's all integrated with all of your Microsoft Teams and Microsoft applications. That's a significant distinction. I believe Webex is also integrated to some extent, but I believe Skype is more easily integrated with Teams.

The initial setup is straightforward. It is not a complex process.

The setup does not take a lot of time and the installation is less.

It doesn't require a lot of maintenance, I believe, that everything is, already accompanying it.

We finished the deployment in-house; everything was done within the company.

I am not aware of the pricing details.

I would recommend this solution to others who are thinking about using it because the navigation and setup are simple.

I would rate Webex an eight out of ten.

One of the best things about Webex which I liked was that it was simple and to the point. It separated its video conferencing capabilities from other extra capabilities, so you had two different products for the virtual meetings and for collaboration. This separation, these different products, made it easy to do what you wanted to do, and to get to the point of what you wanted to do.

The only reason why we could not stay with Webex was because they didn't have a data center in the African region. There were latency issues as well, so we couldn't continue using the tool. These are its areas for improvement. Other than these issues, there's no other area for improvement, because Webex is good the way it is.

Having a data center in the African region will help improve the latency issues, without incurring additional costs. There is a way that you can improve the latency issues, but you have to buy hardware from Cisco to put into your data center. Not a lot of companies would like to do that.

I've used Webex a year ago, for six months.

We found the stability of this solution satisfying.

We were satisfied with the scalability of Webex.

My rating for Cisco tech support is ten out of ten. Bruno, who handled our issues, was top-notch. Anything we needed, Bruno was on top of it. He was top-notch, so 100%, it's a ten out of ten.

The initial setup and deployment of Webex was easy and straightforward. It was on point, and there were no issues.

I evaluated Microsoft Teams.

We used an open-source license for Webex.

We had 2,500 users of Webex. The meetings we had using it had a maximum of 2,500 users.

I'm rating Webex a ten out of ten, functionality-wise.

I use Webex for meetings. It's useful in virtual meetings. It's a video communication tool.

I find Webex to be a good solution. You can share your screen, you can grant control to other meeting participants, you can record, etc. It's okay to use because it does not cause lag, and the video runs smoothly. I'm happy using Webex.

I don't have any complaints about Webex. I'm also using Microsoft Teams and they are the same, but there's some difficulty in Webex, particularly when a third party needs access and that third party is not part of the domain of the company, it could be difficult.

I've been using Webex for three years. We're using it in the company I work for.

Webex is stable here in Thailand. I have not experienced a frozen screen or interruption when I'm having my meeting on Webex.

The scalability of Webex is okay. The biggest meeting I had was with 50 participants, but sometimes, we need to place some of the participants on mute.

There is no issue with Webex technical support, but there's a support issue in the reseller side. From my company's reseller to our customers, there are many Webex cases, but technical support is okay in terms of troubleshooting open cases.

We pay a yearly license for Webex.

I evaluated Microsoft Teams.

In my company, we use Webex and Microsoft Teams.

There are between 5,000 to 10,000 users of Webex in the company. I'm one of the end users of this solution. 10 people make up the technical team that handles the deployment and maintenance of Webex in my company.

On a scale of zero to ten, with ten being the highest, and zero being the worst, I'm giving this solution a score of nine, and I'm recommending it to others who want to start using it, because Webex is okay in my experience.

I'd say that in zero to ten, I'm recommend in the eight or nine. I think it's okay in my experience, yes.

I'm rating Webex a nine out of ten.

I am using the solution for virtual meetings and for file sharing.

Integrates well with other Cisco solutions.

The solution could improve by having cross-platform compatibility. For example, if you wanted to have a call with someone with Microsoft Teams you could do it with Webex. Not everyone wants to use the same virtual meeting application.

I have been using Webex for approximately 

I have not needed to use support because when there is an issue they fix it fast and sometimes you do not notice there was a problem.

I have used Microsoft Teams and Skype for business. We used them for instant messaging and for sharing documents.

Microsoft Teams is well integrated with other solutions, such as SharePoint. There is everything you need, such as email.

There is an annual license required for this solution.

Webex is a good product. I think it's nice when you have other Cisco products onboarded. It gives you the full configurations that you want. If you are using a Cisco telephone system and you using WebEx, it's the same thing. You can jump in from one end to the other. It is useful.

I rate Webex an eight out of ten.

We were using Webex to meet with clients and also for internal consumption within the company.

Webex is a thin client and we like the interface. It is easy to use.

I would like to see additional online chat capabilities. You had to launch the app pretty much all of the time. These are areas where Webex can do a little better.

It could be easier to integrate with Calendar.

We have not experienced any bugs, glitches, or connection problems.

Prior to transitioning to teams, we had between 120,000 and 150,000 users.

We made the transition from Webex to Microsoft Teams and now use Teams for the most part.

The reason that we moved is that we're a Microsoft shop and we have a relationship with them. Microsoft is a diamond partner whereas Cisco is a gold partner.

We have seen this as a general pattern, where people move away from WebEx into either Teams or other collaboration tools. Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add.

The initial setup was okay.

This is an expensive product compared to Teams and it should be cheaper.

Overall, we were really happy with it but decided to leverage Teams instead.

I would rate this solution an eight out of ten.

We use Webex for virtual meetings. 

Webex's main feature is you get 1,000 participants per meeting by default and can join from 75 meeting units. You don't have to buy additional licenses.

I've been using Webex for 14 years. 

Webex is very global. Cisco developed it, and the guy who founded Zoom was part of Webex before Cisco acquired it. 

Webex support is absolutely great.

The requirements are the same as Zoom. It's all about the same. We take the customer's order and get a provisioning form. They just have to enter whatever URL they want. It's something like abcd.webex.com. They will be the admin, and we will take the email they give us. We will put that in, and once I have provisioned it, he gets a mail saying it is done and we call them to say it's ready.

He gets the email and clicks on that link to set up his password. Once he has set up his password, he can start administering and doing whatever he wants. For example, he can add the rest of the users. 

Earlier, Webex was relatively expensive. However, now that there is more competition in the market, they have lowered the price and added more features to match Zoom.

Cisco comes up with new updates and features every month. More features, and now they have acquired some companies and put together some features that others don't have. They acquired Slido and integrated some of its features.

I rate Webex 10 out of 10. Webex is good. I deployed it at a bank just five ago, and I'm expecting another order for Webex tomorrow. Webex has huge customers because they were already there in the enterprise space. 

Zoom entered into the commercial space for end-users. It's more of a solution for single users for training classes or music centers and all that. Cisco is not in that space. Cisco is the enterprise space. We got an order for 50 licenses for city governments in India yesterday.

Screen share is the most valuable feature.

An opportunity they could benefit from would be a version that includes meeting transcription. I usually use a third-party product to do transcription.

In terms of Screen share, it would be helpful to have more control over what is being presented on the screen. They may have that functionality, but I've never used it. For example, being able to click back to look at previous slides, even though the presenter has gone forward, or having some type of pointer mechanism that helps to call out different areas of the screen when presenting.

They may already have a function for this that I am not aware of, but I would like to see more whiteboarding capabilities. I would think of this in terms of post-it notes or other things where you can facilitate some interactive engagement. There are products like Miro and CloudBoard, as well as a slew of others of a similar nature. I believe Microsoft Teams has something similar built-in. But, given how much time people spend in online meetings, I believe there should be ways to engage or create more engagement with the participants.

I have been using Webex for approximately six months.

We use the most current Windows-based version.

Overall, it is pretty reliable. Webex is fairly stable.

I have not had to use technical support.

I am also using Zoom. I use Zoom more frequently than I have used Webex.

I have been doing some research on Robotic Process Automation, Automation Anywhere, and UiPath.

I would suggest going through some type of tutorial. There's functionality under the hood that isn't always obvious, or necessarily easy to find. I have run into this type of problem before, such as how to flip the switch so that when you start a meeting, you're not automatically muted, and so on. You have to understand your configuration settings so that you don't waste time on silly challenges, particularly when you're in the middle of a meeting.

I would rate Webex a nine out of ten. I think it's comparable to other products on the market. I have a preference for Zoom just because I am more familiar with it and its capabilities. But apart from that, I think it's a decent product.

I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice. 

I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.

I've had a WebEx account for more than 10 years.

WebEx is stable. It works. 

I don't use WebEx for large meetings, but it can scale up. I work in tandem with another guy in the automotive space. He has regular meetings of anywhere from 16 to 30 people. He can easily manage the speakers and things like that. He pays for the subscription and gets all the features because he needs them. 

Installing WebEx is straightforward. It's just a couple of clicks on an executable installer. You can log in with an ID or not.

I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings.

I rate WebEx 10 out of 10.